外觀

阿不思阿姆斯特丹市中心酒店的評價

4 out of 5
阿不思阿姆斯特丹市中心酒店
Vijzelstraat 49, Amsterdam

評價

8.4

很好

10 分評分,優異;1004 則評價中有 438 則" "
8 分評分,不錯;1004 則評價中有 392 則" "
6 分評分,一般;1004 則評價中有 117 則" "
4 分評分,欠佳;1004 則評價中有 39 則" "
2 分評分,很差;1004 則評價中有 18 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
地理位置非常方便,设施也不错。

6/10 一般

真實旅客

不滿:職員與服務、住宿狀況和客房舒適度
位置OK,但原本我BOOK左3人房係有浴室, 但最後只提供淋浴設施,對於BB來講極度不便, 同埋3人
位置OK,但原本我BOOK左3人房係有浴室, 但最後只提供淋浴設施,對於BB來講極度不便, 同埋3人房好細, 間隔好奇怪又唔實用, 但我們只留一晚問題就不太大

10/10 優異

Rose

讚好:整潔度、職員與服務和住宿狀況
Great hotel to make the most of a short break to Amsterdam
於 2024 年 4 月住了 3 晚
Tariq 於 2024年4月15日的回應
Dear Rose, Thank you for taking the time to share your experience with us. We are pleased to see that you had an pleasant stay with us. We would love to welcome you again in the near future. With kind regards, Tariq Front Office Manager

10/10 優異

Maressa

親子同遊
讚好:職員與服務、設施服務和住宿狀況
Location
於 2024 年 4 月住了 3 晚
Jeff van Schie/ Operational manager 於 2024年4月12日的回應
Dear Maressa,We miss you already! Thank you for your feedback and we are pleased to see you enjoyed your stay at The Albus Hotel. We are looking forwards to welcome you again in the near future. With kind regards,Jeff van SchieOperational manager

10/10 優異

Adrian

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a great hotel which is centrally located. We had a small issue with our room and the team promptly responded to our feedback. Special thanks to Daniel and his team for going above and beyond to make sure we enjoyed our stay! Top Notch service! Well done Daniel.
於 2024 年 4 月住了 2 晚
Jamilia - Marketing 於 2024年4月11日的回應
Dear Adrian,Thank you for your time to write this kind review. We truly appreciate it and always try to improve more for our guests.Great to see that you liked your stay in our hotel. The location in the city centre of Amsterdam. Also the service form our Albus team that helped you with a small issue. We hope to welcome you back again in the near future in The Albus hotel.Kind regards,

8/10 不錯

Mark

伴侶同遊
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
The location, overall presentation and staff on front desk were amazing. But for us, the shower in the bathroom was not working properly. We asked it to be looked at, but noone did while we stayed. It took the edge of a lovely experience, which is a shame as everything else was amazing.
於 2024 年 3 月住了 2 晚
Tariq 於 2024年3月19日的回應
Dear Mark, Thank you for taking the time to share your experience with us. We truly appreciate the feedback. Amazing to see that you had an overall pleasant stay with us. Great to see that you liked the overall experience , our prime location & last but not least the level of service that you received from the front of house team. Regarding the shower, all of our rooms are maintained to the highest standard so I am dissapointed that we may have felt short. We from the Albus team always try our utmost best to provide the best possible service to all of our valued guests. We will discuss your feedback within our team in order to prevent this from happening in the future. We would love to regain your trust again. Please let us know when you are planning to travel back to Amsterdam. We will make sure that we not only meet but also exceed all of your expecatatios. With kind regards, TariqFOH -Manager

10/10 優異

Randall

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Enjoyable and accessible. Staff was very helpful and kind.
於 2024 年 3 月住了 4 晚
Jamilia - Marketing 於 2024年3月16日的回應
Dear Randall,Thank you for your time to write this kind review. We truly appreciate it and always try to improve more for our guests. Great to see that you liked your stay in our hotel. Also our friendly staff that was very helpful. We hope to welcome you back again in the near future in The Albus hotel.Kind regards,

