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阿姆斯特丹萬麗酒店的評價

5 out of 5
阿姆斯特丹萬麗酒店
Hekelveld 17, Amsterdam

評價

8.2

很好

10 分評分，優異；1000 則評價中有 457 則" "
8 分評分，不錯；1000 則評價中有 292 則" "
6 分評分，一般；1000 則評價中有 125 則" "
4 分評分，欠佳；1000 則評價中有 66 則" "
2 分評分，很差；1000 則評價中有 60 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

Yu Hsin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常好
於 2024 年 2 月住了 3 晚

10/10 優異

Chi ho

於 2022 年 8 月住了 1 晚
Front of House team 於 2022年8月18日的回應
Dear Ho, Thank you for sharing your feedback with us! We hope we have the chance to welcome you to our property soon again.

6/10 一般

KUANG MEI

請在check out之後再打擾
這家飯店大致上說都很好, 唯一令人不高興是最後一天要 check out,所以要睡飽 , 但早上八點多就按門鈴要清潔服務 令人生氣! 不能 check out 之後嗎 ? 管理有問題
於 2020 年 2 月住了 1 晚
Johanna Siemer 於 2020年3月4日的回應
Dear Kuang Mei, Thank you for taking the time to share your feedback. We use all of our guest’s feedback to continuously improve our services and facilities. We will see where we can adapt our procedures and potentially adjust our trainings to improve things moving forward. Thank you for staying with us and we hope to welcome you back again in the future, whenever your travels brings you back to Amsterdam. Kind regards, Johanna Siemer- Guest Relations Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 3 晚
Johanna Siemer 於 2020年1月4日的回應
Dear Anonymous, Thank you for taking the time to leave us this great review. We hope to welcome you back again soon for another brilliant stay. Kind regards, Johanna Siemer- Guest Relations Manager

8/10 不錯

WAI LENG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 1 晚
Johanna Siemer, Guest Relations Manager 於 2019年8月17日的回應
Dear Mr. Wai Leng, Thank you for staying in the Renaissance Amsterdam hotel. Thank you for your feedback. We hope to see you again in the Renaissance Amsterdam Hotel. Warm regards,

10/10 優異

WAI LENG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
尋回失物，十分感謝！
於 2019 年 8 月住了 3 晚
Cynthia, Guest Services 於 2019年8月13日的回應
Thank you for your wonderful feedback. Thank you for staying with us! Warm regards,

10/10 優異

Powen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A convenient hotel near central station.
Great service and good breakfast.
於 2019 年 7 月住了 1 晚
Johanna Siemer 於 2019年7月8日的回應
Dear Powen, Thank you so much for your lovely comments and motivating words regarding our team. We are happy to hear that you have enjoyed your stay with us. Hopefully you will find the opportunity to visit us again in the future, whenever your travels bring you back to Amsterdam. Kind regards, Johanna Siemer- Guest Relations Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 5 月住了 1 晚
Johanna Siemer 於 2019年5月30日的回應
Dear Anonymous, Thank you for taking the time to leave us this great review. We hope to welcome you back on your next visit to Amsterdam. Kind regards, Johanna Siemer- Guest Relations Manager

8/10 不錯

Veng Tim

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 2 晚
Evald 於 2018年11月28日的回應
Dear Veng Tim, Thank you for your rating. I hope that everything went fine during your stay, and that you got to enjoy Amsterdam. Kind Regards, Evald, Front Office Supervisor

10/10 優異

Hau Wai

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
舒適，交通方便，值得推介
鄰近中央車站，食店林立，步行去景點十分方便！房間舒適整潔.
於 2018 年 6 月住了 1 晚
Evald 於 2018年8月27日的回應
Dear Hau Wai, Thank you for leaving a review about your stay. We are happy to learn that you enjoyed your stay with us. I hope that you also got a chance to explore the city. Kind Regards, Evald, Front Office Supervisor

6/10 一般

jo (hong kong)

讚好：職員與服務
Stylish and relatively new in Amsterdam
Firstly every morning at 830 I got disturbed by a guy who keeps knocking on my door. If I ignored him he will keep knocking. If I respond he will move on to my next door and keep knocking others door. I think this is super rude. I cannot peep through the door hole as the door hole was installed at the height of nearly 6ft 3 ! The door hole was apparently wrongly installed by the contractor from the beginning. It happens to every room and I have observed. This is ridiculous. I have changed room for this 3 nights stay for the reason that the shower tube was broken. There are holes that I need to press while I shower so that water won’t leak out. I think this is ridiculous to have happened in a 4 stars Hotel. The water pressure is low like raining lightly. If I change the shower head to jet - the water cover area gets smaller. No heater in shower room! I changed room due to the above reasons. However the shower tube in another room is again broken!!!! I cannot be bothered to change room again to have to pack my stuffs all over again. The room light is forever dark. I cannot work on my computer except on the bed which is so inconvenient to me. The shower door is installed only half. Despite the low water pressure the floor will get all wet after shower this is super annoying !!!! And should not have happened in renaissance hotel for the price I have paid. The tv not expecting greetings but - it always shows welcome to Samsung Hotel. I think this is ridiculous.
於 2018 年 4 月住了 2 晚

8/10 不錯

Daisy (Amsterdam)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The location is great! The counter service is great too. They are very friendly.
於 2018 年 4 月住了 3 晚
Evald 於 2018年5月12日的回應
Dear Daisy, Thank you for your review and kind words. We are glad to see that you enjoyed your stay. I hope that you enjoyed Amsterdam as well. Kind Regards, Evald, Front Office Supervisor

10/10 優異

Jou Ying

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice location, great service
the club lounge was great, the service was great, there's a big supermarket close to the hotel, close to Amsterdam Centraal which is very convenient, breakfast was lovely, Wi-Fi is super fast. However, we think the bed is way too soft.
Evald 於 2018年4月3日的回應
Dear Jou Ying, Thank you for leaving a review about your stay. We are glad to see that you enjoyed your time with us. I hope that you got time to explore the city as well. Kind Regards, Evald, Front Office Supervisor

10/10 優異

CHIN HSIANG

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
交通方便
交通方便
於 2018 年 2 月住了 2 晚
Evald 於 2018年3月6日的回應
Dear Chin Hsiang, Thank you for leaving a review about your stay. I hope that everything wen well, and that you got a chance to explore the city. Kind Regards, Evald, Front Office Supervisor

8/10 不錯

rajiv

多人同遊
讚好：職員與服務
Ok hotel.
於 2024 年 5 月住了 1 晚

2/10 很差

Trevor

不滿：住宿狀況
Room was dark due to construction work being done to hotel building. Construction work woke us up early every morning. Credit card hold on room was ridiculously high.
於 2024 年 4 月住了 3 晚

4/10 欠佳

PEDRO IKER RUIZ DE

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Nnn
於 2024 年 3 月住了 3 晚

6/10 一般

Yoriko

家人同遊
讚好：職員與服務
不滿：住宿狀況
アムステルダムセントラル駅から徒歩数分のところにあり、ロケーションはとても良かったです。ただ、なにぶん建物が古いため今リノベーションの最中でしたが、ちょっとしたトラブルもありました。洗面所のドアをしっかり閉めると中からは開けられるのですが、外からはうまく開けられず、夜中にトイレに行きたくて起きてそのドアを開けようとしたらなかなか開かない！15分くらい深夜に夫婦でガチャガチャやっていたら何とか偶然に開いたのですが、こんなことは困ります。早急にチェックして直す様に朝フロントに伝えました。スタッフの皆さんはいつも笑顔でとても感じが良いと思いました。
於 2024 年 3 月住了 1 晚

2/10 很差

Gustavo

伴侶同遊
不滿：住宿狀況
Esta en construccion hay un ruido terrible , me dieron una habitacion que a las 8 am empezaban a taladrar , asi que decidi cancelar e irme a otro.hotel , les recomiendo el NH collection

8/10 不錯

Ageeth

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Netjes, zeer goede ligging, vriendelijk personeel, ruime kamer, heerlijk bed!
於 2024 年 3 月住了 1 晚

6/10 一般

Kathleen (Champlin)

商務旅客
讚好：整潔度、職員與服務和設施服務
Comfortable bed and linens. Room was a bit crowded. and hard to move around - barely room around the bed. Breakfast area was crowded. Carpet seemed old with spots. Some noise during the day due to current hotel construction. Within walking distance of the Central Station. Great concierge service.
於 2024 年 2 月住了 1 晚

4/10 欠佳

真實旅客

家人同遊
Ruidoso
El hotel estaba en obras y a partir de las 8 de la mañana no se podía descansar, buena ubicación. Personal de la cafetería muy amable, y buen español.
於 2024 年 2 月住了 3 晚

4/10 欠佳

John

不滿：整潔度和住宿狀況
於 2024 年 1 月住了 2 晚

6/10 一般

rick

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The room smelled like mold and had stains all over the carpet. Property tried to cover mold smell with some sort of scented spray but did not work.
於 2023 年 12 月住了 1 晚

6/10 一般

erik

讚好：職員與服務
於 2023 年 12 月住了 3 晚

2/10 很差

Mark

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Hotel in bad shape and carpets filthy!
於 2023 年 12 月住了 1 晚

10/10 優異

charles

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 4 晚

2/10 很差

DONGMYUNG

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 5 晚

4/10 欠佳

Cecile

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚

8/10 不錯

Etienne

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Voyage d’affaires d’une nuit
Séjour d’une nuit pour un voyage d’affaires. Accueil très aimable et chambre prête en fin de matinée. C’est très agréable. La chambre était spacieuse et propre. Le seul vrai bémol concernait le petit déjeuner avec du personnel peu aimable et une qualité de la nourriture qui laisse à désirer. L’hôtel était en rénovation totale mais l’impact n’était pas trop conséquent.
於 2023 年 11 月住了 1 晚

