Ace Bowling Jang

They charge for extra pillows and/or blankets for each night! Not each stay, but each night! That’s ridiculous, it’s not renting a bed, it’s for each extra pillow and/or blanket! Only one pillow per person given and we wanted to exchange the queen blanket for 2 single ones, they still had to charge for an extra blanket per night! $4000 won per night, NOT per stay. Plus all of a sudden, both front desk ladies don’t speak English at all, we needed to use Google translate as they text their supervisor but when other foreigners came to the desk, they can speak English again…wow! Bad customer service. Look into other hotels if you can, this one is not close to the subway and very noisy, dark, not clean. No airport bus or transfer available. Only uber or subway (too far to drag luggage).

Room was clean, staff was kind, but sometimes they were not easily found. It seems the hotel runs with minimal staff members.

Room wasn’t that clean and there was damage to the walls, most likely from luggage. However, the room was larger than normal which was the only positive. Staff were not always available at front desk. Location ok. No breakfast available even though website says there is.