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哈薩克斯坦酒店的評價

4 out of 5
哈薩克斯坦酒店
Dostyk ave 52/2, Almaty

評價

8.0

很好

10 分評分，優異；153 則評價中有 58 則" "
8 分評分，不錯；153 則評價中有 54 則" "
6 分評分，一般；153 則評價中有 27 則" "
4 分評分，欠佳；153 則評價中有 6 則" "
2 分評分，很差；153 則評價中有 8 則" "

8.0/10 

整潔度

8.0/10 

職員與服務

8.4/10 

設施服務

7.4/10 

住宿狀況

7.8/10 

環保程度

評價

8/10 不錯

yu tak

讚好：整潔度、職員與服務和客房舒適度
實而不華
在市中心，鄰近地鐵站，及餐廳，出入方便
於 2019 年 6 月住了 1 晚

6/10 一般

joy (hong kong)

不滿：整潔度、住宿狀況和客房舒適度
房間服務不太理想,被褥只是重舖，並沒有更新。 而且提供飲用水不足，但是酒店未能提供加熱飲用水的用具，如果要水，,要付款加添。
於 2017 年 12 月住了 7 晚

10/10 優異

Elizabeth

讚好：整潔度、職員與服務和住宿狀況
Stayed one night before leaving Kazakhstan. Comfortable bed and convenient location
於 2024 年 5 月住了 1 晚

10/10 優異

Zhan

讚好：整潔度、設施服務和住宿狀況
Beautiful property and clean
於 2024 年 5 月住了 2 晚

6/10 一般

Aziza

Staff is not helpful- i had three suitcases however no help from staff.
於 2024 年 5 月住了 1 晚

10/10 優異

Nobuyuki

於 2024 年 4 月住了 2 晚

10/10 優異

Donald

讚好：整潔度、職員與服務和住宿狀況
Consistently good
於 2024 年 3 月住了 1 晚
Anelya 於 2024年4月18日的回應
Dear Guest, We would like to express our sincere gratitude to you for sharing your impressions of our services and highly appreciated the level of service. Thank you for appreciating the location of the hotel and the variety of breakfasts. We hope that you will appreciate our efforts, as well as other important categories such as the quality of cleaning, room service, restaurant service and many additional services. Your opinion is very important to us! With respect, The team of the hotel Kazakhstan!

10/10 優異

Dennis

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Good value for the money. Great breakfast!
於 2024 年 2 月住了 3 晚
Anelya 於 2024年4月18日的回應
Dear Guest, We would like to express our sincere gratitude to you for sharing your impressions of our services and highly appreciated the level of service. Thank you for appreciating the location of the hotel and the variety of breakfasts. We hope that you will appreciate our efforts, as well as other important categories such as the quality of cleaning, room service, restaurant service and many additional services. Your opinion is very important to us! With respect, The team of the hotel Kazakhstan!

10/10 優異

AYHAN (Fort Lauderdale)

讚好：整潔度、職員與服務、設施服務和住宿狀況
good stuff, nice restaurants
於 2024 年 2 月住了 2 晚
Anelya 於 2024年4月18日的回應
Dear Guest, We would like to express our sincere gratitude to you for sharing your impressions of our services and highly appreciated the level of service. Thank you for appreciating the location of the hotel and the variety of breakfasts. We hope that you will appreciate our efforts, as well as other important categories such as the quality of cleaning, room service, restaurant service and many additional services. Your opinion is very important to us! With respect, The team of the hotel Kazakhstan!

10/10 優異

Sinan

於 2024 年 2 月住了 2 晚

10/10 優異

Hirofumi

商務旅客
讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

10/10 優異

John

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
for the last sevral years, I have been in this hotel. now this hotel is getting better and better of all areas. service, facilities, and cleanness. i give claps to the new management team.
於 2024 年 2 月住了 1 晚

10/10 優異

Andrew

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A amazing experience,,,,strongly recommended hotel accommodation and restaurants,,,centrally located in almaty Kazakhstan
於 2024 年 1 月住了 22 晚

10/10 優異

HIROYUKI

讚好：整潔度、職員與服務、設施服務和住宿狀況
Openness and nice view.
於 2024 年 1 月住了 1 晚

10/10 優異

Andrew

於 2023 年 12 月住了 14 晚

6/10 一般

Soumadip

家人同遊
讚好：設施服務和住宿狀況
不滿：職員與服務
Staffs are very slow and disobedient.

