「Our stay was overshadowed by poor customer service, inconsistent policies, and an extremely upsetting billing dispute.
The resort advertises free bottled water, but getting bottles was a constant struggle. Staff repeatedly directed us to fill glasses from a large water dispenser instead. That was impractical when heading to the beach or pool, especially in the intense heat.
There was also a strong sewage smell throughout several areas of the property, which made spending time there...
「Our stay was overshadowed by poor customer service, inconsistent policies, and an extremely upsetting billing dispute.
The resort advertises free bottled water, but getting bottles was a constant struggle. Staff repeatedly directed us to fill glasses from a large water dispenser instead. That was impractical when heading to the beach or pool, especially in the intense heat.
There was also a strong sewage smell throughout several areas of the property, which made spending time there...
Janelle