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阿布扎比君悅大酒店及阿聯酋珍珠旅館的評價

5 out of 5
阿布扎比君悅大酒店及阿聯酋珍珠旅館
Corniche W St, Abu Dhabi, Abu Dhabi

評價

9.2

卓越

10 分評分，優異；352 則評價中有 250 則" "
8 分評分，不錯；352 則評價中有 68 則" "
6 分評分，一般；352 則評價中有 19 則" "
4 分評分，欠佳；352 則評價中有 8 則" "
2 分評分，很差；352 則評價中有 7 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.2/10 

設施服務

9.4/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Salem

伴侶同遊
讚好：整潔度、職員與服務和設施服務
The staff is so good and friendly
於 2024 年 4 月住了 1 晚

10/10 優異

Michael

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 7 晚
Guest Relations Manager 於 2024年4月12日的回應
Dear Michael,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 優異

Leopoldo

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent in all ways! Will be back
於 2024 年 4 月住了 3 晚
Guest Relations Manager 於 2024年4月10日的回應
Dear Leopoldo,Thank you for sharing your excellent stay experience.We are happy to know that we had a chance to take care of you and make your stay memorable.We are looking forward to welcoming you in our hotel again to make your stay even better.Sincerely,Polina Arzamastseva

10/10 優異

Eddie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Guest Relations Manager 於 2024年4月10日的回應
Dear Eddie,Thank you for taking the time to rate and share your recent stay experience.We are happy to know that you truly enjoyed it, and we are looking forward to welcoming you in our hotel again to make your stay even better.Sincerely,Polina Arzamastseva

10/10 優異

Matthew

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely incredible hotel within an amazing location, just footsteps to the Qasr Al Watan, Emirates Palace, Founders Memorial, Corniche, and Marina Mall. The hotel itself cannot be faulted, with friendly staff, great views, and an opulent interior. If possible, add the buffet breakfast and dinner as this is an experience in itself. Of all of our travels, this hotel takes the top spot. P.s great for families too, our toddler has had an amazing time.
於 2024 年 3 月住了 3 晚
Guest Relations Manager 於 2024年4月4日的回應
Dear Matthew,Thank you for taking time to provide us with your stay experience. We are happy to hear that you enjoyed your stay and we had a chance to make it pleasant for you.We are looking forward to seeing you again with us.Sincerely,Polina Arzamastseva

10/10 優異

Jay

於 2024 年 3 月住了 2 晚

10/10 優異

Miguel

讚好：整潔度、職員與服務和住宿狀況
A
於 2024 年 3 月住了 4 晚
Guest Relations Manager 於 2024年3月27日的回應
Dear Miguel,Thank you for your time to rate your recent stay with us.We happy to know that you are truly enjoyed your stay and we are looking forward to having you as our guest again.Sincerely,Polina Arzamastseva

10/10 優異

FRANCOISE

讚好：整潔度、職員與服務和住宿狀況
Magnifique hôtel et chambre avec une vue sublime
於 2024 年 3 月住了 4 晚
Guest Relations Manager 於 2024年3月21日的回應
Dear FRANCOISE,Thank you for sharing your great experience with us.We are happy to know that you truly enjoyed the view and hotel facilities.We are looking forward to welcoming you in our hotel again to make your stay even better.Sincerely,Polina Arzamastseva

10/10 優異

Yasin

於 2024 年 2 月住了 2 晚
Guest Relations Manager 於 2024年3月21日的回應
Dear Yasin,Thank you for taking time to share and to rate your recent stay experience.We are happy to know that you truly enjoyed your stay and we are looking forward to welcoming you in our hotel again to arrange your time here even better.Sincerely,Polina Arzamastseva

4/10 欠佳

Nilesh Shantilal

不滿：住宿狀況
Aq
於 2024 年 2 月住了 7 晚
Guest Relations Manager 於 2024年3月9日的回應
Dear Nilesh Shanilal,Thank you for taking time and sharing your recent stay experience with us.Could we please provide more information regarding your stay, which will allow us to serve our guests better in the future.We are looking forward to your reply.Sincerely,Polina Arzamastseva

