No everyday room clean. Even we pay the same money for the room every day. So we use the same towel for all 4 days. I don't like it.
Jessie
10/10 優異
Graham
2024年3月31日
讚好:整潔度和住宿狀況
Excellent location and great facilities.
Graham
於 2024 年 3 月住了 2 晚
Sarah | Guest Experience at the atHotelgroup.com 於 2024年4月2日的回應
We are so happy to read you enjoyed your stay Graham. Thank you for the 5 out of 5. The team appreciate it. Please contact them directly should you wish to return. Safe travels.
10/10 優異
Celine (Colomiers )
伴侶同遊
2024年3月23日
讚好:整潔度、設施服務和住宿狀況
Excellent endroit vu mer et piscine a 5mn a pied de la ville. C'était génial je recommande
We are so glad you enjoyed your stay with us Eric. Thankyou for leaving us a great review and enjoy your holiday.
2/10 很差
Robert
2024年3月9日
The young fellows above us were very rude load and very disrespectful they had there music playing till 10 then they went out and came back at 4 in the morning and played there loud music again till 9 in the morning .the air-conditioner leaked all over our kitchen floor we used our towels to wipe it up .no compensation was offered for our troubles not happy
Robert
於 2024 年 3 月住了 3 晚
Sarah | Guest Experience at the atHotelgroup.com 於 2024年3月12日的回應
We are sorry to read Robert your stay was disturbed by some inconsiderate people. On arrival you were given a welcome letter to which has our afterhours number to call as we have a manager on site to deal with such situations. We have no hesitation in having security come out to evict. Or you could have called Police link if it was that bad. The guests in question did leave the next morning. The same morning you mentioned your Air Con was leaking. So, we had a private contractor come out on a Sunday who fixed immediately. As for compensation. You booked and paid a through a third a party, not direct with the property. Safe travels.
10/10 優異
Rie
2024年3月4日
讚好:整潔度和住宿狀況
Rie
於 2024 年 3 月住了 1 晚
Sarah | Guest Experience at the atHotelgroup.com 於 2024年3月6日的回應
Thank you for your 5 out of 5-star rating. We appreciate it and I will share with the team. Safe travels.
10/10 優異
wayne
伴侶同遊
2024年2月11日
讚好:整潔度、設施服務和住宿狀況
Perfect location for everything you could want to do
wayne
於 2024 年 2 月住了 2 晚
Guest Service Team-Boathaven 於 2024年2月12日的回應
Dear Wayne, thank you for your great review. We are thrilled you had an excellent stay and look forward to seeing you again in the future.
Hi Damien, we are glad you enjoyed your stay with us. Thankyou for leaving us a great review.
8/10 不錯
Richard
多人同遊
2024年1月12日
讚好:整潔度和客房舒適度
Great location
Excellent location short walk from main cafe and shopping areas. Easy to find and excellent service. Room could use an update (worn couches, broken blinds) but staff was great.
Richard
於 2024 年 1 月住了 1 晚
Sarah | Guest Experience at the atHotelgroup.com 於 2024年1月16日的回應
Thank you for taking the time to leave your feedback Richard. I will pass it onto the owners to review your suggestions. Brenda and Robyn sure are great!
10/10 優異
SUSANNA
家人同遊
2024年1月5日
讚好:整潔度和客房舒適度
SUSANNA
於 2023 年 12 月住了 3 晚
Sarah | Guest Experience at the atHotelgroup.com 於 2024年1月16日的回應
Thank you Susanna for the 10 out of 10. The Team will be thrilled to read.
8/10 不錯
Jessica
伴侶同遊
2023年12月31日
讚好:整潔度、設施服務和住宿狀況
Great location! Short walk to centre of town and short walk to the Port of Airlie. Located away from the hustle so you dont hear loud music from pubs/clubs at night which is a massive plus for us.
Rooms are dated but still clean and have everything you need for a short stay. Pool is lovely and our room had amazing aircon which is very much needed at Airlie Beach.
Our airport transfer booking booked by accommodation was a bit of a shambles on arrival but trip to airport on way home was fine.
Hi Jessica, thanks for leaving a review. Apologies for the airport transfer. I'm not sure what happened with the arrival transfer but i'm glad you made it back to the airport ok. I hope 2024 brings you everything you wish for. Happy New Year.
