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魯茨爾班諾酒店的評價

3.5 out of 5
魯茨爾班諾酒店
H/N, F814/2 Oxford Street, Accra, Greater Accra

評價

8.4

很好

10 分評分，優異；235 則評價中有 98 則" "
8 分評分，不錯；235 則評價中有 93 則" "
6 分評分，一般；235 則評價中有 28 則" "
4 分評分，欠佳；235 則評價中有 7 則" "
2 分評分，很差；235 則評價中有 9 則" "

8.6/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

8.4/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Cicely

讚好：整潔度、職員與服務、設施服務和住宿狀況
The smile of the check-in agent and the bellman
於 2024 年 5 月住了 1 晚

2/10 很差

Laurie

多人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
Found customer service very poor. I experienced (3) issues; asked to speak to a manager and received a weak "sorry" nothing done to erradicate their issues. The apology felt forced and ingenuine. 1. Debit Card left with staff accidentally and no one contacted me; it was upon my discovery that I found it was missing and had to reach out to hote. 2. Security allowed a local into the building. He joined me in the elevator; got off my floor and pushed for my contact information. I felt very unsafe. 3. Items removed from room at time of cleaning and never contacted me. I called hotel; went to retrieve items and staff could not retrieve. No one knew where it was. I waited until the next day; had to contact hotel AGAIN. I was then inconvenienced to return to said hotel after moving to a new place. I asked them to deliver after all my concerns and they refused. I reported all of this to the manager. Her facial expression never changed when explaining it all and she simply said "sorry". It was very unapologetic. I then asked to be contacted and the same manager simply sent me a text saying again "sorry". No accountability; no consequence, no refund, no offer for additional stay, wouldn't even deliver items that they were clearly trying to keep. Horrible experience. I moved to another hotel nearby - much better customer service and attention to detail.
於 2024 年 3 月住了 3 晚
Urbano Reception 於 2024年4月1日的回應
Dear Madam Laurie,Thank you for your honest review. kindly accept our apologies for the inconvenience you experienced during your stay with us. Customer service is our top priority and we are sorry that you were unhappy, however, management has taken note of all the issues you experienced and are working address it immediately. Thank You.Yours In Hospitality,

8/10 不錯

Kesaundra

讚好：整潔度和職員與服務
Great location. Friendly staff.
於 2024 年 1 月住了 2 晚
Front Desk Manager. 於 2024年3月11日的回應
Dear Kesaundra,Thanks for staying with us.We appreciate your positive feedback and we would continue to provide exceptional customer services to our guests.We look forward to welcoming you again soon.Thank You.Yours In Hospitality,May Senam,

8/10 不錯

Menelik

讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was super convenient even though the ladies of the evening were all over Oxford St. Stuff was super pleasant and acomodating, facility was super clean, loved my room... areas of imporovement for me was to vend espresso coffee as it is hard to find strong coffee in Accra. Last but not least, I rated the hotel one less start due to an evening where the power in my room kept going out where the stuff finally allowed me to spend the night in a different room which disturbed my sleep. I will strongly suggest for others to stay at Urbano and plan to stay there again should I visit Accra again.
於 2024 年 2 月住了 1 晚
May Senam 於 2024年3月4日的回應
Dear Mr. Menelik,We appreciate your positive review.We are delighted to know that you enjoyed your stay with us.We would continue to work hard to provide the best customer services to our guests. We look forward to welcoming you again to our Hotel.Thank You.Best Regards,

10/10 優異

Festus

讚好：整潔度、職員與服務、設施服務和住宿狀況
awesome
於 2024 年 2 月住了 1 晚
May Senam 於 2024年2月29日的回應
Dear Mr. Festus,We appreciate your positive response.We are delighted to know that you enjoyed your stay with us.We would continue to work hard to provide the best customer services to our guests. We look forward to welcoming you again to our Hotel.Thank You.Best Regards,

