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貝爾維尤酒店及 SPA的評價

4 out of 5
貝爾維尤酒店及 SPA
Diaspora Avenue, Yeka Hills, Addis Ababa

評價

8.0

很好

10 分評分，優異；62 則評價中有 28 則" "
8 分評分，不錯；62 則評價中有 18 則" "
6 分評分，一般；62 則評價中有 8 則" "
4 分評分，欠佳；62 則評價中有 4 則" "
2 分評分，很差；62 則評價中有 4 則" "

9.0/10 

整潔度

8.6/10 

職員與服務

8.4/10 

設施服務

8.4/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Ching hsiang

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 10 月住了 1 晚
FOM 於 2021年10月5日的回應
Dear Mr ching , Thank you so much for your rating we really appreciate it and hope to be at your service again soon. With best regards, Merhawit G/eyesus Front Office Manager

10/10 優異

Georgis

讚好：整潔度和職員與服務
於 2024 年 2 月住了 1 晚

4/10 欠佳

Klaus-Dieter

不滿：整潔度、職員與服務、設施服務和住宿狀況
Wer nach Äthiopien reist, sollte unbedingt wenigstens Englisch sprechen. WLAN im Hotel nur in unmittelbarer Nähe der Rezeption möglich, außerhalb eigentlich gar nicht. Es gibt in Addis Ababa und Umgebung aber schöne Orte, allerdings nur empfehlenswert mit Guide, da man überall kontrolliert wird und oft "Passiergeld" zahlen muss
於 2023 年 11 月住了 3 晚

8/10 不錯

A (London)

讚好：整潔度、職員與服務、設施服務和住宿狀況
The Hotel is on a Hill, and you`ll need to be fit to get up to it from the main Road, as there are no Public Buses that gets to it. You`re better off taking a local Taxi/Uber.
於 2023 年 8 月住了 6 晚

10/10 優異

Aida

讚好：整潔度、職員與服務、設施服務和住宿狀況
Super😀
於 2023 年 8 月住了 4 晚

6/10 一般

stephen

商務旅客
Noise from the club on 9th floor. It was impossible to sleep until 2:00AM
於 2023 年 2 月住了 5 晚

10/10 優異

Marshall

於 2022 年 10 月住了 1 晚

10/10 優異

Matthew

於 2022 年 8 月住了 4 晚

10/10 優異

Abraham

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 7 月住了 15 晚

6/10 一般

Michael (Silver Spring)

讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Most of the things in the spa were not working. We booked it to enjoy the spa. The pool was cold.
於 2022 年 6 月住了 1 晚
tseday bogale marketing manager 於 2022年6月10日的回應
Dear Michael, Greetings from Bellevue hotel and spa Thank you for your feedback we would like to apologize for the problem you faced at our SPA and we promise to improve our service for your next visit.

6/10 一般

Fikirtemariam desta

於 2022 年 5 月住了 1 晚

10/10 優異

Milla

家人同遊, 商務旅客
讚好：職員與服務、設施服務和住宿狀況
Very safe and clean all employees nice and friendly specially front desk & serves they really doing excellent job they make you very comfortable to stay i am very happy to stay for 3 weeks & i can't wait again to stay this hotel next month 🙌
於 2022 年 5 月住了 1 晚
Meri 於 2022年6月15日的回應
Dear Milla, Thank you so much for your positive reviews on our hotel; We truly appreciate it. We acknowledge our team members for their best performance delivered to our guests. We hope to be at your service again in the near future. Meanwhile, we wish you all the best. With best regards, Merhawit G/eyesus Front Office Manager

4/10 欠佳

Cheryl

商務旅客
讚好：整潔度和客房舒適度
不滿：職員與服務
Disappointing on 3rd Stay
This was our 3rd time staying here and sadly the service has gone down. Room was very comfortable except for a sharp metal piece coming out of the floor. The second bed we requested didn't arrive until 11pm. There was a wedding occurring on our arrival that produced very loud music until way into the night. Breakfast was cold and looked like leftovers from the wedding (wilted fruits, etc.) When we started to play a card came in the lobby while waiting for the airport shuttle, we were informed that games were NOT allowed!!! The bar had no white wine the entire weekend. The overall quality and service has declined while the price on hotel.com remained consistent. We did have massages in the spa and Merrit was terrific! Sadly, will not be staying here next trip.
於 2022 年 5 月住了 2 晚
FOM 於 2022年5月18日的回應
Dear Guest First and foremost,thank you for taking the time to share your feedback with us on Expedia. We would like to express our apologies that you had a negative experience in our hotel. Kindly be advised that our team is working on the case and will follow up accordingly. We hope your next stay at Bellevue Hotel and Spa will be a pleasant journey and looking forward to give us a second chance to welcoming you back again. With hospitality Regards Merhawit G/eyesus Front Office Manager

8/10 不錯

Mesker

於 2021 年 7 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
LuV m stay
於 2021 年 6 月住了 2 晚
tseday bogale marketing manager 於 2021年6月8日的回應
Greeting from Bellevue hotel and spa Thank you for staying with us and feedback

8/10 不錯

Simret

讚好：整潔度、職員與服務和住宿狀況
The room as clean and in Great condition. Wifi was slow. The bed was not comfortable at all!
於 2021 年 4 月住了 4 晚
tseday bogale marketing manager 於 2021年6月8日的回應
Greeting from Bellevue hotel and spa We thank you for staying with us and your feedback

8/10 不錯

真實旅客

於 2021 年 5 月住了 1 晚
tseday bogale marketing manager 於 2021年6月11日的回應
Thank you for your feedback !!

