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阿德萊德 RNR 服務式公寓的評價

4 out of 5
阿德萊德 RNR 服務式公寓
14 Sturt Street, Adelaide, SA

評價

8.2

很好

10 分評分，優異；210 則評價中有 90 則" "
8 分評分，不錯；210 則評價中有 79 則" "
6 分評分，一般；210 則評價中有 19 則" "
4 分評分，欠佳；210 則評價中有 11 則" "
2 分評分，很差；210 則評價中有 11 則" "

8.0/10 

整潔度

8.0/10 

職員與服務

7.8/10 

設施服務

7.6/10 

住宿狀況

7.6/10 

環保程度

評價

6/10 一般

Fau Ming Mandy

When i can get my deposit back????
於 2018 年 10 月住了 3 晚
RnR 於 2018年10月31日的回應
Dear Guest, thank you for your stay, from agreement bond is returned 8-12 business days, thank you

10/10 優異

Joseph

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was just what we needed for weekend away. Close to public transport and Dining options but far enough away that there was no noise overnight.
於 2022 年 8 月住了 2 晚

8/10 不錯

真實旅客

家人同遊, 多人同遊
讚好：職員與服務
Weekend in city
Overall place was good and convenient, needed a hairdryer and some upgrades to rooms in general
於 2021 年 11 月住了 1 晚

4/10 欠佳

Jane

家人同遊
不滿：職員與服務、設施服務和住宿狀況
This was a truly a very disappointing stay. Staff were not very helpful or polite. We stayed somewhere different to what was advertised, there was no people around when we left and had to ring the manager. He told us in a very rough (sounded hungover) to leave the key under the mat. It was very loud with a pub playing live music next door. There was no door on the shower. Internet didn’t work.
於 2021 年 11 月住了 2 晚

10/10 優異

Anei

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good place
於 2021 年 10 月住了 1 晚

4/10 欠佳

真實旅客

家人同遊
不滿：住宿狀況
Property is tired. There is no shower screen on main bathroom. Parking is a big issue with none at the unit and only street parking if available some distance away. Reception is located 1knm from site. Directions given at checkin were not adequate he night we stayed the property was very expensive.
於 2021 年 6 月住了 1 晚
rnr 於 2021年6月21日的回應
HI, thank you for booking & remorse to carparking & matters, we didnt see you requested carparking on booking received & the apartment had a New kitchen, we will review & update, please contact us for a vip package, regards RNR Apartments Adelaide

4/10 欠佳

真實旅客

多人同遊
讚好：設施服務和住宿狀況
不滿：職員與服務
Difficult check in and out. $200 bond that takes 6 days to be realised back to your account. The owner/ manager let themselves into the house before check out for unscheduled maintenance and housekeeping were in the property at 8am cleaning.
於 2020 年 6 月住了 1 晚
rnr 於 2020年6月19日的回應
Dear Guest, We have limited hrs due to Covid-19 & release of bond depends on your bank we have no control over it common in all hotels. knocked on your door & can say no not ready & did not mention anything about apartment etc ask to have anything removed, regards RNR

2/10 很差

真實旅客

親子同遊
不滿：設施服務和住宿狀況
I booked 2 units (One 3 beds room apartment and one 1 bed room apartment) for my family. It turned out they gave us the keys for 2 town houses and there was a 10 mins driving distance in between the 2 houses. It was very inconvenient. The Air-Con could not be adjusted on each floor of the house. Some of my family menber had to sleep in the living room couch as the top floor bed room was too hot.
於 2020 年 1 月住了 1 晚
rnr 於 2020年2月12日的回應
Dear Guest, need to read the paperwork when you booked as you booked 1 Apt for Sturt ST & another for Wakefield ST, our Maintenance checks all the air conditioners as was noted perfect prior arrival, we will investigate & likely was mis-understanding how to operate, we do have a Night Mgr for any assistance, please contact us for a VIP package, thank you

2/10 很差

Joanne (Ballarat)

家人同遊
讚好：設施服務
不滿：職員與服務
於 2020 年 1 月住了 1 晚
RNR 於 2020年2月3日的回應
Hi Joanne, Can you please provide us with further details from your review score. Kind regards Alexandra

