外觀

拉巴迪海灘酒店的評價

5 out of 5
拉巴迪海灘酒店
1 Laby Pass, Accra

評價

8.6

優異

10 分評分,優異;469 則評價中有 231 則" "
8 分評分,不錯;469 則評價中有 159 則" "
6 分評分,一般;469 則評價中有 46 則" "
4 分評分,欠佳;469 則評價中有 19 則" "
2 分評分,很差;469 則評價中有 14 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.8/10 

設施服務

8.6/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

ZHUOLIANG

商務旅客
讚好:職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 5 晚
Irene Ofori-Teiko 於 2019年11月28日的回應
Dear Zhuoliang, Thank you for staying with us. We are grateful for your review. We look forward to your staying with us again Kindest regards

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 8 月住了 3 晚
Irene Ofori-Teiko 於 2019年8月19日的回應
Dear Sir/Madam, Thank you very much for staying with us. Your feedback is greatly welcome and we look forward to welcoming you back soon. Kind regards

10/10 優異

PING

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店位置有优越,服务质量良好,
於 2018 年 8 月住了 5 晚
Irene Ofori-Teiko 於 2018年8月23日的回應
Thank you for staying with us and for taking time out to rate us on your stay. We are grateful and we look forward to welcoming you soon.

10/10 優異

Fred

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My wife and I had an amazing time at our the Labadi Beach Hotel. The entire staff were completely professional and attended to every one of our needs. Our room was very clean and contained everything needed for a comfortable stay. My only small complaint would be to relocate wall power outlets closer to the end tables, next to the bed. Would definitely stay here again, on our next visit.
於 2024 年 5 月住了 10 晚

10/10 優異

Leah

家人同遊, 親子同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I had a group of 13 family members staying 10 days the property was so nice, beautiful and accommodating to us all. I celebrated my Birthday at the resort. The walk right out to the Beach was Amazing the pool and pool bar were also Awesome.
於 2024 年 4 月住了 9 晚
Irene Ofori-Teiko ( House Manager) 於 2024年5月13日的回應
Dear Leah,We are so grateful for leaving us with such wonderful review after your group stayed with us. We trust we made your day special. We are glad you loved the property and the walk on to the beach, the pool and the pool bar.We look forward to hosting you again anytime you are in Accra.Best regards

8/10 不錯

Adrian

多人同遊
讚好:住宿狀況
Clean,well kept area,
於 2024 年 4 月住了 6 晚
Irene Ofori-Teiko ( House Manager) 於 2024年5月6日的回應
Dear Adrian,Thank you so much for the feedback after your stay with us. We are grateful for noticing that the property is well kept and clean. Will continue to maintain that to have customers like you stay with.Look forward to having you back again soon.Best regards

10/10 優異

Samuel

Receptionist
於 2024 年 4 月住了 1 晚
Irene Ofori-Teiko ( House Manager) 於 2024年4月30日的回應
Dear Samuel,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us.We look forward to hosting you again soon.Best regards

10/10 優異

Melanie

讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was awesome
於 2024 年 4 月住了 4 晚
Irene Ofori-Teiko ( House Manager) 於 2024年4月30日的回應
Dear Melanie,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay. The staff will be also be thrilled to hear that they were awesome. I’m looking forward to having you again as a guest in our hotel.Best regards

10/10 優異

kehinde

於 2024 年 4 月住了 1 晚
Irene Ofori-Teiko ( House Manager) 於 2024年5月2日的回應
Dear Kehinde,We are so grateful for your rating.Look forward to welcoming you back in the near future.Kind regards

10/10 優異

Florence

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very convenient. Entertainment, spa, food and amenities all easy to access. Staff were respectful and very helpful. Breakfast was on point with freshness and variety everyday. Highly recommend for a true vacation spot with no stress.
於 2024 年 2 月住了 7 晚
Irene Ofori-Teiko ( House Manager) 於 2024年3月25日的回應
Dear Florence,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. This has really warmed our hearts and shows that we are doing something right. I’m sure our entire hotel staff enjoyed taking care of your needs as much as you enjoyed your stay.We really look forward wot welcoming you back in the near future.Best regards

