Thank you for the 5 star review of your recent stay here with us Steinar. Delighted you enjoyed your stay so much and the team looked after you so well throughout.Looking forward to welcoming you back again soon.Best regards, Bob

Great to read you had a 5 star stay with us Ahylin and enjoyed your visit so much. Hopefully we will have the opportunity to welcome you back again soon.Best regards, Bob

Thank you so much for the 5 star review of your recent stay here Steinar, delighted you had a great stay and the team looked after you so well throughout.Hope to welcome you back again soon.Regards, Bob

Many thanks for the 5 star review of your recent stsy here with us Christopher, great to read you enjoyed your time here so much and i look forward to welcoming you back again soon.Best regards, Bob

Many thanks for the 8/10 review Oliver. Great to read you enjoyed your stay and the team looked after you so well throughout.Looking forward to welcoming you back again soon.Regards, Bob

Thank you Alan for sharing your feedback with us from your recent stay here. Whilst i'm pleased to read your overall stay was very good, i'm sorry for any confusion over the upper deck amenities. The nespresso coffee & bose sound systems were removed from the rooms, in all our hotels, and from our website amenities list several years ago. We as a company are currently looking at the in room amenities.I do hope we will welcome you back again soon.Best regards, Bob

Thank you Christodoulos for sharing your 10 star review.Delighted you enjoyed our hotel so much and the team looked after you so well.Hope to see you again soon.Regards, Bob

Great to read you enjoyed your stay with us Sandra, especially our great breakfasts,and that the team looked after you so well too.Hope to see you again soonRegards, Bob

Many thanks for the 5 star review of your recent stay here with us Karen, delighted you enjoy your time here so much, especially our great pool & gym facilities.Hope to welcome you back again soon.Regards, Bob

Thank you for sharing your feedback with us Ian and i'm delighted to read you enjoyed your stay with us so much. I'm so sorry to read you had a chip on your cup. I will have the team check all these to ensure we have no repeat. We do also offer fried or poached eggs, as per the buffet signage, as an alternative to the scrambled on the buffet. Just ask your server who will be delighted to have the chef prepare this and bring to your table.Hopefully we will welcome you back again soon.Best regards, Bob

Many thanks for the 10 star review Roy, hope to welcome you back again soonRegards, Bob

Thank you Liam for sharing your feedback. I'm sorry your request was not met for a rollaway bed but we do not advertise, offer or indeed have these beds in the hotel to provide, hence we were unable to meet this request. Our website also states this. As the age of the child was also not noted in your request, a cot was provided. I'm sorry this was unsuitable. I do hope we have the opportunity to welcome you back again. We do offer interconnecting rooms that allows parents to be in adjoining rooms for any future stays with us. Many thanks againBob

Thank you so much for the 10/10 review of your recent stay here with us Jacques, great to read the team looked after you so well and you enjoyed our lovely clean rooms.Hopefully we will welcome you back again soon for another great stay.Best regards, Bob

thank you so much for the 10/10 review of your recent stay here with us Louise, great to read you enjoyed it so much, especially our facilities, great food and that the team looked after you so well throughout too!Hope to see you again soonBest regards, Bob

Thank you so much Lindsay for sharing your great review of your recent stay here with us, and for the 10/10 review. Great to read the team looked after you all so well and i genuinely hope we will welcome you back again soon.Best regards, Bob

Many thanks for the 10/10 review of your recent stay here, delighted you had such a nice time and the team looked after you so well throughout. Hopefully we will have the opportunity to welcome you back again soon, under better circumstances. Best regards, Bob

Good afternoon Susan. Whilst i am sorry you encountered some challenges, i must refute the majority of your comments.The nationality of my team here is of no consequence and frankly irrelevant. You did unfortunately highlight this on several occasions during your stay, including to the foreign nationals themselves. Both my F&B manager and duty manager spent considerable time with you throughout the evening dealing with many challenges that arose with you. It was at this point they informed you that you would be refused further bar service due to your demeanor.I was firstly made aware of your issue and behaviour only when i met you personally at reception where you opted to pull my arm and attempt to kiss me. I find this wholly unacceptable also.Subsequently, we did not refuse your multiple requests for a refund but we did advise that as your booking was paid through a separate agent, the request would need to be made with them directly. We cannot refund monies to your personal card when the rooms were not paid by yourself.Susan, i fully accept that as a hotel, we will indeed get things wrong from time to time and my sincerest apologies for any shortcoming we had.Best regards, Bob

Many thanks for the 5 star review Stuart, great to hear you enjoyed your time with us so much.Hopefully we will welcome you back again soon.Best regards, Bob

