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艾姆斯溫德姆米克羅酒店的評價

2 out of 5
艾姆斯溫德姆米克羅酒店
2216 Se 16th St, Ames, IA

評價

8.0

很好

10 分評分,優異;1004 則評價中有 356 則" "
8 分評分,不錯;1004 則評價中有 379 則" "
6 分評分,一般;1004 則評價中有 152 則" "
4 分評分,欠佳;1004 則評價中有 82 則" "
2 分評分,很差;1004 則評價中有 35 則" "

8.0/10 

整潔度

8.4/10 

職員與服務

7.2/10 

設施服務

7.8/10 

住宿狀況

7.6/10 

環保程度

評價

4/10 欠佳

Marcia

家人同遊
不滿:整潔度、職員與服務和住宿狀況
Room is outdated. Breakfast choices were very limited. Back door was open unlocked all night.
於 2024 年 5 月住了 1 晚

10/10 優異

Melinda

多人同遊
It was fine
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月6日的回應
Hello Melinda,Thank you for sharing your feedback with us. We appreciate your time and hope you had an overall enjoyable stay. If you have any further comments or suggestions, please feel free to contact our management team directly.

8/10 不錯

Darlene

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

8/10 不錯

Theone

讚好:整潔度和職員與服務
Curious & easy check in
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月4日的回應
Hello Theone,We're glad that you found our check-in process to be convenient and efficient. Your feedback is valuable to us as we strive to provide a seamless experience for all our guests. Should you have any more comments or suggestions, we encourage you to share them with our management team. We hope to welcome you back in the future.

10/10 優異

Joel

讚好:整潔度、職員與服務、設施服務和住宿狀況
Let us bring the dog!
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月1日的回應
Hello Joel,We appreciate your feedback and understand your interest in bringing your dog. For information on our pet policy and availability, please contact our management directly. We hope to welcome you and your furry friend back soon for another enjoyable stay.

8/10 不錯

Kerry

讚好:整潔度、職員與服務和住宿狀況
Good breakfast. Easy to get to. Clean and comfortable.
於 2024 年 4 月住了 7 晚
Manager 於 2024年4月30日的回應
Hello Kerry,We are pleased to hear that you enjoyed our breakfast offerings and found our hotel easily accessible and comfortable. We strive to provide a clean and cozy environment for all our guests. Thank you for your feedback!

4/10 欠佳

Stephanie (Springfield)

家人同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
The staff was super friendly. The room was dirty and dated. There were hardly any other guests, so it was nice and quiet. The continental breakfast was not great, there was little to choose so we ended up having to dine out.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月25日的回應
Hello Stephanie, We're glad to hear you found our staff friendly and enjoyed a peaceful stay. We appreciate your feedback regarding the room and breakfast options and will share it with our team for future improvements. Should you have any further comments or suggestions, please feel free to reach out to us directly.

8/10 不錯

Kelly

家人同遊, 商務旅客
讚好:職員與服務、設施服務和住宿狀況
Quiet and nice rooms
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月19日的回應
Hello Kelly,We are delighted to hear that you found our rooms quiet and nice during your stay. Your comfort is our top priority, and we are glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable experience.

8/10 不錯

Lacey

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月23日的回應
Hello Lacey, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

4/10 欠佳

Jay

讚好:職員與服務
不滿:整潔度和住宿狀況
The property is dated and not very clean, but the staff was nice.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月13日的回應
Hello Jay,We appreciate your positive feedback regarding our staff and will address the cleanliness concerns internally. Thank you for sharing your experience with us.

8/10 不錯

Heather

家人同遊, 寵物同遊
讚好:整潔度、職員與服務和住宿狀況
The front desk manager as well as the rest of the staff were very friendly and accommodating
於 2024 年 4 月住了 2 晚
Manager 於 2024年4月12日的回應
Hello Heather,We are glad to hear you found our front desk manager and staff friendly and accommodating during your stay. Our team always aims to provide excellent service to all our guests. Should you have any future questions or concerns, please feel free to reach out to our management team.

8/10 不錯

Larry

讚好:整潔度、職員與服務、設施服務和住宿狀況
Only suggestion is flip the mattresses once in a while
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月1日的回應
Hello Larry,Thank you for your feedback regarding our mattresses. It has been noted for further consideration in our ongoing quality improvement efforts. Your input is greatly appreciated and helps us enhance the guest experience.

10/10 優異

Diann

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love it here. Very nice people. Comfortable beds.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月31日的回應
Hello Diann,We're thrilled you enjoyed your stay with us and found our team friendly and the beds comfortable. We appreciate your kind words and hope to welcome you back in the future for another wonderful experience.

10/10 優異

Dalphna

讚好:整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月5日的回應
Hello Dalphna,We are thrilled to hear that you had a fantastic stay with us! Should you have any feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon for another wonderful experience!

2/10 很差

Ellen

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月13日的回應
Hello Ellen,We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us with more details about your stay so we can address any issues. We value your feedback and hope to welcome you back for an improved experience.

10/10 優異

Stephanie (Brooklyn Park)

讚好:整潔度和職員與服務
Perfect for a quick stay!
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月24日的回應
Hello Stephanie,We're delighted to hear you enjoyed your brief visit with us! Should you have any future accommodation needs, feel free to reach out.

10/10 優異

Josephine

於 2024 年 3 月住了 2 晚
Manager 於 2024年3月24日的回應
Hello Josephine,We're thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another fantastic experience.

10/10 優異

Melissa

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice clean and priced reasonable
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月3日的回應
Hello Melissa,We're glad to hear you found our hotel clean and affordable. Your feedback is valuable to us in maintaining our standards. Feel free to reach out to our management with any further comments or suggestions.

6/10 一般

Brian and Samantha

於 2024 年 2 月住了 1 晚
Manager 於 2024年3月2日的回應
Hello Brian and Samantha, We appreciate you choosing our hotel for your stay. If you have any further comments or suggestions, please feel free to contact us directly so we can address them accordingly.

10/10 優異

Jeffrey

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Manager 於 2024年2月29日的回應
Hello Jeffrey,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 優異

Andrea

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務和住宿狀況
Property is clean and comfortable but dated. Staff very friendly and helpful. Also very pet friendly at fair price.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月20日的回應
Hello Andrea,We appreciate your feedback on our clean and comfortable facilities and friendly staff. We're glad to hear your pet enjoyed their stay as well. Should you have any further comments or suggestions, please feel free to reach out to our management team.

8/10 不錯

Brenda

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Was clean and satisfied our need of a lower priced nicer hotel.
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月14日的回應
Hello Brenda, Thank you for your feedback! We're glad to hear that our hotel met your expectations in terms of cleanliness and affordability. Our team strives to provide a comfortable experience for all guests. We hope to have the opportunity to welcome you back in the future.

8/10 不錯

Laurie

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
This is the most reasonably priced motel I've ever stayed at in the last 10 years. It is clean, light/windows make the lobby and shared areas attractive and it's all pretty clean.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月8日的回應
Hello Laurie,Thank you for choosing to stay at our hotel and for sharing your positive experience! We are delighted to hear that you found our motel to be reasonably priced and clean. We take pride in providing attractive common areas with plenty of natural light. We appreciate your feedback and hope to welcome you back again in the future.

10/10 優異

Paul

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月25日的回應
Hello Paul,Thank you for being our wonderful guest. I'm overjoyed to know you found your stay to be top-notch. Please find a reason to visit us again soon.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable stay
Very nice stay. Facility in good repair. Breakfast is skimpy but expected level. No dumbbells in exercise room but treadmill worked fine. Would stay here again.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月22日的回應
Dear Guest,Thank you for choosing our hotel for your stay. We're delighted to hear that you had a pleasant experience and found our facility to be in good repair. While our breakfast may have been on the simpler side, we appreciate your understanding of the expected level. We apologize for any inconvenience regarding the lack of dumbbells in the exercise room but are glad to know that the treadmill met your needs. We look forward to welcoming you back in the future!

10/10 優異

James

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Warm & Toasty
The room and lobby were warm during a brutally cold weekend.
於 2024 年 1 月住了 3 晚
Manager 於 2024年1月20日的回應
Hello James,We apologize for any discomfort you experienced during your stay. Our heating system is carefully monitored to ensure a pleasant temperature throughout the hotel. We appreciate your feedback and will take it into consideration for future improvements.

6/10 一般

Randal

家人同遊
不滿:整潔度和職員與服務
There is a strange Indian man that appear to be a friend of the owner. And every time me and my wife and daughter entered the hotel he would stair at my wife and daughters in a very creepy way. Also if you don't know there are mirrors on the entire wall behind the beds. Very creepy.
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月20日的回應
Hello Randal,Thank you for sharing your feedback with us. We strive to provide a comfortable and pleasant experience for all our guests. We apologize if you felt uncomfortable during your stay. We always prioritize our guests' safety and privacy, and any concerns will be addressed accordingly. We appreciate your understanding and hope to welcome you back in the future.

10/10 優異

Linda

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very Friendly staff, and the room was clean.
於 2024 年 1 月住了 3 晚
Manager 於 2024年1月20日的回應
Hello Linda,Thank you for your positive feedback regarding our friendly staff and clean room. We strive to provide exceptional service to all our guests. We hope you had a pleasant stay and we look forward to welcoming you back in the future.

10/10 優異

Lee

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
They did a really nice job keeping the lot usable with all the snow. Staff very patient and welcoming
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月16日的回應
Hello Lee,Thank you for sharing your positive experience with us! It's great to hear that our staff was patient and welcoming during your stay. We take pride in ensuring our parking lot is usable even in snowy conditions. We appreciate your feedback and hope to welcome you back in the future.

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Manager 於 2024年1月16日的回應
Dear Guest,Thank you so much for your perfect rating! We truly appreciate your support and are thrilled to hear that you had a wonderful stay with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for another exceptional experience.

10/10 優異

Jessica

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月13日的回應
Hello Jessica,Thank you for choosing to stay with us! We are thrilled to hear that you had an excellent experience at our hotel. We appreciate your positive rating and hope to have the opportunity to welcome you back in the future. Should you have any additional feedback, please don't hesitate to reach out to us directly.

4/10 欠佳

Carissa

不滿:整潔度和職員與服務
Bedding was extremely stained and hair/ dirt under bedding. Front desk assistant walked in on someone checking if a room was available for us to move to. Had to move 3 times before finding a room that was ok.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月12日的回應
Hello Carissa, We apologize for the inconvenience you experienced during your stay. We take cleanliness and privacy very seriously and this is not the standard we strive to achieve. We appreciate your feedback and will address these concerns with our housekeeping and front desk teams to ensure this does not happen again in the future.

10/10 優異

David

於 2024 年 1 月住了 1 晚
Manager 於 2024年1月10日的回應
Hello David,We are delighted to hear that you had such a exceptional experience during your stay with us! Please do not hesitate to reach out to us if there is anything else we can assist you with. We look forward to welcoming you back in the future!

8/10 不錯

Jolene

於 2023 年 12 月住了 1 晚
Manager 於 2024年1月9日的回應
Hello Jolene,Thank you for choosing our hotel and for rating your stay! We appreciate your support and are thrilled to hear that you had a positive experience with us. Should you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 優異

Jessica

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月9日的回應
Hello Jessica,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you ever have any further comments or feedback, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another excellent stay.

10/10 優異

LISA

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean
We just needed a place to rest on the way to destination. Hotel was fine and clean. No complaints at all.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月22日的回應
Hello LISA,Thank you for taking the time to share your positive experience with us. We're glad to hear that our hotel met your expectations and provided a clean and comfortable stay. If you ever require accommodation in the future, we would be honored to welcome you back.

4/10 欠佳

Robert

家人同遊
讚好:客房舒適度
不滿:職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月22日的回應
Hello Robert, We appreciate you choosing our hotel for your stay. We apologize if there were any issues during your visit; please reach out to our hotel directly so we can address them promptly. We value your feedback and hope to have another opportunity to exceed your expectations in the future.

6/10 一般

Jason

Manager 於 2024年2月8日的回應
Hello Jason, We appreciate your recent stay at our hotel. If you encountered any issues during your stay, we encourage you to reach out to us directly so that we may address them appropriately. We value your feedback and hope to have the opportunity to improve your experience in the future.

2/10 很差

Anayeli

於 2023 年 12 月住了 1 晚
Manager 於 2023年12月21日的回應
Hello Anayeli, We apologize if your experience at our hotel did not meet your expectations. We would greatly appreciate it if you could contact us directly to provide more details about your stay so we can address any concerns you may have had. We strive to ensure all of our guests have a positive experience and would like to have the opportunity to make it right. Thank you for reaching out to us.

2/10 很差

Anayeli

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Property was not clean and we had no flushing toilet. No other accommodations were accommodated to resolve the non flushing toilet.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月19日的回應
Hello Anayeli, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team strives to maintain a high level of cleanliness, and we regret if we fell short in this instance. We appreciate your patience regarding the issue with the non-flushing toilet, and we apologize for any inconvenience caused. Your comments will be shared with our team for further improvements.

4/10 欠佳

Adrian

家人同遊
不滿:整潔度、設施服務和住宿狀況
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月19日的回應
Hello Adrian, We're sorry to hear that your experience with us did not meet your expectations. We invite you to reach out to our hotel directly with any feedback you may have, so we can address any concerns you may have had. We value your input and strive to provide excellent guest experiences.

8/10 不錯

Dave

讚好:整潔度、職員與服務、設施服務和住宿狀況
Check in was quick and easy. Room was clean, hot water, microwave and fridge. Free showtime. Usb jack were broken but the front desk gave me a charger. Wifi wasn’t great. Couldn’t stream anything that’s why 4 stars not 5. Room was small as expected. Price was good.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月19日的回應
Hello Dave, Thank you for sharing your feedback. We're glad to hear that your check-in process was quick and easy and that you found your room to be clean, with essential amenities. We apologize for any inconvenience caused by the broken USB jack, but we're glad our front desk was able to assist you with a charger. We appreciate your comments about the WiFi and will look into ways to improve it. We hope you enjoyed your stay overall and we value your rating and review.

8/10 不錯

jennifer

家人同遊
讚好:整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月19日的回應
Hello jennifer,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad to hear that you had a satisfactory experience. If there is anything specific you would like to share with us about your stay, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future. Safe travels!

8/10 不錯

Thomas (Elmhurst)

於 2023 年 12 月住了 1 晚
Manager 於 2024年1月4日的回應
Hello Thomas, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 優異

Carlos

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice place to stay at Ames
Very nice place. Good value for your money
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月13日的回應
Hello Carlos,Thank you for choosing our hotel for your stay! We're delighted to hear that you found our property to be a pleasant experience and a good value for your money. Our team strives to provide excellent service and amenities. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

6/10 一般

Joseph

Manager 於 2024年2月15日的回應
Hello Joseph, Thank you for choosing our hotel for your recent stay. We appreciate your patronage and hope you had a pleasant experience. If you have any specific feedback about your stay, we would love to hear from you. Please feel free to reach out to us directly so that we may address any concerns you may have had. We look forward to serving you better in the future.

10/10 優異

Jennifer

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice place to stay
Overall it was a great stay, the staff were friendly and helpful. If I were to wish for something to make the stay a bit better it would have to be the fact that the toilet was less than 18 inches off the floor. I am shorter than the average person and I even found it difficult to sit on and stand back up from the toilet. In contrast the height of the bed was so high I had to jump and scramble up to get onto the bed. This was resolved by the kind front desk employee who provided me with a step.
於 2023 年 11 月住了 4 晚
Manager 於 2023年12月8日的回應
Hello Jennifer,Thank you for choosing our hotel for your stay. We appreciate your kind words about our friendly and helpful staff. We apologize if the height of the toilet and bed did not meet your expectations. We value your feedback and will share it with our team for future improvement. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience.

4/10 欠佳

Beth

家人同遊, 寵物同遊
不滿:設施服務和住宿狀況
Pictures on Expedia are terribly misleading. The facility inside and out is very rundown. Our door had a 1” gap at bottom to hall and peep hole was plugged with orange foam earplug.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月6日的回應
Hello Beth, Thank you for sharing your feedback with us. We apologize for any confusion caused by the photos. We take guest feedback seriously and appreciate your observations regarding the condition of the facility. We strive to provide a comfortable experience for all our guests and will certainly discuss your concerns with our team.

10/10 優異

真實旅客

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月7日的回應
Dear Guest,We're thrilled to see that you had a perfect stay with us! We aim to provide exceptional experiences for all our guests and it's great to know that we succeeded in exceeding your expectations. If you have any further feedback or if there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 一般

Tiffany

讚好:職員與服務
Priced very reasonably.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月5日的回應
Hello Tiffany,Thank you for choosing our hotel for your stay. We're glad to hear that you found our prices to be reasonable. We strive to provide great value for our guests. We appreciate your feedback and hope to welcome you back in the future.