「it was a very irresponsible service, where I made the booking on 27th October for 11th December, 45 days prior (booking confirmation 133489232195). Since their Head Office didn't forward the booking details to the site. They refused to accept my booking, since they have over sold the rooms.
After showing the evidences, they were trying to offer us a horrible location as an alternative and argued with me that the Credit Card payment was not made by them, whereas it was debited in October...
「Amazing property. Beautiful location. Well maintained and situated perfectly to take advantage of the natural surroundings. Rooms clean, comfortable, and thoughtfully stocked including umbrellas mounted outside the door.」
「The bungalow which we stayed for our holiday is only six rooms. The butler and the staff provide excellent services which many luxury hotels can not do. Staying in this property, your butler has already arranged everything and you do not think about anything about your stay. What you need to do is to tell your butler what you want and he will serve you or give advice to you. Highly recommend to anyone who will visit the same place. The experience is worth your payment.」
「The property is remote and beautifully removed from all noise and light pollution. The staff are well trained and a pleasure to interact with as they are helpful and kind. I highly recommend this location for the discerning traveler who is not intimidated by remote locations and rough terrain in accessing the property. 」
「Incredible place, accomodation is luxury, views are breathtaking, staff are lovely. If I went again I wouldnt take the half board option and order off the menu as the food and options were better and not particularly expensive. 」
「I stayed two nights at the Heritance Tea Factory hotel. As soon as I arrived I was amazed by the scenery, it looks just exactly the same as the photo, surrounded by tea plantations with a great with of the mountains from afar. It is a bit of a drive from the town but it was nice to be in somewhere very peaceful and scenic. They have a lovely welcome ritual and tea. The hotel still has the engines from the factory days and they runs every night for 30 mins. It is full of stories in this hotel....
「This could be something so special. The location itself is amazing and the accommodation for ‘camping’ is incredible.
The service wasn’t great however. As kind as everyone was the timings were very off. Being told we needed to be ready for breakfast at 8 and not being served till 9.30. The same for dinner.
We also told them we needed to leave on the final day at 7.30 so wanted breakfast at 7. We arrived at the breakfast tent at 7 and no one was there.
Unfortunately it was the same for the...
「+++ Absolutely magnificent place with a wonderful history. The wooden features are beautiful and the bedrooms are outstanding. Wonderful snooker table and fireplaces. Lovely garden where you can sit and enjoy afternoon tea. The staff, especially Sameera, were absolutely excellent- they couldn’t do enough for us. Thank you again Sameera, we will hopefully see you again one day!
- Only slight negative is that it could have more photographs of the historical figures or building itself going up the...
「Stay at property was amazing! The views where breathtaking and awesome to unwind to after staying in the city. The staff was very friendly and provided excellent service. We stayed 2 nights and also visited the nearby waterfalls...」