10/10 優異
Johanne
伴侶同遊
2023年12月4日
讚好:整潔度、設施服務和住宿狀況
I liked the proximity to the boat and bus terminal. However even though the Boathaven was across the street we couldn’t cross there and had to walk a km to reach the hotel and the last 300 m we on a steep incline. The staff were great and very accommodating. Thanks for the papaya Brenda!
Hi Kristina, Thankyou for taking the time to leave us a review. We are happy to hear you enjoyed your stay.
8/10 不錯
GRAEME
2023年11月13日
讚好:整潔度和客房舒適度
Adaquate
Only found out on arrival they were serviced appartments and there was no service for the 3 days we were there. Close walking distance to the middle of Airlie Beach but the driveway is a killer for walking home. The pool, spa and BBQ areas are well maintained and clean.
Hi Graeme, Thankyou for leaving us a review. We are glad you found the outdoor areas clean and well maintained. I will pass this on to the maintenance man.
Sarah | Guest Experience at the atHotelgroup 於 2023年8月19日的回應
Thank you for 5 out of 5 Graham. We do hope we can welcome you back in the future after our current renovations. Exciting times ahead.
2/10 很差
Amatullah
伴侶同遊
2023年7月5日
不滿:整潔度、設施服務和住宿狀況
First time trip with my partner and it was a terrible experience. Policy says no parties and no loud noise however we had a bunch of drunken teenagers next door and couldn’t sleep all night then we were moved to another room and a couple had an altercation and were smashing objects. We weren’t even compensated for the inconvenience. Never staying here AGAIN! Also the set up of a door between rooms is extremely unsafe!!!! Disaster place to stay !
Amatullah
於 2023 年 6 月住了 5 晚
Sarah | Guest Experience at the atHotelgroup 於 2023年8月19日的回應
It's not nice when other inconsiderate guests spoil your vacation. I know our team did their best to relocate you, only to be disturbed again by a different scenario. It was an unfortunate coincidence.
10/10 優異
Barbara
家人同遊
2023年6月24日
讚好:整潔度、設施服務和住宿狀況
Very clean. Great facilities. Great place to stay.
Barbara
於 2023 年 6 月住了 2 晚
Guest Service Team-Boathaven 於 2023年6月24日的回應
Hi Barbara, Thankyou so much for leaving a great review. We are glad your stay.
8/10 不錯
Rebecca
伴侶同遊
2023年6月22日
讚好:設施服務
Location Location Location
Perfect spot to head into town...
No car required.
Room was comfortable although
Bed, lounge & tv could be raised for older couples to be comfortable.
Staff were welcoming & very informative on tours & eating out.
Cleaning lads needed a little encouragement on updating their skills and i found instead of demanding why not give them an imrpmptu lesson on how to & what to do... still recommended a check sheet for all units to use for future learning.
Overall we were content with our stay.
Thankyou 😊
Rebecca
於 2023 年 6 月住了 4 晚
Sorcha - Guest Service Agent 於 2023年6月22日的回應
Hi Rebecca, Thats Great to hear you enjoyed your stay. I have taken all your points on board and thank you for letting us know the above. We hope to see you again soon! Hope you have a lovely day Kind Regards, Sorcha
2/10 很差
Kara
2023年6月19日
Kara
於 2023 年 6 月住了 1 晚
10/10 優異
Amanda
2023年6月5日
讚好:整潔度和客房舒適度
Great place!
Amazingly large room with tub on balcony! We loved it and wish we could have stayed longer.
Amanda
於 2023 年 5 月住了 1 晚
Sorcha - Guest Service Agent 於 2023年6月22日的回應
Thanks Amanda, we hope to see you again soon!
4/10 欠佳
Brett
伴侶同遊
2023年6月4日
讚好:設施服務
不滿:整潔度
The room was very dusty, there was mold on the doors in the bathroom. Electrical appliances had broken switches. The mattress was terrible. I have never slept on worse. The spa was dirty and required a rinse before we used it. The price requested for this unit was on the higher side in the area and we were left disappointed, the room we had was definitely in need of a revamp. Communication with the management was excellent.
Brett
於 2023 年 6 月住了 2 晚
Sorcha - Guest Service Agent 於 2023年6月22日的回應
Hi Brett, I apologies for the conditions of the room. We have taken all your points on board. I hope you still enjoyed your stay. Have a great day!
6/10 一般
Kevin
家人同遊
2023年5月30日
不滿:整潔度
Nice view to harbour easy walking distance to town spacious unit
Kevin
於 2023 年 5 月住了 4 晚
Guest Service Team-Boathaven 於 2023年5月31日的回應
Thankyou for leaving a review Kevin.