8/10 不錯

真實旅客

於 2021 年 5 月住了 4 晚
tseday bogale marketing manager 於 2021年6月11日的回應
Thank you for sharing your feedback

2/10 很差

真實旅客

於 2021 年 3 月住了 14 晚

10/10 優異

真實旅客

於 2021 年 2 月住了 1 晚

6/10 一般

daniel

商務旅客
讚好：職員與服務
於 2020 年 12 月住了 11 晚

10/10 優異

Austin

於 2020 年 11 月住了 13 晚
Bellevue Hotel&spa 於 2020年12月22日的回應
Thank you for staying with us! we appreciate your comment we hop we will see you on your next trip Best regards Bellveue hotel & spa

8/10 不錯

Emmanuel (New York)

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Great view, good location. The uphill sucks if you are walking unless you like it of course. No pool, though the amenities list includes it.
於 2020 年 11 月住了 2 晚
Bellevue Hotel&spa 於 2020年12月16日的回應
Greeting from Bellevue hotel &spa we appreciate your comment we hop you u come again. The great view and location is happened because of the uphill. for your comfort we can provide you a shuttle service for your next visit. Thank you for staying with us.

2/10 很差

真實旅客

於 2020 年 5 月住了 2 晚

10/10 優異

Frank

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚

8/10 不錯

Frank

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
Zewdu 於 2019年12月25日的回應
Hello Frank. Thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assure you that we’ve taken a note of your mentioned points, and the concerned department has been notified about the same. Could you please provide us with more information about the airport and staff that you weren't sissified with so we make sure to take care of the problem. Thank you again.

10/10 優異

Maher (Kuwait )

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Very clean Food is excellent Service very good May be a bit far from the city center but it is near the airport
於 2019 年 10 月住了 3 晚
Naser S 於 2019年10月14日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

2/10 很差

真實旅客

家人同遊
讚好：整潔度
不滿：職員與服務和客房舒適度
Worst hotel stay ever
Worst hotel experience of my life. We stayed for three nights with Friday night as our last night. The club upstairs played loud music until 4 am. It was so loud it kept myself, my husband, and our two children awake - completely impossible to sleep even with noise canceling headphones. I called the front desk and they told me there was nothing they could do but the music would stop at 2 am. Needless to say it didn’t despite multiple calls. Music finally ended at 4 am and then the cleaning crew came in and started playing loud music. The hotel should let people know on nights when there is going to be very loud music late at night so they can stay elsewhere. Otherwise, the rooms were clean. Beds were rock hard. Door was mediocre. Surrounding neighborhood was a shanty town. Staff were poorly trained and sometimes came across as dishonest (but to be fair - maybe we just had multiple miscommunications).
於 2019 年 6 月住了 2 晚
Naser S 於 2019年9月5日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We would like to ask you a great apology for the inconvenience we have created on you. We have taken note of the issue you raised and we are working on sound proofing. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

8/10 不錯

F.P.A.C.

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Net hotel met potentieel.
Mooi hotel. Redelijk ontbijt. Goed eten, beperkte keus, beetje duur. Heel aardig personeel. Nette sauna, had weer geen tijd. Zeer betaalbare massage en pedicure.
於 2019 年 5 月住了 2 晚
Naser S 於 2019年8月9日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

8/10 不錯

VENKATESH

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
spa first
Their spa is one of the best in town. Amazing ambience. The breakfast spread is rather limited and so is the restaurant menu. The staff are courteous and extremely helpful. Overall a good place
於 2019 年 7 月住了 2 晚
Naser S 於 2019年8月2日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 7 月住了 1 晚
Naser S. 於 2019年7月24日的回應
Thank you very much for your review. Thank you again and we look forward to welcoming you back on your next visit to Addis Ababa.