2/10 很差

Matthew

多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
DO NOT BOOK OR STAY HERE! I was mis-sold a Duplex room which was meant to have 1 x Queen bed and 1 x Double Sofa bed, upon arrival the "welcome" was abrupt, rude and she could not have been less enthusiastic. The room has been changed compared to their photos online and as you can see from my photos the sofa bed is no longer there, it is literally just a sofa, which you can't sleep on. I was told to simply move the sofa cushions and sleep on the floor!! They didn't even hide the fact that the "sofa bed" wasn't a bed, because upon entering the room it didn't even have any bedding. Whilst I was offered a twin room, this room is not the same as a duplex and I would not have been granted any refund for the difference...so that'd be a no thanks. I literally checked out because there was other issues including: - Bathroom window was broken and could not be closed meaning the temperature was 35 degrees - Bedroom windows were not soundproofed and being on Oxford Street you can hear EVERYTHING so good luck if you'd like to sleep - The hotel is directly underneath the flight path of the nearby airport which was very loud due to the issue with no soundproofing The most shocking thing is that nobody, not one review so far seems to mention that this place is in the middle of a red-light district. When you leave the hotel door you'll approached by MANY prostitutes, hawkers and beggars who will follow you and demand money without taking no for an answer.
Front Desk Manager. 於 2024年2月27日的回應
Dear Mr. Matthew,Thank you for your honest review.Customer satisfaction is our top priority and we are sincerely sorry that was not demonstrated to you.Management has taken note of all the issues you encountered during your stay with us and are working hard to fix them immediately.Thank You.Yours In Hospitality,May Senam,

10/10 優異

Keisha

讚好：整潔度、職員與服務、設施服務和住宿狀況
They were very convenient & helpful. The food was delicious at their restaurants. My room had a beautiful flower on the wall almost like it could be hand painted. The only drawback is there is no elevator to go up. They do help you up & downstairs with your bags.
於 2024 年 2 月住了 7 晚
Front Desk Manager. 於 2024年2月27日的回應
Dear Madam Keisha Williams,Thank you for choosing to stay with us.We appreciate your positive feedback and we would continue to work hard to provide exceptional Customer Services to our guests.We look forward to welcoming you again soon.Thank You.Yours In Hospitality,May Senam,

8/10 不錯

Elvina

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The property was in a great location. There are dining options, lounges, ShopRite and many vendors in the area. The hotel is fairly small but the staff is very attentive. I had an issue because the duplex I booked advertised a sleep sofa but there was actually a small loveseat that a Did not convert to a bed. They offered to put a mattress on the floor which was totally unacceptable. We were then moved to a small room with two twin beds. I chose this hotel and the room I booked because of the space it offered so I was very disappointed. Thankfully, I only booked for one night. The advertised breakfast was not very appetizing but I am very selective so I don’t fault the hotel. I would likely chose a different hotel if I returned. The I ❤️Accra sign right outside the door was an added plus. It is a great photo backdrop.
於 2024 年 2 月住了 1 晚
Reservations Desk. 於 2024年2月21日的回應
Dear Madam Elvina Woodard,Thank you for your honest review.kindly accept our apology for the inconvenience.We are sorry that you were unhappy, however, management has taken note of the issue you experienced and are working hard to fix it immediately. Thank You.Yours In Hospitality,May Senam,

10/10 優異

Elvis

讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyable
於 2024 年 2 月住了 1 晚
May Senam 於 2024年2月5日的回應
Dear Elvis,We apprecaite your positive response.We are delighted to know that you enjoyed your stay with us.We would continue to work hard to provide the best customer services to our guests. We look forward to welcoming you again to our Hotel.Thank You.Best Regards,

10/10 優異

Priyanka

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing
Always been amazing to stay at Urbano Accra. All front office staff is extraordinary polite and helpful.
於 2024 年 2 月住了 2 晚
May Senam. 於 2024年2月5日的回應
Dear Priyanka,Thank you for the positive review.We are delighted to know that you enjoyed your stay with us.We will continue to work hard to provide exceptional Customer services to our guests.We hope to see you again soon.Thank You.Best Regards,

8/10 不錯

Megan

讚好：整潔度和職員與服務
For short term stay, All amentites are easy to access. Transprotation to and from the area is easy. Great place to interact with the local people.
於 2024 年 1 月住了 3 晚
Urbano Reception 於 2024年2月2日的回應
Dear Guest,We appreciate your positive review.We would continue to work hard to provide exceptional services to our guests.Thank You.

