I booked this hotel for the shuttle service that runs every 30 mins. I was outside from 4p-4:12p when I called the hotel to ask about the shuttle and they informed me I had missed it and would need to wait for the 430. How is that possible if it left the property at 4? I had to get a Lyft which cost me $20, because I had an appointment at 5p and couldn’t wait for the shuttle. I told the nice young lady at the desk and simply asked if they’d consider a $20 credit on my bill for the inconvenience. She said she’d speak to her manager and follow up with me, she never did.
The hotel rooms are an extremely dated. Definitely in need of a significant refresh.