4/10 欠佳

真實旅客

讚好：整潔度
不滿：設施服務和住宿狀況
The rooms are old , poor service, noisy outdoor the hotel, very poor restaurant at their hotel. I left the hotel before time although i paid for the whole period, the hotel on top of a hill , you can't move without a taxi, and all taxi drivers manipulate the tourists.
於 2019 年 5 月住了 5 晚
Naser S 於 2019年6月17日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We have taken note of the issue you raised and we can assure will make it up to you on your next visit to Addis. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

8/10 不錯

真實旅客

於 2019 年 5 月住了 1 晚
Naser S 於 2019年6月17日的回應
Thank you review us on Expedia.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 4 月住了 1 晚
Naser S. 於 2019年5月6日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

4/10 欠佳

Howard (South Carolina)

商務旅客
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Breakfast is very poor. Bathroom in room smells bad. Air conditioning did nit work. Night disco in hotel ver annoyingl staff helpful.
於 2019 年 4 月住了 3 晚
Naser S 於 2019年4月29日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia We have taken note of the issue you raised and we can assure will make it up to you on your next visit to Addis. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

6/10 一般

真實旅客

於 2019 年 3 月住了 1 晚
Naser S 於 2019年4月17日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service nice stuff very courteous fair price considering the service
於 2019 年 3 月住了 1 晚
Naser S 於 2019年3月15日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. We are also glad our staffs were to your satisfaction. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The hotel is beautiful and the staff very friendly and helpful
於 2019 年 3 月住了 4 晚
Naser S 於 2019年3月15日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. We are also glad our staffs were to your satisfaction. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

8/10 不錯

Samuel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 1 晚
Naser S. 於 2019年3月5日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

10/10 優異

B.S (Hattiesburg ms)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was perfect about this hotel from the time someone pick you up until the time you depart .... This should be a 5 star hotel .... customer services is excellent ... the food is fantastic...
於 2019 年 2 月住了 4 晚
Naser S 於 2019年2月18日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
A great place with amazing views of the city complete with spa and extremely friendly staff.
於 2019 年 1 月住了 6 晚
Naser S. 於 2019年2月4日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. It was a pleasure serving you and we are delighted you enjoyed your stay and are happy our view & staffs were to your satisfaction. Thank you again and we look forward to welcoming you back on your next visit to Addis Ababa. Hospitality regards, Bellevue Hotel & Spa Management Team

2/10 很差

Anna

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
The hotel is quite nice, but the manager and staff was unfortunately not really helpful in regard to handing over a proper bill.
於 2019 年 1 月住了 3 晚
Naser S. 於 2019年2月4日的回應
Dear Anna, Thank you for taking the time to review us on Expedia. We have taken note of the issue you raised and we can assure will make it up to you on your next visit to Addis. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice size hotel, clean and friendly!
Great new hotel, very clean and with an exceptionally friendly staff: whenever I had a request, I was helped out in the most accomodating way possible, and not treated as just another "number". The bathroom has a nice rain-shower which helps to relax after a long work-day. Also, the hotel's spa and roof-top bar is a real plus, especially when staying a bit longer (I was there for ca. 2 weeks) and the location is conveniently set against Yeka Hills, which is a nice neighbourhood for walks. I will definitely book again next time I'll return to Addis!
於 2019 年 1 月住了 9 晚
Naser S. 於 2019年1月31日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. It was a pleasure serving you. We are delighted you have enjoyed by your stay with us. Thank you again and we look forward to welcoming you back on your next visit to Addis Ababa. Hospitality regards, Bellevue Hotel & Spa Management Team

8/10 不錯

真實旅客

伴侶同遊
Generally I was happy with the Hotel, service, staff and the room. The Nightgowns looked old, not soft and small
於 2019 年 1 月住了 1 晚
Naser S 於 2019年1月24日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel and Spa Management Team

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best in Addis
Nearby airport Beautiful interior Every need u require will be satisfed.
於 2018 年 12 月住了 1 晚
Naser S. 於 2018年12月17日的回應
Dear Valued Guest, Thank you very much for review us on Expedia. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

10/10 優異

Gun Woo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 2 晚
Naser S. 於 2018年12月17日的回應
Dear Valued Guest, Thank you very much for review us on Expedia. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

6/10 一般

真實旅客

讚好：整潔度、設施服務和住宿狀況
於 2018 年 12 月住了 1 晚
Naser S. 於 2018年12月8日的回應
Dear Valued Guest, Thank you very much for review us on Expedia. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

8/10 不錯

Zigah (Surrey BC)

商務旅客
讚好：職員與服務和設施服務
The staff very receptive and friendly and the Food is good
於 2018 年 11 月住了 5 晚
Naser Salih 於 2018年11月23日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are happy our staffs & food were to your satisfaction . Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality regards, Bellevue Hotel & Spa Management Team

10/10 優異

Luca

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Buon prezzo, pulito, da consigliare
Siamo stati qui per due settimane, pulito, sevizio molto buono, personale gentilissimi, consiglio sicuramente.
於 2018 年 11 月住了 4 晚
Naser S. 於 2018年11月12日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. We appreciate your recommendation. Thank you again and we look forward to welcoming you back on your next visit to Addis.

10/10 優異

Calum

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Well named - great views!
Great views and very nice hotel with friendly staff!
於 2018 年 10 月住了 1 晚
Naser Salih 於 2018年11月1日的回應
Dear Esteemed Guest, Thank you for taking the time to review us on Expedia. We are delighted you have enjoyed your stay at our hotel. Thank you again and we look forward to welcoming you back on your next visit to Addis. Hospitality Regards, Bellevue Hotel & Spa Management Team