10/10 優異

Eric

讚好:整潔度、職員與服務、設施服務和住宿狀況
I was checked in by Sandra - who I thought was a good addition to the team at the hotel. She mentioned she has been there for just 6 months but handled it efficiently and with all smiles and keeping you updated throughout the process
於 2024 年 2 月住了 10 晚
Irene Ofori-Teiko ( House Manager) 於 2024年3月20日的回應
Dear Eric,Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, that Sandra, who joined us about 6 months ago is really a good addition to have on our team. We are excited to hear such feedback and count ourselves lucky for customers like you. . Your compliments will definitely be passed on to Sandra to motivate her. We look forward to welcoming you back in the future.Best regards

10/10 優異

Eric

讚好:職員與服務、設施服務和住宿狀況
It was really a great experience from the whole team…. From the general manager to staff… At the reception- Sandra - for an example- checked me in and out effortlessly and with smiles on. I think she’s a great addition to the team at LBH. The restaurant staff and bar were also great
於 2024 年 3 月住了 7 晚
Irene Ofori-Teiko ( House Manager) 於 2024年3月20日的回應
Dear Eric,Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant and had a great experience from the whole team. For example, Sandra, our new addition at the front desk who attended to you with smiles during your check in, to the restaurant and bar staff.We are thrilled that you loved your experience and our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks once again for your kind words and we look forward to seeing you again.Best regards

10/10 優異

Richard

伴侶同遊
讚好:設施服務
Beautiful hotel with wonderful, friendly, helpful staff. Lovely pool area with plenty of sunbeds and umbrellas. Good choice of food with different buffet evenings. The music played during the day round the pool was way too loud and occasionally inappropriate. At the front was a major road with nothing else close by, absolutely not a problem, 10 minute drive into Akkra. The beach, although beautiful is full of plastic bags and rubbish, as is the sea and we didnt swim in it. It's really sad to see and really, really, really needs cleaning up!
於 2024 年 3 月住了 1 晚
Irene Ofori-Teiko ( House Manager) 於 2024年3月19日的回應
Dear Richard,Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us — Having taken notice of our beautiful hotel with friendly, wonderful and helpful staff. Great to know that there was choice of food. Our Head Chef is really creating mouth watering cuisine for our guests.We have noted the loud music and this is being addressed by the I.T head.Regarding the beach and we are working hard with the authorities to find solution to the plastic menace.We count ourselves lucky for customers like you. We look forward to working with you again in the future.Kind regards

8/10 不錯

Portia

讚好:職員與服務
於 2024 年 3 月住了 1 晚
Irene Ofori-Teiko ( House Manager) 於 2024年3月13日的回應
Dear Portia,Thank you for staying with us and sharing your feedback.We look forward to having you back soon.Kind regards

8/10 不錯

Carolyn

多人同遊
讚好:整潔度
It’s was okay though the hotel was overpriced and the air conditioning in our didn’t work well for three of the 6 nights we were there and towels were hard to come by
於 2024 年 2 月住了 6 晚
Irene Ofori-Teiko ( House Manager) 於 2024年3月13日的回應
Dear Carolyn,Thank you for staying with us and the feedback. We have noted the issue of the room air conditioner not working and towels not being available. We sincerely apologize for this inconvenience. The Housekeeper and the engineer have been informed about this and will ensure this does not recur.I do trust you will give us another opportunity to make it up to you.Yours sincerely

10/10 優異

Althea

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Truly enjoyed my stay at Labadi Beach. The breakfast was great and the staff was very helpful.
於 2024 年 2 月住了 9 晚
Irene Ofori-Teiko ( House Manager) 於 2024年2月26日的回應
Dear Althea,Thank you for your review and for choosing our hotel. I’m happy to know you enjoyed your stay and that the breakfast was great and the staff very helpful. This shows the regular training is paying off. I’m looking forward to having you again as a guest in our hotel.Best regards

8/10 不錯

CAVELLA

於 2024 年 2 月住了 4 晚
Irene Ofori-Teiko ( House Manager) 於 2024年3月21日的回應
Dear Cavella,Thank you for taking the time to rate us after your recent stay with us. Look forward to welcoming you again soon.Kind regards

8/10 不錯

Arthur

於 2024 年 2 月住了 3 晚
Irene Ofori-Teiko ( House Manager) 於 2024年2月21日的回應
Dear Arthur,Thank you for the rating after your recent stay with us.Look forward to welcoming you back soon.Kind regards