2/10 很差

真實旅客

親子同遊
不滿：整潔度、設施服務和住宿狀況
Needs updating, dirty and broken couches Smoke marks in kitchen table and faulty chair legs. Need to maintain furniture. Beds broken too. Will not return given this
於 2019 年 12 月住了 5 晚
rnr 於 2020年1月21日的回應
Dear guest thank you for your stay, we will review & assure is not our standard, please accept 20% discount on our Brand New property with swimming pool, gym & cinema, regards RnR Serviced apartments Adelaide

6/10 一般

Bronwyn

商務旅客
Disorganised checkin/checkout/service
Disorganised check in and check out. Check in hrs are are very short and is a 10 min walk from the unit..... with all of your bags this is not particularly convenient. Apartments are in a good location but neighbours had a really loud party one night till 1 pm... could have called the after he number but that costs $25... website information was different to email instructions... very amateur outfit. Apartments are pretty run down..but have everything you need in them, you get what you pay you pay for.
於 2019 年 11 月住了 5 晚
rnr 於 2019年12月7日的回應
Dear Guest, thank you for your stay & remorse to the matters which certainly is not our standard, we will review & please note to call out the Night Mgr is no fee if there is loud neighbours, we do advertise check in is at a different location however we would of been happy to help you move your luggage, please contact us for a VIP package, thank you

10/10 優異

AC (Brisbane)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice big apartment close to transport (including the free City bus and the tram) and Victoria market. Only thing is property is starting to feel old.
於 2019 年 10 月住了 4 晚
rnr 於 2019年11月4日的回應
Dear Guest, thank you for your stay & would love to see you back soon, thank you

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Love the location with easy access to tram, shops markets and restaurants.
於 2019 年 10 月住了 3 晚
rnr 於 2019年10月20日的回應
Thank you for your stay & would love to see you back soon.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Location, cleanliness excellent. Unsure over check out as the information package listed the office open on Sunday from 0800, the note on the door said 0930, the answering machine said 0800 but no-one turned up until 1000. We did leave our keys in the after-hours box but there were a few people waiting outside the office who advised us that they had read that people were having trouble getting bonds back and as ours was $200 we wanted to make sure that the facility knew our keys were in the drop box. Otherwise a good stay.
於 2019 年 8 月住了 2 晚

6/10 一般

真實旅客

家人同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
宿泊施設は色々な意味で予想と違ってました。 <良かった点> 施設自体は3階建てのアパートメントで、2泊を家族4人で快適に過ごせました。 1階：2部屋+シャワー室。2階：ダイニング+キッチン+バルコニー(灰皿あり)。3階：2部屋+バスタブ付きシャワー+バルコニー。 <残念だった点> チェッイン前日(日本出発日)に下記のことをメールで知らされました。 (1)日曜はフロントスタッフ不在(キーセーフBOXの中にキーを入れておく) (2)該当アパートメントはフロントデスクのあるアパートメント建屋とは別の場所。(キーセーフBOXの上に地図を掲示しておく) (1)については大した問題ではないですが、(2)については大変困りました。 私の妻は歩行に少々支障があるため、トラムの駅に近いこのアパートメントに決めたのですが、割り当てられたアパートメントはキーを受け取った場所からかもトラムの駅からもかなり離れた場所でした。
於 2019 年 8 月住了 2 晚

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location, cleanliness and lay out of unit, the only possible suggestion I could make is having the queen bed in the room with the on suite.
於 2019 年 7 月住了 1 晚
rnr 於 2019年8月13日的回應
Dear guest, most do have this & can always do upon request, thank you

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very clean and convenient to free city trams. Parking in garage is very tight.
於 2019 年 7 月住了 1 晚
rnr 於 2019年8月4日的回應
thank you

4/10 欠佳

bridgett

不滿：職員與服務和住宿狀況
Would not return or recommend to others.
Reported frig was not working to three different people before the issue was rectified.Had to run hot water tap for five minutes without cold to have a shower. Left personal pillow behind. Left phone messages 3 and email to pick up. No response. Spoke to higher authority who said he would find out and return call That was 7 days ago.
於 2019 年 7 月住了 2 晚
rnr 於 2019年7月30日的回應
Dear Guest, thank you for your stay & remorse for this unusual matter, we assure this is not our standard & will review the procedures, please contact us for a VIP package.

