大堂休息區

奧伯馬凱藝酒店的評價

2.5 out of 5
奧伯馬凱藝酒店
735 Highway 24/27 Bypass, Albemarle, NC

評價

6.2
10 分評分,優異;368 則評價中有 70 則" "
8 分評分,不錯;368 則評價中有 85 則" "
6 分評分,一般;368 則評價中有 85 則" "
4 分評分,欠佳;368 則評價中有 56 則" "
2 分評分,很差;368 則評價中有 72 則" "

6.6/10 

整潔度

7.2/10 

職員與服務

6.0/10 

設施服務

6.2/10 

住宿狀況

5.6/10 

環保程度

評價

10/10 優異

Amber (Glen Burnie)

親子同遊
讚好:整潔度和職員與服務
不滿:設施服務
Property was quiet. Larger size room. Can tell they are in process of remodeling. For the price and location was good for a quick stay
於 2024 年 4 月住了 3 晚
Hotel General Manager 於 2024年4月30日的回應
Thank you for choosing Quality Inn for your recent stay, and for sharing your feedback with us. We're delighted to hear that you found our hotel to be quiet and that you enjoyed the larger room size.We appreciate your understanding regarding our ongoing remodeling process, and we're glad to know that the price and location met your needs for a quick stay.Your feedback is valuable to us as we strive to improve our accommodations and services, and we hope to have the pleasure of welcoming you back for another stay in the future.

6/10 一般

Anna

讚好:職員與服務
於 2024 年 4 月住了 1 晚

2/10 很差

Norissa

伴侶同遊
Nasty. Parking lot nasty. Staff never said a word. Almost killed in parking lot by someone else driving to fast around corner. All review that are good and great are made up. It’s the kind of place you do t take a shower you don’t walk barefoot on the carpet. Can feel the springs in the matress
於 2024 年 4 月住了 1 晚
Hotel General Manager 於 2024年4月30日的回應
We're deeply sorry to hear about your negative experience during your recent stay at our hotel. Your feedback is concerning, and we sincerely apologize for the issues you encountered, including the condition of the parking lot, lack of interaction from our staff, and safety concerns.Ensuring the safety and comfort of our guests is our top priority, and we take your comments seriously. We will address the issues you mentioned with our team to ensure that necessary improvements are made to enhance the overall guest experience.We apologize for falling short of your expectations, and we understand your disappointment. Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate you bringing these matters to our attention.

2/10 很差

Denise

於 2024 年 2 月住了 2 晚

10/10 優異

JoAnn

讚好:整潔度、職員與服務、設施服務和住宿狀況
Check in with Alvin at the desk was easy and pleasant. He was very professional and personable.
於 2024 年 4 月住了 1 晚
Hotel General Manager 於 2024年4月14日的回應
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had an easy and pleasant check-in with Alvin at the desk and that he provided you with professional and personable service.Providing exceptional service to our guests is our top priority, and we're delighted that Alvin exceeded your expectations. Your 5-star rating means a lot to us, and we truly appreciate your recognition of our efforts.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know what you require when you next arrive to check in. We look forward to welcoming you back for another great stay in the future.

8/10 不錯

Adriana

多人同遊
讚好:整潔度和設施服務
La localidad para estacionamiwnto
於 2024 年 3 月住了 1 晚
Hotel General Manager 於 2024年3月30日的回應
Gracias por tomarte el tiempo para dejarnos un comentario sobre tu reciente estancia en Quality Inn. Nos complace saber que encontraste nuestro estacionamiento satisfactorio durante tu visita.Nos esforzamos por ofrecer comodidades excelentes y un servicio de calidad a todos nuestros huéspedes, y es alentador recibir comentarios positivos como el tuyo. Apreciamos tus 4 estrellas y nos alegra saber que tu experiencia con nuestro estacionamiento contribuyó positivamente a tu estadía.Esperamos tener el placer de darte la bienvenida nuevamente en el futuro y brindarte otra experiencia memorable. ¡Gracias de nuevo por elegir Quality Inn!

