高級客房, 1 張特大雙人床 (Smoke Free) | 房內夾萬、書桌、遮光窗簾/窗簾、熨斗/熨衫板

艾倫鎮機場紅屋頂酒店的評價

2 out of 5
艾倫鎮機場紅屋頂酒店
1846 Catasauqua Road, Allentown, PA

評價

6.4
10 分評分,優異;1003 則評價中有 219 則" "
8 分評分,不錯;1003 則評價中有 269 則" "
6 分評分,一般;1003 則評價中有 172 則" "
4 分評分,欠佳;1003 則評價中有 127 則" "
2 分評分,很差;1003 則評價中有 216 則" "

6.6/10 

整潔度

7.2/10 

職員與服務

5.4/10 

設施服務

6.2/10 

住宿狀況

5.2/10 

環保程度

評價

10/10 優異

Kevin

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good attention to customer, quick check in and check out. It was a good stay
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月2日的回應
Hello Kevin,We are pleased to hear you had a positive experience with our customer service and check-in process during your stay. Our team works hard to ensure a smooth and efficient experience for our guests. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team for further support.

10/10 優異

Sherrin

讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and affordable
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月30日的回應
Hello Sherrin,We're glad you found our hotel clean and affordable during your stay. We aim to offer our guests a comfortable experience at a reasonable price. Your feedback is valued as we strive to provide exceptional service. Thank you for choosing to stay with us.

4/10 欠佳

Tanner

讚好:整潔度
不滿:住宿狀況
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月1日的回應
Hello Tanner, We appreciate you choosing our hotel for your recent stay. Feel free to contact us directly with any concerns or suggestions so we can further enhance your experience next time.

10/10 優異

SANTA

讚好:整潔度、職員與服務、設施服務和住宿狀況
Customer service was very good, check in and check out was fast and easy; comfy rooms., very good experience
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月26日的回應
Hello SANTA,We are delighted to hear that you had a positive experience during your stay with us. Ensuring efficient check-in and check-out processes is a priority for us, and we are glad to hear that it met your expectations. It's great to know that you found our rooms comfortable. We appreciate your feedback and hope to welcome you back in the future.

6/10 一般

ingrid (west babylon)

伴侶同遊
讚好:職員與服務
It was ok for 1 night
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月4日的回應
Hello ingrid,We appreciate you choosing to stay with us and hope you had a comfortable night. Should you ever return, we aim to exceed your expectations for a longer stay. Thank you for taking the time to share your feedback with us.

6/10 一般

Stephen

伴侶同遊
不滿:職員與服務和住宿狀況
I mean I only stayed there for a day but it smelled kinda strange. But I guess u get what u pay for
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月23日的回應
Hello Stephen, We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team will look into this matter to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

2/10 很差

Jenneen

伴侶同遊
不滿:整潔度、職員與服務和住宿狀況
Filthy sirty
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello Jenneen, We appreciate your feedback and will make sure to address any cleanliness issues promptly. Your comments are valuable in our commitment to improving our service for all guests. Thank you for bringing this to our attention.

10/10 優異

Steve

讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean room
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello Steve,We are delighted to hear that you found your room to be clean during your stay. Our housekeeping team works diligently to ensure all our guests have a comfortable and enjoyable experience. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 優異

John

讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and convenient
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月17日的回應
Hello John,We are delighted to hear that you found our hotel clean and convenient. We strive to provide a positive experience for all our guests. If you have any further feedback or suggestions, please do not hesitate to contact our management team directly.

10/10 優異

Brittany

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月15日的回應
Hello Brittany,We appreciate your positive feedback and are pleased to hear you had an excellent experience at our hotel. Should you have any further feedback or suggestions, we encourage you to contact our management team directly for assistance. Your satisfaction is our priority.