8/10 不錯
Wendy
伴侶同遊
2023年5月29日
讚好:整潔度、設施服務和住宿狀況
Attractive property in a good location.
Wendy
於 2023 年 5 月住了 3 晚
Guest Service Team-Boathaven 於 2023年5月29日的回應
Hi Wendy, thankyou for leaving a great review. We hope to see you again.
10/10 優異
Dawn
2023年5月19日
讚好:整潔度、設施服務和住宿狀況
Great place to stay! Location just out of main centre quiet clean everything you need!
Dawn
於 2023 年 5 月住了 3 晚
Guest Service Team-Boathaven 於 2023年5月27日的回應
Thanks Dawn for leaving a great review. We are glad you enjoyed your stay.
8/10 不錯
Neisha
伴侶同遊
2023年5月15日
讚好:整潔度、設施服務和住宿狀況
I liked the location
Neisha
於 2023 年 5 月住了 2 晚
Guest Services 於 2023年5月16日的回應
Thanks Neisha for taking the time to leave a great review. We hope to see you again soon.
10/10 優異
Sarah
2023年5月5日
讚好:整潔度和住宿狀況
Loved the spa on our balcony & the view. Pool was also great. We also had some lical wild birds visit our balcony which was amazing. It was within walking distance to the port & the main street of Airlie which was convenient. Only downside was the bed that was very hard, definitely needs upgrading but staff were very helpful & provided us with extra blankets on request to help.
Sarah
於 2023 年 5 月住了 3 晚
Guest Service Team 於 2023年5月6日的回應
Hi Sarah, We are so close to getting to new beds and i hope you can come back when we do. I'm glad you enjoyed everything else and thankyou so much for leaving us a review.
8/10 不錯
CJ
親子同遊
2023年5月2日
讚好:整潔度、設施服務和住宿狀況
Great location. Nice property. Sofa bed not very comfortable.
CJ
於 2023 年 4 月住了 2 晚
Guest Service Team 於 2023年5月3日的回應
Hi CJ, sorry to hear the sofa bed wasnt very comfortable but we are glad to hear you enjoyed the rest of your stay. We hope to see you again.
4/10 欠佳
Kendall
2023年4月23日
不滿:客房舒適度
Kendall
於 2023 年 4 月住了 7 晚
Guest Service Team-Boathaven 於 2023年4月24日的回應
We apologise for the councils power outtage. The power came back on at 4pm like we advised and you could have returned and continued with your stay.
10/10 優異
Sandra (Olten)
2023年4月17日
讚好:整潔度、設施服務和住宿狀況
Kleines sauberes Hotel mit Pool und BBQ-Platz nahe dem Zentrum. Das Preis-/Leistungsverhältnis stimmt.
Sandra
於 2023 年 4 月住了 4 晚
Guest Service Team-Boathaven 於 2023年4月18日的回應
Thankyou for leaving a lovely review Sandra. We are very glad you enjoyed your stay and hope to see you again.
10/10 優異
Christine
伴侶同遊
2023年4月17日
讚好:整潔度、設施服務和住宿狀況
Nice bright comfy room with everything we need
Christine
於 2023 年 4 月住了 1 晚
Jeff Aquilina - Managing Director 於 2023年4月17日的回應
Thank you for the stunning review, we are so thrilled you enjoyed your stay. Hope you can visit us again soon.
8/10 不錯
Chris
家人同遊
2023年4月13日
讚好:整潔度和設施服務
The property is in a good location close to the marina Shute harbour. The pool was great and the staff were very helpful. The car parks are limited and if you’re lucky to get under cover it’s ok, however there seems to be an issue with bat droppings through the night from the palms above the cars. Rooms are nice and the spa is good, however the Sofa bed wasn’t good for sleeping on. The caretaker was awesome though and helped find an alternative trundle bed which was much better.
Chris
於 2023 年 4 月住了 5 晚
Jeff Aquilina - Managing Director 於 2023年4月17日的回應
Hi Chris, thanks for your feedback, not sure what can be done about the bats, part of living in the tropics. Great tio hear the team assisted you and you found them lovely. Great to read you enjoyed our location and pool. Hope you can visit us again soon.
10/10 優異
Rosemerry
2023年4月9日
Rosemerry
於 2023 年 4 月住了 3 晚
Jeff Aquilina - Managing Director 於 2023年4月17日的回應
Hi Rosemerry - WOW thank you for the sensational 10 outta 10 score, the team and I are so thrilled you enjoyed your stay. Hope you can visit us again soon.