6/10 一般

Michele

親子同遊, 商務旅客
It was dated but not horrible.
於 2024 年 3 月住了 1 晚
Hotel General Manager 於 2024年3月17日的回應
Thank you for taking the time to share your feedback following your recent stay at our Quality Inn. We appreciate your honesty and are glad to hear that we met your expectations in terms of value.While we are delighted that you found our accommodations to be satisfactory overall, we also understand that certain aspects of our property may be in need of updates. Please know that we continuously strive to improve our facilities and services to provide our guests with the best possible experience.Your feedback is invaluable to us as it helps us identify areas where we can enhance our guests' satisfaction. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we've made.Thank you for choosing to stay with us, and we look forward to hosting you again soon.

10/10 優異

Dave

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Overall was a great stay!
於 2024 年 3 月住了 1 晚
Hotel General Manager 於 2024年3月17日的回應
Thank you for taking the time to leave us a positive review of your recent stay at our Quality Inn hotel in Albemarle, NC. We are thrilled to receive your 5-star rating on Expedia and are delighted to hear that you had a great experience with us.Ensuring our guests' satisfaction is our top priority, and we're pleased to know that we were able to provide you with a comfortable and enjoyable stay. Your kind words are truly appreciated and serve as encouragement for our team to continue delivering excellent service to all our guests.If there's anything we can do to make your future stays even better, please don't hesitate to let us know what you require when you arrive to check in. We value your feedback and strive to exceed your expectations with each visit.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future.

8/10 不錯

Daisey

讚好:整潔度、職員與服務和住宿狀況
The staff was very friendly. This hotel was close to places to shop which i liked.
於 2024 年 3 月住了 1 晚
Hotel General Manager 於 2024年3月10日的回應
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are pleased to hear that you found our staff to be very friendly and that you appreciated our proximity to shopping areas.Providing excellent customer service and convenience to our guests are top priorities for us, and we are delighted that we met your expectations in these areas.We appreciate your kind words and your decision to stay with us. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future.

6/10 一般

James

於 2024 年 3 月住了 5 晚

10/10 優異

Kelli

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

2/10 很差

Maria

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
My stay at this hotel was not very pleasant. When we arrived there was no one in sight in the building and the doors were locked. So we had to wait outside in the cold for someone to arrive. After a few minutes an angry lady arrived at the front desk telling us to move our car ( there is no sign anywhere directing where to park) . We said we would after she gave us the keys. She was very rude the entire time of service. Inside the rooms they were very dirty and had a bad smell. The next morning was the only bright spot of the day when we were greeted by a much nicer gentleman at the time of checkout.
於 2024 年 2 月住了 1 晚
Hotel General Manager 於 2024年2月10日的回應
We sincerely apologize that your recent stay at our hotel did not meet your expectations. We are deeply troubled by the issues you described regarding unavailable staff upon arrival, the lack of parking instructions, the cleanliness of your room, and the unprofessional behavior of one of our team members. We understand this experience would have been incredibly frustrating and unpleasant, and we take full responsibility for these shortcomings.We are currently conducting a thorough investigation into each of these concerns. We will review staffing protocols to ensure adequate coverage during all hours, assess our signage to improve parking clarity, and implement additional training for our team members to reinforce our commitment to exceptional guest service. We value your feedback as it helps us identify areas for improvement and ensure that future guests have a positive experience.We hope you will consider giving us another chance to demonstrate our commitment to providing a comfortable and welcoming environment for all our guests.Thank you again for your feedback. We appreciate you bringing these issues to our attention and allowing us the opportunity to address them.

4/10 欠佳

Terri

不滿:整潔度
於 2024 年 1 月住了 1 晚

8/10 不錯

Terri

讚好:整潔度
They Non Smoking Rooms is Great Condition But t
於 2024 年 1 月住了 1 晚
Hotel General Manager 於 2024年1月21日的回應
Thank you for sharing your experience at Quality Inn. We're delighted to hear that you found the non-smoking rooms in great condition and that your overall stay was good. Your feedback and 4-star rating are truly appreciated.If there's anything specific you particularly enjoyed or if there's anything we can do to make your future stays even more enjoyable, please feel free to let us know. We value your input and look forward to the pleasure of welcoming you back on your next visit.Thank you for choosing Quality Inn, and we hope to host you again soon. We'll work hard to ensure that we earn all 5 stars from you following your next stay here.

