In Vendor, a hotel must provide a certain level of upscale conveniences to earn a 5-star rating. These may include on-site gyms, saunas and spas, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their exceptional service. You'll enjoy things like nightly turn-down services, in-room massages and concierge services. Some may even offer special touches such as a welcome gift.