8/10 不錯

Samuel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good place
於 2024 年 1 月住了 4 晚
Urbano Reception 於 2024年1月22日的回應
Dear Guest,We appreciate your positive feedback.We would continue to work hard to provide exceptional services to our guests.Thank You.

10/10 優異

Justin

讚好：整潔度、職員與服務、設施服務和住宿狀況
Love the staff!
於 2024 年 1 月住了 6 晚
Urbano Reception 於 2024年1月15日的回應
Dear Guest,Thank you for staying with us and we appreciate your positive feedback.We would continue top work hard to provide exceptional services to our guests.We hope to see you again soon.Regards,

8/10 不錯

Abdou

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Urbano Reception 於 2024年1月15日的回應
Dear Guest,Thank you for choosing to stay with us.We appreciate your feedback and we would continue to work hard to provide exceptional services to our guests.Thank You.

10/10 優異

Lisa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
My Stay in Ghana
Everyone at Urbano provided exceptional customer service. I received a warm welcome upon my arrival. Offered a glass of a traditional Ghana drink which was very tasty. My room was lovely. The shower water flow was excellent. I loved the room decor! On my return to Ghan I will definitely be staying at Urbano!
Me in front of Urbano
Front Desk Staff
於 2024 年 1 月住了 3 晚
Urbano Reception 於 2024年1月15日的回應
Dear Madam Lisa,We are glad to have you stay with us and we appreciate your positive feedback.We are working hard to continuously provide exceptional services to our guests.Thank You and we hope to see you again soon.

8/10 不錯

Alaicha

讚好：整潔度、職員與服務、設施服務和住宿狀況
Generally, my experience at Urbano was great other than issues with my room not being ready on my first night meaning I needed to be place in an upgraded room and move the next day. Had the upgraded room been well maintained, with a working a/c this would’ve been great, but there were definitely visible signs of age and wear reducing the cleanliness feel. However, one I was given my actual room the space and maintenance was great, breakfast had good options, staff were friendly. Two issues here was the lack of standard drink options e.g., malt and coke at the bar and that without the a/c you could smell the rodent that had did in the ceiling.
於 2024 年 1 月住了 3 晚
Urbano Reception 於 2024年1月15日的回應
Dear Guest,We appreciate your feedback and we sincerely apologize for the issues you encountered during your stay with us.However, management has taken note of the issues and are working hard to fix it immediately.Thank You.

6/10 一般

Benjamin

於 2024 年 1 月住了 1 晚
Urbano Reception 於 2024年1月15日的回應
Dear Guest,Thank you for choosing to stay with us and we appreciate your feedback.Thank You.

10/10 優異

Ayedee

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was really nice and helped me with suggestions for different things that I needed. The airport pickup was very convenient and I found the driver pretty quickly once I got to the airport.
於 2023 年 12 月住了 4 晚
Urbano Reception 於 2024年1月4日的回應
Dear Ayedee,Thank you for your positive feedback. We would continue to work harder to provide exceptional customer service to our guests.We hope to see you again.

10/10 優異

Gifty

於 2023 年 12 月住了 2 晚
Urbano Reception 於 2024年1月4日的回應
Dear Madam Gifty,Thank You for your positive feedback.We would continue to provide exceptional services to our guests.We hope to see you again.

8/10 不錯

Linda

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Das Zimmer ist sehr sauber und auch gut eingerichtet. Das Personal ist sehr hilfreich. Leider ist im Zimmer (Studioappartment mit Miniküche) kein Wasserkocher vorhanden. Vorteilhaft wäre es auch gewesen wenigstens Portionsbeutel mit Kaffee und Tee vorhanden gewesen wären. Insgesamt eine der Besten Übernachtungsmöglichkeiten in der Oxford Street in Accra.
於 2023 年 12 月住了 3 晚
May Senam 於 2023年12月27日的回應
Dear Linda,Thank You for staying with us.Management has taken note of all the complaints and we are working on it.Wishing you a prosperous New Year and we hope to see you again in our Hotel.Regards,May Senam,Front Desk Manager.