8/10 不錯

Mercy

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
The hotel was under construction so it was a bit noisy! If I was a manager, I would give some perks to guests for their inconvenience like one free breakfast or something. The staff was great though and did everything in their power to make our stay comfortable. Hats off to the front desk person who took care of my stay and room. We even received a free bottle of wine and dessert to celebrate our anniversary. A big shout out to Ahmed and Laurens, the concierges, they were so willing to help make our stay more eventful! Tourist be aware, there are pick-pocketing going on on the public trams. This ruined part of our trip and we were not able to take exceptional pics with our IPhones.
於 2023 年 10 月住了 8 晚

6/10 一般

Bijoy

讚好：整潔度和職員與服務
Renovations going on
Hotel is undergoing renovation. Just getting to the rooms was a long trek. And further the street outside also was half blocked.
於 2023 年 10 月住了 3 晚

4/10 欠佳

Espen

多人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚

10/10 優異

Kamal

讚好：整潔度、職員與服務和住宿狀況
5 Star
於 2023 年 8 月住了 2 晚

10/10 優異

Flavio

讚好：整潔度和職員與服務
Hotel em reforma Banheiro sofrível acessórios muito pobres p ser um ZRenaissance E um três estrelas Café da manhã pobre
於 2023 年 9 月住了 2 晚

4/10 欠佳

Chris

讚好：整潔度和職員與服務
不滿：住宿狀況
The property is under construction, making it impossible to sleep off the jet lag. Not great if you need to take a mid day nap. I am sure once it is finished it will be nice but for the price it is terrible. Also the water temps were never consistent. The price wasn't great. And there was no view, unless you consider the construction a "view".
於 2023 年 9 月住了 1 晚

2/10 很差

Josef

讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
於 2023 年 8 月住了 3 晚

6/10 一般

theresa, joo eng

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
Property under major renovation ! Expect Expedia to alert your customers on this ! Did not expect to pay this much for a hotel under major renovation
於 2023 年 8 月住了 1 晚

2/10 很差

Ermikaela

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
El Hotel esta en remodelación. Primero nos dieron una habitación que tenía artículos de otro huesped dentro, una chamarra, periodicos, pantuflas a pie de cama, una botella de agua en la mesilla de noche que se estaban tomando. Luego nos cambiarón de habitación a otra con el aire acondicionado descompuesto. La descripcion de una cama king size no cumple con la medida de 1.80 m de ancho, son mas reducidas, tipo una Queen Size. Al final nos movieron a una habitación sin ruido de obra y con una cama Queen Size, la cual tenía una medida un poco más corta del 1,50 m, creo que no deberían usar medidas americanas si los standares no se cumplen. En general la pasamos mal. Muy poco valor vs precio.
於 2023 年 8 月住了 2 晚

8/10 不錯

Mireille

於 2023 年 8 月住了 1 晚

10/10 優異

Mary Ann

於 2023 年 6 月住了 4 晚

6/10 一般

NORA

於 2023 年 6 月住了 3 晚

10/10 優異

Sophia (Bronxville)

讚好：整潔度、職員與服務和住宿狀況
Great place to stay.
於 2023 年 6 月住了 3 晚

4/10 欠佳

Javier

家人同遊
不滿：住宿狀況
Overrated Hotel
於 2023 年 6 月住了 1 晚

8/10 不錯

Sean

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 2 晚

6/10 一般

Arran

商務旅客
不滿：住宿狀況
Not great due to renovations
The hotel is currently under going renovations which means there is a lot of noise during the day leading to a confusing layout of the hotel, no real bar or coffee area which is a shame. The hotel needs the renovation but when booking via Hotel.com it would have been nice to have been notified as I would not have booked. The rooms are in need of the renovation. Not the best Renaissance hotel I've stayed in.
於 2023 年 5 月住了 2 晚

4/10 欠佳

kunjan

伴侶同遊
Property Under renovation, not as expected. Not worth spending the kind of money - a very wrong info given and very disappointed .
於 2023 年 5 月住了 3 晚

10/10 優異

Amy

商務旅客
於 2022 年 11 月住了 3 晚

2/10 很差

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Skuffende, skittent og bråkete!
Hotellet renoveres, men dette er uansett ikke i nærheten av å være 5 stjerner. Vi var ikke fornøyd, kostnadene stod ikke i stil til standarden. Hjelpsomt personale da vi va om å ikke bo der den siste natta.
於 2023 年 5 月住了 2 晚

8/10 不錯

Hanne Holenbakken

於 2023 年 5 月住了 2 晚