10/10 優異
Tonja S.
2024年4月2日
讚好:整潔度
Property Owners saved our visit
After arriving to steps & deck needing shoveling, we discovered there was NO water at the property. Upon contacting Vacasa we were told to hunt down a turn off valve. Unable to locate that, we were then told there was & has been a city wide outage for the last couple days. So we should hurry to the store before closing to buy water & then submit a receipt. After hurrying to the store and shoveling the steps. The property owner arrived at the main house & apologized for the need to shovel stating the property manager should have had that done. Then the owner provided a couple jugs of water & was disappointed that the property manager had done so little. We were without water for over half our stay and ONLY stayed due to the kindness & compassion of the owner. Overall, the property itself was great and the owner were amazing. We will avoid other Vacasa homes in the future
What a huge difference it would have made to have had several jugs of water already at the property prior to our arrival - that would have been good customer service.
Tonja S.
於 2024 年 3 月住了 2 晚