Radisson Resort Ras Al Khaimah Marjan Island 的評價

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Radisson Resort Ras Al Khaimah Marjan Island的評價

Radisson Resort Ras Al Khaimah Marjan Island

Al Jazirah, Marjan Island, Ras Al Khaimah, Ras Al-Khaimah

7.8

不錯

8.6/10

整潔度

8.4/10

職員與服務

6.4/10

設施服務

7.8/10

住宿狀況

8.0/10

環保程度

10/10 優異

Mohamad

商務旅客

2024年5月23日

讚好：整潔度、職員與服務、設施服務和住宿狀況

My 1st stay was amazingly comfortable. The staff is wonderful

於 2024 年 5 月住了 2 晚

4/10 欠佳

Kazem

家人同遊

2024年5月22日

不滿：整潔度、職員與服務、設施服務和住宿狀況

The positive things only the check Conceirge was helpful The worst thing is the towel in the rooms and beach , is 20 years old towel And there is a lot to mention

於 2024 年 5 月住了 1 晚

4/10 欠佳

Basel

2024年1月1日

讚好：整潔度

不滿：職員與服務和住宿狀況

So bad service . Location is great and some staf are good but the problem is them management can't control

於 2023 年 12 月住了 1 晚

David Allan 於 2024年1月11日的回應

Hi Basel,Thank you very much for choosing Radisson Resort Ras Al Khaimah, Marjan Island and for taking the time to share your review.We’re disappointed to know that we were not able to meet your expectations. This is certainly not the way we want our guests to leave the hotel feeling – you have my sincere apologies.Hope for another chance to make things right. Sincerely, David Allan Cluster General Manager

8/10 不錯

Dani

2024年1月1日

讚好：整潔度、職員與服務和住宿狀況

於 2023 年 12 月住了 1 晚

David Allan 於 2024年1月11日的回應

Hi Dani,Thank you very much for taking the time to rate us.We are pleased to know that everything was at your convenience.Looking forward to your next visit.Best regards,David AllanCluster General Manager

4/10 欠佳

EDDIE

多人同遊

2023年10月16日

不滿：設施服務

I rarely write reviews but after spending 685 USD for three nights in a place that should not be called a resort I will. Let start: at check in we got zero info on hotel and bareful interlinked answers to out questions. We had to request our luggage be moved to the room. The room was sea view with two cheap plastic chairs on small balcony with zero shade. The bathroom was tiny and stocked with one roll of one ply toilet paper. Two bottles of water on counter by coffee pot. You have to use a card for beach towels that are not available at the pools. You must trek to beach for towels. The towels we were handed were thread bare and worn out. I saw people on the all inclusive standing in long lines and getting thier drinks in paper cups. The breakfast buffet was average at best. Staff busses tables and cleans plates in the dining room next to the booths like I need to eat breakfast watching people cleaning dishes. No one walks about dining areas serving coffee or anything. This morning I had to get my silverware and spoons are larger that the tiny coffee cups. Like shovels. We ordered bucket of beer at pool. It came in large salad bowl that did not keep bottles cold. No one greets anyone when entering or leaving the hotel. The hotel bar is more like a children rec room. At 2230 last night 6 year old kids had the pool table. The bar reakes of smoke and has Zero appeal to western people. This place caters to the all inclusive crowd and privies the bare minimum

於 2023 年 10 月住了 3 晚

David Allan 於 2023年10月31日的回應

Hi Eddie,Thank you very much for choosing Radisson Resort Ras Al Khaimah, Marjan Island and for taking the time to share your review.We’re disappointed to know that we were not able to meet your expectations. This is certainly not the way we want our guests to leave the hotel feeling – you have my sincere apologies.Hope for another chance to make things right. Sincerely, David Allan Cluster General Manager

10/10 優異

Maribeth

2023年10月5日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2023 年 9 月住了 1 晚

David Allan 於 2023年10月31日的回應

Hi Maribeth,Thank you very much for taking the time to rate us.We are pleased to know that everything was at your convenience.Looking forward to your next visit.Best regards,David AllanCluster General Manager

6/10 一般

真實旅客

家人同遊

2023年8月15日

讚好：整潔度和職員與服務

不滿：客房舒適度

Cheap stay = Cheap experience

We booked a 1 bedroom suite for a family of 5 and we're disappointed to find that there was no door between the rooms. The only bed for 3 children was 1 tiny sofa bed which was barely bigger than a single bed. The hotel did provide another bed, but you could feel every spring in it and it was not comfortable. The gym was acceptable, the kids pool, while very overcrowded, was small but perfect for kids. Especially the slides. We booked half board and that meant buffet food. Breakfast was acceptable but dinner was not up to standard at all compared to other UAE hotels. The staff were all very friendly and good to us. I can't fault them. I wouldn't stay here again.

