外部細節

衛茂思胡椒酒店的評價

5 out of 5
衛茂思胡椒酒店
55 Waymouth Street, Adelaide, SA

評價

9.0

卓越

10 分評分,優異;1000 則評價中有 587 則" "
8 分評分,不錯;1000 則評價中有 308 則" "
6 分評分,一般;1000 則評價中有 68 則" "
4 分評分,欠佳;1000 則評價中有 25 則" "
2 分評分,很差;1000 則評價中有 12 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

8.8/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

KWOK HUNG

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 4 晚
Victor Faisca - General Manager 於 2019年10月8日的回應
Dear Kwok Hung, Thank you for your 5 star review. We look forward to welcoming you back soon. Kind regards Victor Faisca General Manager

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Decent
The place is same as the photos, the staff at the counter are very nice, the location is around 10 minutes walk to Central station and Rundle mall. Overall a decent stay.
於 2019 年 4 月住了 5 晚

10/10 優異

YU Shan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 3 晚

10/10 優異

Jie

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店地理位置好,离中央市场、汽车站、Rundle Mall等都在步行范围之内。
於 2019 年 4 月住了 3 晚

10/10 優異

Jie

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
酒店离bus station、唐人街、central market步行5-7分钟,离rundle mall稍远,15分钟。酒店房间空间大,卫生间有淋浴、浴缸。
於 2019 年 4 月住了 1 晚

10/10 優異

真實旅客

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
GOOD HOTEL IN ADELAIDE, I WILL STAY THIS HOTEL AGAIN. BIG ROOM AND CLEAN
於 2019 年 1 月住了 2 晚
Steph 於 2019年1月15日的回應
Dear Anonymous, Thank you for your feedback on your most recent stay with us here at Peppers Waymouth Hotel. I am pleased to read you found the hotel to your liking, we look forward to welcoming you back in future. Sincerely, Stephanie Staker Assistant Manager

8/10 不錯

Chun-yu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
在旅館用信用卡付住宿費會被加收手續費
地點適中,走路可到市中心的購物區。在旅館用信用卡付住宿費會被加收手續費,所以被多收了差不多1%的金額。
於 2019 年 1 月住了 2 晚

8/10 不錯

Hoi Biu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 2 晚

4/10 欠佳

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
I stay in Peppers every time I travel to Adelaide, and I must say the experience this time is really bad. Facilities in the room is not even up to standard ... 1) Bathroom door is not fitted properly and is hanging out of the rail 2) towel rack above the bath tub fell off when I try to hang a wet towel on it 3) one of the towels is not even clean on the first day I came in 4) I had a late check-out offer by Expedia that says +2 hrs check out time, so I asked the staff about the updated check-out time. The staff told me it's usually 10am so +2hrs is 12pm, I mentioned I am sure it is usually 11am (as it isn't the first time I stay in the Peppers), the staff was rude and insist it was 10am until I shown her my booking email from Expedia which is 11am clearly, so my 2hrs extended check-out time should be 1pm. The hotel is getting old without maintenance obviously, for the same price I would pay for other 5 stars in the city instead.
於 2018 年 10 月住了 3 晚
Victor 於 2018年11月22日的回應
Dear Traveller, Thank you for your feedback. I’m disappointed to read about your recent experience and have shared your comments with our management team, as feedback like yours certainly assists in improving the product and services we offer. I hope to have the opportunity to welcome you back again. Kind Regards Victor Faisca

8/10 不錯

Frankie (HK)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
十分好的酒店
酒店好新又光淨且位置十分方便。坐車及揸車也十分方便。👍👍👍👍👍👍👍👍👍👍👍👍
於 2018 年 10 月住了 6 晚

6/10 一般

Hontung (Hong Kong)

讚好:整潔度和職員與服務
Cleanliness
No compliment of distilled water provided to guests , quite difference to other hotel.
於 2018 年 10 月住了 3 晚
Victor 於 2018年11月12日的回應
Dear Hontung, Thank you for your feedback. I’m pleased you enjoyed some aspects of your recent stay. I hope to have the opportunity to welcoming you back. Kind Regards Victor Faisca General Manager

8/10 不錯

W.Y. (Hong Kong)

讚好:整潔度和職員與服務
不錯的酒店
近機場巴士站,地點方便,雖然附近食市不多,超市未見,但近China Town及Rundle St 䐟物街,浴室大,雙人床房的床比較細,房內電視有問題,職員都很快處理,整體是OK!
於 2018 年 8 月住了 2 晚