8/10 不錯

TERRI

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The only improvement is the housekeeping takes too long to respond to requests. The reception and concierge handled it though. Everyone was very friendly and professional
於 2024 年 2 月住了 10 晚
Irene Ofori-Teiko ( House Manager) 於 2024年2月16日的回應
Dear Terri,Thank you for sharing your feedback after staying with us. We are glad to know that everyone was friendly and profession especially the reception and concierge. We want to apologize for the housekeeping in taking too long to respond to requests. This has been noted by the Housekeeper and steps will be taken to prevent a recur. Such feedback help us to better serve our guests and we are grateful for that.Kindly give us the opportunity to make it up to you the next time you are in Accra.Yours sincerely

10/10 優異

Gayle

於 2024 年 2 月住了 4 晚
Irene Ofori-Teiko ( House Manager) 於 2024年2月16日的回應
Dear Gayle,Thank you for the rating after your recent stay with us.We look forward to welcoming you backYours sincerely,

10/10 優異

Michael

於 2024 年 2 月住了 6 晚
Irene Ofori-Teiko ( House Manager) 於 2024年3月21日的回應
Dear Michael,Thank you for giving us a perfect rating after your stay with us.We look forward to hosting you again in future.Best regards

10/10 優異

Marie France

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel right next to the beach.
於 2024 年 1 月住了 4 晚
Irene Ofori-Teiko ( House Manager) 於 2024年2月12日的回應
Dear Marie France,Thank you for the rating after your stay with us. We are only hotel with a direct access to the beach and we are grateful for the feedback. Look forward to hosting you again soon.Kind regards

10/10 優異

Jacqueline

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Exceptional service
I booked this hotel for the last day of our stay in Ghana celebrating my best friends 60th birthday. On arrival, I asked if there was anything small they could do to mark the occasion. Florence, on reception, went above and beyond the call of duty and arranged for our bed to be decorated in petals with the words 'happy birthday'; the towels were scultpted into a birthday cake; and the staff surprised my friend by singing happy birthday during dinner. All staff were exceptional - bar staff, waiters/waitresses, spa staff, etc. Thank you soooooooo much!!!
於 2024 年 2 月住了 1 晚
Irene Ofori-Teiko ( House Manager) 於 2024年2月12日的回應
Dear Jacqueline,Your feedback on exceptional service and rating has really made us very excited. It shows that our efforts in ensuring a wonderful stay and birthday celebration was appreciated. Florence is indeed one of our gem at the reception and it is no surprise she went beyond the call of duty to arrange for the birthday. Your compliment will be passed on to Florence and the rest of the staff.Once again thank you so much for the review and we look forward to welcoming you back in the near future.Best regards

10/10 優異

mark

商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Exceptional hospitality
於 2024 年 2 月住了 1 晚
Irene Ofori-Teiko ( House Manager) 於 2024年2月12日的回應
Dear Mark,Thank you so much for the rating and feedback after your stay with us.We are grateful for the warm words which shows who and what we offer, exceptional service. We will continue to work hard to ensure all our guests experience this exceptional hospitality.We look forward to hosting you again in the near future.Best regards

10/10 優異

Samuel Wadienyobofa

伴侶同遊, 商務旅客
讚好:設施服務
Receptionist and environment
於 2024 年 2 月住了 3 晚
Irene Ofori-Teiko ( House Manager) 於 2024年2月12日的回應
Dear Samuel,Thank you for staying with us. We are grateful for the rating and feedback especially, the receptionists and environment. We are glad to be be of service to you always and look forward to welcoming you back soon.Kind regards

10/10 優異

Jessie

於 2024 年 1 月住了 3 晚
Irene Ofori-Teiko ( House Manager) 於 2024年3月20日的回應
Dear Jessie,Thank you very much for the rating after your stay with us. We are truly grateful and look forward to welcoming you backKind regards

10/10 優異

Tysheika

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place, only issue was the locals constantly begging & offering services after you have said no.
於 2024 年 1 月住了 7 晚
Irene Ofori-Teiko ( House Manager) 於 2024年2月7日的回應
Dear Tysheika,Thank you very much for the feedback and rating. We are happy to hear that it is a great place. We always to make the property a beautiful, warm and friendly for our guests. We have noted the issue of locals who ply the beach selling their wares. Our Head of Security has been informed about it and I have no doubt that this issue will be solved to enable our guests enjoy walking on the beach.We trust you will stay with us again whenever you are in Accra.Yours sincerely,

8/10 不錯

Martin

於 2024 年 1 月住了 10 晚
Irene Ofori-Teiko ( House Manager) 於 2024年2月7日的回應
Dear Martin,Thank you for staying with us and sharing your rating.We are grateful and look forward to welcoming you back in the near future.Kind regards