6/10 一般

katrice

讚好：職員與服務
於 2023 年 12 月住了 1 晚
Urbano Reception 於 2024年1月4日的回應
Dear Guest,We appreciate your feedback.

8/10 不錯

Shalonda

商務旅客
讚好：職員與服務、住宿狀況和客房舒適度
The hotel doesn't have wash cloths
於 2023 年 11 月住了 7 晚
Urbano Reception 於 2024年1月4日的回應
Dear Guest,We appreciate your feedback.We would continue to provide exceptional services to our guests.Thank You.

6/10 一般

Jimmy

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Zouden om 14:00 kunnen inchecken, dit werd 19:30. We kregen een hele kleine kamer toegewezen om te wachten. We zouden ter compensatie een etentje krijgen in het restaurant. Daarna werd het alleen eten zonder drinken dat moesten we zelf betalen. Verder is de ligging ideaal van het hotel. Alles was verder schoon en personeel vriendelijk.
於 2023 年 11 月住了 4 晚
Urbano Reception 於 2024年1月4日的回應
Dear Guest,We are sincerely sorry for the your late Check-In.However, Management has taken note of this and all the necessary measures have been put in place so it does not happen again.Wishing you a prosperous New Year.

8/10 不錯

Papa Ousmane

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nothing special
於 2023 年 11 月住了 2 晚
Urbano Reception 於 2024年1月4日的回應
Dear Guest,Thank You for the feedback.We would continue to provide exceptional services to our guests.We hope to see you again.

10/10 優異

Albert (Freetown)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Checkin was smooth. I was with my wife. We were given glass of juice as welcome treat. Hotel is closer to many restaurants. Staff wete very polite and helful. I had a one day stay but it was great. Would definitely stay there again
於 2023 年 11 月住了 1 晚
Urbano Reception 於 2024年1月4日的回應
Dear Guest,Thank You for your positive feedback.We would continue to provide exceptional services to our guests.We hope to see you again.

8/10 不錯

Andrej

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pretty nice hotel with good location
於 2023 年 11 月住了 1 晚
Urbano Reception 於 2024年1月4日的回應
Dear Guest,Thank You for your positive feedback.We would continue to provide exceptional services to our guests.We hope to see you again.

10/10 優異

Talisha

於 2023 年 11 月住了 3 晚
May Senam 於 2023年12月27日的回應
Dear Talisha,Thank You for your positive feedback.We wish you a prosperous New Year.

8/10 不錯

Portia

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very busy, there was security at the hotel, but I did it feel safe to walk around alone.
於 2023 年 10 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
A decent, but not outstanding option in Accra
Overall this is a decent place. The staff is friendly, the gym is solid, and the rooms are alright. Breakfast could be better…there’s very little fruit. Also, the beds are rather hard, and towels are hard to come by.
於 2023 年 10 月住了 4 晚

10/10 優異

lois

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
Urbano Reception 於 2024年1月15日的回應
Dear valued client, thank you for your good ratings. Rest assured our commitment to excellence remains unwavering and we look forward to exceeding your expectations once again on your next visit. your satisfaction is our top priority.Warm regards

8/10 不錯

Kelvin

於 2023 年 9 月住了 4 晚
Management Team 於 2023年10月2日的回應
Dear valued client, thank you for your good ratings. Rest assured our commitment to excellence remains unwavering and we look forward to exceeding your expectations once again on your next visit. your satisfaction is our top priority.warm regards

10/10 優異

Jaka

I enjoyed my stay Good facility ,good gym ,good staff,good food
於 2023 年 8 月住了 4 晚
Management Team 於 2023年8月23日的回應
Greetings! thank you so much for your excellent rating and we are glad you enjoyed your stay. we promise an exceptional experience on your next visit.we cherish you. Thanks for choosing us.Best Regards!