Thank you for the 10/10 review of your recent stay here Karl, delighted you enjoyed your time here so much, especially the Pub & Grill, and that the team looked after you so well throughout too!.Look forward to welcoming you back again soon.Best regards, Bob

Thank you for sharing your feedback from your recent stay here with us. I'm so sorry you had some issues with the A/C. We did have some faults arise in a few rooms that have thankfully been fully resolved now, allowing guests to adjust the temperature to suit their preferences. Thank you once again and i hope to welcome you back again soon. Best regards, Bob

Thank you Richard for sharing your review with us. Great to read you enjoyed the facilities so much, especially our gym, pool and Starbucks. I will have my maintenance team look into your room comments ans this certainly does not reflect our normal comments received.Hope to see you again soon.Best regards, Bob

Thank you Alan and I'm sorry to read you were disappointed with our offer. This is a food led package bundle offer, which is why it needs to be processed at the same time to take advantage of the offer. We do not advertise any drinks being included in this. We do also regularly price check ourselves against our competitors and ensure are prices are always at their best price point.I do hope we have the opportunity to welcome you back again soon.Best regards, Bob

Many thanks for posting your 10/10 review of your recent stay here Jimmy, great to read you love staying here and that the team look after you so well too!Hope to see you again soon.Best regards, Bob

Many thanks for the 5 star review Megan, great to read you enjoyed your stay with us so much and the team looked after you so well too. Hope to welcome you back again soonRegards, Bob

Absolutely great to read we were the best of 14 Peter, and thank you for sharing.Hope to see you again soonRegards, Bob

Thank you Lesley for sharing your feedback. We do indeed have vegan options on the menu and the team will be happy to provide you with some additional options if there is nothing to suit.Hope to welcome you back again soon.Regards, Bob

Thank you Samuel for sharing. Great to read you enjoyed your stay with us, our great rooms and comfortable beds.I will look into your breakfast comments today, and action accordingly where necessary, as we have now added several new items to enhance the buffet and it is disappointing to read you viewI do hope we can welcome you back again soon.Regards, Bob

Many thanks Peter for sharing your feedback with us from your recent stay here. Great to read you enjoyed your time here and the team looked after you so well. I will of course look into your comments with the respective managers.Hope to see you again soon, Best regards, Bob

Many thanks for the 5 star review of your recent stay here Joey. Great to read you enjoy our hotel and facilities so much. I will have the team look into your comments on the TV as HD should be available on all our channels.Hope to see you again soon.Best regards, Bob

Many thanks for your feedback Graham. We are in the process of completing our room refresh program and have decorators on site as i reply. While our Pub does operate on a order at the bar service, i was made aware of the bar closing early due to being quiet and i have addressed this as it was too early. My apologies for any inconvenience caused and i hope to welcome you back again soon.Best regards, Bob

Thank you Natasha for your feedback and I am sorry you had some frustrations in regards to the breakfast. We did have a large group staying with us the evening prior which has impacted the staff's speed of service and to to replenish some of the items. However, we will certainly review our scheduling when we are expected to be busier than usual to ensure we are able to accommodate our groups along with other guests like yourself. My sincere apologies and I really hope we can welcome you back soon to allow us this is certainly not our standard level of service we aim to provide for our guests even when it may be busier than usuall. Warm regards, Briana.

Thank you for sharing your feedback with us from your recent stay here with us. I'm so sorry you were disturbed by some music. I have already addressed this with my Leisure club team. Should you have any issues with our food quality, or prefer to have additional items, please do speak with one of our servers who will be delighted to assist.I hope to welcome you back again soon.Best regards, Bob

Thank you Scott fore sharing your feedback with us from your recent stay here. I'm so sorry your experiences did not match our normal standard of service or product delivery. I will certainly address this with the respective managers. I genuinely hope we can welcome you back allowing us to show this is certainly not reflective of our normal feedback.Best regards, Robert

Many thanks for the 5 star review of your recent stay here Stephen, delighted you enjoyed your time with us so much and that the team looked after you so well.My apologies for the Jacuzzi, we did have an issue with the PH balance kit which took longer for the contractor to source the parts required.Hope to see you again soon.Best regards, Bob

Thank you Gregor for sharing your review. I will raise this issue of noise with my leisure club manager as we have protocols in place to avoid this. My apologies for any disturbance caused.Having checked this room personally, i can assure you this is not a vomit stain. It is a small spillage mark that cannot be removed, possibly Irn bru or similar. We are awaiting delivery of some new bedroom carpets to have these replaced.Hope to welcome you back again soonRegards, Bob