於 2023 年 8 月住了 2 晚

David Allan 於 2023年8月29日的回應

Hi,Thank you very much for choosing Radisson Resort Ras Al Khaimah, Marjan Island and for taking the time to share your review.We’re disappointed to know that we were not able to meet your expectations. This is certainly not the way we want our guests to leave the hotel feeling – you have my sincere apologies.Hope for another chance to make things right. Sincerely, David Allan Cluster General Manager

4/10 欠佳

真實旅客

家人同遊

2023年8月7日

不滿：職員與服務、住宿狀況和客房舒適度

It was not that great compared to other hotels in RAK .

於 2023 年 8 月住了 2 晚

David Allan 於 2023年8月29日的回應

6/10 一般

Jad

2023年6月29日

於 2023 年 6 月住了 2 晚

David Allan 於 2024年5月17日的回應

Hi Jad,Thank you very much for taking the time to rate us.We are pleased to know that everything was at your convenience.Looking forward to your next visit.Best regards,David AllanCluster General Manager

10/10 優異

Benjamin

家人同遊

2023年1月14日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2023 年 1 月住了 2 晚

David Allan 於 2024年5月17日的回應

Hi Benjamin,Thank you very much for taking the time to rate us.We are pleased to know that everything was at your convenience.Looking forward to your next visit.Best regards,David AllanCluster General Manager

4/10 欠佳

Chris

親子同遊

2022年10月11日

不滿：整潔度、設施服務和住宿狀況

We stayed in connecting rooms for one night with our 2 children but it seems one of the two rooms were not actually finished. Tiles in one bathroom were not there was simple concrete, when I informed the front desk on check out (they asked why checking out so early) she tried to blag that it was normal, Well it wasn't as the other room had completed shower and we stayed in the exact room a couple of months ago and it was tiled..... the room also had a couple of chairs stacked up next to the bed and the bathroom was generally not finished. When we asked the cleaning staff on our floor they actually locked the door and told us we hadnt checked into that room. But no offer was made to clean it. (there are pictures to show the unfisnihed bathroom)

於 2022 年 10 月住了 1 晚

David Allan 於 2022年10月17日的回應

Hi Chris,Thank you very much for the feedback. We’re disappointed to know that we were not able to meet your expectations – you have my sincere apologies. I will be sure to look into this.Hope for another chance to make things right. Sincerely, David Allan Cluster General Manager

8/10 不錯

Mohandas

2022年6月23日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Stay at Radisson at Marjan RAK

Hotel is pretty clean and room service too was very good. Very friendly staff.

於 2022 年 5 月住了 4 晚

David Allan 於 2022年6月25日的回應

Hi Mohandas, Thank you very much for sharing your awesome review and for the great score. We work really hard to offer the best possible environment, so it makes us happy to see it reflected during your stay. We are delighted that everything was at your convenience and that our team was able to make your stay memorable. Until next time! Very best, David Allan Cluster General Manager

10/10 優異

Farid

多人同遊

2022年6月20日

讚好：整潔度、職員與服務、設施服務和住宿狀況

هادئ ونظيف وجديد وكريم يستحق المبلغ المدفوع له

於 2022 年 6 月住了 3 晚

David Allan 於 2022年6月20日的回應

Hi Farid, Thank you very much for sharing your awesome review and for the great score. We work really hard to offer the best possible environment, so it makes us happy to see it reflected during your stay. We are delighted that everything was at your convenience and that our team was able to make your stay memorable. Until next time! Very best, David Allan Cluster General Manager

10/10 優異

Farid

多人同遊

2022年6月12日

讚好：整潔度、職員與服務、設施服務和住宿狀況

نقدر عمل عامل الانقاذ ولكن اغلاق الشاطئ الساعه 6.30 مساء يعتبر حرماننا من افضل اوقات السباحه وهي فتره ماقبل الغروب، يرجى تمديد الاغلاق للساعه 7 مساء عالاقل مع الشكر

於 2022 年 6 月住了 2 晚

David Allan 於 2022年6月20日的回應

Hi Farid, Thank you very much for your constructive feedback. We will share it with concerned department Until next time! Best regards, David Allan Cluster General Manager

6/10 一般

Nusha

家人同遊, 親子同遊

2022年5月31日

讚好：職員與服務

The property is quite basic - very small pools with seating areas dirty and not cleaned regularly. The rooms are also quite basic, small sofas in the suite, did not like the open planned bedroom design. Nothing special overall, more of a hotel for locals at the weekend rather than tourists from abroad.