4/10 欠佳

真實旅客

親子同遊, 商務旅客
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
It wasn't overly clean. The heating was on cold when we arrived and it was a particularly cold night.
於 2019 年 7 月住了 1 晚
rnr 於 2019年7月28日的回應
Dear Guest, thank you for your stay, we will investigate which is certainly not our standard, remorse to the heating matter, please contact us for a VIP package.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, quiet area, friendly staff, apartment has all your requirements
於 2019 年 7 月住了 1 晚
rnr 於 2019年7月11日的回應
Dear Guest, thank you for your stay, please advise if you would like anything else as will offer a great package, thank you

10/10 優異

真實旅客

親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked the balcony, and the lockup garage, nice not having to park in the street or find a drive-up parking complex
於 2019 年 6 月住了 1 晚
f 於 2019年6月18日的回應
thank you

8/10 不錯

Sharyn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Apartment and location was great.
於 2019 年 6 月住了 5 晚
rnr 於 2019年6月15日的回應
thank you

8/10 不錯

真實旅客

商務旅客
讚好：整潔度
Quiet, close to everything, cheap, spacious and 2 bedrooms is excellent for the price
於 2019 年 6 月住了 1 晚
rnr 於 2019年6月12日的回應
Dear Guest, thank you for your review, we hope to see you back very soon'

10/10 優異

真實旅客

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Position and size of roons Bedroom on ground level with shower room for older people
於 2019 年 4 月住了 1 晚
RnR 於 2019年4月30日的回應
Dear Guest, thank you for your stay & would love to see you back very soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 4 月住了 1 晚
rnr 於 2019年4月28日的回應
thank you

8/10 不錯

真實旅客

讚好：整潔度
不滿：職員與服務
A great location to the city centre. Plenty of room in the apartment for all my family members.
於 2019 年 3 月住了 3 晚
rnr 於 2019年4月30日的回應
Thank you for your stay, please contact us for a VIP package

8/10 不錯

真實旅客

讚好：整潔度
於 2019 年 3 月住了 1 晚
rnr 於 2019年4月30日的回應
Thank you for you stay, please contact us for a VIP package.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Like th location and easy access to tram and nearby markets and restaurants.
於 2019 年 2 月住了 2 晚
RnR 於 2019年2月19日的回應
Thank you for your stay & hope to see you soon.

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務和住宿狀況
I would not recommend staying at this accommodation. While the location is excellent, the cleanliness of the apartment was terrible. The kitchen cupboards and appliances hadn't been cleaned, there were marks on the bedside tables, all the light switches were dirty and the bed had dirty marks on it. The bedding was also disgusting. The doona is covered by two sheets that don't keep it off you. The doona was stained and dirty. We found broken glass in the courtyard outside which was very dangerous as we had a small child with us. The bin is left outside the front door. One morning I came downstairs and there was a man going through our bin. This left me feeling quite unsafe in the apartment. I complained about the condition of the apartment and asked for the bin to be moved. No action was taken on the cleanliness of the apartment, and the bin was only moved for one day. For the price we paid, the cleanliness and level of service needs to be greatly improved.
於 2018 年 12 月住了 8 晚
RnR 於 2019年1月29日的回應
Dear guest, thank you for your stay & your report is certainly not our standard, please contact us direct to obtain specific information, regards RNR Serviced Apartments Adelaide

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Comfortable, spacious apartments near the centre of the city, close to the tram and close to Gouger St restaurants, the Central Market & Chinatown, but no interesting outside view to speak of. Downstairs lounge area could have done with more light and the kitchen table surface appeared damaged by previous guests. Crockery and cutlery mismatched, but we're not too bothered by that. There was no "do not disturb' sign for the front door, so the cleaner let herself in while we were still there. Other than the cleaner and the very friendly receptionist at check-in, we had little contact with staff because of the public holiday weekend. One of the master bedroom bedside lamps' globe blew on the last day, so we left it unscrewed on the table so a cleaner would see it to having it changed. Overall a good experience and suited our purpose with a family of 4 including 2 teenagers, would be happy to stay again.
於 2018 年 12 月住了 3 晚
rnr 於 2019年1月19日的回應
Dear Guest, thank you for your stay, please contact us for a VIP package as would love to offer you a better experience, thank you