10/10 優異

Angela

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
Love our room wish I could have 2 extra pillows. And it have a handicap shower bench for my mom. But the staff was amazing will book again when I return to North Carolina
於 2024 年 1 月住了 3 晚
Hotel General Manager 於 2024年1月21日的回應
Thank you for sharing your feedback about your recent stay at Quality Inn in Albemarle, NC. We're thrilled to hear that you loved your room and that the staff was amazing. Your comfort and satisfaction are important to us.We appreciate your suggestions regarding the extra pillows and a handicap shower bench for your mom. Your feedback helps us understand the needs of our guests better, and we'll take this into consideration for future improvements.We look forward to welcoming you back when you return to Albemarle, NC. If there's anything specific you'd like to arrange for your next stay or if there's anything else we can do to make your stays even more enjoyable, please feel free to let us know what you require when you next arrive to check in.Thank you for choosing Quality Inn, and we can't wait to host you again.

10/10 優異

Nucharat

於 2023 年 12 月住了 1 晚

8/10 不錯

Marcus

於 2023 年 12 月住了 1 晚

4/10 欠佳

Christian

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 6 晚

10/10 優異

Patricia

於 2023 年 12 月住了 1 晚

6/10 一般

Eric

家人同遊
不滿:整潔度和住宿狀況
no towels or wash cloth or hand towel at all had to go get them and got back to take a shower and the shower head was absolutely horrible and the tub was awful wasn’t going to get in there if you seen it you probably wouldn’t have got in there either. how can the cleaning people not see that
於 2023 年 11 月住了 1 晚
Hotel General Manager 於 2023年11月28日的回應
I want to extend my sincere apologies for the multiple issues you encountered during your stay, particularly the lack of towels and the subpar condition of the shower and tub. Your experience falls far below the standards we strive to maintain, and I want to assure you that we take your feedback seriously.I am truly sorry for the inconvenience and frustration caused by these oversights. I will immediately address these concerns with our housekeeping and maintenance teams to ensure that such lapses do not happen again in the future.We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future.I sincerely apologize for the inconvenience and the negative impression we have left. Thank you for bringing these matters to our attention.

2/10 很差

Amber

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
This is the worst hotel I have ever stayed in. Walking in, it immediately smelled strongly of cigarettes. The couch pillows were on the floor. The trash cans still had trash from the previous occupants. The bed pillows & sheets had mascara all over them. The bathtub was dirty and I didn’t dare walk on the floors without shoes on. Even when I tried to wash my hands, I realized that the soap wrapper was open on both sides and the soap bar had clearly been used previously. There were even bags left in the drawers from the previous occupants as well. I contacted the front desk and received no answer. The next morning, I waited to talk to staff to at least let them know, but no one ever came and I had to leave to get to a work conference on time. I wouldn’t recommend this place to anyone.
於 2023 年 11 月住了 1 晚
Hotel General Manager 於 2023年11月28日的回應
I want to sincerely apologize for the extremely disappointing experience you had during your stay at our hotel. Your feedback is deeply concerning, and I want to assure you that this is not reflective of the standards we strive to maintain. I am truly sorry for the inconvenience and frustration caused by the various cleanliness issues you encountered.We take your feedback seriously, and I will immediately address these concerns with our housekeeping team to ensure that such lapses do not happen again in the future. I also apologize for the lack of response from the front desk; this is not the level of service we aim to provide, and I will investigate this matter further.Your experience is not typical of the service and cleanliness we aim to offer, and I understand the negative impact it has had on your stay. I sincerely apologize for the inconvenience and the poor impression we have left. We hope you'll consider giving us another opportunity to provide you with the positive experience you deserve.