10/10 優異

DIANE

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Akash Khilari 於 2024年5月2日的回應
Dear Diane,Thank you for your 5 star review.We are glad to hear that you had a comfortable stay with us. We look forward to welcoming you back for another enjoyable experience.Sincerely,Akash Khilari

10/10 優異

aoife

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice clean room, good pool and sauna open until 11pm 24hr gym perfect for working traveler
於 2024 年 4 月住了 2 晚
Eden - Assistant Manager 於 2024年4月13日的回應
Dear Aoife, Thank you so much for the wonderful 5-star review. We are delighted to read you enjoyed your stay with us and were able to indulge in our spaciously appointed guest rooms, and hotel facilities. We look forward to welcome you back to Peppers Waymouth Hotel soon. Kind regards, Eden

10/10 優異

Dolan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay!
於 2024 年 4 月住了 2 晚
Eden - Assistant Manager 於 2024年4月14日的回應
Dear Dolan, Thank you so much for your lovely 5-star review. We are thrilled to read you enjoyed your stay with us and we hope to welcome you back to Peppers Waymouth Hotel in the near future. Kind regards, Eden

8/10 不錯

Fiona

多人同遊
讚好:整潔度、職員與服務和設施服務
Booked as group and some of the party had an ongoing issue with sewerage smells in their rooms. Nothing was sorted despite reporting the problem. Restaurant hours also not great during the weekend. Otherwise a nice stay and location was great.
於 2024 年 3 月住了 3 晚
Emma 於 2024年4月6日的回應
Dear Fiona,Thank you for taking the time to review your recent stay with us!We're glad to hear you enjoyed your stay for the most part however it is disheartening to hear that there were some areas that were not quite satisfactory. We sincerely apologise if this caused any discomfort during your stay and have reported this to our Housekeeping Manager and Food & Beverage Manager.We really appreciate the time you took to share your experience and hope to see you again in the near future.Kind regards,Emma Barry

10/10 優異

Charles

伴侶同遊
讚好:設施服務
Lovely stay. Welcoming staff, lovely facilities, clean. Perfect.
於 2024 年 3 月住了 1 晚
Emma 於 2024年4月2日的回應
Dear Charles,Thank you very much for taking the time to leave a lovely review!We're so glad to hear that you had a wonderful stay with us and were warmly welcomed by our friendly staff on arrival. It would be a pleasure to welcome you back to Peppers Waymouth next time you are staying in Adelaide!Kind regards,Emma Barry

10/10 優異

Rhonda

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice location a d close to everything but enough away from busy / noisy cbd center
於 2024 年 3 月住了 1 晚
Akash Khilari 於 2024年3月30日的回應
Dear Rhonda,Thank you for n your 5star review.We were delighted to hear that you had a comfortable stay with us. Thank you again for sharing your experience.Warm Regards,Akash Khilari

10/10 優異

Steven

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a first class hotel in every aspect.
於 2024 年 3 月住了 1 晚
Akash Khilari 於 2024年3月30日的回應
Dear Steven,Thank you for your fabulous review.We are glad that you had a comfortable stay with us.Looking forward to welcoming you back for another enjoyable stay. Warm regards,Akash Khilari

10/10 優異

Colin George

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Super friendly welcome,
於 2024 年 3 月住了 5 晚
Akash 於 2024年3月30日的回應
Dear Colin,Thank you for your fabulous review.We are glad to hear that you had a comfortable stay with us and enjoyed the hospitality at Peppers Waymouth team.We really appreciate your feedback and look forward to welcoming your back for another enjoyable stay.Warm Regards,Akash Khilari

10/10 優異

Maryanne

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great comfy bed, large nice dark room.
於 2024 年 3 月住了 2 晚
Akash Khilari 於 2024年3月30日的回應
Dear Maryanne,Thank you for taking the time to post your kind feedback.We are glad to hear that you had a comfortable stay with us.We look forward to welcoming you back for another enjoyable experience.Sincerely,Akash Khilari

10/10 優異

Rita

於 2024 年 3 月住了 2 晚
Akash Khilari 於 2024年3月30日的回應
Dear Rita,Thank you for your 5 star review.We are glad you enjoyed your stay with us.We look forward to welcome you back soon for another enjoyable stay.Best Regards,Akash Khilari