8/10 不錯
Ngaire
2023年3月17日
Ngaire
於 2023 年 3 月住了 5 晚
Guest Service Team 於 2023年3月18日的回應
Thankyou Ngaire for leaving a review.
10/10 優異
Sophie
2023年2月25日
讚好:整潔度和客房舒適度
Top Location!
Ideal für Ausflüge, weil direkt am Hafen. Und zu Fuss nur ein kurzer Weg nach Airlie Beach. Tolle Aussicht vom Balkon auf Hafen, Palmen und Pool. Toller und flexibler Service an der Rezeption!
Sophie
於 2023 年 2 月住了 2 晚
Guest Service Team 於 2023年3月7日的回應
Thank you for the 10 out of 10. We hope you enjoy the rest of your travels.
4/10 欠佳
Francisco
伴侶同遊
2023年1月23日
讚好:整潔度和住宿狀況
不滿:設施服務
Good for price we paid. TV is old, no HDMI, no USB, not capable of internet connection. Wifi ok, staff friendly, unit clean. No breakfast available. Will try other hotel next time.
Francisco
於 2023 年 1 月住了 4 晚
Guest Service Team 於 2023年1月24日的回應
Thankyou for leaving a review Fransisco. We are trying to get our televisions updated in all our rooms.
4/10 欠佳
Craig
伴侶同遊
2023年1月21日
不滿:整潔度、設施服務和住宿狀況
Out dated ,no maintenance bei g done washing machines leak ,dryer stinks,bed very hard ,tv old as the hills spa broken and dirty
And booked extra nights accommodation when floods blocked us off and weren't put in computers or they where offered more money
Craig
於 2023 年 1 月住了 4 晚
Guest Service Team 於 2023年1月21日的回應
Hi There, You did not book another night. You asked if you could hold the room for another night and i said we do not hold rooms you would have to book it. Also none of these things were bought to our attention while you stayed yet you wanted to stay another night? Thankyou though for leaving a review.
8/10 不錯
Abbie
2023年1月12日
讚好:客房舒適度
Great location close to town, very spacious room and spa was lovely with a great view! Room was very dusty and shower needed a good clean. Couch could do with replacing but overall we thoroughly enjoyed our stay. Pool was great!
Abbie
於 2023 年 1 月住了 4 晚
Guest Service Team 於 2023年1月21日的回應
Thankyou Abbie for leaving a review. I shall pass on your comments to the Housekeeping team.
8/10 不錯
Troy
家人同遊
2023年1月8日
不滿:整潔度
The property was dated and could do with some form of renovation internally along with additional air conditioning in the main bedroom so doors can be closed. Location is great.
Troy
於 2023 年 1 月住了 3 晚
Guest Service Team 於 2023年1月24日的回應
Thanks for taking the time to leave a review Troy.
10/10 優異
Stephen
伴侶同遊, 商務旅客
2023年1月7日
讚好:整潔度、設施服務和住宿狀況
Handy and very quiet and private
Stephen
於 2023 年 1 月住了 1 晚
Guest Service Team-Boathaven 於 2023年1月7日的回應
We are happy to hear you enjoyed your stay Steven. Thankyou for taking the time to leave a review and we hope you stay again.
6/10 一般
Gabrielle
家人同遊
2022年12月11日
讚好:整潔度
Pool needs a cover in summer was really warm water, also more blankets in rooms for frogs like me . Didn’t have a bed made for a guest had to ring after hours number to get this rectified.
Gabrielle
於 2022 年 12 月住了 1 晚
Guest Service Team 於 2022年12月18日的回應
Hi Gabrielle, Thanks for your review, We do keep spare blankets in the office for those who need an extra one. I will pass the tip about the pool cover to the manager as this is a good idea. Thankyou. And apologies for the spare bed not being made up. I think i remember popping up to make it for you. Merry Christmas to you and your family.
10/10 優異
Pia
2022年11月19日
讚好:整潔度和客房舒適度
Pia
於 2022 年 11 月住了 2 晚
Guest Service Team 於 2022年11月20日的回應
Thankyou Pia for your lovely review.
8/10 不錯
Alexandra
伴侶同遊
2022年11月19日
讚好:設施服務和住宿狀況
Very comfortable stay. Loved the swimming pool. Good amenities. Only minus was slightly uncomfortable bed and no flyscreens on the sliding door.