6/10 一般

Kelly

讚好:職員與服務
不滿:整潔度和客房舒適度
It is a place to stay, expect little
The overall room was in decent condition, unfortunately the room had a roach infestation in addition to June bugs. Housekeeping seems to do a job that can pass as good enough because there was a dead bug by the sink when I first entered the room and it was never cleaned up even after I left. The water for the shower never got hot. It was a warm place to stay and better than sleeping in a tent.
於 2023 年 11 月住了 2 晚
Hotel General Manager 於 2023年11月28日的回應
I want to sincerely apologize for the issues you encountered during your stay at our hotel. It is disheartening to hear about the pest infestation and cleanliness concerns you experienced, as well as the issue with the water temperature in the shower. Your experience is certainly not reflective of the standards we strive to uphold, and I want to assure you that we take your feedback seriously.We will address the pest issue immediately, implementing thorough pest control measures to ensure the problem is resolved. Additionally, we will investigate the housekeeping lapses you mentioned to prevent similar occurrences in the future.We appreciate your feedback, as it helps us identify areas for improvement. I hope you'll consider giving us another opportunity to provide you with a more positive experience in the future.

8/10 不錯

Shonti

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Family trip
於 2023 年 11 月住了 2 晚
Hotel General Manager 於 2023年11月12日的回應
Thank you for taking the time to share your feedback about your recent family trip to the Quality Inn in Albemarle, NC. We're delighted to hear that you had a positive experience during your stay.Providing a comfortable and enjoyable experience for our guests is our top priority, and we're pleased to know that your expectations were met. If there are specific aspects you enjoyed or any suggestions you'd like to share, please feel free to let us know how we may be of assistance when you're next here.We appreciate your choice to stay with us, and we look forward to the opportunity to welcome you and your family back for another pleasant stay.

4/10 欠佳

Marjorie p

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Disgusting Hotel
Coverlet had cigarette burns, bathroom had mold, chai was broken and old and dirty. breakfast was wanting. If I had known my way around, I would’ve gone to a different hotel We left a day early. Will request one days money back from Hotels. Com.
於 2023 年 11 月住了 3 晚
Hotel General Manager 於 2023年11月12日的回應
We sincerely apologize for the subpar experience you had during your recent stay at our hotel. Your feedback is crucial to us, and we are truly sorry to hear about the issues you encountered with the coverlet, bathroom, chair, and breakfast.Please be assured that we take your comments seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Cleanliness and guest comfort are our top priorities, and we regret that we fell short during your stay.We understand the importance of providing a satisfactory breakfast experience, and we will review our offerings to ensure they meet the expectations of our guests.We appreciate your understanding, and we apologize for any inconvenience caused.

6/10 一般

Thomas C

讚好:整潔度和職員與服務
不滿:住宿狀況
Ridiculously small bathroom.. Never stay again
於 2023 年 11 月住了 1 晚
Hotel General Manager 於 2023年11月12日的回應
We appreciate you taking the time to share your feedback with us. We're sorry to hear that the size of the bathroom did not meet your expectations. Guest comfort is a top priority for us, and we apologize for any inconvenience caused by the bathroom size.Your comments are important, and we will review them internally to see how we can make improvements. If there are specific aspects you would like us to address or if you have any additional feedback, please feel free to reach out to us directly when you next arrive to check in.We understand the importance of providing a comfortable and enjoyable stay, and we apologize if we fell short of your expectations on this occasion. We hope you might consider giving us another chance in the future to provide you with an improved experience.Thank you for choosing our hotel, and we appreciate your understanding.

6/10 一般

Thomas

於 2023 年 11 月住了 1 晚

2/10 很差

Dagmar

不滿:整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚

8/10 不錯

Tony

於 2023 年 10 月住了 1 晚

2/10 很差

Jason

不滿:整潔度、職員與服務、設施服務和住宿狀況
Rude staff, mold growing in bathroom, dirty towels & clothes left from previous guest left on the floor. 0/10 would not recommend
於 2023 年 9 月住了 1 晚
Hotel General Manager 於 2023年10月14日的回應
We sincerely apologize for the multiple issues you encountered during your stay with us. This is certainly not the experience we aim to provide to our guests, and we deeply regret the inconveniences you faced.Rude staff behavior, mold in the bathroom, and uncleaned rooms are unacceptable, and we will address these concerns with our team to ensure that such instances do not occur in the future.Your feedback is invaluable to us as it helps us identify areas for improvement, and we will use your comments to enhance our service and maintain the cleanliness of our rooms. We appreciate your understanding, and we hope you might consider giving us another opportunity to provide you with a vastly improved experience in the future.