10/10 優異

Gary

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Perfect hotel
於 2024 年 1 月住了 7 晚
Irene Ofori-Teiko ( House Manager) 於 2024年1月17日的回應
Dear Gary,We are very grateful for the perfect rating after staying with us.Look forward to hosting you again.Best regards

10/10 優異

Judith

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My stay at Labadi has been a long time coming and it did not disappoint. Overall my stay here was amazing. Hats off to the chef(s) at the hotel the succulent food that is served throughout on the a la carte menu is amazing. Everything I ate from this menu I enjoyed from the “Tilapia and banku to the “Lazy aged South African beef” and the “Falafel’s” absolutely mouth watering. The hotel is clean and tidy and the beautiful gardens are well maintained. I stayed in a superior room which was a decent size. The staff were very attentive. My only minor negative which is easily resolved is I’m not sure why housekeeping are cleaning out rooms late in the evening 9/10pm particularly when the standard check out time is 12 noon. Although the hotel has direct access to the beach it is not private and it can get very busy and very noisy during official holidays such as Christmas or constitution day. Overall I would definitely return to the hotel.
於 2024 年 1 月住了 3 晚
Irene Ofori-Teiko ( House Manager) 於 2024年1月17日的回應
Dear Judith,We are glad to have this review and rating from you after staying with us. It is really heartwarming to hear that the overall stay was amazing and we did not disappoint you. Our Chef and his team will hear about your compliments about them and the succulent and mouth watering food. This, I know, will be a source of motivation to them to always offer nothing but the best. We are also happy to note that you took notice of our clean and tidy gardens which have earned us several awards including our food.Regarding the late cleaning of rooms, some guests request for that. We will let the Housekeeper know and see how best we can minimize it if it is creating a challenge.We definitely would like to have you back to stay with us whenever you are in Accra.Best regards

10/10 優異

Kierra

於 2023 年 12 月住了 11 晚
Irene Ofori-Teiko ( House Manager) 於 2024年1月17日的回應
Dear Kierra,Thank you very much for the rating after your recent stay with us.We look forward to having you back in the near future.Best regards

10/10 優異

Joy (Brooklyn)

讚好:整潔度、職員與服務和住宿狀況
Very nice
於 2024 年 1 月住了 1 晚
Irene Ofori-Teiko ( House Manager) 於 2024年2月7日的回應
Dear Joy,We are grateful for your feedback and rating after your recent stay with us.We look forward to having you back as our guest in the near future.Best regards

8/10 不錯

Adeshina

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel stay
It was great. The only downside was that the staff who welcomed/checked me in was rather rude and not very warm. However from the porter to the the cleaners were all excellent professionals and the hotel was warm and comfortable and I would love to come back if the check n would be a better experience.
於 2024 年 1 月住了 2 晚
Irene Ofori-Teiko ( House Manager) 於 2024年1月17日的回應
Dear Adeshina,I am grateful for the feedback and rating after your recent stay with us. I am particularly very excited to know that the hotel was warm and comfortable whiles the porters and cleaners exhibited excellent professional services making your stay good. I am however very sorry to hear that the staff who welcomed you during check in was rude. Florence is one of our best staff and has received several commendation from our guests for for warm and friendly reception. It is therefore surprising that she should put up that behavior. I would have a word with her. We are a very friendly and hospitable hotel and I trust you will give us another opportunity to experience our Ghanaian hospitality.Yours sincerely,

8/10 不錯

Lisa Maria

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Irene Ofori-Teiko ( House Manager) 於 2024年2月12日的回應
Dear Lisa Maria,Thank you for the rating after staying with us.We look to welcoming you back in the near future.Kind regards

8/10 不錯

Alisa

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property
於 2024 年 1 月住了 1 晚
Irene Ofori-Teiko ( House Manager) 於 2024年1月17日的回應
Dear Alisa,Thank you very much for the feedback and rating.Look forward to welcoming you back in the near future.Kind regards