8/10 不錯

EL-HADJ

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Un hôtel avec un lobby majestueux, à la propreté irréprochable et le personnel est juste formidable et réactif. Le seul bémol, c’est le mobilier dans les suites qui est vieillot et légèrement dégradé, ça mériterait un coup de modernité.
於 2024 年 2 月住了 4 晚
Guest Relations Manager 於 2024年3月2日的回應
Dear EL-HADJ,Thank you for taking time and sharing your recent stay expereince.We are pleased to hear that you truly enjoyed your stay and we are looking forward to welcoming you in our hotel again to make your stay even better.Sincerely,Polina Arzamastseva

10/10 優異

Maurice

家人同遊, 親子同遊, 伴侶同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is very nice, it is right next to the towers that was in the Fast and the Furious 9 film. It has several nice swimming pools, and a beach front.
於 2024 年 2 月住了 3 晚
Guest Relations Manager 於 2024年3月2日的回應
Dear Maurice,We are pleased to hear that you truly enjoyed your stay and thank you for taking the time to share your recent stay experience with us.We are looking forward to welcoming you in our hotel again to make your stay even better.Sincerely,Polina Arzamastseva

2/10 很差

Thomas

親子同遊
不滿：職員與服務、設施服務和住宿狀況
There is a lot of work and potential of improvement for GM Ashwini Sequeira.
於 2024 年 2 月住了 8 晚
Guest Relations Manager 於 2024年2月24日的回應
Dear Thomas,We appreciate you taking the time to reach out and share your valuable feedback with us. Could we please request that you share more details regarding your experience? With additional information, the respective managers and directors can review and action accordingly.We hope to hear from you and to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

4/10 欠佳

Fabio

家人同遊
不滿：住宿狀況
Hotel not complied with Gran Hyatt standards. Food quality very poor including breakfast I only appreciated the room
於 2024 年 2 月住了 1 晚
Guest Relations Manager 於 2024年2月24日的回應
Dear Fabio,First of all, let me thank you for choosing Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl and for taking the time to provide feedback about your experience with us. I truly regret that you have not met that quality of service which you may expect from the hotel level such as ours.Could we please request that you share more details regarding your dining experience?? With additional information, the respective managers can review and action accordingly, to ensure that your next dining experience with us is more memorable. We hope to hear from you and to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

8/10 不錯

Johanna (Airdrie)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Walking from the front door to the areas around the hotel could be treacherous as there is no pedestrian sidewalk to the road. We did find steps over to the side but to get to them you need to cross traffic that is looking for the roadway. Other than that the hotel facilities were very good. Our room was spacious and well appointed. The bed was divine. We are coming back to the same location in a few weeks and now I'm glad I booked again at the same place.
於 2024 年 2 月住了 2 晚
Guest Relations Manager 於 2024年2月24日的回應
Dear Johanna,Thank you for taking the time to share your valuable feedback with us which allows us to better serve our guests in the future.We are delighted to hear that you truly enjoyed the hotel facilities, services, and care.We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

8/10 不錯

Leslie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 6 晚
Guest Relations Manager 於 2024年1月19日的回應
Dear Leslie,Thank you for sharing your recent stay experience with us.I truly hope you have enjoyed your stay with us, however, please advise is there more details regarding your stay that will allow us to serve our guests and visitors better?We are looking forward to welcoming you in our hotel again.Sincerely,Polina Arzamastseva

10/10 優異

Ridhwan

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were genuinely amazing. They went above and beyond catering for our needs. My child started to have nosebleed while we were there and so because he was unwell and couldn't make it to our paid breakfast, they sent our breakfast up instead and followed up later in the day to make sure he was okay and to see if we needed a doctor or anything. They were very friendly and always greeted us in and around the hotel. Easy-going and conversationalists as well so the lift rides werent awkward if you get on and a member of staff happens to be on the lift. All in all a brilliant experience, defo will stay here again next time i come to Abu Dhabi.
於 2023 年 12 月住了 9 晚
Guest Relations Manager 於 2024年1月14日的回應
Dear Ridhwan,Thank you indeed for sharing your stay experience.I am pleased to hear that we had a chance to make your stay memorable and took good care of your family in the right moment of your stay, then support is most needed.We are looking forward to welcoming you in our hotel again to make your stay even better.Sincerely,Polina Arzamastseva

