外觀

哥本哈根貝拉天空萬豪 AC 酒店的評價

4 out of 5
哥本哈根貝拉天空萬豪 AC 酒店
Martha Christensens Vej 5, Copenhagen

評價

8.4

很好

10 分評分,優異;1227 則評價中有 602 則" "
8 分評分,不錯;1227 則評價中有 400 則" "
6 分評分,一般;1227 則評價中有 110 則" "
4 分評分,欠佳;1227 則評價中有 73 則" "
2 分評分,很差;1227 則評價中有 42 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Tak

讚好:整潔度、職員與服務、設施服務和住宿狀況
excellent services, value for money.
於 2024 年 2 月住了 4 晚

6/10 一般

真實旅客

多人同遊
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Not enough manpower, we has been waiting to get luggage for 15 mins
於 2023 年 6 月住了 2 晚

8/10 不錯

Jay

家人同遊
讚好:職員與服務和住宿狀況
Front counter is lousy and no one there picked up the phone as I dialed several times just asking for information.
於 2022 年 8 月住了 1 晚

10/10 優異

Wang

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 4 月住了 2 晚

2/10 很差

Mechelle

讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Sent email to manager requesting full refund. The four rooms I was moved to were all disgustingly filthy. The fourth room and the fact that it was 12:30am in the morning forced me to decide to sleep in my clothes in the least of the filthiest room for a few hours. 1) Soiled mattresses 2) Dirty shower floors 3) Dirty glassware 4) Mirrors stained 5)Base boards filthy 6)Dirty shower head - unable yo take shower. I have pictures to support.
於 2024 年 4 月住了 1 晚

10/10 優異

Lars

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Dejligt og roligt hotel, venligt personale
於 2024 年 4 月住了 1 晚

10/10 優異

Susanne

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Modernes und schönes Hotel. Lage Top und kurze Metro Anbindung in die Innenstadt. Zimmer sehr sauber und Frühstück sehr gut! Parkmöglichkeiten ausreichend vorhanden aber leider nur über App bzw. QR-Code zu bezahlen.
於 2024 年 4 月住了 4 晚

10/10 優異

Arne

於 2024 年 4 月住了 1 晚

8/10 不錯

Liwayway A

讚好:整潔度、設施服務和住宿狀況
Good!!
於 2024 年 4 月住了 1 晚

10/10 優異

Sylvester (London)

讚好:整潔度、職員與服務、設施服務和住宿狀況
I stayed for 2nights and it was amazing.l will visit again soon
於 2024 年 4 月住了 2 晚

10/10 優異

Sandor

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent 4 stars hotel, for an affordable price in April.
於 2024 年 4 月住了 4 晚

10/10 優異

Rita

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good
於 2024 年 3 月住了 3 晚
Katerina Woleska, Guest Relations 於 2024年3月31日的回應
Dear Rita,Thank you for your feedback and for giving us the highest score. We are delighted that you enjoyed your stay and that we met your expectations. We do hope to see you again in the future.Kind Regards.

10/10 優異

Ben

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

8/10 不錯

jonathan

讚好:職員與服務、設施服務和住宿狀況
Excellent staff, check out the bathrooms , mine was dirty
於 2024 年 3 月住了 1 晚
Katerina Woleska, Guest Relations 於 2024年3月31日的回應
Dear Jonathan,Thank you for taking the time to share your feedback. We are thrilled that you find our staff excellent as it is our goal to provide the best service possible. I would like to thank you for raising the issue regarding the bathroom cleanliness. We will investigate and address it to prevent future occurrences. We hope to welcome you back in the future and provide you with even more enjoyable experience.Kind Regards.

10/10 優異

Samuel

讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic stay, beautiful hotel and fantastic staff. Everyone from the servers to the cleaners saying hello. Easy check in and out which always helps. The restaurant on the 23rd floor was unbelievable and definitely worth a visit.
於 2024 年 2 月住了 3 晚
Katerina Woleska, Guest Relations 於 2024年3月31日的回應
Dear Samuel,On behalf of the entire team I would like to express our gratitude for your wonderful feedback. It brings us great joy to hear that you had a positive stay experience, that you were happy with our staff, and found the check-in and check-out processes to be seamless. Your compliments about Sukaiba are truly appreciated. We look forward to the opportunity to welcome you back in the future. Thank you once again.Warm Regards.

