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北阿爾伯克爾基/里奧蘭珠希爾頓花園酒店的評價

3 out of 5
北阿爾伯克爾基/里奧蘭珠希爾頓花園酒店
1771 Rio Rancho Blvd., Rio Rancho, NM

評價

8.6

優異

10 分評分，優異；1001 則評價中有 530 則" "
8 分評分，不錯；1001 則評價中有 306 則" "
6 分評分，一般；1001 則評價中有 88 則" "
4 分評分，欠佳；1001 則評價中有 50 則" "
2 分評分，很差；1001 則評價中有 27 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

8.6/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

Gregory

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 4 晚

10/10 優異

Michael

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The front desk staff was very helpful and the room was clean and neat.
於 2024 年 5 月住了 1 晚

10/10 優異

Gayle

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff is professional and friendly. The rooms are very clean.
於 2024 年 4 月住了 1 晚
Paul Romero 於 2024年5月6日的回應
Good Morning Gayle,Thank you for you recent review of our Hilton Garden Inn.We always look forward to reviews as we enjoy sharing these with our staff. Thank you again and we hope to be of service to you again in the future.

10/10 優異

Arthur

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice. I'll be back
於 2024 年 4 月住了 1 晚
Paul Romero 於 2024年4月8日的回應
Good morning, Arthur,Thank you for taking the time to place your review of our Hilton Garden Inn. We look forward to sharing it with our staff as well as assisting you again in the future.

10/10 優異

Michael

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location. Clean and quiet
於 2024 年 4 月住了 2 晚
Paul Romero 於 2024年4月6日的回應
Good Afternoon, Michael,Thank you for your recent review, we look forward to sharing it with our staff as well as assisting you again in the future.

2/10 很差

Jacobo

於 2024 年 3 月住了 1 晚
Paul Romero 於 2024年5月3日的回應
Good Evening, I'm sorry that your reservation did not meet your expectations for your stay. I hope that you give us the opportunity to show that this is not the typical service that we provide.

10/10 優異

Simon

讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked pretty much all parts of my stay at Garden In at Hilton. Thanks sincerely. Dr. Simon J.
於 2024 年 3 月住了 2 晚
Paul Romero 於 2024年4月1日的回應
Good morning Dr. Simon J,Thank you for taking the time to complete your most recent review of our Hilton Garden Inn. We look forward to assisting you again in the future.

10/10 優異

Nadine

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Paul Romero 於 2024年3月26日的回應
Good afternoon Nadine,Thank you for your review, we look forward to sharing it with our staff as well as assisting you again in the future

2/10 很差

John

不滿：職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Paul Romero 於 2024年4月1日的回應
Good morning, John,Thank you for taking the time to complete your recent review of our Hilton Garden Inn. I'm very sorry to hear that we did not meet your expectations. We strive to make every guest's stay the most enjoyable possible. We look forward to possibly serving you again in the furture .

8/10 不錯

Alisa

讚好：整潔度和職員與服務
I have stayed here numerous times, and this visit unfortunately was not at its best, but I'm hoping it was just a one-timer. Window blind wouldn't open or close all the way, & 2 light bulbs out. Staff very nice, good area, and very quiet. Otherwise, this is my go-to hotel in the area.
於 2024 年 3 月住了 1 晚
Paul Romero 於 2024年3月26日的回應
Good evening, Alisa, Thank you for your review, we are very sorry to hear that your most recent stay was not up to the standard that we strive to provide to all of our guests. We look forward to seeing you again in the future and will be addressing your concerns with our staff immediately.

8/10 不錯

Gregg

親子同遊
Great pool! Extensive breakfast with something for everyone.
於 2024 年 3 月住了 1 晚
Paul Romero 於 2024年3月26日的回應
Good evening, Greg,Thank you for your recent review and we are happy to hear that you were able to enjoy our pool and breakfast. We look forward to seeing you again in the future.

8/10 不錯

Rosalie or David

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Paul Romero 於 2024年3月26日的回應
Good evening, Rosalie & David, Thank you for your recent review. We hope to be able to assist you again in the future.

10/10 優異

Rochelle

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazingly clean! Friendly!
於 2024 年 3 月住了 1 晚
Paul Romero 於 2024年3月26日的回應
Good evening, Rochelle,Thank you for you recent review. We are very happy to see that you enjoyed your stay with us and that our staff made your stay enjoyable. We look forward to seeing you again in the future,

8/10 不錯

Dr. Mark

讚好：住宿狀況
於 2024 年 3 月住了 1 晚
Paul Romero 於 2024年3月10日的回應
Good day, Dr. Mark,Thank you for sharing your stay with us and we look forward to assisting you again in the future.

10/10 優異

Lorraine

親子同遊
讚好：整潔度、職員與服務和住宿狀況
The room was very nice and spacious. We especially enjoyed the pool with our two children, it was quite large and warm. Breakfast was available but not free so we did not eat there.
於 2024 年 2 月住了 3 晚
Paul Romero 於 2024年3月10日的回應
Good day Lorraine,Thank you for sharing your feedback with us. I'm happy to hear that you were able to enjoy our indoor pool. We look forward to seeing you again and will share your feedback with our team.

10/10 優異

Arthur

讚好：整潔度、職員與服務和住宿狀況
The shower and bed were a bit underwhelming, but overall super happy with the site and the staff.
於 2024 年 2 月住了 1 晚
Paul Romero 於 2024年3月10日的回應
Good afternoon Arthur,Thank you for your review. We share all of our reviews with our staff and will be looking into to what we can do improve your stay on your next visit.Thank you again

10/10 優異

Chris

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Paul Romero 於 2024年3月10日的回應
Good Evening Mark,Thank you for your feedback and we look forward to assisting you again in the future.

10/10 優異

Reesa (Aptos)

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent rooms, quiet, wonderful service folks at the sign in desk. Pet Friendly. Easy access. Excellent experience
於 2024 年 1 月住了 3 晚
Paul Romero 於 2024年3月11日的回應
Good evening Reesa,Thank you for your review. We are always excited to share your feedback with our team. We look forward to serving you again in the future.

6/10 一般

Michelle

家人同遊
不滿：客房舒適度
Eh, could be better
Hotel appears to be nice. Beds are very uncomfortable. Walls are very thin. The breakfast surcharge isn’t worth it. I wouldn’t go out of my way to stay here again.
於 2024 年 2 月住了 1 晚

10/10 優異

Edward

讚好：設施服務
Clean friendly and ease of access
於 2024 年 1 月住了 1 晚
Paul Romero 於 2024年3月12日的回應
Good evening Edward,Thank you for your review we look forward to sharing this with our staff and to serving you again in the future.

10/10 優異

Janet

於 2024 年 1 月住了 1 晚

10/10 優異

Destiny

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay!
Our stay here was great. Beds were comfortable, area is quiet and room was very clean! 10/10
於 2024 年 1 月住了 1 晚
Paul Romero 於 2024年3月26日的回應
Good evening, Destiny,Thank you for your review of our Hilton Garden Inn. We look forward to sharing your feedback with our staff and seeing you again in the future.

8/10 不錯

Kimberly

於 2024 年 1 月住了 1 晚

10/10 優異

Lane

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

Derek

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚

10/10 優異

Madeleine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 優異

kevin

讚好：整潔度、職員與服務和住宿狀況
Staff was great
於 2023 年 12 月住了 2 晚

10/10 優異

Glenn

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
1. I liked the rooms. The restaurant was very nice.
於 2023 年 12 月住了 1 晚

10/10 優異

George

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Only negative was the seat on the bathroom appliance
於 2023 年 12 月住了 3 晚

10/10 優異

Sam

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

8/10 不錯

Joan

於 2023 年 12 月住了 1 晚

4/10 欠佳

DAVID

家人同遊
讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
No more Hilton...Just the name
this is a cold place. No service or communication with staff. My bilnds did not work and tha solution was clips. Clip them open. Yet, Im oaying for a HILTON HOTEL!! Why should I keep going to Hilton wheen they aren't Hilton anymore. I won't.
於 2023 年 12 月住了 2 晚

8/10 不錯

Olivier (Montgomery)

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Elevator not working properly !
於 2023 年 12 月住了 4 晚

8/10 不錯

Chris

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Didnt have hot water 1st morning but got it working next evening
於 2023 年 12 月住了 2 晚

4/10 欠佳

Nancy

不滿：住宿狀況和客房舒適度
Extremely traumatized by my hotel stay at Hilton!
When I tried to check in at the front desk the staff member assisting me could not find my reservation. I showed him my confirmation on Hotels.com but he said he could not find it on the hotels’ system and I would need to contact Hotels.com. I had driven very far and had a medical procedure at 6am the next day that required no food the prior day. Therefore, I was not feeling well and told the attendant I had to go to the restroom. I left him my iPhone with the Hotels.com reservation pulled up showing fully prepaid on Hotels.com for my 2 night stay, my ID and a credit card for the $50 incidental hotel charge. When I returned he was still not finding my reservation. Finally, someone emerged from the back and found my reservation as I was still trying to contact Hotels.com. The next day, no sleep due to the prep for my medical procedure I returned from the hospital ready to get some much needed rest. I pushed the elevator button to return to my 3rd floor room. To my horror, the elevator door opened with a member of the hotel staff and another individual trying to manipulate a gurney out of the elevator that contained a very large black body bag with an obviously deceased person. I stood there in shock waiting! Once “they” finally exited I stepped in the elevator alone terrified, shaking and extremely traumatized. I returned to my room locked the door and sit terrified wondering what had happened to the deceased. Were they murdered, or dead in the rooms next door.
於 2023 年 11 月住了 2 晚

10/10 優異

Jessica

於 2023 年 11 月住了 3 晚

8/10 不錯

Patricia

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
It’s minutes away from my daughter’s home. I’ve stayed here multiple times and staff has always been friendly and accommodating. While checking in I felt like the staff member didn’t want to really help with the request I was making. I just asked for a Mountain View lol , and I booked and paid for my reservation since Sept. 17,2023.
於 2023 年 11 月住了 1 晚

10/10 優異

Kathryn (Chicago)

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚

8/10 不錯

Richard

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Road noise for room facing Rio Rancho Boulevard was unacceptable. Noise absorbing curtains or better windows suggested.
於 2023 年 10 月住了 2 晚

8/10 不錯

Donna

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The employees were very nice and it was pretty quiet.
於 2023 年 9 月住了 3 晚

4/10 欠佳

Craig

伴侶同遊
不滿：住宿狀況
First room they gave us had a terrible smell. Facility very dated. Especially bathroom. Only elevator was working.
於 2023 年 10 月住了 1 晚

4/10 欠佳

Amber

家人同遊, 寵物同遊
讚好：整潔度和職員與服務
不滿：設施服務
Hotel staff was friendly and efficient. But Hilton Hotels are vastly overpriced and this was my final visit to any of them.
於 2023 年 10 月住了 1 晚

10/10 優異

Jeffrey (Redmond)

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stay was great. Friendly staff, nice lobby area. I liked how they always had some flavored water and coffee available. The pool was a bit chilly, but that's probably normal for NM in the fall. One quirk was that our hotel room door would not open unless we moved the knob upward. A nice staff member in the hallway let us know when they saw us struggling to get into our room. So, someone installed something backwards! It was no bother once we knew, though, and we enjoyed our stay. Would stay here again.
於 2023 年 10 月住了 4 晚

10/10 優異

Franceli

於 2023 年 9 月住了 1 晚

10/10 優異

Mercedes

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent, will book again
於 2023 年 9 月住了 2 晚

2/10 很差

Willie

於 2023 年 10 月住了 3 晚

6/10 一般

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Long Night
Hilton Garden is my go to when I travel as they always have what I need. This Hilton Garden lacked in several areas. The restaurant/lounge didn't have the variety of food and drinks I was accustom to. They were super slow, which might account for the lack of offerings. The lady at the restaurant was very friendly and helpful. Checking in at the front desk with a young gentlemen who was about as dis-engaged as you can get. Not friendly at all and he looked bothered that we drug him away from his phone. The room was nice and clean, but the noise level from the cars on the nearby highway made it difficult to get to sleep and stay asleep. I know they can't do anything abouth the street noise but it made for a long night
於 2023 年 9 月住了 1 晚

10/10 優異

Mayra

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 9 月住了 1 晚

10/10 優異

Diana

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

10/10 優異

Tara

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
Everything was great will surely be going back
於 2023 年 9 月住了 1 晚