10/10 優異

Feizel Daud

家人同遊, 親子同遊, 伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 11 晚
Guest Relations Manager 於 2024年1月14日的回應
Dear Feizel Daud,Thank you for taking time and rate your recent stay with us.I am pleased to hear that you enjoyed your stay and we are looking forward to welcome you in our hotel again.Sincerely,Polina ArzamastsevaGuest Relations Manager

2/10 很差

Mohsin

不滿：整潔度、職員與服務和住宿狀況
Extremely run down property with inexperienced staff with little or no knowledge of basic food and drink items like filter coffee. Staff never came when requested a room service. Extremely noisy refrigerator and air conditioner temperature control not working. Basic emnities like mini bar fridge coffee facilities were missing. Not a hotel that should be considered as a give star hotel.
於 2023 年 12 月住了 2 晚
Guest Relations Manager 於 2024年1月4日的回應
Dear Mohsin,First of all, let me thank you for choosing Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl and for taking the time to provide feedback about your experience with us. I truly regret that you have not met that quality of service which you may expect from the hotel level such as ours.Please trust that we have relayed your comments to the respective managers for their review and action.We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

10/10 優異

SAVINO MAURO

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Tutto meraviglioso
於 2023 年 12 月住了 6 晚
Guest Relations Manager 於 2024年1月4日的回應
Dear SAVINO MAURO,Thank you very much for taking your valuable time to share your feedback following your stay at Grand Hyatt Abu Dhabi. We are delighted to hear that you are truly enjoyed your stay with us. We hope to welcome you back in the near future for a more memorable stay.Sincerely,Polina Arzamastseva

10/10 優異

Eduardo

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excelente
Excelente hotel, novo e muito bem localizado.
於 2023 年 12 月住了 4 晚
Guest Relations Manager 於 2024年1月4日的回應
Dear Eduardo,Thank you very much for taking your valuable time to share your feedback following your stay at Grand Hyatt Abu Dhabi. We are delighted to hear that you are truly enjoyed your stay with us. We hope to welcome you back in the near future for a more memorable stay.Sincerely,Polina Arzamastseva

10/10 優異

Anam (Markham)

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent and friendly staff. Easy check in and check out.
於 2023 年 12 月住了 3 晚
Guest Relations Manager 於 2023年12月27日的回應
Dear Anam,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 優異

Avag

讚好：整潔度、職員與服務、設施服務和住宿狀況
Guest Relations Manager 於 2023年12月20日的回應
Dear Avag,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 優異

Christian (Hamburg)

於 2023 年 12 月住了 5 晚
Guest Relations Manager 於 2024年1月14日的回應
Dear Christian,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 優異

Marco

讚好：整潔度、職員與服務、設施服務和住宿狀況
Fine. Beautiful
於 2023 年 12 月住了 1 晚
Guest Relations Manager 於 2023年12月20日的回應
Dear Marco,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 優異

Aske

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent stay
The hotel was in top conditions, the room spacious and luxurious. Service was excellent, and common areas very nice and relaxing.
於 2023 年 11 月住了 4 晚
Guest Relations Manager 於 2023年12月7日的回應
Dear Aske,Thank you for taking the time to share your valuable feedback with us which allows us to better serve our guests in the future.We are delighted to hear that you are truly enjoyed your stay with us. We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

10/10 優異

Nicole (Englewood)

伴侶同遊, 商務旅客
讚好：設施服務
The nicest Grand Hyatt I’ve stayed in.
於 2023 年 11 月住了 4 晚
Guest Relations Manager 於 2023年12月7日的回應
Dear Nicole,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 優異

Adrienne

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent staff - who kindly upgraded me. I ended up with a very large spacious room with great view. Hotel decor is elegant and stylish. There's a good bar and also restaurant by the pool
於 2023 年 11 月住了 1 晚
Guest Relations Manager 於 2023年11月30日的回應
Dear Adrienne,Thank you for taking the time to share your valuable feedback with us which allows us to better serve our guests in the future.We are delighted to hear that you are truly enjoyed your stay with us. We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