10/10 優異

Sylwia

讚好:整潔度、職員與服務、設施服務和住宿狀況
I stayed at the hotel for a week , felt very safe and welcomed. Staff were lovely but a bit too slow sometimes ( got my latte 1h after ordering) and the noise coming from nearby Polo Beach Club is insane. They play extremely loud music until 4 am everyday. There is no way you can possibly have a restful night so the rooms need to be soundproof desperately. The food was amazing and overall experience lovely . I would recommend this place for sure and I will be back soon:) Solo female traveler .
於 2023 年 12 月住了 7 晚
Irene Ofori-Teiko ( House Manager) 於 2023年12月27日的回應
Dear Sylvia,Thank you for the feedback after your recent stay with us. It is heartwarming to hear that you felt very safe and welcomed during your one week stay with us with the staff being friendly. Your overall experience was was lovely with the food amazing. We have noted the lows during your stay: slow service by staff sometimes when an order is placed. This has been addressed by the Food and Beverage Manager to improve.We are happy that you will recommend us and see you again. Will be delighted to have you.Look forward to hosting you again.Best regards

8/10 不錯

Ayanna

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Irene Ofori-Teiko ( House Manager) 於 2023年12月27日的回應
Dear Ayanna,We are grateful for sharing your rating after staying with us.Looking forward to your stay with us.Regards

6/10 一般

Gabrielle

伴侶同遊
讚好:職員與服務和設施服務
I stayed at Labadi beach hotel twice during my stay in Ghana. The first time I was given an amazing room in the new building 3. Everything modern updated and clean and elevator available. The second time I stayed I had to add in a night and the room was in one of the old buildings, number 1. There was a roach my partner killed for me, a moldy smell, and when the key stopped working they did not help my partner easily as I was in the shower I couldn’t come down and talk to them at the time. However the breakfast was great and had a large selection and the staff was very welcoming and helpful. The pools are immaculate and the private beach is also great and feels safe. I would only want them to update the other buildings to the same level as the new one I would never want to say in the old building again.
Irene Ofori-Teiko ( House Manager) 於 2023年12月27日的回應
Dear Gabrielle,Thank you for staying with us and sharing your review. We are glad to know that you stayed with us twice whilst in Ghana and that the first stay was amazing when you were allocated room in the luxury wing. The breakfast was great, pool immaculate and staff welcoming and helpful.We are very sorry to know that a roach was found in your room and want to inform you that the whole block has been fumigated against insects. We also checked our records which indicated that your booking was for single occupancy in your name and so if anyone other that yourself should come to the reception to activate a key, questions would be asked to ensure that it is the occupant of the room. The hotel would want to keep her guests safe at all times. Sorry you were not happy about it.Please let us have you as our guest again whenever you are in Accra to experience our warm hospitality.Yours sincerely,

8/10 不錯

Akosua

不滿:住宿狀況
於 2023 年 12 月住了 3 晚
Irene Ofori-Teiko ( House Manager) 於 2023年12月21日的回應
Dear Akosua,Thank you for staying with us and sharing your rating.We look forward to welcoming you back in the near future.Kind regards

8/10 不錯

Phillip (Ft Lauderdale)

於 2023 年 12 月住了 2 晚
Irene Ofori-Teiko ( House Manager) 於 2024年1月2日的回應
Dear Philip,Thank you for staying with us and sharing your rating.We are grateful and look forward to welcoming you back in the near future.Yours sincerely,

10/10 優異

Louis

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Irene Ofori-Teiko ( House Manager) 於 2023年12月21日的回應
Dear Louis,We are grateful for the rating after your stay with us.See you again in the near future.Best regards

10/10 優異

Mohamed

於 2023 年 12 月住了 2 晚
Irene Ofori-Teiko ( House Manager) 於 2024年1月2日的回應
Dear Mohamed,We are so grateful for rating us 5/5 after staying with us.Look forward to hosting you again in the near future.Best regards

8/10 不錯

Chris

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel needs to have a team of individuals cleaning the beach line behind the hotel. The sunset was absolutely gorgeous, but there was so much trash on the beach. The experience would have been flawless if we had weren’t trying to avoid or dodge the trash along the beach.
於 2023 年 11 月住了 10 晚
Irene Ofori-Teiko ( House Manager) 於 2023年12月7日的回應
Dear Chris,Thank you very much for staying with us. We are grateful for the feedback. We are glad to note that your viewing of sunset on the Atlantic ocean was gorgeous but for for the the trash on the beach your experience would have been flawless. The hotel is always working hard to keep the beach clean by organizing men who go round to daily cleaning. We are also coordinating with the beach authorities to help make the beach clean as a tourist destination for our visitors.We trust that the next time you visit, you will see see an improvement to enjoy the beach.Kind regards

