Our room was nice, clean, and spacious.
The mid shift desk clerk was 5 star
I chose this hotel for it's indoor pool, which opens at 10am
Unfortunately, when we came down at 11am set for swimming, the woman who worked the Continental breakfast informed us the pool was closed until 12:30 because she also was the pool person and needed to repair something with the pool AFTER she cleaned the breakfast area.
Unfortunately, the pool did not open until 3pm, which really interfered with our evening plans.
My personal opinion is the breakfast area cleanup should have been delayed
The space is not used outside of the 6am to 10am serving time, and since guests were expecting pool access at 10am, told it would open at 12:30, then had to wait until 3pm, I feel the staff priorities at this point was not guest focused
Our 6 year old grandson only got to swim for an hour after we all had planned on swimming from 11am to 4pm
The day time desk clerk did call us at 12:30 to let us know the pool wouldn't open until 3pm, which was kind of her
As for the breakfast/pool person, she definitely was NOT guest oriented
Our final breakfast had a guest requesting regular coffee and was told she'd get to it
"Getting to it" entailed her restocking out meal packages, of which there were plenty, as well as hot chocolate packages, again already well stocked, and proceeded to wipe down tables that were already clean before she took the coffee decanter to brew the coffee. The guest never got his coffee