10/10 優異

Mark

商務旅客
讚好:整潔度
Cost effective for business teavel
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月10日的回應
Hello Mark,We are thrilled to hear that you found our hotel cost-effective for your business trip. Our team is dedicated to providing value to all our guests. Should you have any feedback on how we can further enhance your experience, please feel free to reach out to our management team directly. We look forward to welcoming you back again in the future.

10/10 優異

Deshaun

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice stay
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月11日的回應
Hello Deshaun,We are delighted to hear that you had a pleasant stay with us. Your feedback is valuable to us, and we look forward to welcoming you back in the future.

10/10 優異

Kwanna

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was nice stay room was spacious and clean in affordable rate. It was more than I was expecting. Overall I liked that.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月7日的回應
Hello Kwanna,We are delighted to hear that you enjoyed your stay with us and found our spacious and clean rooms to be above your expectations. We strive to provide our guests with a comfortable and affordable experience. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 優異

Bowen

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I liked the clean room and the location. Staffs were so helpful.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月7日的回應
Hello Bowen,We're glad to hear you enjoyed our clean rooms, convenient location, and helpful staff members. Your feedback is valuable to us, and we appreciate you taking the time to share your positive experience. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 優異

William

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a good stay in clean room and price was affordable. I like this place.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月7日的回應
Hello William,We're glad to hear you had a pleasant stay in our clean and affordable rooms. We strive to provide enjoyable experiences for all our guests. Your positive feedback is appreciated and we hope to welcome you back in the future.

10/10 優異

Miguel (Bronx)

於 2024 年 4 月住了 1 晚
Manager 於 2024年4月28日的回應
Hello Miguel,We are thrilled to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back soon!

10/10 優異

Jordan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
As always I like to stay here. Its very convenient location, staffs are friendly, room is clean and spacious and price I like in the area. If anyone looking for clean room in convenient location with affordable rate this is the good choice.
於 2024 年 4 月住了 1 晚
Carla RediResponse Specialist 於 2024年4月5日的回應
Dear Jordan,Thank you for taking the time to tell us about your experience at the Red Roof Inn Allentown Airport. We are glad to see that you enjoyed your stay, prompting your 10/10 score. You mentioned how pleased you were with the convenience of our location, the friendliness of our staff, the cleanliness of the room and the value to price ratio. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 不錯

Arlette

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Carla RediResponse Specialist 於 2024年4月5日的回應
Hello Arlette, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Allentown Airport and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 優異

Lorraine

於 2024 年 4 月住了 1 晚
Manager 於 2024年4月25日的回應
Hello Lorraine,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

10/10 優異

Henry

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was nice stay, room was clean and affordable price.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月5日的回應
Hello Henry,We are glad to hear that you had a pleasant stay with us and that you found our rooms clean and reasonably priced. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 優異

Larry

於 2024 年 4 月住了 1 晚
Manager 於 2024年4月24日的回應
Hello Larry,We are thrilled to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back again soon.

10/10 優異

Carola

讚好:整潔度、職員與服務、設施服務和住宿狀況
It was very good stay in clean room and the rate was reasonable in the area.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月5日的回應
Hello Carola,We are stoked to hear that you enjoyed your stay with us and found our rooms clean. We strive to offer competitive rates for our guests. If you ever find yourself back in the area, we would love to welcome you again.

10/10 優異

Davis

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I enjoyed my stay in clean and spacious room on very reasonable price in the town.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月1日的回應
Hello Davis,We are delighted to hear that you had a pleasant stay in our clean and spacious rooms at a reasonable price. Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing our hotel, and we hope to welcome you back soon for another enjoyable experience.

10/10 優異

Cesar

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was excellent stay at very good price.
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月2日的回應
Hello Cesar,We are thrilled to hear that you had an excellent stay with us at a very competitive rate. We appreciate your positive feedback and hope to welcome you back soon for another enjoyable experience.