10/10 優異

Amrisha

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great clean property with great staff.
於 2024 年 3 月住了 2 晚
Jamilia - Marketing 於 2024年3月16日的回應
Dear Amrisha,Thank you for your time to write this kind review. We truly apreciate it and always try to improve more for our guests. Great to see that you liked your stay in our hotel. The clean property and also our friendly staff.We hope to welcome you back again in the near future in The Albus hotel.Kind regards,

8/10 不錯

Dillon

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I stayed here for one week with my girlfriend for our Amsterdam trip. We had a great experience staying at Albus hotel! The location was perfectly close to all our travel list to dos and activities. The staff were very friendly, welcoming and helpful. Our room was perfect for our stay. My only complaints is the thin walls/floors, we could hear just about every movement and footsteps from all around us throughout the day and night. Also the wifi wasn’t great. Overall we absolutely loved our stay with Albus and highly recommend it, will love to come back our next trip to Amsterdam!!
Jamilia - Marketing 於 2024年3月16日的回應
Dear Dillon,Thank you for your time to write this honest feedback. We truly appreciate it and always try to improve more for our guests. Great to see that you had a great experience in our hotel. The location in the cty centre that was perfectly close to all your travel list to do's and activities. Also our friendly that were very welcoming and helpful. We hope to welcome you back again in the near future in The Albus hotel.Kind regards,

10/10 優異

Albano Arnaud

家人同遊
讚好:職員與服務、設施服務和住宿狀況
Todo excelente!
Julia- Front Office 於 2024年3月11日的回應
Dear Albano, Thank you for leaving this positive review.We take great pride in making our guests happy. Hope to welcome you back in the near future! Kind regards,

10/10 優異

Alice

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed with our 2 children. The hotel was really well set up for a family. They provided a cot and the kids gift bag on arrival was a really nice touch. Facilities excellent. Room was very nice and spacious and had everything we needed. Great location too, very central. Lots of dining options nearby, close to all the sights. Staff very helpful too. Would definitely stay again.
於 2024 年 3 月住了 3 晚
Daniel - Desk Manager 於 2024年3月10日的回應
Dear Alice,Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our valued guest get the best satisfactory at our property.We are thrilled to see that you like the facilities, the spacious room by itself, our prime location as well as our friendly staff.We hope to welcome you back in the near future.Kind regards,Daniel

10/10 優異

Linette

家人同遊
讚好:職員與服務
不滿:設施服務
While the lobby was under construction, it didn’t disrupt our stay. The rooms were fresh and clean. Staff was helpful, friendly and professional. Breakfast had lots of options. Location is great for walking about and metro is about 10 minute walk.
於 2024 年 2 月住了 3 晚
Jamilia - Marketing 於 2024年2月25日的回應
Dear Linette,Thankyou for your time to write this review. We truly appreciate it and always try to improve more. Great to see thatyou liked your stay in our hotel. The staff that were helpful, friendly and professional. Breakfast that had lots of options for you and the location in the city centre of Amsterdam. We hope to welcome you again in the near future in The Albus hotel.Kind regards,

10/10 優異

Calvin

讚好:整潔度、職員與服務和住宿狀況
Tariq - FOH Manager 於 2024年2月13日的回應
Dear Calvin, Thank you for staying at the Albus. We are pleased to see that you had a pleasant stay with us. How nice to see that you had an overall amazing experience. We would love to welcome you again in the near future. With kind regards, Tariq Front Office Manager

6/10 一般

JINSU

商務旅客
Is it 4 star hotel?
It said 4 star hotel but I think it was not. The room was too small and breakfast was not that good either, although the location was fine. And, I booked to pay for 3 rooms at the hotel, but it had already been paid for all and that's why I had lots of talk to cancel and paid again by my colleagues in business trip with me.
於 2024 年 1 月住了 1 晚
Tariq 於 2024年1月23日的回應
Dear Jinsu, Thank you for sharing your experience with us, we truly appreciate the feedback. We are sorry to see that some parts pof your stay did not met your expectations. We from the Albus team always try our utmost best to provide the best possible service to all of our valued guests. We offer different roomtype some are more spacious than others. On the positive note we are happy to see that you liked our prime location. We would love to have the opportunity to regain your trust again. Please let us know when you are planning to come back to Amsterdam. We will make sure that we not ony meet but also exeed all of your expectations.With kind regards, TariqFOH Manager

4/10 欠佳

M

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Good hotel but do not count on early checkin
The hotel is good overall. However we travelled all night and arrived at 7am and asked for either an early checkin or if there was a room we could rest in while our was being made ready. The answer was that the checkin was at 3 and there was no other option. The toilet toor wasn’t working due to some construction works. We were however able to book a late checkout.
於 2024 年 1 月住了 1 晚
Daniel - Desk Manager 於 2024年1月14日的回應
Dear valued guest,Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our valued guest get the best satisfactory at our property. Regarding your check-in, as it does state on our website and all online travel agencies, our check-in starts at 15:00. We of course try to do our utmost best to have the rooms ready as soon as possible for our guests to check in before. Due to high occupancy on that day we were therefore unable to check in your room prior to our normal check in time. Regarding the toilet door, we are of course aware of this and we apologize for any inconvenience this may have caused during your stay.On the positive side we are pleased to see that you like the hotel by itself and that you got a late checkout.Thank you again for your feedback. I’m very sorry that your stay did not meet your expectations and would love the opportunity to regain your trust. Please let me know the next time your planning on visiting The Albus Hotel and I’ll make sure that your stay not only meets, but exceeds your expectations. Kind regards,DanielDesk Manager

8/10 不錯

Rawad

讚好:整潔度、職員與服務和住宿狀況
Tariq - FOH Manager 於 2024年1月9日的回應
Dear Rawad, Thank you for staying at the Albus. We are pleased to see that you had an overall pleasant stay with us. We would love to welcome you again in the near future.With kind regards, Tariq Front Office Manager

10/10 優異

Vladislav

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Tariq - FOH Manager 於 2024年2月13日的回應
Dear Vladislav,Thank you for taking the time to share your experience with us , we truly appreciate the feedback. How nice to see that you had an overall amazing stay with us. We would love to welcome you again in the near future. With kind regards, Tariq Front Office Manager

6/10 一般

Alessio

讚好:整潔度
不滿:客房舒適度
於 2023 年 12 月住了 3 晚
Tariq 於 2023年12月17日的回應
Dear Alessio, Thank you for staying at the Albus & sharing your feedback with us. We are sorry to see that some parts of your stay did not met your expectations. We from the Albus team always try our utmost best to provide the best possible service to all of our valued guests. We would love to regain your trust. Please let us know when your are planning to come back to Amsterdam. We will make sure that we not only meet but also exceed your expectations. With kind regards, Tariq Front Office Manager

10/10 優異

chris

Good friendly staff, they da bomb!
於 2023 年 11 月住了 3 晚
Jamilia - Marketing 於 2023年11月27日的回應
Dear Chris,Thank you for your time to write this kind review of yours. We truly appreciate it and always try to improve more to give our guestst the best service and experience during their stay in our hotel. Great to see that you liked your stay and overall our friendly staff. We would love to welcome you again in the near future in The Albus hotel.Kind regards,

10/10 優異

Priscilla

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A hotel you can trust!
Very friendly trustworthy staff! I checked out and forgot something important in the room, when i came back they had it for me! Perfect midpoint for all of amsterdam! Would stay here again!
於 2023 年 11 月住了 3 晚
Daniel - Desk Manager 於 2023年11月12日的回應
Dear Priscilla,Thank you for your amazing review! This is highly appreciated. We are pleased to see that you have enjoyed your overall stay at The Albus and that you liked the service you have received from our front of house staff.We hope to welcome you back in the near future.Kind regards,DanielDesk Manager

10/10 優異

Sigrid

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Jamilia - Marketing 於 2023年11月6日的回應
Dear Sigrid, Thank you for your kind 10 out 10 rating. We hope to welcome you again near the future in The Albus hotel.Kind regards,

8/10 不錯

mickael

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Emplacement ++ et kids friendly
Super emplacement vraiment idéal pour visiter la ville, grandes chambres adaptées aux familles. Juste la déco des chambres n’est pas extraordinaire, tout le reste est bien
於 2023 年 10 月住了 3 晚
Jamilia 於 2023年11月2日的回應
Dear Mickael, Thank you for sharing your eperience of your stay in our hotel. We truly appreciate it and always try to improve more to give our guests the best service and experience during their stay in The Albus hotel. Great to hear that you liked your stay with us. Also the location in the city centre with all attractions and restaurants on walking distance. We hope to welcome you again near the future in The Albus hotel. Kind regards,

10/10 優異

Tal

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Spacious room. Clean and modern hotel with amazingly friendly and helpful staff. Very central and close to attractions and shopping. Highly recommended
於 2023 年 10 月住了 3 晚
Jamilia - Marketing 於 2023年10月31日的回應
Dear Tal, Thank you for your time to write this review of yours. We truly appreciate it and always try to give our guests the best service and experience during their stay in our hotel. Great to see that you liked your stay in the hotel with the spacious room and that everything was clean and modern. Also the location in the city centre close to theattractions and shopping area. We like to hear that our staff was amazing friendly during your stay. We appreciate that you would highly recommend us.We hope to welcome you again near the future in The Albus hotel. Kind regards,

10/10 優異

Michael

讚好:整潔度、職員與服務和住宿狀況
Great experience all around during my stay!
於 2023 年 10 月住了 3 晚
Jamilia - Marketing 於 2023年10月24日的回應
Dear Michael, Thank you for your feedback. We truly appreciate it and always try to improve more to give our guests the best service and experience during their stay. Great to see that you liked your experience during your stay. We hope to welcome you again near the future in The Albus hotel. Kind regards,

8/10 不錯

Andrew

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice property, friendly staff. Seemed expensive but as were all hotels in the area.
於 2023 年 10 月住了 3 晚
Jamilia 於 2023年10月24日的回應
Dear Andrew,Thank you for your feedback. We truly appreciate it and always try to improve more to give our guests the best service and experience during their stay. Great to see that you liked your stay with us. The location in the city centre and our friendly staff. We hope to welcome you again near the future in The Albus hotel. Kind regards,

10/10 優異

Donald

家人同遊
讚好:設施服務和住宿狀況
The Albus is in a great location. Close to the action. Hotel did have a few cosmetic issues with wall marks but with luggage being moved around that happens. Yes the bathroom is very oddly designed.Otherwise the room was nice sized and the bed was comfortable. What was even better is that even being on a busy road you couldn’t hear the noise. Most importantly the staff was very friendly. Raymond and Julia were very helpful. Always going out of the way to speak to us . Would recommend to anyone
於 2023 年 10 月住了 4 晚
Jamilia 於 2023年10月17日的回應
Dear Donald,Thank you for your time to write this kind review of yours. We truly appreciate it and always try to improve more to give our guests the best experience and service during their stay in our hotel.Great to see that you liked your stay in our hotel. The great location in the city centre close to everything. Sorry to hear that you saw a few wall marking and that you found the bathroom oddly designed. We are going to fix the wall because it doens't look nice if you see that. Love to see that our staff especially Raymond and Julia made time to chat with you each time they saw you. Thank you so much that you would recommend us to others.We hope to welcome you again near the future in The Albus hotel.Kind regards,

10/10 優異

Robert

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
All the staff were very friendly, helpful, kind, and professional.
於 2023 年 10 月住了 2 晚
Daniel - Desk Manager 於 2023年10月14日的回應
Dear Robert,Thank you for your amazing review, this is highly appreciated. We are pleased to see that you like the service you have received from our front of house staff.We hope to welcome you back in the near future.Kind regards,DanielDesk manager

10/10 優異

HEATHER

家人同遊
讚好:住宿狀況和客房舒適度
Great location and hotel
From the moment we walked in, we felt very welcomed and pampered at the Albus Hotel. Everyone was extremely friendly and helpful. Also, the location is terrific with lots of restaurants and more nearby. Highly recommend the hotel!
於 2023 年 10 月住了 3 晚
Jamilia - Marketing 於 2023年10月12日的回應
Dear Heather, Thank you for your kind review. We truly appreciate it and always try to improve more to give our guests the best experience and service during their stay. So lovely to see that ou liked your stay in our hotel. That our staff was very welcoming and pampered you. Also the location in the city centre with lots of restaurants and more things nearby. Thank you that you would highly recommend us!We hope to see you again near the future in The Albus hotel. Kind regards,

10/10 優異

Sourish

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very nice property, amazing location
Very nice property, amazing location. The staffs are very friendly and accommodating.
於 2023 年 8 月住了 3 晚
Jamilia 於 2023年9月26日的回應
Dear Sourish,Thank you for your kind feedback. Great to see that you liked your stay in The Albus hotel. Also the amazing location and our friendly staff. We hope to welcome you again near the future. Kind regards,

10/10 優異

Paul

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Great hotel in a terrific location, midway between Central Station and the Museumplein: walkable distance to either but right on a tram line as well. Staff were friendly and always willing to help. We stayed in one of the “studios” (apartments), which were clean and spacious, and had extra amenities that the more traditional hotel rooms didn’t have (kitchen, washer/dryer, bathtub as well as shower). However, be warned that to get to these particular units requires navigation of some harrowing “traditionally Dutch” stairways that are narrow and steep—there’s no elevator access to them. Nevertheless, I’d definitely book the same room again in a heartbeat.
於 2023 年 9 月住了 7 晚
Daniel - Desk Manager 於 2023年9月21日的回應
Dear Paul,Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our valued guest get the best satisfactory at our property.We are pleased to see that you like the location of the hotel, the amenities of the studio, the cleanliness and the spacious room as well as our friendly staff.We look forward to welcome you back in the future.Kind regards,DanielDesk Manager

2/10 很差

Leah

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Cancel my booking
We got in early for our flight and wanted to have a room available when we got in. We got to the hotel and upon check in they told us that we were a no show so they canceled our booking and we could not get a refund. Would not stay here
於 2023 年 9 月住了 1 晚
Tariq 於 2023年9月18日的回應
Dear Leah, Thank you for taking the time to share you experience , we truly appreciate the feedback. We are sorry to see that your stay with us did not met your expectations. We from the Albus always try out utmost best to provide the best possible service to all of our valued guests. Regarding your reservations. You booked two seperate reservations through Expedia. Both of your reservations are Non-refundable and you did not show up for your first reservation. Therefore we are indeed not able to refund you for your first night.With kind regards, Tariq Front Office Manager

8/10 不錯

Vlad

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚
Tariq 於 2023年9月18日的回應
Dear Vlad, Thank you for staying with us. We are pleased to see that you had a pleasant stay with us. Great to see that you liked our location and our friendly staff. We hope to welcome you again in the near future.With kind regards, Tariq Front Office Manager

10/10 優異

JAVIER

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Centrico y tranquilo
Muy bien situado, cerca de todo. Estancia muy tranquila, sin ruidos para dormir, cama muy cómoda y las almohadas también. Habitación espaciosa y cuarto de baño también. Desayuno en el hotel muy correcto, escaso de fruta pero muy bien todo lo demás. El personal encantador y eficiente.
於 2023 年 9 月住了 4 晚
Jamilia 於 2023年9月12日的回應
Dear Javier,Thank you for taking your time to write this honest review. We always try to make our guests have the best service and experience during their stay in The Albus hotel.Great to see that your found our hotel very central and quiet. Also because that everything is nearby the hotel like therestaurants, shops, museums etc. Our staff always try to improve more and more so that our guests have the best service. We hope that we can welcome you again near the future in The Albus hotel. Kind regards,

2/10 很差

marcelo

不滿:職員與服務
Pior estadia da minha vida.
Atendentes mal educados, um que se identificou como TARIC chegou a gritar com minha esposa pelo fato de ela ter se servido de um café na recepção. A hora do chekaut se da as 12 hs, as 11 hs já estavam ligando pedindo para desocuparmos o quarto. Essa é a quarta vez que vou a Amsterdã, a esse hotel mais nunca, verdadeiros animais.
於 2023 年 9 月住了 3 晚
Daniel- Desk Manager 於 2023年9月9日的回應
Dear Marcelo,Thank you so much for taking the time to share you experience following your recent stay at The Albus. We strive to ensure that each one of our valued guest get the best satisfactory at our property. We are very sorry to see that you have experienced issues during your stay, for which we of course do apologize for. Our colleague informed you regarding the Cava that this was only a welcome drink, and not for the guests to grab it themselves since we noticed that multiple glasses were poured in. As for the situation where you have been asked to leave at 11:00, this should of course never have happened and I shall discuss this with the team internally in order to prevent this from happening in the future.Thank you again for your feedback. I’m very sorry that your stay did not meet your expectations and would love the opportunity to regain your trust. Please let me know the next time you are planning on visiting The Albus Hotel and I’ll make sure that your stay not only meets, but exceeds your expectations.Kind regards,Daniel

10/10 優異

Andrei

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Jeff van Schie 於 2023年9月11日的回應
Hi Andrei,We miss you already! Thank you for your positive feedback. It was a pleasure to have you as our guest.We look forwards to meet your again in the near future. Please do not hesitate to contact us.Warm regards,Jeff van SchieOperational manager

10/10 優異

Finn

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyable stay here.
於 2023 年 9 月住了 1 晚
Jeff van Schie 於 2023年9月11日的回應
Hi Finn,Thank you for your positive feedback! It was a pleasure to have you as our guest. And we look forwards to meet your again in the near future. Please do not hesitate to contact us.Warm regards,Jeff van SchieOperational manager

8/10 不錯

Sumant

於 2023 年 9 月住了 5 晚
Jeff van Schie/ Operational manager 於 2023年10月3日的回應
Dear sumant,Thank you for your review. We are happy to read that you enjoyed your stay at The Albus Hotel. We look forwards to welcome you again! Have a wonderful day.Warm regards,Jeff van SchieOperational manager

6/10 一般

Kevin

伴侶同遊
讚好:職員與服務
Property is definitely a 3 star hotel. The walls are paper thin and could not sleep in most days due to hearing everyone walking around in the stairwell and hallway outside. The bed was not very comfortable and the overall quality of the materials used to furnish the room where poor. The shower head in the bathroom was installed very off center, and you would have to lean against the wall to get water over yourself. The staff was very friendly and accommodating, but overall would not stay here again due to the room conditions.
於 2023 年 8 月住了 4 晚
Jeff van Schie - Operational manager 於 2023年9月11日的回應
Hi Kevin, Thank you for taking the time to share your feedback with us regarding your recent stay at our property. We sincerely apologize for any inconvenience you have experienced during your stay.We will investigate the room and research what we can do with your feedback. Regarding the uncomfortable bed, we are happy to announce that last week we received new pillows for all our rooms! We appreciate your positive comments about our staff, and we are delighted to hear that they were friendly and accommodating during your visit.Thank you again for your feedback. We are very sorry that your stay did not meet your expectations and we would love the opportunity to regain your trust. Please let me know the next time your planning on visiting The Albus Hotel and we shall make sure that your stay not only meets, but exceeds your expectations.Kind regards,Jeff van Schie

10/10 優異

Ellen

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Jamilia 於 2023年8月22日的回應
Dear Ellen, Thank you for your 10 out 10 rating. We truly appreciate it. We hope to welcome you again in the hotel near the future.Kind regards,

8/10 不錯

Övgü

於 2023 年 8 月住了 2 晚
Jamilia 於 2023年8月22日的回應
Dear Ovgu,Thank you your 8 out 10 rating. We would love to hear how we can improve more to make it a 10. We hope to welcome you again near the future.Kind regards,

8/10 不錯

Pavel

親子同遊
讚好:整潔度和設施服務
不滿:職員與服務和住宿狀況
Unprofessional and unqualified people on the front desk. Not all of them. But we were lucky to to them during check-in and check-out process.
於 2023 年 8 月住了 1 晚
Jeff van Schie 於 2023年9月11日的回應
Hi Pavel,Thank you for your honest feedback, our team is trying to improve continuously to deliver the best service to our guests.Your feedback is valuable to us and please let me know the next time your planning on visiting The Albus Hotel and I’ll make sure that your stay not only meets, but exceeds your expectations.Warm regards,Jeff van SchieOperational manager

6/10 一般

JONGLAM

讚好:職員與服務
於 2023 年 7 月住了 2 晚
Jamilia 於 2023年8月2日的回應
Dear Jonglam,Thank you for your review. We would love to know how we can improve more to get the 10. Hope to welcome you again near the future.Kind regards,Jamilia

8/10 不錯

kathryn

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The accommodations were very nice! Comfortable. The elevator was broken and the staff carried our luggage to the 4th floor. Restaurant was good but not great for the price.
於 2023 年 7 月住了 2 晚
Jamilia 於 2023年8月3日的回應
Dear Kathryn,Thank you for your honest feedback, our team is trying to improve continuously to deliver the best service to our guests. Regarding the elevator, this was of course a known issue but we did everything in our power to provide you as well as all the other guests with the best solution available at that time to us. Everyone at that time who was of age had been given a room on which were located on the lowest floors possible. We also brought the luggage to the rooms regardless of what floor they were on as well as bringing them back down when needed.We regret to read that you didn't liked our restaurant. We hope to welcome you back in the near future.Kind regards,

6/10 一般

Herbert (North Vancouver)

伴侶同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
The elevator was not working. Being a handicapped person this was very difficult for me. The staff were helpful moving luggage but there was still 3 floor to claim again and again. It was difficult. No compensation was offered for this on going problem.
於 2023 年 7 月住了 4 晚
Kind regards, Jamilia 於 2023年8月1日的回應
Dear Herbert, Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our valued guest get the best satisfactory at our property. Regarding the elevator, this was of course a known issue but we did everything in our power to provide you as well as all the other guests with the best solution available at that time to us. Everyone at that time who was of age had been given a room on which were located on the lowest floors possible. We also brought the luggage to the rooms regardless of what floor they were on as well as bringing them back down when needed. I totally understand that it was difficult for you to go to the 3th floor and I am sorry that couldn't put you on a lower floor.Thank you for your review; we regret to read that we scored below your and our own standards this time. We hope to welcome you back in the near future.

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務和客房舒適度
We had some small issues with our room, but they were fixed during our dinner and we received a bottle of cava and a nice handwritten note. Excellent service during our stay.
於 2023 年 7 月住了 2 晚
Jamilia 於 2023年8月1日的回應
Dear Valued guest,Thank you for your honest feedback, our team is trying to improve continuously to deliver the best service to our guests. I am sorry to hear that you had some small issues with the room. Happy to hear that it was solved during your dinner and that you received something from us for the issues. We hope to welcome you again near the future.Kind regards

8/10 不錯

Anthony

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was lovely. Comfortable room and friendly staff. Bathroom a little small and dated. Toilet cramped and had to use a squeegee on the shower floor (provided). We were on first floor. First three nights were great. Last night not so! Pumping music from nearby club until 5 am. Sleep impossible. Don’t visit at weekends, unless you are on a higher floor or at the back!
於 2023 年 7 月住了 4 晚
Jamilia 於 2023年8月3日的回應
Dear Anthony,Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our valued guest get the best satisfactory at our property. Great to see that you loved our property with the comfortable room and our friendly staff. All our bathrooms are highly maintained to the highest standard, so I’m disappointed to read that may have fallen short. We would have been more than happy to known about the issue with the toilet and the loud music from the nearby clubs, but we simply weren’t aware.Thank you again for your feedback. I’m very sorry that your stay did not meet your expectations and would love the opportunity to regain your trust. Please let me know the next time your planning on visiting The Albus Hotel and I’ll make sure that your stay not only meets, but exceeds your expectations. Kind regards,

8/10 不錯

Andrew

伴侶同遊, 多人同遊
讚好:整潔度和職員與服務
The property is in a fantastic location to easily walk to restaurants and tourist attractions. In general the staff were very helpful. The one issue we had was that the elevator was not working. This mean we needed to change to a ground floor room (as my wife has mobility issues) which was very small. We did not receive any information on the elevator not working, and only found out from a traveling companion.
於 2023 年 7 月住了 5 晚
Jamilia 於 2023年7月27日的回應
Dear Andrew, Thank you for your review. We appreciate it. Great to see that you liked our location with easily walk to restaurants and tourist attractions. Also that the staff were kind to you. I am sorry to hear about the elevator. This was of course a known issue but we did everything in our power to provide you as well as all the other guests with the best solution available at that time to us. Everyone at that time who was of age had been given a room on which were located on the lowest floors possible. We also brought the luggage to the rooms regardless of what floor they were on as well as bringing them back down when needed. We send to all of our guest in time the email about the elevator. So I am sorry to hear that you didn't recieved it. Thank you for your review; we regret to read that we scored below your and our own standards this time. We hope to welcome you again near the future.Kind regards,

10/10 優異

Kathryn (Alameda)

家人同遊
讚好:整潔度、職員與服務和住宿狀況
The staff was very helpful and we loved the apartment we stayed in and the location was fantastic.
於 2023 年 7 月住了 1 晚
Jamilia 於 2023年7月25日的回應
Dear Kathryn,Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our valued guest get the best satisfactory at our property. Love to hear from you that the staff was very helpful and that you loved the apartment with the fantastic location. We hope to welcome you again near the future in our hotel.Kind regards,

8/10 不錯

Yasmin

於 2023 年 7 月住了 3 晚
Jeff van Schie 於 2023年9月11日的回應
Hi Yasmin,Still dreaming of Amsterdam? Thank you for your positive review! We look forwards to welcome you again in the near future!Warm regards,Jeff van SchieOperational manager

2/10 很差

Raquel

家人同遊
不滿:職員與服務
The elevator in this hotel is out of service. The front desk was very rude. I would not recommend staying here.
於 2023 年 7 月住了 1 晚
Tariq 於 2023年7月28日的回應
Dear Raquel, Thank you for sharing your experience with us, we truly appreciate the feedback. We are sorry to see that your stay with us did not met your expectations. We from Albus team always try our utmost best to provide the best possible service to all of our valued guests. Regarding the elevator this is a well known problem at the moment. The hotel and external company are working as hard as we can in order to fix this. I will speak with all the departments in order to prevent this from happening in the near future. Best regards, TariqFront Office Manager