6/10 一般

真實旅客

家人同遊
讚好:職員與服務和客房舒適度
The clerk was very friendly and efficient at check in. We found bugs in the shower on two separate occasions. Unwelcome knocks on the door during the night were disturbing. “Please give Privacy” tag was removed from door and ignored on two occasions.
於 2023 年 9 月住了 5 晚
Hotel General Manager 於 2023年10月14日的回應
Thank you for sharing your experience with us. We're pleased to hear that you had a positive check-in experience with a friendly and efficient clerk.However, we deeply regret the issues you encountered during your stay. The presence of bugs in the shower, unwelcome disturbances during the night, and the removal of the "Please give Privacy" tag from your door are unacceptable. We apologize for any inconvenience these issues may have caused you.Your feedback is invaluable, and we will address these concerns with our housekeeping and security teams to ensure that such instances are not repeated in the future. We appreciate your understanding, and we hope you'll consider staying with us again, where we can provide you with a more comfortable and trouble-free stay.

6/10 一般

Jacob

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Disappointed in the breakfast but room eas good
The room was good. I was very disappointed in the breakfast was falsely advertised.
於 2023 年 9 月住了 2 晚
Hotel General Manager 於 2023年10月14日的回應
Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you found the room to be good.However, we deeply regret that you were disappointed with the breakfast experience. Your satisfaction is important to us, and we apologize if our breakfast offerings did not meet your expectations or were not as advertised. We will investigate this matter to ensure our guests receive accurate information about our breakfast options.Your feedback is invaluable, and we will use it to make improvements to provide a more enjoyable experience for our guests in the future. We hope you'll consider staying with us again and allowing us the opportunity to provide you with a better experience.

10/10 優異

Elise

讚好:職員與服務
不滿:住宿狀況
The bathroom needs to be fully renovated, there are terrible stains on bath and even cigarette burn mark. There is no light switch by the door, you had to leave the door open to get enough to work out the only lights in the main room area were switches on sconces.
於 2023 年 9 月住了 1 晚
Hotel General Manager 於 2023年10月14日的回應
Thank you for taking the time to provide feedback on your recent stay. We appreciate your comments and apologize for the issues you encountered in your room.We deeply regret the condition of the bathroom, and we understand that it did not meet your expectations. Stains and a cigarette burn mark are unacceptable, and we will work to address these issues with our housekeeping and maintenance teams.Regarding the lighting in your room, we appreciate your feedback. We will evaluate the lighting situation to ensure that it is more convenient for our guests in the future.Your comments are valuable to us, and we hope that you'll consider staying with us again, as we strive to make improvements and provide a more satisfying experience on your next visit.

10/10 優異

Diana

讚好:整潔度和職員與服務
Little bit concerned about some of the people that were wandering around there and the sign that said we don’t allow locals
於 2023 年 7 月住了 3 晚
Hotel General Manager 於 2023年10月14日的回應
Thank you for sharing your concerns and feedback regarding your recent stay with us. We appreciate your comments, and we would like to address your concerns.Our primary focus is on the safety and comfort of all our guests, and we have policies in place to ensure a secure and pleasant environment. We apologize if the "no locals" sign raised concerns. This sign is typically intended to discourage loitering and unauthorized use of our facilities by individuals who are not registered guests. However, we understand that it might be perceived negatively.Your safety and peace of mind are important to us, and we appreciate your feedback. We will review our policies and signage to ensure that they are clear and respectful. We hope you'll consider staying with us again, as your satisfaction is a top priority.