10/10 優異

Roney

讚好:整潔度、職員與服務、設施服務和住宿狀況
Es axesible
於 2024 年 3 月住了 1 晚
Samantha RediResponse Specialist 於 2024年3月24日的回應
Querido Rony,Gracias por tomarse el tiempo para escribir una reseña de su estadía en el RED ROOF INN ALLENTOWN AIRPORT. Es fantástico saber que estuvo satisfecho con nuestro hotel de fácil acceso. En Red Roof, nuestro objetivo es brindar experiencias agradables a todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita, lo que provocó su puntuación de 5/5. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal de Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por tu reseña. Esperamos verlo en el futuro, en caso de que sus viajes lo traigan de regreso a nuestra área.Atentamente,samanthaGestión del techo rojoEspecialista en RediResponse

4/10 欠佳

RAMON EDUARDO

多人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Todo el hotel está sucio. Hay cucarachitas. El baño huele mal. Las camas son incómodas y la ropa de cama luce vieja y curtida
於 2024 年 3 月住了 3 晚
Manager 於 2024年3月13日的回應
Hello RAMON EDUARDO, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 很差

Adriano

不滿:整潔度、職員與服務和住宿狀況
A very dirty hotel
於 2024 年 2 月住了 1 晚
Recordo Rediresponse Specialist 於 2024年3月2日的回應
Hello Adriano,Thank you for taking the time to tell us about your experience at the Red Roof Inn Allentown Airport. It's saddening to hear that you had an unclean experience with us. Please accept our sincerest apologies for the indicated unclean stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,RecordoRed Roof Management Rediresponse Specialist

4/10 欠佳

Ivonne

親子同遊, 寵物同遊
讚好:整潔度和住宿狀況
不滿:職員與服務和設施服務
What I didn’t like is that I was surprised with the “damage deposit” and then the fact there’s no over night housekeeping is a problem. My son threw up on the bed luckily I requested 2 beds I called the front desk and was told someone would come in the morning and a note would be made which neither happened. I ended up asking the housekeeper which was around after 10 am if he could change the bed sheet and that I would wait he said he would once he’s finished with the room he was currently cleaning. Over half an hour went and he was still cleaning so I told him to forget it I had to go. The next day for me to check out, the man working the front desk at the moment asked me to wait about “2 minutes” while he walkie talkied the same housekeeper to check for damages in his language then after about 10 minutes he shows him a video and I told him let me guess the vomit on the bed then I had to wait for the manager and he says it looks like poop and urine so I explained to him the situation I even mentioned the supposed note that was made then he tells me because of the fact there’s no note that’s why I’m getting back my deposit then tells me next time make sure I don’t make a mess as if I was supposed to know my son was going to throw up during late hours? I told them check by the toilet you can see where there’s more by the floor since I had to carry him to finish his throw up. This place I’ve been coming for years and I only come since they accept my dog but I was very disappoin
於 2024 年 2 月住了 3 晚
Manager 於 2024年2月27日的回應
Hello Ivonne, We regret to hear about the challenges faced during your recent stay. Please know that we take all feedback seriously and will address your concerns with the team to ensure a more seamless experience for our guests in the future. If you require further assistance or clarification, we recommend contacting our management directly for a more detailed resolution process. We appreciate your continued loyalty and hope to have the opportunity to welcome you back for an improved stay.

4/10 欠佳

Liana

伴侶同遊
不滿:設施服務
The room smelled like cigarettes, the tv was in a bad position facing the wardrobe instead of the bed. Light had mold.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月24日的回應
Hello Liana,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will forward your comments to the relevant departments for review and improvement. Your satisfaction is important to us, and we hope to welcome you back for a better experience in the future.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月23日的回應
Hello LYNN'S,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

2/10 很差

Felicia

親子同遊, 寵物同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The staff weren’t kind at all especially front desk. Housekeeping did not do their job; I had to wait anywhere from two hours to twenty-four hours for blankets towels and toilet paper. When I did ask the lady housekeeper said “you always need everyday” nobody ever came to clean our room, we had to clean when we arrived because it was absolutely disgusting nothing was moved for cleaning so we had to do exactly that. upon check out my Mother cleaned thee entire room and left it spotless. I would never recommend this location.
於 2024 年 1 月住了 4 晚
Manager 於 2024年1月18日的回應
Hello Felicia, Thank you for sharing your recent experience with us. We apologize for any inconvenience you may have encountered during your stay. We strive to provide exceptional service to all our guests, and we are sorry to hear that our staff did not meet your expectations. We appreciate your feedback regarding housekeeping, and we will discuss this with the team to ensure our high standards are consistently met. We apologize for any inconvenience caused and appreciate your understanding.