10/10 優異

Jennifer

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was superb. so many great restaurants to choose from without ever leaving the hotel and it's right beside Etihad Towers, which gives you additional venues of entertainment. But the best thing about the Grand Hyat is the staff - Arun ( the manager) was exceptional and so were his colleagues, Meryem and Moon.
於 2023 年 11 月住了 4 晚
Guest Relations Manager 於 2023年11月15日的回應
Dear Jennifer,Thank you for taking the time to share your wonderful experience.I am delighted to hear your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by Arun, Meryem, Moon and the team left a positive impression on you.Thank you for choosing Grand Hyatt Abu Dhabi for your stay and I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 優異

ABDULLA

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Guest Relations Manager 於 2023年11月10日的回應
Dear ABDULLA,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina Arzamastseva

10/10 優異

Brian de

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
An absolutely gorgeous property, with many exciting and beautiful opportunities for entertainment nearby. The rooms are spacious, gorgeous, and absolutely spotless. Honestly if you’re looking for a hotel — you can’t go wrong. My only gripe, if I were to have one? The hairdryer in our room was old and beaten. Other than that an absolutely fabulous hotel.
於 2023 年 11 月住了 1 晚
Guest Relations Manager 於 2023年11月4日的回應
Dear Brian de,Thank you for taking the time to share your valuable feedback with us which allows us to better serve our guests in the future.We are delighted to hear that you are truly enjoyed your stay with us. Please note that your comment regarding the hairdryer is taken into action. We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina Arzamastseva

10/10 優異

LEIGH

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Polina Arzamastseva-Guest Relations Manager 於 2023年9月9日的回應
Dear LEIGH,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,

2/10 很差

Majed

不滿：職員與服務、住宿狀況和客房舒適度
Not good experience
I book for 2 nights my experience not sot so good AC not working and reception is not answering the calls i have to disharge after 1 day even i pay for 2 nights
於 2023 年 8 月住了 2 晚
Polina Arzamastseva-Guest Relations Manager 於 2023年9月6日的回應
Dear Majed,First of all, let me thank you for choosing Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl and for taking the time to provide feedback about your experience with us.I truly regret that you have not met that quality of service which you may expect from the hotel level such as ours, especially with AC system, which was an emergency situation. Please trust that we have relayed your comments to the respective managers for their review and action. Meanwhile, please be kindly informed that we contacted to the hotels.com, once emergency situation happened for 1 night refund. Please, do let me know if you need any help or assistance regarding it.We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.

10/10 優異

carmen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 3 晚
Polina Arzamastseva-Guest Relations Manager 於 2023年9月3日的回應
Dear Carmen,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.

2/10 很差

Damjan

於 2023 年 8 月住了 1 晚
WendyRichards 於 2023年8月21日的回應
Dear Damjan,Thank you for taking the time to provide us with your feedback. We sincerely apologize that your experience fell short of your expectations during your recent stay at Grand Hyatt Abu Dhabi. Your feedback is essential to us as it helps us identify areas where we can improve and enhance the overall guest experience.We would greatly appreciate the opportunity to understand your concerns in more detail. If you could kindly provide us with additional information regarding the specific issues you encountered, it would greatly assist us in addressing and rectifying any shortcomings.Please feel free to share more about your experience, by reaching out to our guest relations team directly. Your satisfaction is our top priority, and we are committed to making every effort to ensure your next visit exceeds your expectations.Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back and provide you with a truly exceptional stay.Warm regards,Wendy RichardsLearning Manager

10/10 優異

Thilanka

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 4 晚
WendyRichards 於 2023年8月17日的回應
Dear Thilanka,On behalf of the entire team at Grand Hyatt Abu Dhabi, I extend my heartfelt gratitude for choosing our hotel for your recent stay. We sincerely hope that your time at Grand Hyatt Abu Dhabi was both enjoyable and productive. We look forward to welcoming you back for another exceptional stay in the near future.Warm regards,Wendy RichardsLearning Manager

10/10 優異

lizhi

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Wendy Richards 於 2023年8月8日的回應
Dear Lizhi,Thank you for sharing your excellent feedback with us. We are delighted to have been a part of creating memorable experiences with you here at Grand Hyatt Abu Dhabi.We look forward to welcoming you back again soon.Warm Regards,Wendy RichardsLearning Manager

2/10 很差

muhammad

不滿：職員與服務和住宿狀況
Very bad experience .
於 2023 年 7 月住了 2 晚
Polina Arzamastseva-Guest Relations Manager 於 2023年7月30日的回應
Dear muhammad,First of all, let me thank you for choosing Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl and for taking the time to provide feedback about your experience with us. I truly regret that you have not met that quality of service which you may expect from the hotel level such as ours.Could we please request that you share more details regarding your stay experience? With additional information, the respective managers can review and action accordingly.We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.