6/10 一般

Daphne

商務旅客
不滿：設施服務
It is very basic. The price is a bit too high for it.
於 2023 年 7 月住了 2 晚
Management Team 於 2023年8月18日的回應
Greetings from Urbano Hotel AccraThank you for your good ratings. we do run promotions to ease on the rates for our cherish clients. Hope you benefit from our promo deals on your next visitThanks for choosing usBest regards

6/10 一般

Evado

不滿：職員與服務和客房舒適度
Average hotel
I stayed in this hotel for few days. Customer service needs improved. Got better service from the male staff than the female staff. Wifi and TV in my room did not work through out my stay even though I reported about the wifi. I had so much expectation knowing that the hotel Is located in a vibrant place like Osu but got disappointed.
於 2023 年 7 月住了 2 晚
Management Team 於 2023年7月28日的回應
Greetings from Urbano Hotel;Thank you for sharing your experience andwe would like to apologize for the inconveniences.we have reviewed our services and we guarantee the best hospitality services henceforth.Thank You. Best Regards!

6/10 一般

Kimberley (Atlanta)

讚好：職員與服務
於 2023 年 7 月住了 1 晚
Management Team 於 2023年8月14日的回應
Greetings from Urbano Hotel !Thank you so much for your ratings.we cherish you and we will always do well to provide you with the best servicesThanks for choosing us.Best regards.

10/10 優異

Thomas

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 1 晚
Management Team 於 2023年8月14日的回應
Greetings form Urbano hotel!Thank so much for your excellent rantings.we cherish you and we will endeavor to provide you with the best services always. Thank you! Best Regards!

6/10 一般

Arin

於 2023 年 5 月住了 2 晚

10/10 優異

Andre

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
a great place to stay
於 2023 年 4 月住了 8 晚

10/10 優異

Teari

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing!
the only thing more amazing than the hotel is the amazing staff!
於 2023 年 4 月住了 8 晚
May Senam 於 2024年1月15日的回應
Dear Valued Guest,Thank you very much for your positive review and would be more than happy to welcome you again soon. Kind Regards Urbano Hotel

4/10 欠佳

Santrice

讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
The location is good. I didn’t like that I didn’t have towels, wash cloths, and enough tissue during my stay.
於 2023 年 4 月住了 2 晚

10/10 優異

Anne Mette Lykke

於 2023 年 1 月住了 1 晚
Joyce Buckman Awuah 於 2023年2月22日的回應
Dear Valued Guest,Thank you very much for your positive review and would be more than happy to welcome you again soon. Kind Regards Urbano Hotel Joyce Buckman Awuah

4/10 欠佳

Yuze

於 2023 年 1 月住了 1 晚

8/10 不錯

HANISH

商務旅客
讚好：職員與服務
Urbano Accra - Good location but Small Rooms
Room light was pathetic, quite dark and dismal. Electrical sockets were not working properly the first day but the staff took care of it the next day. Room is quite small and claustrophobic. Service / Staff is reasonable and make up for the negatives in a way. Also, the location is fantastic.
於 2023 年 1 月住了 2 晚

10/10 優異

angie

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
perfect location, great staff and good clean rooms.
Joyce Buckman Awuah 於 2023年2月22日的回應
Dear Madam Angie,Thank you very much for your positive review and would be more than happy to welcome you again soon. Kind Regards Urbano Hotel Joyce Buckman Awuah

6/10 一般

Ernest

讚好：整潔度和職員與服務
不滿：住宿狀況
My shower got broken on the first day and they never fixed it the whole week I spent there

10/10 優異

Ashley (Sacramento)

讚好：整潔度、職員與服務和住宿狀況
The hotel is located near many restaurants and nightlife. The staff was very helpful and attentive. Upon arrival after a long flight the staff allowed me to check in early to get some rest before I started my day. For me as a solo traveler they made me feel very welcomed.

10/10 優異

Tudor

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 12 月住了 1 晚

8/10 不錯

ERIC

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were friendly, polite and attentive.
於 2022 年 11 月住了 9 晚

10/10 優異

Sandrine

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent Staff!

10/10 優異

真實旅客

於 2022 年 11 月住了 3 晚