「We booked this for our pre cruise trip. The location is excellent and the harbour view is spectacular. What actually impressed us is the service. We landed in early morning and with a check in time at 3pm, they tried their best to arrange a room for us before 1pm. What's more, they had our luggage delivered to our room before we even asked for it. And they kindly offered us a late check out. The room is spacious but the light is a bit dim and the bathroom is a bit small. The Jetty restaurant is...
「We had a comfortable stay. It was very convenient for the cruise terminal being just a short walk away. The rooms are decorated beautifully. However, our room was starting to look a bit tired. The sink was cracked and the carpet was starting to look a bit worn.
Excellent shower and the bed was very comfortable.
Lots of choice for breakfast in the morning, plenty of hot and cold items on offer.」
「We booked the luxury caravan with a hot tub, although unfortunately we wouldn’t describe it as “luxury”.
There were a few things that we felt needed attention. The radiators in the bathrooms were rusty and really need replacing, the grouting was mouldy, and one of the shower screens had mould around the bottom. The white railing around the patio was also loose and needs securing.
The hot tub had supposedly been cleaned before our arrival, but there were what looked like small stones in it,...
「Good:
The decoration of the room is cozy and in good classic style
There is a bar on the ground floor which is good
Staff are nice and friendly
Bad:
Strong smell in the bathroom which is disgusting, we think that comes from the eroding wood
The water boiler is not clean and there is even water remain inside
Being asked for the room key after check out but believe their staff mixed things up (Wrong number tag on the key)」