6/10 一般

Rochelle

家人同遊, 多人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Property is hard to get into, valet is a nightmare Checking in was easy of 5 or 6 elevators two were out of service so wait was lengthy Rooms were spacious great view everything seemed great until we returned from dinner and found no air conditioning in the hotel rooms and in Abu Dhabi in the summer it got brutal fast we went to the front desk they told us they had a chiller issue should repaired in an hour this was at 11:30 at 1:45 as we were still sitting in the lobby having a big slumber party with many of other guest we were told we could get a room on a low floor that had air this took another 30 mins as many guest were checking out. We finally got to bed after 2:00 the next day we checked out of our 2 rooms and friends who had 1 and as we were waiting for our car several guest remarked they had been given a free night for their troubles!!! We were never offered a free night or anything for our troubles….
於 2023 年 7 月住了 1 晚
Polina Arzamastseva-Guest Relations Manager 於 2023年7月26日的回應
Dear Ms. Rochelle,First of all, let me thank you for choosing Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl and for taking the time to provide feedback about your experience with us. I truly regret that you faced all these inconveniences during your recent stay with us, trust we always want our guests to have a pleasant and enjoyable experience.Ms. Rochelle, can I kindly check how I can contact to you directly regarding your comments and stay experience?Please accept my apologies and I am looking forward to your reply.Sincerely,Sincerely,Polina Arzamastseva

10/10 優異

Nada

讚好：整潔度、職員與服務和住宿狀況
Perfect
於 2023 年 7 月住了 2 晚
WendyRichards 於 2023年7月24日的回應
Dear Nada,Thank you for choosing Grand Hyatt Abu Dhabi for your stay. We truly appreciate your valuable feedback and are delighted to hear that you had a memorable experience with us. We look forward to welcoming you back for another remarkable stay in the near future!Warm regards,Wendy RichardsLearning Manager

4/10 欠佳

Martha

The decoration is nice
於 2023 年 7 月住了 2 晚
Polina Arzamastseva-Guest Relations Manager 於 2023年7月18日的回應
Dear Martha,We appreciate you taking the time to reach out and share your valuable feedback with us. Could we please request that you share more details regarding your stay experience? With additional information, the respective managers can review and action accordingly, to ensure that your next experience with us is more memorable. We hope to hear from you and to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,

10/10 優異

AHARON

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very high level hotel, excellent service, good treatment for every guest, excellent pool, large rooms, food at breakfast and dinner is very good.
於 2023 年 7 月住了 4 晚
WendyRichards 於 2023年7月11日的回應
Dear AHARON,Thank you for sharing your excellent feedback with us. We are delighted to hear that your stay with us exceeded your expectations and are pleased to hear that the customer service experience extended by the team left a positive impression on you.Thank you for choosing Grand Hyatt Abu Dhabi for your stay. We look forward to welcoming you back again soon.Warm Regards,Wendy RichardsLearning Manager

10/10 優異

PARK

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
service was exceptionally great, location and view was amazing, breakfast is little bit expensive with that quality
於 2023 年 6 月住了 9 晚
Polina Arzamastseva-Guest Relations Manager 於 2023年6月28日的回應
Dear PARK,Thank you for taking the time to share your valuable feedback with us which allows us to better serve our guests in the future.We are delighted to hear that you are truly enjoyed your stay with us. We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,Polina ArzamastsevaGuest Relations Manager

10/10 優異

Darin

於 2023 年 5 月住了 3 晚
Polina Arzamastseva-Guest Relations Manager 於 2023年6月28日的回應
Dear Darin,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerey,Polina ArzamastsevaGuest Relations Manager

6/10 一般

ANA E

讚好：整潔度、職員與服務和住宿狀況
Bien ubicado
Se demoraron un poco en el check in. No dejaron body lotion en la habitacion lo cual es importante para mi, y solo dejaron una bolsa para ropa sucia, deberuan ser al menos dos
於 2023 年 5 月住了 1 晚
Polina Arzamastseva-Guest Relations Manager 於 2023年6月1日的回應
Dear ANA E,First of all, let me thank you for choosing Grand Hyatt Abu Dhabi Hotel and Residences Emirates Pearl and for taking the time to provide feedback about your experience with us. I truly regret that you have not met that quality of service which you may expect from the hotel level such as ours.Please trust that we have relayed your comments to the respective managers for their review and action.We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,

