Exceptional guest service is the defining feature of every 5-star hotel in Only. From the minute you step through the door, staff cater to your every need, whether arranging customised tours or providing a nightly turn-down service. Plus, hotels must feature upscale conveniences to be considered for a 5-star rating. These can include luxury baths, spa facilities, swimming pools, gourmet kitchens and knowledgeable concierge.