6/10 一般

Alastair

商務旅客
讚好:整潔度
Bog standard hotel on an inner urban street
於 2024 年 3 月住了 2 晚
Emma 於 2024年3月27日的回應
Dear Alastair,We appreciate your time in reviewing us however we are very disheartened to read this.We're sorry to hear you did not enjoy your stay and are always available to discuss any queries or concerns you have before, during and after your stay.If there is anything you wish to discuss, please do not hesitate to reach out to us at any time.Kind regards,Emma Barry

10/10 優異

Anna

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property, very friendly staff. Would stay again.
於 2024 年 2 月住了 1 晚

10/10 優異

Emily

讚好:整潔度、職員與服務和住宿狀況
Worlds worst bed
Bed was the most uncomfortable bed I had ever slept in. Not enough toiletries were given to us!! And the delux room I believed I booked was different to the one we had been given because we were on a corner room ONLY! However of most places in SA we will definitely be back to stay there due to great location, however we did find staff not overly helpful nor friendly, but the atmosphere is what sells this beautiful hotel!!!
於 2024 年 1 月住了 3 晚
Kylie Bartlett 於 2024年2月22日的回應
Dear Emily,Thank you for choosing Peppers Waymouth for your stay in Adelaide and for sharing your feedback.When choosing a Deluxe room there are two layout options available, should you have a preference for one this can generally be accommodated with a request in your booking or at check in. Our Guest Service team are also here for our guests night and day including for additional amenities and those special request items.Its great to read that our location is perfect for you and that we will welcome you back.Thank you again for your feedback.Kind regards,

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Akash Khilari 於 2024年2月10日的回應
Dear Guest,Thank you for taking the time to share your feedback.We are glad that you had a comfortable stay at Peppers Waymouth!We look forward to the opportunity to welcome you back for another enjoyable stay.Sincerely,Akash Khilari

10/10 優異

Daniel

於 2024 年 2 月住了 2 晚
Akash Khilari 於 2024年2月10日的回應
Dear Daniel,Thank you for taking the time to post your valuable feedback.We are glad to hear that you enjoyed your stay with us.We look forward to welcoming you back soon.Kind regards,Akash Khilari

8/10 不錯

Paul Andrew

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 5 晚
Akash Khilari 於 2024年2月10日的回應
Dear Paul,Thank you for your positive review.We hope you had a comfortable stay with us.Thank you again for sharing your experience, and we hope to welcome you back to Peppers Waymouth !Best Regards,Akash Khilari

10/10 優異

Shana

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good stay
I really enjoyed my stay. I think it’s very reasonably priced considering the amenities and modernness of the place.
於 2024 年 2 月住了 2 晚
Akash Khilari 於 2024年2月10日的回應
Dear Shana,Thank you for sharing your positive experience about Peppers Waymouth. We're delighted to hear that you enjoyed your stay with us and our amazing pool and spa facilities.Your feedback is truly appreciated, and we look forward to the opportunity to welcome you back for another enjoyable stay.Best regards,Akash Khilari

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic staff, acceptable hotel
The staff were fantastic. They let us store luggage before and after our reservations, advised us on public transport, and were always very friendly, opening doors and greeting us. The pool and gym were a little outdated but great facilities to have. The sauna was a lovely added bonus! The rooms were again a little dated but clean and comfortable.
於 2024 年 1 月住了 2 晚
Akash Khilari 於 2024年2月10日的回應
Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed your stay with us and our amazing team.We very much appreciate your comments regarding your stay at the Peppers Waymouth Adelaide. Thank you again for sharing your experience, we look forward to welcoming you back soon.Kind regards,Akash Khilari

10/10 優異

Rachelle

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff very friendly and helpful.
於 2024 年 1 月住了 3 晚
Akash Khilari 於 2024年2月2日的回應
Dear Rachel,Thank you for the great review. We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Akash Khilari

10/10 優異

Daniel

讚好:整潔度和住宿狀況
於 2024 年 1 月住了 2 晚
Akash Khilari 於 2024年2月2日的回應
Dear Daniel,Thank you for the great review. We are glad you enjoyed your stay with us.We look forward to welcoming you back soon.Kind regards,Akash Khilari

10/10 優異

robert

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our favourite hotel. Great staff very friendly always helpful and great location. Come and get some 5 star. You won’t regret it.
於 2024 年 1 月住了 1 晚
Akash 於 2024年1月30日的回應
Dear Robert, Thank you for taking the time to post your valuable feedback. We were delighted to host you again as our valued guest and we were glad that you enjoyed your stay with us and our amazing team. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Kind regards, Akash Khilari

6/10 一般

Sandra

於 2024 年 1 月住了 3 晚
Kylie Bartlett 於 2024年1月29日的回應
Dear Sandra,Thank you for choosing Peppers Waymouth for your recent stay in Adelaide.Thank you for taking the time to share your feedback with us, it looks like something may have gone wrong or you didn't enjoy an aspect of your stay, I would welcome further details from you so that we may improve our guest experience, please do reach out to waymouth.rec@peppers.com.au if you would like to share.Thank you again for your feedback, we hope to welcome you back on your next visit to Adelaide.Kind Regards,

10/10 優異

Rebecca

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 4 晚
Akash Khilari 於 2024年1月28日的回應
Dear Rebecca,Thank you for the great review. We are glad you enjoyed your stay with us.We look forward to welcoming you back soon.Kind regards,Akash Khilari

10/10 優異

Carey

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were friendly and efficient Free upgrade on arrival with complimentary drink at the in house bar Room spotlessly clean and well appointed Bed was perfect No road noise or from surrounding rooms Definitely worth paying the extra cost
於 2024 年 1 月住了 1 晚
Akash Khilari 於 2024年1月28日的回應
Dear Carey,Thank you for the great review of our hotel! We very much appreciate your comments regarding your stay at the Peppers Waymouth Adelaide. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope to welcome you back to our hotel very soon!Sincerely,Akash Khilari

10/10 優異

Steven

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Get a scale in the lobby or library to allow weighing luggage. LOVED the front staff; always helpful. Laundry service too expensive - we opted to Jim's for large 10kg load.
於 2024 年 1 月住了 4 晚
Eden Dadgar - Assistant Manager 於 2024年1月19日的回應
Dear Steven, Thank you so much for you 5-star review. Guest experience is truly at the very heart of all we do and as such, I am thrilled to read our teams hospitality was a highlight of your stay, so sincerely, thank you. We look forward to welcoming you back to Peppers Waymouth Hotel in the near future, for another extraordinary stay with us. Warm regards, Eden Dadgar

8/10 不錯

Julian

讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was lovely. I just don't understand why when you put a coffee machine in the room, you don't replenish the pods each day. That's the only issue - otherwise, perfectly ok...
於 2024 年 1 月住了 3 晚
Eden Dadgar - Assistant Manager 於 2024年1月19日的回應
Dear Julian, Thank you so much for taking the time to review your recent stay at Peppers Waymouth Hotel. Guest experience is at the very heart of all we do and as such, we are thrilled to read you had a lovely stay with us. I am sorry to hear that there has been a miss-communication surrounding our in room amenities. We offer complimentary coffee pods on arrival and any additional can be requested during your stay. Thank you once again for your feedback.We look forward to welcoming you back in the near future. Warm regards, Eden Dadgar

10/10 優異

Cain

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Eden Dadgar - Assistant Manager 於 2024年1月19日的回應
Dear Cain, Thank you kindly for you 10-star review. We are thrilled that you enjoyed your stay with us and look forward to hosting you again in the near future for another wonderful stay. Warm regards, Eden Dadgar

10/10 優異

Roldan

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Stayed three nights in this hotel for a Holiday. Quite central so accessible to shopping malls, museum, and the Adelaide Market. Loved Adelaide, loved my stay in this hotel. Would definitely book again for next time!
於 2024 年 1 月住了 3 晚
Eden Dadgar - Assistant Manager 於 2024年1月19日的回應
Dear Roldan, Thank you so much for your lovely words and 5-star review. Guest experience is truly at the very heart of all we do, as such, it is a joy to read you loved our beautiful hotel located in our vibrant city centre. We look forward to welcoming you back to Peppers Waymouth Hotel in the near future for another extraordinary stay with us. Warm regards, Eden Dadgar

8/10 不錯

Paul

於 2024 年 1 月住了 3 晚
Eden Dadgar 於 2024年1月12日的回應
Dea Paul, Thank you for taking the time to review your recent stay with us. I am thrilled to read that you enjoyed your stay with us and we look forward to welcoming you back to Peppers Waymouth Hotel soon. Warm regards, Eden Dadgar

10/10 優異

Darryl

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff were friendly and welcoming. A big shoutout to Brian for sharing his incredible knowledge and experience of the area.
於 2024 年 1 月住了 3 晚
Akash Khilari 於 2024年2月10日的回應
Dear Darryl,Thank you for taking the time to post your valuable feedback.We are glad to hear that you enjoyed your stay with us and our amazing team. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,Akash Khilari