10/10 優異

Suzette

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Accommodation in a Nice location
The apartment is well equipped, and clean. It is also spacious and very convenient place to restaurants, market, CBD.
於 2018 年 12 月住了 4 晚
rnr 於 2019年1月11日的回應
Dear Guest, thank you for your stay, please contact us on any information, thank you

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great value quality serviced apartment in Adelaide
Great value quality serviced apartment. Tip: If you bring a car, make sure it’s on the small to medium side if you want to use the garage attached to your apartment. Not sure if all garages are the same size but our rental Mitsubishi ASX would only just fit. Otherwise perfect.
於 2018 年 11 月住了 2 晚
rnr 於 2018年12月6日的回應
Dear Guest, thank you for your stay, we can offer larger garages upon request, please advise if you have any other requirements.

10/10 優異

Jem (Canberra)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location with access to tram, buses, restaurants, market and all the good things that Adelaide has to offer. This place gets my repeat visits.
於 2018 年 10 月住了 2 晚
rnr 於 2018年10月30日的回應
Dear Guest, thank you for your review, we hope to see you soon.

2/10 很差

jeremy (adelaide sa)

讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
Felt like I was ripped off
Went downhill on arrival. Booked and paid online $210, on arrival they wanted a further $300 for deposit and no parking was available- (only a small car would of fitted anyway ) so paid the deposit which apparently is in the fine script.. not that I seen, and then told can take up to 21 days to refund it in my departure .. why? Because it’s my bank I was told .. but the bank clarified otherwise that they are waiting for the merchant Responce.. So I don’t like fine script or being lied to or the fact if you rate them five stars you can get rewards. .. beside this room presentation was ok two story. But very hollow so you can hear a toilet next door the curtains didn’t block out the alley lights in the bedroom and bed felt very lumpy and the worse mattress I have slept in the kitchen benches were very worn and it cost me around $46 in parking just down the road so all in all just under $600 and I’m still chasing the dam deposit.
於 2018 年 9 月住了 1 晚
RnR 於 2018年10月31日的回應
Dear guest, thank you for your stay & note the insurance bond is a requirement noted on all pre-reservations as we provide a $500,000+ Apt & depending on your bank will take up to 12 business days to be returned, we occupy 3 city blocks & could of allocated you a quiet room if requested as the toilet noise is a first i heard of, parking can also be requested for a small fee, remorse to the mattress which are subjective & our Night Manager could of provided a resolution. We would like to assess & validate as this feedback certainly not our standard & if the case we will rectify however expedia are unable to tell us who you are, please advise as would like to offer a VIP package.

10/10 優異

Ken (Pakenham VIC )

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place near to the city centre. 2 Bath rooms. Place to put your car. Just a good layout
於 2018 年 8 月住了 2 晚
f 於 2018年8月23日的回應
Dear Ken, thank you for your review, please contact us on any requirements

8/10 不錯

rob (south australia)

讚好：職員與服務、住宿狀況和客房舒適度
Great location
We’re not notified upon booking that a $500 bond would be taken on arrival. Poorly cleaned , great location , old misleading information on places to eat eg restaurants shut down. Bins were full and smelly and only one roll of toilet paper. Very dissatisfied
於 2018 年 7 月住了 2 晚
f 於 2018年8月23日的回應
Dear Rob, thank you for your stay, this certainly is not our standard, remorse & we will assess, in meantime please contact us on a VIP package on one of our Brand new Apts with swimming pool, Gym & sky deck mention this for offer.

8/10 不錯

Rhonda (Gold Coast)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Just right in Adelaide
This 3 bedroom apartment gave everyone their privacy whilst having a great shared living area and kitchen. Well located in the city precinct, this apartment is in walking distance of all the downtown Adelaide landmarks, or catch the free connector bus 1 block away. Also within one block are restaurants and the supermarket.
於 2018 年 6 月住了 3 晚
rnr 於 2018年7月11日的回應
Hi Rhonda, thank you for your review, remorse to matters we will rectify, please contact us for a VIP package.

8/10 不錯

Vlad (Sydney, New South Wales)

讚好：整潔度、職員與服務和客房舒適度
Living like a local
South of Chinatown, near the free Tram line to Rundle Mall, a garage included too - you have everything you need to live like a local in the city for the time of your stay.
於 2018 年 6 月住了 3 晚
rnr 於 2018年7月11日的回應
Dear guest thank you for your review, remorse to the matter, we will rectify, please contact us for a VIP package.