於 2022 年 5 月住了 3 晚

David Allan Cluster General Manager 於 2022年6月13日的回應

Hi Nusha, Thank you very much for taking the time to review us. We are very disappointed to know that your experience with us was not satisfactory. We really appreciate your comments and will take them as constructive feedback in order to improve. I hope to have a future opportunity to make this right for you. Best regards, David Allan Cluster General Manager

8/10 不錯

Maryam

家人同遊

2022年5月9日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

فندق جديد واطلاله جميلة وطاقم عمل ودود

كانت تجربة جميله حيث الفندق جديد ويحتوى علي بعض الانشطه البحرية. خدمات الطعام في الغرف جيد بعكس الطعام في البوفيه لم يكن حسب المتوقع، تسجيل الدخول كان بطيئًا جدا، اللوبي مزدحم ولكن الموظفين كانوا متعاونين و يحاولون المساعده ، مياه باردة في الاستقبال، الغرف صغيرة نسبياً ويوجد ازعاج في الممرات بين العرف حيث انه فندق عائلي ويكثر وجود الاطفال . الاطلاله على البحر رائعة

於 2022 年 5 月住了 1 晚

David Allan 於 2022年5月27日的回應

Hi Meryam, hank you very much for sharing your awesome review and for the great score. We work really hard to offer the best possible environment, so it makes us happy to see it reflected during your stay. We are delighted that everything was at your convenience and that our team was able to make your stay memorable. Until next time! Very best, David Allan Cluster General Manager

10/10 優異

KUSHRAJ

家人同遊

2022年5月3日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Excellent

Good spacious rooms, attached beach and good swimming pool for kids

於 2022 年 4 月住了 1 晚

David Allan 於 2022年5月27日的回應

Hi Kushraj, Thank you very much for sharing your awesome review and for the great score. We work really hard to offer the best possible environment, so it makes us happy to see it reflected during your stay. We are delighted that everything was at your convenience and that our team was able to make your stay memorable. Until next time! Very best, David Allan Cluster General Manager

6/10 一般

YASIR ARAFAT

家人同遊

2022年3月21日

讚好：整潔度和職員與服務

ok type

The experience overall is ok but it does not look like we are staying in resort. They could have add more activities. last time we stayed in double tree by Hilton and they have more activities for family and the kids. The Buffet breakfast is also ill managed and food quality was not up to the mark.

於 2022 年 3 月住了 2 晚

David Allan 於 2022年4月11日的回應

Hi Yasir Arafat, Thank you for taking the time to share your feedback from your visit to the Radisson Resort Ras Al Khaimah, Marjan Island. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Resort Ras Al Khaimah, Marjan Island , I look forward to welcoming you back. Sincerely, David Allan Cluster General Manager

8/10 不錯

Marian

家人同遊

2022年3月14日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Good hotel

I enjoyed the stay , the customer service team are amazing and room is big , also the kids pool have nice slides. Recommend it for families 👪

於 2022 年 3 月住了 1 晚

David Allan 於 2022年4月11日的回應

Hi Marian, Thank you very much for your great feedback. We are delighted that everything was at your convenience. Until next time! Best regards, David Allan Cluster General Manager

10/10 優異

Aliya

2022年3月3日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

於 2022 年 2 月住了 1 晚

David Allan Cluster General Manager 於 2022年3月3日的回應

Hi Alyia, Thank you very much for choosing Radisson Resort Ras Al Khaimah Marjan Island and for your review. . Thanks for the feedback Looking forward to welcoming you again. Kind regards,

10/10 優異

Osama

家人同遊

2022年2月14日

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

Stay was perfect , Staff is very nice and helpful

於 2022 年 2 月住了 2 晚

David Allan Cluster General Manager 於 2022年3月3日的回應

Hi Osama, Thank you very much for choosing Radisson Resort Ras Al Khaimah Marjan Island and for your review We looking forward to welcoming you again. Kind regards,

10/10 優異

Maya (dubai)

2022年2月14日

於 2022 年 2 月住了 1 晚

6/10 一般

Denis

家人同遊

2022年1月23日

讚好：整潔度

不滿：設施服務和住宿狀況

Starting with the things we (my wife and I) did like: hotel does have a new feel to it breakfast was great the bed was super comfy things we didn't like: no information provided about our breakfast at check-in missing iron and ironing board from the room - requested but it was unavailable which is rather strange even though the hotel was not fully booked, for some reason we got placed right next to the elevator which was not fun as you get to hear every person going in and out of it shisha lounge which is also advertised on the hotel website but doesn't actually serve shisha. overall, there is potential for the property to be great but there are a lot of small things which are required to be fixed

於 2022 年 1 月住了 1 晚

David Allan Cluster General Manager 於 2022年3月3日的回應

Hi Denis, Thank you very much for choosing our resort and for sharing your review. See you soon! Very best,

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