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阿拉木圖藍寶石大酒店的評價

2.5 out of 5
阿拉木圖藍寶石大酒店
Dostyk avenue, 32, 32, Almaty, AMY

評價

8.2

很好

10 分評分，優異；23 則評價中有 8 則" "
8 分評分，不錯；23 則評價中有 11 則" "
6 分評分，一般；23 則評價中有 3 則" "
4 分評分，欠佳；23 則評價中有 1 則" "
2 分評分，很差；23 則評價中有 0 則" "

9.2/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

8.6/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Baofeng

於 2020 年 12 月住了 1 晚

6/10 一般

真實旅客

讚好：職員與服務
Disappointed
We weren't very pleased with this place. For starters, we found out upon arrival that we had to pay 6000 tenge for two people/two nights. Below is the only mention of potential fees: "Hotel fees The price DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges and surcharges upon check-out." The staff claimed this was a newly imposed tax from Feb 2023. Well, I booked the hotel in June of 2023 and was not informed of this fee. It was also necessary to pay in cash. I've never had such a large charge not disclosed on Hotels.com. Aside from that, the breakfast had some issues (no toaster? terrible coffee, not ready on time) And the room was quite shabby and stinky. One positive was the staff was helpful with luggage storage both pre and post-checkout
於 2023 年 6 月住了 2 晚

8/10 不錯

Pradip Kumar

於 2023 年 5 月住了 4 晚

10/10 優異

MAXIM

於 2021 年 12 月住了 1 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel
Clean, kind reception
於 2021 年 1 月住了 1 晚

4/10 欠佳

Elena

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Somebody smoked throughout all my stay
In general, it's a very good hotel. However, there is one serious downside. During all my stay my room was filled with cigarette smoke. When I complained to the receptionist, they were apologetic, but said that they have one person staying who keeps smoking despite all warnings, and there is nothing they can do about him. Air conditioning system spread the smoke to all rooms of that floor. They offered to move me to another floor, but it was too much of a hassle for me to move my belongings. It surprised me that the person who was clearly violating the hotel's rules and was warned many times was not evicted, even though all guests of that floor suffered because of him. I think this hotel should enforce its rules more strictly.
於 2019 年 10 月住了 3 晚
Grand Sapphire Hotel 於 2020年2月17日的回應
Dear guest, we apologize for any inconvenience caused. We will take into account your remark. Thanks for your feedback. Best regards Grand Sapphire team.

6/10 一般

Jan Mikael

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fint rum - men busstrafik
Tyvärr väcktes jag 06:30 varje morgon när busstrafiken kom igång. Hade rummet varit tystare hade det varit perfekt. Det finns antagligen tystare rum. Polaren sov som en stock.
於 2019 年 12 月住了 7 晚
Grand Sapphire Hotel Almaty 於 2020年2月3日的回應
Dear Jan Mikael. We apologize for any inconvenience. The reception is open 24/7, you could contact them, you would be relocated to a room with windows to the courtyard. Best regards Grand Sapphire team.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 3 晚
Grand Sapphire hotel team 於 2019年10月12日的回應
Dear Guest! Thank you very much for your nice review! We are happy that you enjoyed your stay and will be looking forward to meet you soon again! Kind regards, Grand Sapphire hotel team!

8/10 不錯

William

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 6 晚
Grand Sapphire Hotel Team 於 2019年10月5日的回應
Dear William, thank you for taking time to leave us your feedback. We look forward to welcoming you at Grand Sapphire Hotel again.

8/10 不錯

Simen

讚好：整潔度和住宿狀況
於 2019 年 8 月住了 2 晚
Banu 於 2019年9月5日的回應
Dear Simen, thank you for your review! Hope to see you again in our hotel!

8/10 不錯

Svetlana

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 1 晚
Banu 於 2019年8月20日的回應
Dear Svetlana, thank you for your review! Hope to see you again in our hotel!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 7 月住了 6 晚
Banu 於 2019年8月8日的回應
Dear guest, thank you for your review! Hope to see you again in our hotel!

8/10 不錯

Antti

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very beautiful breakfast room. Very friendly staff. The room is a bit too small so you easily hurt yourself to hard corners of the bed.
於 2019 年 7 月住了 1 晚
Banu 於 2019年8月7日的回應
Dear Antti, thank you for your review about our hotel! We are glad to recognise that your accommodation was comfortable for you and you are satisfied with our hotel. Hope to see you again among our distinguished guests! Kind regards, Hotel team.

8/10 不錯

Bolat

讚好：客房舒適度
Слабый отель в отличном районе
Отличное местоположение рядом с основными достопримечательностями - это основное достоинство отеля. Категорически не понравились завтраки и в целом обслуживающий персонал. Обслуживание в отеле долгое и равнодушное. Яичницу на завтрака умудряются принести холодной, хотя в зале было занято всего 2 столика. Фруктовая тарелка - это маленькая чашка с несколькими кусочками фруктов. А тарелка с выпечкой всего лишь одинокой заветренное пирожное
於 2019 年 5 月住了 1 晚
Banu 於 2019年6月7日的回應
Уважаемый Bolat, благодарим Вас, что уделили время и оставили отзыв о нашем отеле. Приносим извинения за доставленные неудобства. С каждым отзывом мы делаем все зависящее от нас и стараемся устранять причины возникновения неудобств. Надеемся вновь увидеть Вас в нашем отеле среди наших уважаемых гостей. С уважением, Команда отеля "Grand Sapphire"

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Friendly staff, spoke English. Clean tidy room, lots of extras like tooth kit etc. Great value.
於 2019 年 3 月住了 4 晚

10/10 優異

TB

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
荷物預かりなど対応が親切だった。
於 2018 年 11 月住了 1 晚

8/10 不錯

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Two weeks in the Grand Sapphire
Every hotel in Central Asia I have stayed in had some kind of plumbing issue. This one was the hot water, you had to turn the shower and tap to full hot for about 10 minutes for it to get warm enough to shower. A word to the desk and it improved but still a big lag while it warms up. Restaurant I only had the breakfast. Presentation was 100% we are still working on the serving temperature.
於 2018 年 7 月住了 7 晚

8/10 不錯

Tatyana

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Гостепреимный Алма атинский отель
Очень понравился гостеприимный край и поэтому пребывание в отеле оставило самые приятные впечатления Расположение не совсем близко к основным достопримечательностями но через день к этому привыкаешь а в остальном-скорее порекомендую этот отель для пребывания чем нет
於 2018 年 7 月住了 4 晚
Татьяна ( Sales manager) 於 2018年8月1日的回應
Татьяна, благодарим Вас за оставленный отзыв.Наша команда очень рада что вам все понравилось.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent hotel, friendly staff and in a very beautiful area. I would mst definitely come here again
於 2018 年 2 月住了 1 晚
Sales manager 於 2018年2月14日的回應
Thank you very much for your kind words. Hope to welcoming you again.

8/10 不錯

Alexandr

讚好：整潔度、職員與服務和客房舒適度
於 2018 年 1 月住了 2 晚
Maira Babayeva 於 2018年1月19日的回應
Thanks for staying with us!

6/10 一般

Martin

讚好：整潔度和住宿狀況
Average hotel in a good location
My stay was ok in this hotel. Nothing special there. Room and especially the bathroom was very small. No proper desk to sit. No English channels on TV. The use of the sauna was at extra charge which I didn't expect. For the breakfast I had to go to an outside restaurant since the hotel restaurant was under refurbishment. Location is very good.
於 2017 年 12 月住了 3 晚
Dear Mr. Martin, Thank you for staying with us and for taking the time in sharing your experience. Please be assured that your comments are well received as we continuously strive to provide excellent guest experience. Best regards, Grand Sapphire.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 10 月住了 3 晚
Good mornig, Thank you for your review!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel meraviglioso
於 2017 年 11 月住了 1 晚
Dear Guest, Thank you very much for choosing Grand Sapphire Hotel and for your nice feedback. We are always happy to help you. Hoping to welcome you in the future with warm greetings. Best regards, Mayra Babayeva, Sales manager.