10/10 優異

Joshua

讚好:整潔度、職員與服務和住宿狀況

10/10 優異

Rajbans

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great room. Good bed.
於 2024 年 2 月住了 2 晚

10/10 優異

Güven

讚好:整潔度、職員與服務和住宿狀況
Einfach tolles hotel super personal
於 2024 年 2 月住了 2 晚
Silvia Rosado, Guest Relations Manager 於 2024年2月11日的回應
Dear Guven,On behalf of the entire hotel team, I want to thank you for sharing your experience at AC Hotel Bella Sky. I'm delighted to read that you awarded us the highest score. I would also like to express gratitude for the kind words you've dedicated to our team. They mean a lot to us, as we are dedicated to providing warm and genuine hospitality to each and every one of our guests.We hope we can welcome you back soon.Kind regards

8/10 不錯

Thomas

於 2024 年 2 月住了 1 晚

6/10 一般

Gitte

商務旅客
Fint hotel, men alt personale er engelsk talende, hvilket jeg finder meget mærkeligt på et dansk hotel. Og så kunne man ikke få Rom service, hvilket også er underligt på sådan et fint hotel.
於 2024 年 2 月住了 1 晚

8/10 不錯

Dorthe

於 2024 年 1 月住了 2 晚
Silvia Rosado, Guest Relations Manager 於 2024年2月11日的回應
Dear Dorthe,On behalf of the entire hotel team, I want to thank you for sharing your experience while staying at AC Hotel Bella Sky. We are pleased to hear that overall, you had a good time with us and we hope that you will consider our hotel on your next visit to Copenhagen. Please do not hesitate to contact us ahead if there is anything we can assist you with to make sure that everything will be perfect. Kind regards

6/10 一般

Helle

於 2024 年 1 月住了 2 晚
Katerina Woleska, Guest Relations 於 2024年2月3日的回應
Dear Helle,Thank you for sharing your feedback with us. We regret that your recent stay with us was not as positive as we would expect. If there are specific areas where we could have improved to make your stay more enjoyable, please feel free to contact us directly. We hope that we will have the chance to welcome you back and provide you with a much better experience. Kind Regards.

10/10 優異

Birgitte

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Katerina Woleska, Guest Relations 於 2024年2月3日的回應
Dear Birgitte,Thank you for sharing your extremely positive feedback with us. We are happy that we have provided you with an exceptional service and we hope to have the opportunity to welcome you back again in the future. Kind Regards.

10/10 優異

John

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The towers are striking and artful, and the hotel is perfectly maintained, with excellent restaurants inside. It’s a block from the Metro, so you can get downtown in 10 minutes.
於 2023 年 12 月住了 14 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月26日的回應
Dear John,We are truly grateful for your positive feedback! Your recognition of the captivating architecture, the well-kept hotel, and the delightful gastronomic experience makes us both grateful and proud. The convenience of our proximity to the Metro and quick access to the city center is also a notable highlight, and we thank you for your time and opinion, which are always so important to us. We hope to have the pleasure of welcoming you again for another exceptional experience.

10/10 優異

Bent

商務旅客
於 2024 年 1 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月26日的回應
Dear Bent,It is wonderful to read that we were able to meet your expectations and that you appreciated our efforts to make this experience memorable, at AC Hotel Bella Sky.On behalf of the entire hotel team, I want to thank you for sharing your experience while staying with us. And we hope to deserve your choice again in the future.

10/10 優異

Hiba

於 2024 年 1 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月26日的回應
Dear Hiba,Thank you so much for your incredibly positive review! We are delighted to hear that you had a wonderful stay with us. We look forward to welcoming you back for another fantastic experience in the future.Warm regards,

4/10 欠佳

Lars

商務旅客
不滿:住宿狀況和客房舒適度
Meget langsom check-in. Slidt og dyrt hotel. Kedelig morgenmad.
於 2024 年 1 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月26日的回應
Dear Lars,Thank you for taking the time to share your feedback with us. We sincerely apologize for the check-in experience and any inconvenience it may have caused. Your insights are crucial to our ongoing efforts to enhance our services.We regret to hear that our hotel fell short of your expectations. Our commitment is to provide a comfortable and pleasant stay, and we appreciate your feedback on areas where we can improve.Despite the challenges you faced, we hope to have the opportunity to welcome you back and provide a more positive experience in the future.Warm regards,

10/10 優異

Jakob

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月27日的回應
Dear Jakob,We truly appreciate your feedback, and we are delighted to understand that we were able to fulfill your highest expectations. We hope we can welcome you again, at AC Hotel Bella Sky, when your travels bring you back to Copenhagen.

10/10 優異

Helge

於 2024 年 1 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月27日的回應
Dear Helge,On behalf of the entire hotel team, I want to express our gratitude for sharing your experience during your stay with us. We strive to provide warm and genuine hospitality, and we couldn't be happier to see that you had a perfect stay at Bella Sky.Warm Regards,

8/10 不錯

Jessica

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月27日的回應
Dear Jessica,Your extremely positive rating means a lot to us, and we hope that the level of service provided at AC Hotel Bella Sky will be a reason for you to choose us again in the future when you return to Copenhagen. Your feedback is highly valued, and if we can do anything to improve your experience, please don't hesitate to contact us. We want to make your next stay perfect.

