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安多弗索那斯塔 ES 套房酒店的評價

2.5 out of 5
安多弗索那斯塔 ES 套房酒店
4 Tech Drive, Andover, MA

評價

8.8

優異

10 分評分，優異；1003 則評價中有 595 則" "
8 分評分，不錯；1003 則評價中有 256 則" "
6 分評分，一般；1003 則評價中有 79 則" "
4 分評分，欠佳；1003 則評價中有 39 則" "
2 分評分，很差；1003 則評價中有 34 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.6/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

6/10 一般

YU-HSIANG

家人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務和客房舒適度
半夜一點多有人庭院聊天，談笑非常大聲，害我從睡夢中驚醒，我打電話到櫃檯好幾次都沒有人接，只好親自下樓去查看，發現原來在庭院大聲喧嘩談笑的，就是櫃檯服務人員，真的太離譜了，完全沒有顧到房客的安寧
於 2023 年 6 月住了 1 晚
KB 於 2023年7月6日的回應
We are so sorry to hear that you didn’t get a restful night’s sleep. The Hotel Management Team will work with the staff to take a more proactive role in containing noise both inside and outside the hotel. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

10/10 優異

YU-HSIANG

讚好：整潔度和客房舒適度
於 2022 年 6 月住了 20 晚
Nathan 於 2022年7月17日的回應
Thank you for your feedback. We hope to welcome you back to the hotel the next time you are in the Andover area!

10/10 優異

Xiaodong

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
家庭旅行
非常不错，以后去不同城市就住在这个酒店了
於 2017 年 9 月住了 1 晚

10/10 優異

biyun (China)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good experience
Good experience. I will be back to there soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good hotel
very comfortable hotel

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

XIAOMEI (深圳)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
强烈推荐
酒店装饰很新，现代整洁。最令人欣喜的是房间带的小厨房，厨具餐具齐全，灶台灶具整洁又现代，除了提供洗碗机，还细心地提供洗碗刷和洗碗清洁液。是我在美国十几天来住得最舒心的酒店！强烈推荐给拖家带口旅行的小伙伴们，会有居家的感觉

10/10 優異

Donald

讚好：整潔度、職員與服務和住宿狀況
Enjoyed our stay
於 2024 年 5 月住了 1 晚
KB 於 2024年5月20日的回應
Thank you for staying at Sonesta. We are glad to hear that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 不錯

Donna

讚好：整潔度、職員與服務和住宿狀況
Rooms were clean. Staff were very friendly & helpful. Good breakfast selection.
於 2024 年 5 月住了 3 晚
KB 於 2024年5月20日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

2/10 很差

Carmelita

不滿：職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
KB 於 2024年5月20日的回應
Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. In the meantime, if you would like to get in touch to discuss this further, you may reach me at the direct hotel number.

10/10 優異

Elizabeth

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quiet, secluded location, spacious suite with kitchen and helpful staff. Receptionist at check-in recommended a great Italian restaurant nearby.
於 2024 年 5 月住了 1 晚
KB 於 2024年5月20日的回應
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us. We look forward to seeing you again real soon!

10/10 優異

Silvia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Me encanta el lugar, muy limpio y espacioso
於 2024 年 5 月住了 1 晚
KB 於 2024年5月16日的回應
Thank you for providing us with your feedback. We are glad to hear that you enjoyed your stay with us.

10/10 優異

krishna chaitanya

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed for a night and it is good experience
於 2024 年 5 月住了 2 晚
KB 於 2024年5月15日的回應
Thank you for taking the time to share your experience. We are glad to hear that you had a great stay with us.

10/10 優異

Alex

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very pleasant
於 2024 年 5 月住了 2 晚
KB 於 2024年5月13日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay.

10/10 優異

Ramon

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy bueno me gusto muchisimo se lo recomiendo para pasar vacaciones y se aceptan nuestro perrito y gato . Muy bueno
於 2024 年 5 月住了 2 晚
KB 於 2024年5月10日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 不錯

Lany

讚好：職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
KB 於 2024年5月7日的回應
Thank you for providing us with your feedback. We are glad to hear that you enjoyed your stay with us.

8/10 不錯

frank

家人同遊
讚好：整潔度、職員與服務和住宿狀況
everything was very good...safe area and hotel good value front desk people were pleasant .
於 2024 年 4 月住了 2 晚
KB 於 2024年5月7日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 優異

Mayuly

伴侶同遊, 商務旅客
讚好：設施服務和住宿狀況
Me gustó muy bueno
於 2024 年 4 月住了 1 晚
KB 於 2024年5月7日的回應
Thank you for the review. We look forward to seeing you again soon!