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
Carpark too small
Bed is main room very uncontrollable. Could feel springs thru bed. Carpark provided was tiny and ridiculously difficult fir large cars to get in. Chose to park in street.
於 2018 年 6 月住了 3 晚
RnR 於 2018年6月18日的回應
Thank you for your stay, some guests ask for dimensions & we do have larger carparks, remorse with the bed, will investigate if can try & determine who you are as could of replaced if aware, please contact for a VIP offer, thank you

2/10 很差

真實旅客

不滿：住宿狀況和客房舒適度
Most Disappointing Accommodation
We found several issues relating to Unit 51 Sturt Street, Adelaide 1. The main bedroom’s bed was quite possibly the worst bed we have ever slept in at any establishment offering accommodation. Not only was the mattress terrible but the bed frame was wobbling both sideways and backwards and forwards. It felt like it could have broken at any time. 2. The doona/quilt provided on both beds were not even in a cover. The one on the main bed had a strange stain on it and was quite disgusting. We ended up throwing this off the bed and didn’t use it for stay. 3. Both toilets upon arrival barely had any toilet paper on either roll, this ran out quickly and there wasn’t any additional toilet paper provided in either storage space in the bathrooms. We ended up purchasing our own for the remainder of the stay. 4. We also booked a two bedroom apartment and were upgraded to a three bedroom apartment by management. This wasn’t an issue however to receive a letter advising if we were to utilise this space in our apartment we would be charged additional fees seemed a little peculiar considering this was a choice by management to give us this space and not what we requested. The bed in the spare room would have been more comfortable to sleep in than the main bedrooms bed. 5. The apartment had a dishwasher available, this facility couldn’t be used because there was no dishwashing tablets provided to utilise this facility. 6. We couldn’t get out of the driveway onto the main road on the Saturday
於 2018 年 6 月住了 3 晚
RnR 於 2018年6月19日的回應
Dear Guest, thank you for your stay & remorse to the matters, we will investigate & could of rectified if aware as is certainly not our standard, toilets are all provided spare rolls under cupboards & topped up on service if have access, we provide dishwasher powder on shelfs under sink, our Night Manager could of rectified these issues including the carparking. We would like to offer you one of our Brand New Grote St Apartments with a heated swimming pool, Cinema & BBQ Sky Deck, please accept our VIP package, thank you

8/10 不錯

Heather

讚好：整潔度、職員與服務和客房舒適度
A good but not great place to stay in Adelaide
RNR was an OK place to stay. It was spacious and had a kitchen and washer/dryer, which we really needed. There are lots of restaurants close by, and its very convenient to buses and the tram. The internet service wasn't very good, and the cookware provided was dirty when we got there, and pans were scratched. I was really busy the whole time there, so I never complained about these aspects, so I don't know how good the management would have been about rectifying them.
於 2018 年 5 月住了 8 晚
RnR 於 2018年6月9日的回應
Hi Heather, thank you for your stay, we will review & this is certainly not our standard, we could of rectified in a timely manner, we do have brand new apartments at our Grote st property would love you to see them.

10/10 優異

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
Handy location
Staff were very helpful, good facilities and excellent sized rooms
於 2018 年 5 月住了 2 晚
RnR 於 2018年6月9日的回應
Thank you & would love to see you back soon.

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Crap
Terrible reception staff, too busy with themselves than to help. Crap beds, crap facilities, wont be recommending or staying again.
於 2018 年 5 月住了 1 晚
RnR 於 2018年5月15日的回應
Thank you for your stay Anonymous, your review is rare & will investigate, we would like to show you our Grote St apartments as the are Brand New with Gym, Swimming Pool, Pool room, BBQ & Sky View

6/10 一般

Warwick

不滿：職員與服務
A bit tired and tatty but ok.
Located near the Glenelg-Entertainment Centre tram. Near a Coles and an IGA, in a quiet area. Self check in was easy. Apartment was reasonably clean and adequately appointed. Bedding and towels were clean. Carpet a bit grubby and the black sofas had white blotchy stain marks that left you wondering what or who had been conceived on them. No housekeeping for the first 2 days and not more than 7-minutes on the 3rd day, after I phoned reception to ask why they had not come. If you don’t need a pristine place and are happy making your own bed and emptying your dustbins, the worn feel of the place and lack of service won’t bother you.
RnR 於 2018年5月10日的回應
Dear Guest, thank you for your stay & the services is certainly not our standard, we will investigate as > some forget they chain lock, place - do not disturb signs on doors & even other guests dont want a service. We would love to offer you a BRAND NEW Apartment with a heated swimming pool, cinema, gym, meeting room as part of our VIP package, thank you

6/10 一般

Jenny (Rural S.A.)