10/10 優異

Ashley

於 2024 年 1 月住了 1 晚
Eden Dadgar - Assistant Manager 於 2024年1月19日的回應
Dear Ashley, Thank you so much for your 5-star review. We are delighted to read you enjoyed your stay with us and look forward to welcoming you back to Peppers Waymouth Hotel in the near future. Warm regards, Eden Dadgar

8/10 不錯

YOKO

家人同遊
讚好:整潔度、設施服務和住宿狀況
Except for the followings, excellent. ・Water leaks from the shower room into the washroom every time. ・The washroom is not cleaned.
於 2023 年 12 月住了 8 晚
Eden Dadgar - Assistant Manager 於 2024年1月19日的回應
Dear Yoko, Thank you for taking the time to review your recent stay at Peppers Waymouth Hotel. We are thrilled to read you had an excellent stay with us. Following your kinds words, I am sorry to hear that there was some maintenance issues in your bathroom. Please do note for future stays, our team of hospitality experts are at your disposal 24.7 and would be delighted to assist you with any questions or concerns. In saying that, I am pleased it didn't detract too much from your stay. We look forward to welcoming you back to Peppers Waymouth Hotel in the near future. Warm regards, Eden Dadgar

10/10 優異

Daniel

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Eden Dadgar - Assistant Manager 於 2024年1月19日的回應
Dear Daniel, Thank you so much for your 10-star review. We are delighted to read you enjoyed your stay with us and look forward to welcoming you back to Peppers Waymouth Hotel for another extraordinary stay in the near future. Warm regards, Eden Dadgar

8/10 不錯

Christopher

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Mozzies
Mozzies in the room. My wife was bitten in the night
於 2024 年 1 月住了 1 晚
Kylie Bartlett 於 2024年1月29日的回應
Dear Christopher,Thank you for taking the time to tell us about your experience at the Peppers Waymouth Adelaide. I am sorry that you came into contact with a mosquito during your visit; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Kylie Bartlett

8/10 不錯

Lui

於 2024 年 1 月住了 4 晚
Eden Dadgar - Assistant Manager 於 2024年1月19日的回應
Dear Lui, Thank you so much for taking the time to review your rcent stay at peppers Waymouth Hotel. We are delighted you enjoyed your stay with us and look forward to welcoming you back in the not-too-distant future. Warm regards, Eden Dadgar

8/10 不錯

Ashleigh

於 2023 年 12 月住了 1 晚
Akash Khilari 於 2024年2月10日的回應
Dear Ashleigh,Thank you for taking the time to share your feedback.We are glad that you had a comfortable stay with us. We hope to welcome you back to our hotel very soon!Best Regards,Akash Khilari

10/10 優異

Ali

於 2023 年 12 月住了 1 晚
Eden Dadgar - Assistant Manager 於 2024年1月19日的回應
Dear Ali, Thank you for taking the time to review your recent stay at Peppers Waymouth Hotel. We are thrilled to see your 5-star review and delighted you had a wonderful stay with us. We look forward to welcoming you back to Peppers Waymouth Hotel in the near future. Warm regards, Eden Dadgar

8/10 不錯

真實旅客

讚好:職員與服務、住宿狀況和客房舒適度
Generally a pretty comfortable stay
The room was excellent, generous size, great amenities and room service. Staff were friendly. Good location. Generally clean. However, there was a sewerage smell in the reception foyer for the duration of our stay. The reception told us we would br able to get $10 parking across the road for boxing day and we were charged $36 by parking and was misinformed. On the final night, our room was made but they did not take away dirty cocktail glasses or remove our dirty towels. Also I was automatically charged $3 gratuity fee which I did not agree to.
於 2023 年 12 月住了 3 晚
Kylie 於 2024年1月21日的回應
Dear Guest,Thank you for staying at Peppers Waymouth over the festive season, we really appreciate you sharing your feedback.I am sorry to read that you had an issue parking at Topham Mall UPark during your stay, we do our best to provide accurate information regarding services not provided by the hotel and have updated our information.I would be more that happy to review the invoice of your stay regarding the additional charge, without the details of the stay I can only presume that you had a meal or beverage in TUTTO over a public holiday, please do contact the hotel if we can investigate this for you.Thank you again for sharing your comments, we hope to see you again on your next visit to Adelaide.Kind regards,