8/10 不錯

Alex

家人同遊
讚好:職員與服務
Customer service was excellent but the room we stayed in was semi cleaned. The bathroom had a pair of dirty sock and wet toilet paper on the floor and also had pest problems
於 2023 年 9 月住了 1 晚
Hotel General Manager 於 2023年10月14日的回應
Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you found our customer service to be excellent; however, we deeply regret the issues you encountered in your room.The cleanliness and maintenance of our rooms are of utmost importance to us, and we sincerely apologize for the presence of cleanliness and pest issues in your room. Your comments are being shared with our housekeeping and maintenance teams to address these concerns and ensure that such instances are not repeated.We appreciate your understanding, and we will use your feedback to make improvements to provide a better experience for our guests in the future. We hope you'll consider giving us another opportunity to provide you with a more enjoyable stay.

2/10 很差

Donald

不滿:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

6/10 一般

Jamisha

於 2023 年 9 月住了 4 晚

8/10 不錯

James

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 3 晚

6/10 一般

franc

商務旅客
讚好:整潔度
Bathtub had stains. These were from normal wear but still not the first thing you want to see when you open the shower curtain.
於 2023 年 7 月住了 1 晚
Hotel General Manager 於 2023年8月3日的回應
Thank you for sharing your feedback with us about your recent stay at our hotel. We appreciate your honesty and regret that your experience was marred by the condition of the bathtub.We sincerely apologize for any disappointment or discomfort you experienced due to the stains in the bathtub. Maintaining a clean and pleasant environment for our guests is essential to us, and we regret that we fell short in this regard.Please be assured that we take your comments seriously, and we will address this matter with our housekeeping team to ensure that the issue is addressed promptly and effectively. Your feedback helps us continually improve our services and guest experience.If there is anything specific you would like to share or if there are any additional concerns you would like us to address, please do not hesitate to reach out to us directly when you're next here.Thank you for bringing this to our attention, and we hope you will consider giving us another chance in the future to provide you with a much-improved stay.

10/10 優異

Colbey

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
It’s clean and staff is friendly.
於 2023 年 7 月住了 1 晚
Hotel General Manager 於 2023年8月3日的回應
Thank you for taking the time to share your 5-star review of our Quality Inn in Albemarle, NC. We are delighted to hear that you had a pleasant experience during your stay.Maintaining a clean and welcoming environment is a top priority for us, and we are glad to know that you found our hotel to be clean and tidy. Our staff takes great pride in providing excellent service, and your kind words about our friendly team are much appreciated.Your feedback encourages and motivates us to continue delivering exceptional hospitality to all our guests. We value your patronage and your positive review.If there is anything else you would like to share or any suggestions for further improvement, please feel free to reach out to us when you're next here. We look forward to welcoming you back on your future visits to Albemarle, NC.Thank you once again for choosing our Quality Inn, and we hope to see you soon.

10/10 優異

Colbey

於 2023 年 7 月住了 1 晚

8/10 不錯

Harold L

家人同遊
讚好:整潔度和職員與服務
I would prefer more "GRAB BARS" in the bathroom. And a phone "WAKE UP" service.
於 2023 年 6 月住了 2 晚
Hotel General Manager 於 2023年7月16日的回應
Thank you for taking the time to leave a review of your recent stay at our Quality Inn in Albemarle, NC. We appreciate your feedback and are glad to hear that overall, you had a positive experience.We understand the importance of safety and convenience in our guests' bathrooms, and we appreciate your suggestion regarding the addition of more grab bars. We will certainly take this into consideration as we continue to improve our facilities. Your safety and comfort are our top priorities, and we are committed to ensuring a pleasant and secure stay for all our guests.Regarding the phone "wake-up" service, we apologize for any inconvenience caused by its absence. We appreciate your feedback and will evaluate the possibility of implementing this service in the future. In the meantime, our front desk staff is available to assist you with any wake-up call requests you may have.Thank you again for choosing our hotel and for providing valuable feedback. We take your comments seriously and use them as opportunities for improvement.We appreciate your feedback and look forward to welcoming you back on your next visit to Albemarle, NC.

8/10 不錯

Sheena

於 2023 年 6 月住了 1 晚

4/10 欠佳

真實旅客

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Horrible
Room was not very clean, hairdryer didn't work, lights blew out, fridge turned off and ruined my food, lack of towels, shower handle came off and I slipped in the shower.
於 2023 年 5 月住了 2 晚
Hotel General Manager 於 2023年6月15日的回應
Thank you for taking the time to provide feedback on your recent stay with us. We apologize for the inconveniences and issues you encountered during your visit. We strive to provide a clean and comfortable environment for our guests, and we regret that we fell short of meeting your expectations.We apologize for the cleanliness issues you experienced in your room. Our housekeeping team undergoes regular training to ensure that all rooms are thoroughly cleaned and maintained to the highest standards. Your comments will be shared with the team to address any areas that may have been overlooked.We are also sorry to hear about the malfunctioning hairdryer, blown lights, and the issue with the fridge, which resulted in the loss of your food. Your comfort and convenience are important to us, and we regret that we did not promptly resolve these issues during your stay. We will review these matters with our maintenance team to ensure that such incidents are promptly addressed and rectified.Regarding the lack of towels, we apologize for the oversight. Our front desk team is available 24/7 to assist guests with any requests, including additional towels. We encourage guests to reach out to our team members so that we can promptly address any concerns and provide the necessary amenities.Lastly, we are truly sorry to hear about the shower handle coming off and your slip in the shower. Your safety is of utmost importance to us, and we take such incidents very seriously. We will investigate this matter thoroughly to prevent any future occurrences and ensure the safety of our guests.Once again, please accept our sincere apologies for the inconveniences you experienced during your stay. We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to regain your trust and provide you with a significantly improved experience in the future.

2/10 很差

Gustavo

不滿:職員與服務
於 2023 年 6 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚

2/10 很差

Priscilla

Waking people up at 9:30 banking on doors when checking out is 11am.
於 2023 年 4 月住了 1 晚
Hotel General Manager 於 2023年5月6日的回應
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are sorry to hear that your experience was marred by the disturbance caused by our housekeeping team knocking on doors at 9:30 am.While we do have a standard check-out time of 11 am, we understand that guests may prefer to sleep in and appreciate the need for privacy and rest. We apologize for any inconvenience caused by our team's actions and will take steps to ensure that our guests are not disturbed before the check-out time.We take all feedback seriously, and we appreciate you bringing this matter to our attention. Your feedback will help us improve our service and provide a more comfortable experience for our guests.We hope that you will consider staying with us again in the future and that we will have the opportunity to provide you with the high level of service that we are known for.Thank you for choosing our hotel and for sharing your feedback.

2/10 很差

Shyheim

伴侶同遊
不滿:整潔度和住宿狀況
Wasn’t a clean place
於 2023 年 4 月住了 1 晚
Hotel General Manager 於 2023年5月6日的回應
We are sorry to hear about your recent experience at our Quality Inn. We take all feedback seriously and are disappointed to learn that your stay did not meet your expectations in terms of cleanliness.We take pride in providing a clean and comfortable environment for our guests and we apologize for any inconvenience caused. We would like to assure you that we have strict cleaning protocols in place to ensure our rooms are thoroughly cleaned and sanitized between guests.Our ultimate goal is to provide our guests with a pleasant and comfortable stay, and we regret that we fell short on this occasion.Thank you for bringing this matter to our attention. We hope you will consider staying with us again in the future and give us the opportunity to provide you with the exceptional service that our guests have come to expect from us.

8/10 不錯

Latashia

家人同遊, 商務旅客
讚好:整潔度、設施服務和住宿狀況
It was a great stay
於 2023 年 4 月住了 1 晚
Hotel General Manager 於 2023年5月6日的回應
Thank you for choosing Quality Inn Albemarle for your recent stay and for taking the time to share your positive feedback with us. We are delighted to hear that you had a great stay with us.Our team takes pride in providing exceptional customer service and ensuring that our guests have a comfortable and memorable stay. We are pleased to hear that we were able to meet your expectations and that you enjoyed your time with us.Thank you again for your review, and we look forward to welcoming you back on your next visit.

8/10 不錯

Jimmy

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 4 月住了 1 晚

2/10 很差

Turkessa

家人同遊
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Nasty
We had to change rooms 3 times. The bathrooms were not clean. All the white linens were not white anymore.
於 2023 年 3 月住了 2 晚