讚好：整潔度和客房舒適度
不滿：職員與服務和住宿狀況
layout very good. Great location.
Parking is very tight- took several attempts to reverse into garage ( receptionist's advice) Although I notice in other reviews they claim to have valet parking but staff did not tell us this. I only read about it in my apartment after I had parked the car. Office hours are advertised until 8 p.m on website and information brochures. On second night of our stay I needed assistance from Reception. I was told I had arrived just in time ( it was before 6p.m.) When I questioned about Office Hours being to 8 p.m, I was advised that they were changing to Winter Hours ( Friday night and the first night of the April school holidays) An unusual time to change and nowhere did it mention Winter Hours. Unfortunately our oven did not work. The Receptionist came to have a look at it and rang the Night Manager for assistance. At this stage the best he could offer was to come and look at the oven at 10 p.m.that night. (a little late for dinner) We were given the key to another apartment to use the oven. Unfortunately only the grill worked in that apartment. Another guest was also using the clothes drier in the apartment as his was not working. When I returned the key to the other guest as we could not use the oven, I rang the Night Manager to let him know who had the key. I found his manner to be abrupt, almost bordering on rude. He did eventually offer to come and look at the oven but as it would have been too late to cook dinner, I declined. Not the best experience I have had on holiday
於 2018 年 4 月住了 2 晚
RnR 於 2018年4月26日的回應
Dear Guest, thank you for your review. We have larger garages & some people do check before making a booking & are hours are advertised "subject to change" please forward us a screen shot - remorse to your matters & this will be investigated & assure this is an odd issue as the Night Manager was declined to come in to fix the issue & who informed that he did apologise & was going to inform the Manager to offer you an incentive from which a VIP package has been offered, please contact us for this Special Package, thank you

2/10 很差

gemima (sydeny )

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Do not stay here.
Do not stay this hotel. Shocking all in all shocking. They don’t even give you your Bond back. They make up lies to keep it!
於 2018 年 4 月住了 3 晚
RnR 於 2018年4月28日的回應
Dear Gemima, thank you for your stay, our qualified trained staffs vision is provide a great room with great customer service from the direction of the Director, Please contact us for a VIP discounted package with some incentives.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very comfortable, great location, close to trams and other facilities. Not happy about my credit card being charged a bond in advance (in case of damage) and would not be recredited for up to 10 days or more, also not happy at having my credit card and driver’s licence photocopied otherwise all good
於 2018 年 3 月住了 3 晚
F 於 2018年3月30日的回應
Dear Guest, thank you for your stay, we do CC/ID for security as its our National Policy, assure you its in safe hands & from departure check if all is good bond will be returned. thank kyou

8/10 不錯

jessica

讚好：職員與服務和客房舒適度
FF 於 2018年4月11日的回應
Dear Jessica, thank you for your review, please contact us for some information, thank you

8/10 不錯

lealey (adelaide)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
r n r apartment adelaide
Surprisingly big for a city apartment all the facilities you need not too far a walk to city restraints and shops
於 2018 年 3 月住了 1 晚
RnR 於 2018年3月8日的回應
Hi Lealey, thank you for your stay, please contact us on any new upcoming requirements.

8/10 不錯

Mandy (New Zealand)

讚好：整潔度、住宿狀況和客房舒適度
Perfect location for City and eating places
Loved the spacious apartment with all facilities as described. Close to all amenities especially restaurants and shops. Quiet location. Would be rated 5 with a little TLC on paintwork and decor. We had a great 6 days away and a wonderful experience in Adelaide.
於 2018 年 2 月住了 5 晚
RnR 於 2018年3月6日的回應
Dear Mandy, thank you for your feedback, we will review to ensure any further experiances can exceed expectations.