10/10 優異

Paul

於 2024 年 4 月住了 1 晚

10/10 優異

Giovanna

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Definitely will recommend and return to it when I come back to Mass.
於 2024 年 4 月住了 2 晚
KB 於 2024年5月6日的回應
Thank you very much for providing us with your feedback. We are so happy that you found your experience to be positive. Thanks for your business and kind comments. We hope to see you again soon.

10/10 優異

Jonathan (Clark)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Rooms were super clean and big. The breakfast was good too
於 2024 年 4 月住了 2 晚
KB 於 2024年5月6日的回應
Thank you for providing us with your feedback. We are glad to hear that you enjoyed your stay with us and found the hotel to be clean and comfortable.

10/10 優異

Maria

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff members are welcoming, friendly and polite. Easy check in and check out.
於 2024 年 4 月住了 2 晚
KB 於 2024年5月6日的回應
Thank you for providing us with your feedback. We are glad to hear that you enjoyed your stay with us and found the staff to be friendly and welcoming. We look forward to seeing you again.

8/10 不錯

Sue

伴侶同遊
讚好：整潔度和設施服務
Easy access , not particularly friendly ,
於 2024 年 4 月住了 1 晚
KB 於 2024年5月10日的回應
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 優異

molly

家人同遊
讚好：整潔度
Very clean and easy access from the highway
於 2024 年 4 月住了 1 晚
KB 於 2024年4月25日的回應
Thank you for providing us with your great review. We are glad to hear that you enjoyed your stay with us.

8/10 不錯

ilenia

讚好：整潔度和住宿狀況
Property was very nice and big, the room itself was very clean and spacious would definitely recommend
於 2024 年 4 月住了 1 晚
KB 於 2024年4月22日的回應
Thank you for providing us with your feedback. We are glad to hear that you enjoyed your stay.

10/10 優異

joyce

親子同遊
讚好：整潔度和住宿狀況
The suites are FABULOUS
於 2024 年 4 月住了 2 晚
KB 於 2024年4月23日的回應
Thank you for providing us with your feedback. We are glad to hear that you found our hotel to be fabulous.We hope to see you again soon.

10/10 優異

Kathleen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, very comfortable bed, good size room.
於 2024 年 4 月住了 2 晚
KB 於 2024年4月22日的回應
Thank you for providing us with your feedback. We are glad to hear that you found the hotel to be clean with comfortable beds.

10/10 優異

Silvia

伴侶同遊
讚好：設施服務
Spacious room and clean property.
於 2024 年 4 月住了 1 晚
KB 於 2024年4月23日的回應
Thank you for your feedback. We are happy to hear that you enjoyed your stay.

10/10 優異

Jacksirys

於 2024 年 4 月住了 1 晚
KB 於 2024年5月7日的回應
Thank you for your feedback. We look forward to seeing you again soon!

10/10 優異

Pedro C

讚好：整潔度、職員與服務和住宿狀況
I love this place. Beautiful location, friendly staff, clean, and convenient.
於 2024 年 4 月住了 1 晚
KB 於 2024年4月15日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 優異

Fred

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Just spent a night. Staff was friendly. Room was clean and quiet.
於 2024 年 4 月住了 1 晚
KB 於 2024年4月15日的回應
Thank you very much for giving us such a nice review. We are so happy that you had a great experience and found our staff to be friendly. We look forward to seeing you again soon!

10/10 優異

Sharon

讚好：整潔度、職員與服務、設施服務和住宿狀況
All of the staff were so friendly and kind. They always helped me if I needed something. The room was always clean and the housekeeping always came to clean it. They always offered me towels and anything else I needed. I used the gym often. The equipment were excellent and I like that they have disinfecting wipes available. The king bed was comfy and large. The room was big and spacious. The complimentary breakfast was great. I went for seconds and no one judged me for it hahaha. I think one of the best things about this place is it’s quiet and I can watch tv or play music without the neighbors complaining. Another thing is the staff. All of which were so kind. It was my first time staying there and I will definitely be back. The only thing that slightly bothered me was the heater made a terrible noise when it reached a certain temperature or before it shut off. So I would wake up from the sound. It wasn’t extremely bad but just sometimes bothersome. All in all it was a really great experience and I will definitely be staying there again in October. Muchas gracias porque todos personas era muy amable conmigo.
於 2024 年 3 月住了 10 晚
KB 於 2024年4月5日的回應
Thank you very much for providing us with your fantastic review and great comments! It is so nice to hear that you found the hotel clean, staff to be helpful and an overall great environment. Your positive comments will be shared with our staff.

10/10 優異

Gail

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was clean and very comfy. I will definitely book again!
於 2024 年 3 月住了 1 晚
KB 於 2024年3月26日的回應
Thank you so much for providing us with your feedback. We are happy to hear that you found your room to be comfortable. We look forward to seeing you again.

6/10 一般

Patricia

I’ve never been to this brand of hotel before, I was very impressed and I thought it was very nice. The only problem we had was in the morning we went in for pancakes, and there was no pancakes in this pancake dispenser, and I asked if they could replace it and nobody ever came back, and I waited for a half hour. other than that it was OK
於 2024 年 3 月住了 2 晚
KB 於 2024年3月25日的回應
Thank you for leaving a review of your stay. We are glad that you are impressed by the hotel. We do apologize for the long wait at breakfast for pancakes and you had no chance to try them. Your feedback will help us make improvements that will benefit all our guests at breakfast. We hope that you will return and visit us again soon.

10/10 優異

WASHINGTON

家人同遊
讚好：職員與服務
The beds were caving in.. check tht out because qe havd to move twice in becouse of caving bed issues..🍻
於 2024 年 3 月住了 2 晚
KB 於 2024年3月18日的回應
Thank you for proving us with your feedback.

10/10 優異

Mavis

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely
於 2024 年 3 月住了 1 晚
KB 於 2024年3月6日的回應
Thank you for proving us with your feedback. We are glad to hear that you enjoyed your stay with us.

10/10 優異

Winston

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Gioood
於 2024 年 3 月住了 1 晚
KB 於 2024年3月4日的回應
Thank you very much for providing us with your great review! We are so happy that you found your experience to be positive. Thanks for your business.

10/10 優異

Deondre

讚好：整潔度和住宿狀況
Way nice place
於 2024 年 3 月住了 1 晚
KB 於 2024年3月4日的回應
Thank you very much for providing us with your great review and nice comment! We are pleased that you like the hotel. Warm regards,

10/10 優異

Joanne

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 12 晚
KB 於 2024年3月1日的回應
Thank you so much for proving us with your review. We are happy to hear that you had a great stay with us.

10/10 優異

Michelle

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a great time. The suites made our stay very comfortable. Having separate bedrooms with their own bathroom was perfect. Beds were comfortable.
於 2024 年 2 月住了 3 晚
KB 於 2024年2月20日的回應
Thank you so much for providing us with you feedback. We are glad to hear that you enjoyed your stay with us.

10/10 優異

Vanessa

Me gusto mucho todo muy bonito 😍😍
於 2024 年 2 月住了 1 晚
KB 於 2024年2月19日的回應
Thank you for your review. Sounds like you had a great stay. We look forward to seeing you again..

8/10 不錯

Tina

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Stayed only for 1 night but this was a very friendly and clean hotel. The breakfast was great. The room was very comfortable and I love the kitchenette! We got take out and relaxed while eating comfortably in our room. Would definitely recommend
於 2024 年 2 月住了 1 晚
KB 於 2024年2月16日的回應
Thank you for your feedback. We are glad to hear that you had a great stay with us.

10/10 優異

patricia (Meredith)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
KB 於 2024年2月16日的回應
Sounds that you had a great stay with us. Thank you for your feedback. We look forward to your next visit.

10/10 優異

Kristen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
KB 於 2024年2月12日的回應
Thank you for providing us with your feedback. We are glad to hear that you had a great stay with us.

10/10 優異

Cesar

讚好：整潔度和職員與服務
於 2024 年 2 月住了 1 晚
KB 於 2024年2月12日的回應
Thank you for your feedback. We are glad to hear that you had a great stay with us.

10/10 優異

Craig

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
KB 於 2024年2月8日的回應
Thank you for proving us with your feedback. We are glad to hear that you had a great stay with us.

10/10 優異

Jennifer

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
KB 於 2024年2月5日的回應
Thank you so much for taking the time to give us feedback on our property. We are so glad to hear that you enjoyed your stay with us.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Heating unit in the room was broken, loud and noisy, unless fan was on high. Informed the front desk. Everything else was perfect
於 2024 年 1 月住了 1 晚
KB 於 2024年1月30日的回應
Thank you for your feedback. We apologize for the issue regarding the heating unit. Your comments will be shared with our maintenance staff, so that we improve our operation and prevent similar situations from occurring. Thank you for your comments and we wish to welcome you back to the hotel soon!

6/10 一般

Robert (Wiliamsburg)

讚好：住宿狀況
於 2024 年 1 月住了 1 晚
KB 於 2024年1月22日的回應
Thank you for staying with us and taking the time to share your feedback. We apologize we didn’t create a better experience for you during this stay. We hope you’ll consider giving us another chance in the future.

10/10 優異

kelvin

於 2024 年 1 月住了 1 晚
KB 於 2024年1月30日的回應
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay.