不親切的櫃檯服務。
第二天交代櫃檯需補洗髮精、沐浴乳及每日更換床單、被套及枕套,晚間返回發現洗髮精沐浴乳皆未補,第三天告知櫃檯此事,櫃檯道歉承諾會補,結果仍舊未補,第四天房間完全沒打掃,櫃檯解釋:需主動向櫃檯要求才會打掃。事實上第二天即已交代櫃檯。
Thank you for making this birthday trip an unforgettable one.
AI HUA
於 2023 年 9 月住了 4 晚
10/10 優異
Jianguo
2023年9月8日
Jianguo
於 2023 年 9 月住了 1 晚
10/10 優異
Ka Yan
多人同遊
2023年4月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Check out 之後仲可以泊車泊到10pm,非常方便
Ka Yan
於 2023 年 4 月住了 2 晚
10/10 優異
CHEN
2022年8月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
CHEN
於 2022 年 8 月住了 4 晚
10/10 優異
Christy
家人同遊
2024年3月25日
讚好:整潔度、職員與服務和住宿狀況
Love the cleanliness and quietness of the property. Parking is extremely easy (although pricey) about 40$ a night after “taxes and fees”. I would stay here again but parking is ridiculously priced.
Christy
於 2024 年 3 月住了 2 晚
4/10 欠佳
Laure
家人同遊
2024年3月24日
不滿:整潔度、職員與服務、設施服務和住宿狀況
The cleaniness was questionable, I had to ask for someone to come clean the desk area on the first day. Bathroom seemed ok.
On the last day the TV stopped working. The reception said they did a hard reset on the whole TV system which did not solve anything, and did not follow up.
The hot tub also did not work which seems to be an issue since the beginning of March base on other reviews.
Parking is also extra expensive.
All in all just seems like this hotel is taking advantage of its proximity to Disneyland to not be on par with usual level of service you can expect from Hilton brand. Very deceptive.