10/10 優異

Peter S

家人同遊, 商務旅客, 多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月27日的回應
Dear Peter,On behalf of the entire hotel team, I extend our heartfelt gratitude for sharing your experience during your stay with us. Your feedback is sincerely valued, and it brings us great joy to learn that we met and exceeded your expectations. We look forward to the opportunity of welcoming you back to Copenhagen whenever your future travels may lead you here.

4/10 欠佳

Trine Weber

讚好:整潔度和住宿狀況
不滿:職員與服務和客房舒適度
於 2024 年 1 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月26日的回應
Dear Trine,Thank you for taking the time to share your feedback with us, which is instrumental in helping us enhance our services.If you find the time, we would be grateful if you could provide us with more details about your experiences. Your additional input will assist us in addressing specific areas for improvement.Once again, thank you for your valuable feedback, and we look forward to the opportunity to welcome you back in the near future.

10/10 優異

Linda

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Skøn weekend i København
Smukt rummeligt værelse med fantastik byudsigt over København.
於 2024 年 1 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月26日的回應
Dear Linda,Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed the beautiful and spacious room, along with the fantastic view of Copenhagen. Thank you for sharing the pictures with us. It's our pleasure to provide memorable experiences, and we look forward to welcoming you back for more delightful stays.

2/10 很差

Aleksandros

伴侶同遊
不滿:整潔度和住宿狀況
The dirtiest bathroom ever see, old and not well maintained. Baby size pillows uncomfortable, with stain marks on it. Decent breakfast. Doesn’t deserve the money that they are asking.
於 2024 年 1 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月22日的回應
Dear Aleksandros,Thank you so much for sharing your recent experience with us. Your feedback is truly valued, and we sincerely apologize for any inconvenience you may have encountered during your stay. Your satisfaction is of utmost importance to us, and we would be grateful for the opportunity to address your concerns directly. If possible, we kindly ask you to contact us at your earliest convenience. Your cooperation means a lot to us, and we want to express our gratitude in advance. Your insights will play a key role in helping us take the necessary actions to enhance and improve our services.We look forward to hearing from you soon.Warm Regards,

8/10 不錯

Camilla

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
不滿:整潔度
Godt men mangler lidt rengøring.
Der lå de samme vatpinde og andet snacks på hotel gangen under hele døgnet og spejle/vinduer i badet mm var der tegninger på når det blev dugget når man var i bad (altså ikke rengjort). Fin morgenmad, og gode senge - flot udsigt.
於 2024 年 1 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月26日的回應
Dear Camilla,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay. Your feedback is invaluable, and we take it seriously. Rest assured, we are addressing these matters to ensure a more pleasant experience in the future.We sincerely appreciate your positive remarks on our breakfast, comfortable beds, and the scenic view. We hope these can be good reasons for you to choose us again when visiting Copenhagen. We look forward to the opportunity to welcome you back for an amazing stay.

10/10 優異

Hans-Heinrich

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月26日的回應
Dear Hans-Heinrich,Thank you sincerely for your perfect score and for taking the time to share your thoughts. We appreciate your valuable feedback, which aids us in enhancing our services. Your satisfaction is our top priority, and we are delighted to have met your expectations. We look forward to the pleasure of welcoming you back in the near future, at AC Hotel Bella Sky.

4/10 欠佳

HIROFUMI

於 2024 年 1 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月26日的回應
Dear Hirofumi,I wanted to express my sincere gratitude for the feedback you provided us.Your opinion is truly valuable to our team as it helps us to understand our guests' needs and expectations better. We take all comments seriously and use them to improve our services and amenities as much as possible in the future.Thank you again for your valuable feedback, and we look forward to welcoming you back in the near future.

6/10 一般

真實旅客

家人同遊
讚好:整潔度、職員與服務和住宿狀況
God service men mindre gode fysiske rammer
Værelset var ret koldt og vi blev vækket flere gangene løbet af natten af en høj hyletone - måske fra elevatoren dom var tæt på. Uanset hvad gav det en meget dårlig nattesøvn
於 2024 年 1 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月22日的回應
Dear Guest,Thank you for taking the time to share your experience with us. Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance department to ensure the necessary action will be taken. I hope you find the opportunity to visit us again in the future. Please be assured that we are working diligently to enhance our overall experience and provide a flawless stay for our guests.Sincerely,

10/10 優異

Danny

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月22日的回應
Dear Danny,We are delighted to read that you gave us a perfect score of 10. It is wonderful to see that we were able to meet your expectations and that you appreciated our efforts to make this a memorable stay.We hope we can welcome you back soon. And please do contact us ahead if there is anything we can do to assist your further.Kind Regards,

10/10 優異

Stefan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月26日的回應
Dear Stefan,We recognize that your time is valuable, and we appreciate the feedback you have provided. We are pleased to hear that you had a great time with us and to better maintain our commitment to providing memorable stays for all guests, I have shared your review with the entire team. Warm regards,

2/10 很差

naqi

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月22日的回應
Dear Naqi,We wanted to express our sincere gratitude for the feedback you provided us. We greatly appreciate your time and effort in sharing your thoughts and experiences with us.Your opinion is truly valuable to our team, and please be assured that we are working diligently to enhance our overall experience and provide a flawless stay for our guests. Once again, we apologize for any shortcomings during your stay with us, and we look forward to the opportunity to serve you better in the future.Sincerely,

10/10 優異

Eric (Lima)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great hotel in Copenhagen, right on the conference center and will connected to the airport and city center.
於 2023 年 12 月住了 6 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月26日的回應
Dear Eric,Thank you very much for taking the time to share your positive experience with us! We are so happy to hear that you found our hotel convenient for your stay, right next to the conference center, and excellent connectivity to both the airport and city center. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back in the future.

8/10 不錯

Nette Nuno Baadh

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 4 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月22日的回應
Dear Nette,We are pleased to hear that overall, you had a great time with us. And to better maintain our commitment to providing memorable stays for all guests, I have shared your review with the entire team. We work daily to continually improve the quality of the experience provided to our guests. Therefore, please don't hesitate to write us back if you have the time to provide some examples or suggestions on what we could have done differently. Your input is invaluable as we strive to go further in enhancing our services. We sincerely appreciate your feedback and look forward to the opportunity to welcome you back for an even more enjoyable stay in the future.Warm Regards,

10/10 優異

Julianne

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Silvia Rosado, Guest Relations Manager 於 2024年2月11日的回應
Dear Julianne,We are delighted that you gave us a perfect score of 10. On behalf of the entire hotel team, I want to thank you for sharing your experience with us and we look forward to welcoming you back soon for another brilliant stay.

10/10 優異

Louise sylvest

於 2023 年 12 月住了 2 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月26日的回應
Dear Louise,On behalf of the entire hotel team, I want to thank you for sharing your experience while staying with us. I'm delighted to read that you gave us a perfect score of 10. And we hope that 2024 will bring you back to AC Hotel Bella Sky, for another great stay!

10/10 優異

Francis

於 2023 年 12 月住了 4 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月22日的回應
Dear Francis,On behalf of the entire hotel team, I want to thank you for sharing your experience while staying with us. It is a pleasure to see that you gave us such a high score. It is wonderful to read that we were able to meet your expectations and that you appreciated our efforts to make this experience memorable. We hope to welcome you back in 2024!

10/10 優異

Sayna

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月22日的回應
Dear Sayna,It is wonderful to read that we were able to meet your expectations and that you appreciated our efforts to make this experience memorable. On behalf of the entire hotel team, I want to thank you for sharing your feedback while staying with us. We hope to have the opportunity to welcome you back soon. And please do not hesitate to contact us ahead if there is anything we can do to assist you and make your next stay even better.

10/10 優異

Lucas

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月22日的回應
Dear Lucas,We are thrilled by your perfect score of 10. It's gratifying to know we met your expectations, and your recognition of our efforts to create a memorable experience is truly appreciated. On behalf of the entire hotel team, thank you for sharing your experience with us.

10/10 優異

Liva

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Skøn nytårsaften
Skønt ophold igen. Vi har været der før og vi glædede os sådan til at se fyrværkeriet fra en høj etage. Det var en smuk nytårsaften. Dog havde vi selv taget sushi med, som vi nød på værelset
於 2023 年 12 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月22日的回應
Dear Liva,What a great pleasure to know that you chose us again for your stay and to start the new year with a magnificent view of Copenhagen. We hope that 2024 can bring you back to AC Bella Sky. Our team will ensure that it will be a memorable experience once again.Kind Regards from all of us.

2/10 很差

Per birger

於 2023 年 12 月住了 1 晚
Silvia Rosado, Guest Relations Manager 於 2024年1月22日的回應
Dear Per,Thank you for choosing AC Hotel Bella Sky and sharing your honest opinion. I've noted that your experience wasn't as positive as we aim for, and on behalf of the entire hotel team, please accept our sincere apologies. We use feedback to enhance our services, so if you have a moment to provide more details about your stay, it would be greatly appreciated. Your insights are invaluable in helping us prevent similar situations in the future and we can only thank you for your cooperation. I look forward to hearing from you soon and hope for the opportunity to welcome you back when your travels bring you to Copenhagen.