10/10 優異

Maurice (charlottesville)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lives up to its brand. Would highly recommend it to others.
於 2023 年 11 月住了 8 晚
Irene Ofori-Teiko ( House Manager) 於 2023年11月29日的回應
Dear Maurice,Thank you very much for your kind words after staying with us and we will continue to live up to our brand. We are particularly excited to know that you will recommend us highly to others.We definitely look forward to welcoming you back.Best regards

8/10 不錯

Maegane

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Irene Ofori-Teiko ( House Manager) 於 2023年12月7日的回應
Dear Maegane,We are grateful for the rating. Thank you for staying with us. Look forward to welcoming you back in the near future.Kind regards

10/10 優異

Dilichukwu

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent services, restaurant options, and bar services.
於 2023 年 11 月住了 6 晚
Irene Ofori-Teiko ( House Manager) 於 2023年11月29日的回應
Dear Dilichukwu,We are grateful for your feedback of our excellent service, restaurant options and bar services after staying with us. We will continue to offer high quality services to our customers.Look forward to having you back in the near future.Kind regards

10/10 優異

Axel

於 2023 年 11 月住了 7 晚
Irene Ofori-Teiko ( House Manager) 於 2023年11月16日的回應
Thank you very much for the rating after staying with us.Look forward to welcoming you back in the near future.Kind regards

8/10 不錯

Debo

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very beautiful hotel and very good staff. Didn’t like two things: 1) had to call a few times to have full set of towels in the bathroom (one time, no washcloths; second time, no hand towels), 2) 1st night TV not working, called for help at 10pm (told someone will be there to fix soon), and again at 11pm, finally called again at 1am to indicate we were going to bed and we’ll have to follow up again in the morning - this is not good customer service. Later apologies fell flat.
於 2023 年 11 月住了 3 晚
Irene Ofori-Teiko ( House Manager) 於 2023年11月16日的回應
Dear Debo,Thank you for sharing your feedback after your stay with us. We are happy to know that the staff are very good and the property beautiful. This goes to show that the regular training of the staff is yielding results. The property has won awards on being the best kept property and we strive to maintain that.We are deeply sorry for the 2 things we did not do right which could have been avoided. It has been taken up and addressed to avoid a recur. We hope you will give us another opportunity to make it up to you.Yours sincerely,

4/10 欠佳

reena

不滿:整潔度和住宿狀況
I thought for the price, the property was not worth it.
於 2023 年 11 月住了 3 晚
Irene Ofori-Teiko ( House Manager) 於 2023年11月14日的回應
Dear Reena,Thank you for staying with us and sharing your feedback. We are sorry we did not meet your expectation.Look forward to having the opportunity to make it up to you.Yours sincerely

8/10 不錯

Serina

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I would definitely stay there again! The property itself was great! The free daily breakfast buffet was a reason we chose the location. Both breakfast and dinner buffets had a good selection of tasty foods. So did the ala carte and room service menus. It seems we came at the beginning of the hot season (Nov) and it's hot and humid! The facility was clean with a nice atmosphere. Unfortunately the air conditioning in our room didn't get as cold as we wanted. Maintenance came to look at it and was supposed to return while we were out to service it, but we don't believe they did. It wasn't unbearable, but warm for us at nite especially with the thick comforter on the bed with no flat sheet. Not having a flat sheet on the bed may not matter to men but most women understand the importance of it. The public beach is right behind the hotel and is a very popular place for locals. It also was dirty with a lot of trash. All four of us had AMAZING massages at the spa that we booked another one on the day we leave! We had to wait almost an hour to check in which was unpleasant after a long day and 10 hour flight. Beware that if the hotel gets "fully booked" on your day of checkout, you will be required to check out at 10 even though we were told at check in that checkout was at noon. We woke up to a letter that was slipped under our doors in the early morning informing us of the 10 a.m. checkout time. After speaking with the front desk we were allowed to stay until 12 p m.
於 2023 年 11 月住了 4 晚
Irene Ofori-Teiko ( House Manager) 於 2023年11月10日的回應
Dear Serina,Thank you for sharing your feedback after staying with us.We are excited to know that you found the property to be great and the food tasty. Thank you for appreciating the amazing massage at the spa by Dora and team. We are happy to know that you will definitely stay with us again.Our sincerest apologies for the air condition which did not cool to your expectation. We have noted the issues raised and they are being given the utmost attention including the beach. Regarding the check out time, we are normally flexible and I am glad the receptionist helped.We look forward to welcoming you back.Kind regards