10/10 優異

Andrew

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 12 晚

10/10 優異

Ahmet

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Temiz ve kaliteli
Çok güzel ve kaliteli bir yer her konuda yardımcı oluyor otel personeli. Temiz ve kaliteli bir yer
於 2023 年 10 月住了 4 晚

10/10 優異

YUNLONG

讚好：整潔度、職員與服務和設施服務
Everything is fine besides the TV like in 80s year robots

10/10 優異

TATYANA (Laguna Niguel)

於 2023 年 10 月住了 2 晚

8/10 不錯

ANNA (Tashkent)

讚好：整潔度、職員與服務和住宿狀況
The rooms feel like well-used and required to be fixed
於 2023 年 10 月住了 1 晚

10/10 優異

ishita

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Best value for money
Amazing location. Near most of the landmarks. Safe area. Loads of restaurants, drinking places and conveniece stores right across the road. Breakfast was the highlight. Will definately stay here again.
於 2023 年 10 月住了 3 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
二度と泊まらない
・空港からホテルまでの送迎を事前にメールで依頼し、ホテルからの返信も比較的すぐに来たのだが、飛行機の便名、空港への到着時間が変更になった旨のメールを何回も送ったがまったく返信が来なかった。案の定、空港に到着し送迎ドライバーを探したが誰もおらず、じぶんでタクシーカウンターでタクシーを手配しホテルに向かった。タクシーカウンターで提示された料金は7,000テンゲでホテルが提示した料金とまったく同じだったので、最初からホテルに依頼しなければ良かった。フロントで、空港送迎の料金を取られそうになったので、誰も来なかった旨を伝えるも、あっそれならいいですと謝罪もなかった。 ・帰国する際の空港送迎を帰国日前日にフロントの女性職員に依頼したところ、私のフライト時間を確認しだけでOKとだけ言う。何時にタクシーが来るのか尋ねるも、はぁ？みたいな顔をされて何度かの押し問答の末に20:30にタクシーが来るように手配するとの返事を引き出したが、フライト時間が23:00の便だったので30分で空港に着くのか疑問ではあったが、四つ星ホテルのフロントが言うのだから信じる事にした。しかし、帰国日当日ノ20:30にフロント2行くと、別の担当者が空港送迎は予約されていないという。たまたま前日の女性職員(岡田結実に似ている職員)が通りかかったので、タクシーが来てない旨を伝えると、あっ!という顔になり徐ろに電話を駆け出し、電話後に今から五分後にタクシーが来るから待っててくれと言い、立ち去ってしまった。実際2タクシーかま北の歯それから10分後。かなりの渋滞に巻き込まれたが、タクシーの運転手の方が裏道を駆使してなんとか空港に21:30に到着することができた。空港のチェックインに間に合ったから良かったものの、四つ星ホテルのフロントとは思えない対応だと思う。 ・シャワーの水圧が弱く、温度調整を激ムズで、シャワーを浴びた気がせず毎日イライラした。 ・室内にゴミ箱が設置されておらず、不便だった。 ・高層な建物なので確かにランドマークにはなるが、わざわざこのホテルに宿泊しなくても近くに良いホテルはあるので、そっちに泊まった方が良い。
於 2023 年 10 月住了 3 晚

8/10 不錯

Greg

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 3 晚

8/10 不錯

Norio

讚好：整潔度和設施服務
Not so expensive, but easy to access to all what you need for your tourism and your work. They work efficiently not organizationally but personally. I enjoyed a lot staying here. There were good restaurants and cafes around there .
於 2023 年 10 月住了 4 晚

8/10 不錯

Muammer

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚

6/10 一般

Michiel

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 9 月住了 1 晚

10/10 優異

Morten

於 2023 年 9 月住了 3 晚

8/10 不錯

Anas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The Time Capsule Hotel😍
The hotel was pretty amazing experience to have in Almaty as I’ve been told that its one of the oldest hotels their and its like a time capsule😍 the view are wonderful no matter which side or floor you are at! The hotel have 24/7 restaurant (Noodles) and its yummy as well as they have 24/7 mini market inside the hotel and a coffee shop. If I'm visiting Almaty again, definitely will be staying at Kazakhstan Hotel again.
於 2023 年 9 月住了 3 晚

4/10 欠佳

真實旅客

商務旅客
讚好：職員與服務
不滿：住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

8/10 不錯

Bauyrzhan

不滿：職員與服務
Great location and breakfast, ok rooms and service
The hotel is a bit old and worn out, the room is pretty small, but the views on the higher floors are amazing, the location is good and breakfast is superb. But the personnel is ok, couldn't find a luggage trolley and weren't really friendly.
於 2023 年 9 月住了 2 晚

10/10 優異

Arnob Ahnaf

讚好：整潔度和職員與服務
Extremely helpful staff. I had no problems communicating regardless of spending neither Kazakh nor Russian. The room was a little old, and the tv was not compatible with internet. There was no fridge in the room either. Aside from that everything was great. Breakfast was nice. The hotel is close to bunch of resorts and there’s a nice park right outside.
於 2023 年 9 月住了 5 晚

10/10 優異

Nazim (Chicago)

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Dry good service. Amazing breakfast
於 2023 年 9 月住了 2 晚

8/10 不錯

Yohei

於 2023 年 9 月住了 1 晚

8/10 不錯

Antti

多人同遊
讚好：職員與服務和客房舒適度
several bars and restaurants in hotel. looking gir night out its your option.
於 2023 年 9 月住了 1 晚

10/10 優異

Brian

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 7 晚

8/10 不錯

Jeff (Acacia Ridge)