10/10 優異

Eyal

家人同遊, 親子同遊
讚好：整潔度、職員與服務和住宿狀況
Great hotel with a friendly staff. Spacious, spotless room. Breakfast was wonderful, dinner OK. The only (minor) issue, was that a 40 stories hotel has only 5 small elevators. 2 of them were out of service for most of the week we stayed there, resulted in somewhat long waiting time when needed an elevator.
於 2023 年 5 月住了 5 晚
Polina Arzamastseva-Guest Relations Manager 於 2023年6月1日的回應
Dear Eyal,Thank you for taking the time to share your valuable feedback with us which allows us to better serve our guests in the future.We are delighted to hear that you are truly enjoyed your stay with us. We hope to welcome you back in the near future for another opportunity to showcase our truly outstanding standards.Sincerely,

10/10 優異

Niketan

讚好：整潔度、職員與服務和住宿狀況
The staff at Sahaa, the hotel restaurant were helpful. Ritesh was particularly helpful. He understood my dietary requirements and highlight all the foods I could eat and even arranged for the chef to cook a breakfast that met my dietary requirements.
於 2023 年 5 月住了 2 晚
Wendy Richards 於 2023年5月22日的回應
Dear Niketan,Thank you for sharing your wonderful feedback with us. We are equally happy to hear that you had a wonderful experience at Sahha and that the customer service experience extended by Ritesh and the team left a positive impression on you. We hope to welcome you back to Grand Hyatt Abu Dhabi again soon.Thank you for choosing Grand Hyatt Abu Dhabi for your stay.Warm Regards,Wendy RichardsLearning Manager

10/10 優異

Juhang

於 2023 年 5 月住了 2 晚
Polina Arzamastseva-Guest Relations Manager 於 2023年6月28日的回應
Dear Juhang,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely,Polina ArzamastsevaGuest Relations Manager

10/10 優異

Karl

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great, the buffet was really good, and the staff super nice. The room was top notch with great views!
於 2023 年 5 月住了 3 晚
Polina Arzamastseva-Guest Relations Manager 於 2023年5月14日的回應
Dear Karl,I am glad to hear that you enjoyed your stay in our iconic hotel.Thank you for taking the time to share your wonderful experience, I hope to welcome you for another stay again soon.Sincerely

8/10 不錯

Roberto

讚好：整潔度、職員與服務和住宿狀況
La Struttura in quanto tale è di livello molto alto ma ci sono due cose che mi porteranno a non frequentarla più; la prima che gli ascensori non sono sincronizzati in modo tale da consentire a noi clienti di arrivare in modo celere alla propria camera anzi che rimanere anche 15 minuti tra attesa e trasporto al piano. La seconda, a mio parere molto molto grave, che se non fosse stato per l’unico dipendente tale Sig. Ivan che parla Italiano, essendo ovviamente Italiano, nessuno e ribadisco nessuno parla Italiano è questo in una Struttura di questo livello è gravissimo perché il cliente Italiano che non parla Inglese deve avere le stesse opportunità e trattamento degli altri! Se non fosse stato per il Sig. Ivan, avendo avuto un problema con la Compagnia Etihad sul piano di volo per il Nostro rientro, nessuno dello Staff ci avrebbe risolto il problema! Vi chiedo di estendere la Nostra è quella di altri sei clienti gratitudine al Sig. Ivan. Grazie Cavaliere Roberto Cananzi
於 2023 年 4 月住了 4 晚
Polina Arzamastseva-Guest Relations Manager 於 2023年5月7日的回應
Dear Roberto,Thank you very much for taking your valuable time to share your feedback following your stay at Grand Hyatt Abu Dhabi. Attention to both service quality and consistency are two critical focus areas for our team and we truly regret that your stay was not as memorable as expected.Be assured that we are working on your feedback and have taken the necessary steps to improve the overall experience for all of our guests. We hope to welcome you back in the near future for a more memorable stay.