外觀

羅馬人廣場酒店的評價

4 out of 5
羅馬人廣場酒店
Roemer Visscherstraat 10, Amsterdam

評價

8.6

優異

10 分評分,優異;1001 則評價中有 498 則" "
8 分評分,不錯;1001 則評價中有 365 則" "
6 分評分,一般;1001 則評價中有 84 則" "
4 分評分,欠佳;1001 則評價中有 40 則" "
2 分評分,很差;1001 則評價中有 14 則" "

8.6/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.6/10 

住宿狀況

7.6/10 

環保程度

評價

8/10 不錯

Tsan-Yu

讚好:職員與服務、住宿狀況和客房舒適度
還可以
以這個價位還可以
於 2019 年 3 月住了 4 晚
Reception 於 2019年5月5日的回應
Dear Tsan-Yu, Thank you for taking the time to leave us a review about your stay with us. We are happy to read you enjoyed your stay with us and hope to welcome you back again in the near future! Kind regards, Dominique

10/10 優異

Yun Ru

讚好:職員與服務、住宿狀況和客房舒適度
舒適的大房間和床,親切的服務人員
地點便利,近梵谷博物館。 飯店人員很親切有禮,房間和床都非常大,住起來很舒適。 早餐好吃,不過有點貴。 唯一可以改進就是床的乾淨度可以再更好。 We had a nice experience in The Hotel Roemer. The staffs were kind, polite and helpful, and the room and beds were big. Btw, the breakfast was great. The only thing could be better is that the cleanliness could be better. The Hotel Roemer is the recommended one.
於 2019 年 1 月住了 3 晚
Team hotel Roemer - Alexander 於 2019年2月3日的回應
Dear Yun Ru, Thank you so much for your review, we appreciate your feedback and hopefully we can welcome you in our hotel again in the future.

10/10 優異

Lee B J

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
All staff are super friendly and helpful. Bed is not comfortable, improvement on mattress is required and pillows also, too soft.
於 2018 年 8 月住了 4 晚
Reception Hotel Roemer 於 2018年8月16日的回應
Dear Mrs. Lee B J, Thank you for your time and review. We are happy to hear that our staff was friendly and helpful! I'm sorry to read that the bed was not comfortable an that the pillows were to soft. You could always ask our staff if they could do something about it. We deeply hope to welcome you again at our hotel and create beautiful stay with us this time. Kind regards, Team Hotel Roemer

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和住宿狀況
於 2018 年 5 月住了 3 晚
Maxime Ris - Team Hotel Roemer 於 2018年6月16日的回應
Dear Guest, Thank you for your review! It is lovely to see that you enjoyed your stay! We hope to welcome you again. With kind regards,

10/10 優異

kang kuo (Taiwan)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The location is perfect to all sites and the price is reasonable. The complimentary coffee is nice and sweet. The only thing is the shower didn't fully separate from the toilet area. The bathroom will get wet after taking shower.
General Manager 於 2016年8月7日的回應
Dear Kang Kuo, Thank you very much for sharing your experience on Hotels.com. We really appreciate that you give your stay with us 5 out of 5 stars. We will take your feedback with regards to the bathroom into consideration. Warm regards, Mirjam - Front Office Agent

4/10 欠佳

LIE TJEN

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
YoupBim 於 2016年7月12日的回應
Dear Lie Tjen, thank you very much for posting your review online and for staying in our hotel. I am sorry to conclude that your visit to Hotel Roemer was not up to your expectations an keen to learn why that was, should you wish some additional thoughts this would be much appreciated. Best regards, Youp Bimbergen - Hotel Manager

8/10 不錯

Chen Su Ying (Taiwan)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
此飯店位於博物館區,近萊斯廣場,交通方便,坐電車或走路可至Dam Square 及其它景點,又離梵谷和國家博物館很近,附近餐廳很多,飯店雖小但簡單乾淨,鬧中取靜,是個不錯的選擇
YoupBim 於 2016年3月26日的回應
Dear Chen Su Ying, It always gives us a great pleasure to read that you enjoyed both your stay with us and also the beautiful city of Amsterdam. We are also delighted to hear that you had a very comfortable stay in one of our rooms. As you have mentioned, the location of our hotel is indeed just a walking distance away from ‘Museumplein’; that is the square where some of the most famous museums can be found. In the surrounding area of Hotel Roemer a number of great restaurants could be found. With that being said, we would like to kindly remind you that you could always ask for a suggestion in terms of good restaurants, as our staff members are well-informed and can always provide you with the best tips. We would like to thank you for taking the time to share your thoughts with us as this is of a great importance to us. We hope to be able to welcome you back in Hotel Roemer very soon. Kind regards, Team Hotel Roemer

10/10 優異

Sally (Hong Kong)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Hotel.
Excellent Hotel in Amsterdam. Great Location, very close to Museum Square and just fews stop away from Central Station and Dam Square. Room are neat and clean, mattress are extremely comfortable. Very good stay in Amsterdam, definitely will choose this hotel again if come back.
YoupBim 於 2016年4月2日的回應
Dear Sally, Thank you so much for taking the time to share your thoughts on our hotel with fellow travelers. I am happy to learn that you enjoyed your stay with us and that the hotel was to your wishes. I will make sure your comments are shared with my colleagues, since it serves as a great motivational tool for all of us. Best regards, Irene Bruin - Hotel Roemer

10/10 優異

Jason

於 2024 年 4 月住了 4 晚

6/10 一般

Susana (Flushing)

家人同遊, 多人同遊
不滿:整潔度、設施服務和住宿狀況
The size for 4 ppl was great. However missing amenities: no fridge, no dresser to put luggages, walls show water leakage, the property is in need of updating and care. Sad bc hotel is in great location and has good potential.
於 2024 年 4 月住了 3 晚

10/10 優異

Daniel

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location near the museums. Bike rental is a short walk away which opens up the whole city. Also very close to beautiful park.
於 2024 年 4 月住了 3 晚

10/10 優異

Yoonhee (Portland)

家人同遊
讚好:整潔度、設施服務和住宿狀況
friendly staff!!!
於 2024 年 3 月住了 7 晚

10/10 優異

Noe

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay. Location is perfect also
於 2024 年 3 月住了 2 晚

6/10 一般

Steve

讚好:客房舒適度
See the light
Main light was strobing so could not use other light didnt work but found one that did, otherwise ok left a couple of bits not swept up but comfortable.
於 2024 年 2 月住了 1 晚
Diego Team Hotel Roemer 於 2024年2月13日的回應
Dear Steve,Thank you for your feedback.We apologize for the inconvenience caused by the lighting issues during your stay. Rest assured, our maintenance team will promptly address these concerns to prevent recurrence.Despite this, we're glad you found your stay comfortable overall. Our reception team is always available to assist, although we regret that this was necessary during your visit.We appreciate your understanding and hope to welcome you back for a smoother experience in the future.Best regards,

10/10 優異

Alejandro

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Comfortable hotel just outside of downtown, near the park. Easy to walk everywhere downtown without actually being in the middle of things. Space felt very home-y, very comfortable. I am not a big fan of carpeted rooms, but this one felt clean and well maintained. The bathroom was large and comfortable to use, with a very large tub that you could essentially use as a personal hot tub. There was also a nice balcony in the room that would face the inner courtyard. All in all a very comfortable stay with helpful staff. Would stay again!
於 2024 年 1 月住了 6 晚
Diego 於 2024年2月3日的回應
Dear Alejandro,Thank you for your wonderful 5-star review! We're thrilled you enjoyed the comfortable and homely atmosphere, the spacious bathroom, and the convenient location. It's great to hear that our staff contributed to making your stay memorable. We look forward to welcoming you back for another fantastic experience.Best regards,Webcare Agent

8/10 不錯

Paul

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Diego Team Hotel Roemer 於 2024年2月8日的回應
Dear Paul,Thanks for your review!We're glad you chose to stay with us and hope you had a great time. If you have any thoughts to share about your experience, feel free to reach out.Best regards,

10/10 優異

Zoe

讚好:整潔度、住宿狀況和客房舒適度
Highly recommend
Wonderful location next to Museums and shops. Fantastic room with lots of amenities and storage space and lovely reception staff. Highly recommend.
於 2024 年 1 月住了 3 晚
Diego Team Hotel De Roemer 於 2024年2月8日的回應
Dear Zoe,Thank you for your wonderful review! We're thrilled that you enjoyed our prime location, as well as our fantastic room amenities. Our reception staff will be delighted to hear your kind words. We appreciate your recommendation and hope to welcome you back soon!Kind Regards,

6/10 一般

Julie Østergaard

家人同遊
不滿:整潔度和職員與服務
於 2023 年 12 月住了 3 晚
Diego Team Hotel Roemer 於 2024年2月8日的回應
Thank you for sharing your feedback, Julie.We are committed to addressing any specific areas for improvement to ensure an enhanced experience during your next visit.Kind regards,

8/10 不錯

Amer

家人同遊
讚好:整潔度和職員與服務
The room was clean and comfortable. There was a bit of wear and tear around some fixtures and fittings, but nothing to cause concern. Facilities rated average just because it was essentially a room only, which is all I expected and required.
於 2023 年 12 月住了 3 晚
Team Hotel Roemer 於 2023年12月27日的回應
2.Dear Amer, Thank you for your time writing this review. We are delighted to know that you enjoyed our hotel for your stay in Amsterdam. We appreciate your feedback regarding the facilities and will take further actions to address it. We are looking forward to seeing you again in Amsterdam!Best regards,Team Hotel Roemer

10/10 優異

Karsten Møller

於 2023 年 12 月住了 2 晚
Team Hotel Roemer 於 2023年12月27日的回應
Dear Karsten,Thank you for rating your stay in Hotel Roemer 10/10! We are glad you had nice time with us. Much looking forward to seeing you again at our hotel. With best wishes, Team Hotel Roemer

10/10 優異

isabelle

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Catarina 於 2023年11月30日的回應
Dear Isabelle,Thanks for your wonderful review!If there's anything specific you loved or any suggestions you have, feel free to share. We can't wait to welcome you back for another fantastic experience!Best regards,CatarinaTeam Hotel Roemer

8/10 不錯

Matilda

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 3 晚
Team Hotel Roemer 於 2023年12月27日的回應
Dear Matilda,We are happy to know that you are pleased with your stay in Hotel Roemer. Thank you for high rating. We hope to see you soon again.With regards,Team Hotel Roemer

10/10 優異

Mitchell

讚好:整潔度、職員與服務、設施服務和住宿狀況
Location, staff, room - all lovely, really. I was seeking an affordable option with the right location and this was a very good choice. Room was clean, well equipped and I even had a balcony. Bathroom was very large with bathtub and separate shower. Small fridge, safe, regular housekeeping, and a king size bed that was very comfortable sealed the deal. A few little rough spots here and there with the furnishings but nothing that would deminish my review. This is a great choice for a budget traveler seeking real bang for their buck. Everyone was helpful and friendly. I even had an electrical outage based on a faulty coffee maker and in under 30 minutes the issue was resolved and a new machine was offered. Bus to airport was around the corner, 2 tram lines within 5 min walk. Go for it.
於 2023 年 11 月住了 3 晚
Catarina 於 2023年11月30日的回應
Dear Mitchell,Thank you for your incredibly detailed and positive review! We're thrilled to hear that our location, staff, and room amenities met your expectations. It's fantastic to know that you found us to be a great choice for affordable accommodation with the right location.We appreciate your understanding about the minor furnishings, and we're glad it didn't diminish your overall experience. Your feedback on the electrical outage is valuable, and we're pleased we could swiftly resolve the issue for you.We look forward to welcoming you back! Warm regards,CatarinaTeam Hotel Roemer

4/10 欠佳

Erik

不滿:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 3 晚
Team Hotel Roemer 於 2023年11月25日的回應
Dear Erik, Thank you for your feedback. We are sorry that you had a not very positive experience during your stay. We would like to hear from why, as we do our utmost to make our guests stay enjoyable. We hope to offer you a better experience should you decide to stay with us in the future. Kind regards, Team Hotel Roemer

10/10 優異

Robert (Delenson)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our third say for longer than a week and still impressed. Fantastic area for Vondelpark, museums, dining, and walking Amsterdam. The staff is always great and the Annex rooms are wonderful. We’ll be back soon!
於 2023 年 10 月住了 8 晚
Team Hotel Roemer 於 2023年11月25日的回應
Dear Robert, we would like to express our sincere gratitude for your feedback and top score. We are delighted to know that you enjoyed our fantastic location, our annex rooms and staff, and we will share your positive feedback with our team. We really do try our utmost to make your stay enjoyable and hope to have the pleasure of welcoming you back soon. Kind regards, Team Hotel Roemer

8/10 不錯

Richard

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Nice little hotel close to museums. Quiet and clean. Would be better to have some racks for hanging towels in bathroom.
於 2023 年 10 月住了 6 晚
Team Hotel Roemer 於 2023年11月2日的回應
Dear Richard,Thank you for taking the time to write this review!We are happy to read that you enjoyed your stay and liked our location! we will take your feedback with us and share it with our team! we hope to see you another time in Hotel Roemer. Kind regards, -Jenna Team Hotel Roemer

8/10 不錯

Scott

多人同遊
讚好:整潔度、職員與服務和設施服務
Great location. Very convenient to transportation. Close to a park and restaurants. Nice breakfast. Downsides were minor but room keys consistently failed and we had to be let inside by front desk workers, room had difficulty maintaining a reasonable temperature regardless of thermostat setting, and we had to plug the shower drain with a towel when not in use to reduce odor (possibly bad p-trap). Overall I'd stay there again.
於 2023 年 10 月住了 3 晚
Agus 於 2023年10月28日的回應
Dear Scott,Hope you are doing well. We are glad to hear that you enjoyed your stay with us! Indeed, the location is perfect, and there's nothing like a good breakfast.Thank you for the feedback on the facilities, we will do our best to keep improving them.We hope to see you again soon at VondelHotels!Kind regards,Team Hotel Roemer

6/10 一般

Joanna

家人同遊
讚好:職員與服務
Nice part of the city, especially if you want to explore Amsterdam museums. Good breakfast options. Bathroom in our room had an unpleasant smell.
於 2023 年 10 月住了 1 晚
Hotel Roemer 於 2023年10月3日的回應
Dear Joanna,We're pleased to hear you enjoyed the location, particularly its proximity to Amsterdam's museums, and the breakfast options. However, we're sorry to learn about the unpleasant smell in your room's bathroom. Please accept our apologies for any inconvenience this may have caused. We'll address this matter with our team to ensure it doesn't happen in the future. Thank you for your feedback, and we hope to welcome you back for a more enjoyable stay.Kind regards

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Team Hotel Roemer 於 2023年9月10日的回應
Dear Anonymous,Thank you for your recent stay at Hotel Roemer and for leaving us with this positive feedback.If the future brings you back to Amsterdam, we hope to welcome you again as our guest.Best regards,Pawel, Team Hotel Roemer

6/10 一般

真實旅客

讚好:整潔度和職員與服務
Stay here because of the location.
Location was terrific and the staff was very, very nice. Room was larger than I expected. Close to tram and bus lines. Mattress was a bit tired. Room was very adequate but not special. My review would be much higher but for the cost of the room.
於 2023 年 9 月住了 2 晚
Team Hotel Roemer 於 2023年9月10日的回應
Dear Anonymous,Thank you for choosing Hotel Roemer for your stay and for your feedback, it's highly appreciated. We also noticed that not everything was fully up to your liking and therefore we apologize. For the next time, please contact our reception and we will react immediately.We hope this minor inconvenience won't stop you from staying with us again!Best regards,Pawel, Team Hotel Roemer

6/10 一般

Agostino

家人同遊
讚好:職員與服務
Buona posizione, la stanza lascia a desiderare.
Hotel in ottima posizione, staff gentile e disponibile. Arredo della stanza molto scarno. Difficilmente giustificabile l'assenza di un minifrigo e di un armadio per un hotel a 4 stelle.
於 2023 年 8 月住了 4 晚
Team Hotel Roemer 於 2023年9月10日的回應
Dear Agostino,Thank you so much for your positive feedback, also for all the positive comments about our lovely staff, and outstanding location!If the next stop in your journey will be Amsterdam again, we hope to welcome you again as our guest.Best regards,Pawel, Team Hotel Roemer

8/10 不錯

Chantal

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 3 晚
Team Hotel Roemer 於 2023年9月10日的回應
Dear Chantal,Thank you very much for staying with us and for leaving us with this positive feedback.If the future brings you back to Amsterdam, we hope to welcome you again as our guest.Best regards,Pawel, Team Hotel Roemer

6/10 一般

Vittorio

X
於 2023 年 8 月住了 4 晚
Milagros 於 2023年8月22日的回應
Dear Vittorio, Thank you for staying with us and for taking the time to write this review. If the future brings you back to Amsterdam, we hope to welcome you again as our guest. Kind regards,Team Hotel Roemer

10/10 優異

Juan Carlos

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel very well connected, staff very attentive
於 2023 年 8 月住了 1 晚
Milagros 於 2023年8月22日的回應
Dear Juan Carlos, Thank you for staying with us and for taking the time to write this review. If the future brings you back to Amsterdam, we hope to welcome you again as our guest. Best regards, Team Hotel Roemer

2/10 很差

Sami

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 4 晚
Milagros 於 2023年8月22日的回應
Dear Sami, Thank you for staying with us and for taking the time to write this review. If the future brings you back to Amsterdam, we hope to welcome you again as our guest. Team Hotel Roemer

10/10 優異

Gardy (Philadelphia)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and modern lobby and comfortable bedroom!
於 2023 年 8 月住了 2 晚
Team Hotel Roemer 於 2023年8月5日的回應
Dear Gardy,Thank you very much for sharing your experience, it's highly appreciated!If the future brings you back to Amsterdam, we hope to welcome you again as our guest.Best regards,Pawel

8/10 不錯

Adrien

於 2023 年 7 月住了 1 晚
Team Hotel Roemer 於 2023年8月3日的回應
Dear Adrien,Thank you very much for staying with us and sharing your experience, were glad to read that you enjoyed your stay with us.If the next stop in your journey will be Amsterdam again, we hope to welcome you again as our guest.Best regards,Pawel

8/10 不錯

kathy

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 6 月住了 3 晚
Team Hotel Roemer 於 2023年7月28日的回應
Dear Kathy,Thank you for your recent stay at Hotel Roemer and for leaving us with this positive feedback.If the future brings you back to Amsterdam, we hope to welcome you again as our guest!Best regards,Pawel, Team Hotel Roemer

4/10 欠佳

Pierre

商務旅客
讚好:職員與服務和客房舒適度
不滿:住宿狀況
Les chambres sont assez vieilles. L'isolation des chambres côté rue est mauvaise. J'ai réservé un grand lit et j'ai eu un deux lits simples. Le personnel a pu changer ma chambre la seconde nuit mais s'est trompé dans le transfert. Une autre collègue est arrivée et m'a demandé de payer pour la nuit alors que celle-ci était déjà payée.
於 2023 年 7 月住了 2 晚
Milagros 於 2023年7月25日的回應
Dear Pierre, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay at our hotel. Your comments are valuable to us as they help us identify areas for improvement.We understand that the condition of the rooms and the insulation were not up to your expectations. Please rest assured that we are actively working on renovations and upgrading our facilities to provide a more comfortable experience for our guests.Regarding the room type mix-up and the payment confusion, we deeply regret the oversight. We have addressed these issues with our team to ensure such mistakes do not recur in the future.We truly appreciate your understanding and hope that you will consider giving us another chance to exceed your expectations on your next visit.Thank you for staying with us.Best regards,Milagros Team Hotel Roemer

4/10 欠佳

Maja

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Levede ikke op til forventningerne
Dårlig rengøringsservice. Niveauet hos medarbejderne på hotellet var meget svingende - nogle var smilende og hjælpsomme mens andre var det modsatte. Vi havde to værelser, hvoraf det ene var i dårlig stand. Samlet set levede hotellet ikke op til vores forventninger.
於 2023 年 7 月住了 5 晚
Milagros 於 2023年7月25日的回應
Dear Maya, Thank you for sharing your feedback with us. We deeply regret that your recent experience at our hotel fell short of your expectations.We apologize for the lapses in our cleaning service and inconsistent levels of service from our team members. Providing a consistently positive and helpful atmosphere is of utmost importance to us, and we are actively working on enhancing our training programs to address this issue.Furthermore, we are disappointed to learn about the condition of one of your rooms. Rest assured that we will investigate the matter thoroughly and take the necessary steps to ensure all our rooms meet the highest standards of quality.Your satisfaction is essential to us, and we genuinely appreciate your valuable input, which allows us to improve our services. We hope you would consider giving us another opportunity to provide you with a more enjoyable stay in the future.Thank you for bringing these matters to our attention.Best regards,Milagros Team Hotel Roemer

10/10 優異

Dror

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Team Hotel Roemer 於 2023年7月15日的回應
Dear Dron,Thank you for staying with us and for leaving us with the top score as well, it's highly appreciated!If the future brings you back to Amsterdam, we hope to welcome you back as our guest.Best regards,Pawel, Team Hotel Roemer

10/10 優異

Nigel

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
A great hotel close to the Museum Quarter. The staff were extremely helpful and friendly. Comfortable rooms. Very good breakfast. Highly recommended.
於 2023 年 7 月住了 2 晚
Alejo 於 2023年7月8日的回應
Dear Nigel,We are really glad you enjoy your stay and surpassed your expectations.With kind regards,Team Hotel Roemer

2/10 很差

ANTONIUS martinus

商務旅客
不滿:整潔度、職員與服務和住宿狀況
Wrong room no refund attitude frontdesk no amenities single bed while i booked double room de lux with king size bed
於 2023 年 6 月住了 1 晚
Team Hotel Roemer 於 2023年6月30日的回應
Dear Antonius,Thank you for your recent stay at Hotel Roemer and for sharing your experience.We are terribly sorry that u felt that way, and for the fact that you were accommodated in a Deluxe room with twin beds instead of a double one. We did everything possible to make your stay as good as you expected from us, and also a complimentary breakfast has been offered, but in the end, that was rejected.We have many available amenities that we deliver after requesting, however, in order to get them we need to receive a request by calling or visiting reception.Once again we apologize, we hope that this minor inconvenience won't stop you from staying with us again!Best regards,Pawel, Team Hotel Roemer

10/10 優異

Daniel

於 2023 年 6 月住了 1 晚
Alejo 於 2023年7月8日的回應
Dear Daniel,Appreciate your review and we are happy you enjoy your stay, hope to see you back soon and choose us as your home in Amsterdam.With kind regardsTeam Hotel Roemer

6/10 一般

Carolyn

於 2023 年 6 月住了 3 晚
Alejo 於 2023年7月8日的回應
Dear Carolyn,In the name of Hotel Roemer Team, we hope that you feel comfortable and accomplished your expectations and had a great time in Amsterdam! For any suggestions, feel free to contact us directly and we will do our best to validate all suggestions and make your future stay as comfortable as you expect from us. We hope to see you soon and choose us as your main leisure point in Amsterdam.With kind regards,Team Hotel Roemer

4/10 欠佳

Kimito

於 2023 年 6 月住了 1 晚
Team Hotel Roemer 於 2023年6月13日的回應
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience fell short of your expectations. We take all guest feedback seriously, as it helps us to continuously improve our services and amenities. If you could provide us with some more specific details about the issues you encountered, we would greatly appreciate it. This will allow us to investigate and address the concerns you raised, and hopefully prevent similar issues from occurring in the future. We hope that you will consider giving us another opportunity to exceed your expectations in the future. If you do decide to return, please do not hesitate to let us know if there is anything we can do to ensure your stay is a more enjoyable one. Thank you again for your feedback, and we hope to have the opportunity to welcome you back soon. Best regards.

6/10 一般

lynn

家人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
於 2023 年 5 月住了 1 晚
Team Hotel Roemer 於 2023年6月8日的回應
Dear Guest, thank you for staying with us and for reviewing your stay. If the future brings you back to Amsterdam, we hope to welcome you again as our guest. Best regards

4/10 欠佳

Irena

伴侶同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
There is no way this is 4 star hotel. We were very disappointed with our stay. Our room was across the road from the main hotel up very steep and narrow steps to gain entry to main door. It felt like we were renting a room and not staying in a hotel. We did not use any of the hotel facilities (e.g. bar) as it meant crossing going down the steep steps and crossing the road. The stairs felt dangerous especially with a suitcase and when it rained. I would not advise elderly people to stay here. The room was very tired and had holes in the wall. The bathroom fittings had seen better days (sink, shower had lots of stains and limescale). The positives were friendly staff on check in and only 5 minutes walk to main road with restaurants and max 10 minutes walk to Rijksmuseum and museum quarter.
於 2023 年 5 月住了 2 晚
Team Hotel Roemer 於 2023年5月13日的回應
Dear Irena,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We greatly appreciate your kind words about our staff and the convenient location. We always strive to provide exceptional service and ensure our guests have a pleasant experience.However, we deeply regret to learn about the issue you encountered with the limescale on the marble in your room. The limescale has become ingrained into the marble surface over time, making it difficult to remove completely. Rest assured, we have taken your feedback seriously. Should your travels bring you back to our area, we would be delighted to have the opportunity to provide you with a flawless stay and demonstrate our commitment to your satisfaction.Thank you once again for your valuable feedback.Warm regards,Team hotel Roemer

6/10 一般

HANFU

伴侶同遊
讚好:整潔度
This is a clean hotel. The bathroom has been updated. The bed and pillows are some of the most comfortable of any hotel I’ve ever slept in, even the 5 star hotels. The design of the room is not good, ie there is a cabinet right where you open the door, not good interior design, the glass shower door doesn’t reach the bottom so that the water goes to the floor, the sitting chair looks old. The good news is that it seems a new owner has taken over and that they are planning to make improvements.
Pawel, Team Hotel Roemer 於 2023年5月7日的回應
Dear Hanfu,Thank you for choosing Hotel Roemr for your recent stay and for taking the time to write this review, especially for all the positive comments about the cleanliness, excellent bathroom condition and comfort. We also took notes from your comments regarding interior design which I will forward to our management. The Owner remains the same, after every 3-4 years, we are experiencing some renovations as you already noticed, and we are happy that our guests see these changes and appreciate it!If the next stop in your journey will be Amsterdam again, we hope to welcome you again as our guest!Sincerly,Pawel, Team Hotel Roemer

8/10 不錯

Rick

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very comfortable. Easy to reach certain areas. Walkable to restaurants. Bedding was great.
於 2023 年 4 月住了 4 晚
Team Hotel Roemer 於 2023年4月29日的回應
Dear Rick,Thank you for taking the time to write a review of your recent stay at our hotel. We are delighted to hear that you found your stay to be very comfortable and that our location was convenient for you to reach certain areas and restaurants.We are especially pleased to hear that you found our bedding to be great. We take great pride in ensuring that our guests have a comfortable and restful night's sleep, and we are glad that our efforts have been successful in your case.Thank you again for your kind words, and we hope to have the pleasure of welcoming you back to our hotel in the near future.Best regards,MichalTeam Hotel Roemer