於 2023 年 8 月住了 3 晚

2/10 很差

AIBEK

不滿：整潔度和住宿狀況
Sauna is for private sessions during the day. Room wth no AC, should have mentioned during booking. Good food.
於 2023 年 8 月住了 1 晚

6/10 一般

Kirolos

讚好：職員與服務和設施服務
This hotel has an ideal location. You can walk to many attractions. also metro and bus stop near the hotel. The hotel staff are wonderful, very helpful and kind. The breakfast is delicious. The lobby and reception area are a bit dusty. Also don't use the shop and currency exchange at the hotel because the price is too high there. my room did not match the photo on the site. the furniture is old and chipped. big TV from the 90s. In general, the feeling of the room is like returning to the USSR
於 2023 年 8 月住了 6 晚

6/10 一般

Dmitry

多人同遊
讚好：整潔度、職員與服務和設施服務
Air condition was not available in the bedroom (only in the second room within Junior Suite).
於 2023 年 7 月住了 6 晚

10/10 優異

Gayle

伴侶同遊
讚好：設施服務
This is a landmark Soviet era hotel updated with contemporary style and current amenities. Terrific service. Breakfast buffet included an extraordinary array of regional and classic foods.
於 2023 年 8 月住了 3 晚

6/10 一般

tatiana

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice breakfast Extremely loud music on the 26th floor preventing guests from sleeping on floors around it Nice staff
於 2023 年 7 月住了 5 晚

6/10 一般

Dominic

讚好：整潔度
不滿：住宿狀況
Location of hotel was excellent, walking distance to most tourist attractions. I didn’t like my room, had an old CRT tv with poor satellite reception. If you want a good sleep, I recommend choosing the city view. The mountain view has a nightclub on ground level which plays music every night.
於 2023 年 7 月住了 4 晚

6/10 一般

Majed

讚好：整潔度和住宿狀況
Breakfast is amazing. But the head of staff is always pushing his cart to the coffee/tea station. Hitting me or blocking my way. He is Turkish and cares only about Turkish guests! I paid for superior room. but got basic room instead. Stayed 23 nights and asked the reception director(Ameli) to upgrade my room. She made me sit in front of reception for 3 hours for 3 consecutive days while she kept saying 5 minutes. She had no respect for foreigners. Expedia should be notified that all the Kazakhstanis had the superior(Lux) rooms. She kept showing me downgraded rooms, instead of upgrading. Never again. They owe me money for wasting 3 days of my cherished vaccation! waiting for her to talk to me. She thinks her time is more important than the foreign clients! I think the Turkish owners hired her for her looks & nothing else. She is so rude and think that she is superior!
於 2023 年 5 月住了 4 晚

4/10 欠佳

Majed

讚好：整潔度
於 2023 年 6 月住了 6 晚

8/10 不錯

Paul

於 2023 年 6 月住了 2 晚

2/10 很差

Elena (San Diego)

商務旅客
讚好：整潔度和職員與服務
There is a bar/open air night club. Absolutely impossible to sleep and rest during a night. Music is extremely loud. Shower sewer is clogged. Shower was leaking. Old towels in bathroom. Breakfast was delicious.
於 2023 年 5 月住了 6 晚

8/10 不錯

shadman

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
staff
Thanks, friendly and pleasant staff.
於 2023 年 5 月住了 4 晚

10/10 優異

IGOR

讚好：整潔度、職員與服務和住宿狀況
Eine wunderbare Unterkunft aus guten alten Zeiten mit vielen Möglichkeiten! Sehr empfehlenswert!
於 2023 年 4 月住了 6 晚

10/10 優異

Timothy (Madison)

讚好：職員與服務、設施服務和住宿狀況
I've been to Kazakhstan many times and stayed at several places in Almaty. The Hotel Kazakhstan is my top choice for several reasons: It is in a prime location in the heart of the city where you can easily walk to many of the main attractions--the Green Bazaar, Panfilov Park, Ascension Cathedral, Kok-Tobe funicular, the opera house, etc. Almaty is a city made for walking! The hotel Kazakhstan is at a higher elevation, especially if you're in an upper floor, so the air is much fresher. The big windows in the rooms also open wide, so you can let in all the fresh mountain air. The complimentary breakfast is vast, with all the usual breakfast items plus many hot dishes, fruits, salads, etc. There are several good restaurants in the Hotel KZ complex, and there are dozens of excellent restaurants nearby. Directly behind the Hotel Kazakhstan is a peaceful and shady city park where you can relax. It also has a great children's playground--excellent if you are traveling with kids. If you are new to Almaty, you will want to ride up to Kok-Tobe on the funicular, and the entrance is directly next door. I found the hotel staff extremely helpful and friendly. (Not all the staff are equally good with English, so you should have patience too.) Lastly, the room rates are a great bargain (I had a "Superior" room on the 24th floor on my last visit, which had terrific mountain views.) There are many much more expensive hotels in Almaty, but the Hotel Kazakhstan is my personal favorite.