2/10 很差

Johana

家人同遊
讚好:職員與服務
不滿:設施服務和住宿狀況
The receptionist was very nice but when we got to the room it was dirty, the floor, the bathroom, the sheets were stained and burned, the room smelled like cigarettes, I complained and they gave me another one, which was not very clean either, there was hair on the pillows, the floor was dirty The bathroom smelled like urine.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月14日的回應
Hello Johana,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and have shared your concerns with our housekeeping team to ensure that all rooms are properly cleaned and maintained. We strive to provide a comfortable and clean environment for all our guests and will take steps to address the issues you mentioned. Thank you for bringing this to our attention, as it allows us to improve our services.

6/10 一般

Timothy

Clean and comfy
It was an affordable place compared to others in the area. I have stayed here many times before and it is always clean and comfy. I would definitely recommend to others who are looking for a one night or two night stay or passing through. Easy access to highways and stores and restaurants.
於 2024 年 1 月住了 3 晚
Manager 於 2024年1月14日的回應
Hello Timothy,Thank you for choosing our hotel for your recent stay. We appreciate your loyalty as a repeat guest and are glad to hear that our clean and comfortable accommodations met your expectations. We're delighted that you found our location convenient for accessing highways and nearby amenities. We value your recommendation and hope to welcome you back for another pleasant stay in the future.

10/10 優異

Andamo

於 2024 年 1 月住了 1 晚
Xao RediResponse Specialist 於 2024年1月13日的回應
Thank you for sharing your perfect rating with us, Andamo. Our staff at the Red Roof Inn Allentown Airport was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

6/10 一般

Carlos (DENVILLE)

讚好:設施服務
Near Windcreek casino! There was no WiFi in room 206. Only in the first floor and office you can access WiFi The staff promised to fix it but it was never fixed!
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月12日的回應
Hello Carlos, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the WiFi issue in your room. While our WiFi is primarily available on the first floor and in the office, we understand that reliable connectivity is important. We regret that our attempts to address the situation were ineffective. We appreciate your feedback and will strive to improve our services.

2/10 很差

Fernando

親子同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Both room are dirty and smelled like pee and cigarettes. We ask had to ask for room change because of the smell
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月10日的回應
Hello Fernando, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused during your stay. We strive to provide a clean and comfortable environment for our guests and we are sorry that we fell short of your expectations. We encourage guests to contact our management team directly to address any concerns they may have.

8/10 不錯

Will

於 2023 年 12 月住了 1 晚
Manager 於 2024年1月22日的回應
Hello Will, We appreciate you choosing our hotel for your stay. We hope that you had a pleasant experience during your time with us. If you have any specific feedback or suggestions, we encourage you to reach out to us so we can address any issues and continue to improve our services.

2/10 很差

Quincey

不滿:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Dannielle Redireponse Specialist 於 2023年12月30日的回應
Hello Quincey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ALLENTOWN AIRPORT and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

2/10 很差

Joseph

於 2023 年 12 月住了 1 晚
Manager 於 2023年12月26日的回應
Hello Joseph, We're sorry to hear that your experience with us fell short of expectations. We would greatly appreciate it if you could reach out to our hotel directly with any specific feedback you may have, so that we can address the issues you encountered. We value your satisfaction and hope to have the opportunity to improve your perception of our property.

10/10 優異

Samie

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 3 晚
Sharma RediResponse Specialist 於 2023年12月25日的回應
Hello Samie, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ALLENTOWN AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 優異

Gloria

於 2023 年 12 月住了 1 晚
Sharma RediResponse Specialist 於 2023年12月25日的回應
Hello Gloria, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ALLENTOWN AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 很差

Ericka

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Terrible, dirty room n bathroom no showe curtain or remote in the tv remote
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月24日的回應
Hello Ericka,Thank you for bringing your concerns to our attention. We're sorry to hear about your experience with the cleanliness and lack of amenities in your room. Our team strives to provide a comfortable stay for all guests, and we apologize for falling short in this instance. We appreciate your feedback and will address these issues to ensure a better experience for future guests.

10/10 優異

Andora

於 2023 年 12 月住了 5 晚
Manager 於 2023年12月25日的回應
Hello Andora,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a fantastic experience with us. Our team is dedicated to providing exceptional service and ensuring our guests have a memorable stay. We hope to have the pleasure of welcoming you back in the future.

4/10 欠佳

Julie

不滿:職員與服務、住宿狀況和客房舒適度
Don’t do it!!!!!!
Had to wait to check in until desk clerk finished his cigarette. Asked for bottom floor got 2nd floor room smelled like bleach had ONE towel that’s it went to clerk for refund put us in diff room. Was better but website pix are not accurate- no microwave no fridge no hair dryer no iron but expensive
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月23日的回應
Hello Julie, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to provide a seamless check-in process and will address the issue with the desk clerk to ensure this doesn't happen in the future. We appreciate your patience regarding your room allocation and are glad that we were able to accommodate your request. We apologize for any discrepancies in our website photos and amenities provided. We value your input and will take it into consideration for future improvements.

10/10 優異

jamal

於 2023 年 11 月住了 2 晚
Manager 於 2023年12月17日的回應
Hello jamal,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If you have any further comments or suggestions, we encourage you to reach out to us directly. We look forward to welcoming you back in the future.

10/10 優異

Andamo

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very polite staff ! Good service
於 2023 年 11 月住了 1 晚
Tianna RediResponse Specialist 於 2023年12月15日的回應
Dear Andamo, We appreciate your review following your recent experience at the Red Roof Inn Allentown Airport. We strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the hospitality of our staff. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

2/10 很差

Chet

商務旅客
不滿:整潔度、職員與服務和住宿狀況
Roaches we're Everywhere. Please don't consider staying here. If you do at least HONESTLY share your experiences, LMBO...
於 2023 年 12 月住了 4 晚
Manager 於 2023年12月14日的回應
Hello Chet, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 一般

Robert

不滿:整潔度、住宿狀況和客房舒適度
Nope
Room was upgraded recently. Although we ended up leaving early. Just felt very unsafe.
於 2023 年 11 月住了 1 晚
Manager 於 2023年12月2日的回應
Hello Robert, Thank you for your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you may have experienced. We value the safety and security of our guests and take your concerns seriously. We encourage you to reach out to our management team directly to discuss your specific concerns. Your satisfaction is important to us and we appreciate the opportunity to address any issues.

6/10 一般

Michael

商務旅客
讚好:職員與服務
不滿:整潔度
I had to upgrade the room to get a refrigerator and microwave after I checked in. The second room was nice and much bigger with a desk. The bathtub curtain in the upgraded room smelled and had mold on the bottom.
於 2023 年 11 月住了 3 晚
Linton Red Roof Management Rediresponse Specialist 於 2023年11月18日的回應
Dear Michael,Thank you for telling us about your recent visit to RED ROOF INN ALLENTOWN AIRPORT. It's good to read that our nice and spacious room met your expectations. However, you indicated that the condition of the bathroom curtain hindered your ability to enjoy your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.With thanks,LintonRed Roof ManagementRediresponse Specialist

10/10 優異

Katlyn

於 2023 年 11 月住了 1 晚
Dannielle Rediresponse Specialist 於 2023年12月5日的回應
Hello Katlyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ALLENTOWN AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist