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艾斯奇瑪薩爾特級酒店的評價

艾斯奇瑪薩爾特級酒店
Barbaros Mah. Mescit Sok. No:25/1, Kaleiçi, Antalya, Muratpasa

評價

9.0

卓越

10 分評分，優異；60 則評價中有 39 則" "
8 分評分，不錯；60 則評價中有 15 則" "
6 分評分，一般；60 則評價中有 2 則" "
4 分評分，欠佳；60 則評價中有 2 則" "
2 分評分，很差；60 則評價中有 2 則" "

9.4/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Pauline

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect
於 2024 年 2 月住了 6 晚

10/10 優異

Maria

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was amazing! It was very cozy and comfortable, the staff was so kind and accommodating. They went above and beyond to make sure we had everything we needed. I would definitely stay here again and recommend if you are looking for something close to everything but still quiet. We really enjoyed our stay.
於 2024 年 1 月住了 8 晚

10/10 優異

Håkan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent small hotel in the old town
The hotel is conveniently situated in the old town with restaurants and shops only a stone's throw away and only a few hundred meters from a tram stop that easily can take you around the city and also to the airport. The rooms are very spacious and clean with big and comfortable beds. There was also a waterboiler and a fridge in the room so it was nice to be able to sit down in the nice armchairs enjoying tea/coffee or a cold drink after a long day of walking. And be sure not to miss the excellent breakfasts that during the warmer days are served in the garden by the pool and the lemon tree. Overall the staff is very friendly and service-minded so one doesn't have to hesitate to ask any questions one might have. In summary, a hotel I highly recommend without any hesitation!
The mediterranean suite
The bathroom
Example of the breakfast
於 2024 年 1 月住了 7 晚

10/10 優異

Ferhat

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 6 晚

10/10 優異

Mark

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

aharon

家人同遊
讚好：整潔度、職員與服務和住宿狀況
the staff is amazing all atmosphere is great. room and breakfast the best you can find Don't miss this hotel
於 2023 年 9 月住了 3 晚

10/10 優異

Berkay

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

Craig

於 2023 年 8 月住了 2 晚

8/10 不錯

Ozkan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Personnel au top, l'hôtel est très bien situé. On se sent chez soi. Dommage que la piscine était un peu petite.A revenir
於 2023 年 7 月住了 3 晚

8/10 不錯

Murat

於 2022 年 5 月住了 2 晚
Dimitri V. - GM 於 2022年6月3日的回應
Teşekkürler

8/10 不錯

Günay

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Das Personal war sehr bemüht alle Wünsche zu erfüllen.
於 2022 年 4 月住了 7 晚
Dimitri V. - GM 於 2022年6月3日的回應
Danke!

10/10 優異

Manabu

於 2022 年 3 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent stay
Hotel with less than 10 rooms which means the service is fantastic. Everything was seamless, the room is very spacious and clean and the jetted tub is so good after a day of walking around. Location is in the heart of the old town (Kaleici).
於 2022 年 3 月住了 2 晚

10/10 優異

PAUL

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location in lovely character hotel
Hakan the Manager was helpful and attentive during our stay. This is a lovely old hotel full of character, the room was lovely and our only negative would be it had only one small window so we had to have the lights on even in daylight. Internet was good, breakfast amazing and the location couldn’t have been better, right in the heart of the old town.
於 2022 年 3 月住了 6 晚

8/10 不錯

Monika

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Trevligt litet hotel med bra avstånd till allt. Lite lyhört men helt ok
於 2022 年 2 月住了 1 晚

10/10 優異

Peter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful hotel in the old town friendly staff excellent customer service
於 2021 年 11 月住了 3 晚
Dimitri V. - GM 於 2021年12月15日的回應
Thank you very much for your kind review!

8/10 不錯

Dr Miguel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Really nice place in the heart of old town
What a really cool place in the heart of the old town. Service should always be like this, friendly and good. they took excellent care of us, recommended to everyone. Enjoy
於 2021 年 4 月住了 3 晚
Dimitri V. - GM 於 2021年6月4日的回應
Dear Dr. Miguel, Thank you very much for taking the time and review about Eski Masal. We appreciate your kind feedback. Kind Regards

10/10 優異

Randal

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice clean hotel, great staff. Will return there some day
於 2020 年 10 月住了 1 晚
Dimitri V. - GM 於 2021年12月15日的回應
Dear Guest. Thank you very much for taking your time and review about us. We appreciate your kind feedback and we are very happy that you enjoyed our services. It will be our pleasure to welcome you back in the near future! Best Regards.

10/10 優異

Tim (Houston, TX USA)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is very conveniently located in the old city center. Great for walking anywhere.
於 2020 年 10 月住了 5 晚
Dimitri V. - GM 於 2021年12月15日的回應
Dear Guest. Thank you very much for taking your time and review about us. We appreciate your kind feedback and we are very happy that you enjoyed our services. It will be our pleasure to welcome you back in the near future! Best Regards.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 4 晚
Dimitri Vasiliev - GM 於 2020年3月15日的回應
Thank you!

10/10 優異

David John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
hotel lovely
This is the third time we have stayed at Eski Masal .Always a pleasure to stay at this luxurious hotel .The owner and staff cannot do enough during your stay ...highly recommended .Hotel is centrally located ,close to bars restaurants and a short walk to the harbour and close to shopping centre
於 2020 年 1 月住了 2 晚
Dimitri Vasiliev - GM 於 2020年2月16日的回應
Dear David John, Thank You very much for such a nice review. It was a pleasure for us as well to accomodate you in our hotel. Best Regards

2/10 很差

真實旅客

於 2019 年 11 月住了 7 晚
Dimitri Vasiliev - GM 於 2020年1月3日的回應
Dear Guest, Thank you very much for taking the time to review about us. We are sorry to see that we couldn't fulfill your expectations from your holiday. It would be great if you could share with us some details of your complain. It would give us the opportunity to increase our hotel’s quality in order to offer you a better service. Best Regards

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is in the heart of Old Town. Everything is in walkable distance. The staff are helpful and amazing. My wife and I were on honeymoon, so they welcomed us in a nice way. Would definitely recommend this to anyone.
於 2019 年 10 月住了 4 晚
Dimitri V. - GM 於 2021年12月15日的回應
Dear Guest. Thank you very much for taking your time and review about us. We appreciate your kind feedback and we are very happy that you enjoyed our services. It will be our pleasure to welcome you back in the near future! Best Regards.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
clean and good hotel
I was there for a few nights, the location is excellent, the hotel staff is very friendly and clean.
於 2019 年 10 月住了 2 晚
Dimitri V. - GM 於 2021年12月15日的回應
Dear Guest. Thank you very much for taking your time and review about us. We appreciate your kind feedback and we are very happy that you enjoyed our services. It will be our pleasure to welcome you back in the near future! Best Regards.

2/10 很差

真實旅客

伴侶同遊
讚好：整潔度
不滿：職員與服務
Where do I start!! The hotel was prot the worst hotel I’ve ever staid in! The breakfast was extremely poor with very little choice, there was one member of staff who tried the rest of them were absolutely useless. The room was very tired looking and the bathroom was horrible, no toilet seat lid, the shower was inside a jacuzzi bath that you had to climb up steps to get into. There was no hot way on our last two days.
於 2019 年 9 月住了 16 晚
Dimitri Vasiliev - GM 於 2019年10月16日的回應
Dear Guest, First of all thank you for taking your time to write a review about our hotel. You made a reservation 6 month before your arrival and on the day you have checked in you wanted to change your reservation dates and take some refund but your reservation didn't have such an option thats why we couldn't help you. After that you said that you didn't like the bathroom (there is an information and the pictures of the bathroom on expedia that the shower in the room that you have booked has a jakuzi tub inside). Than we said you that there is a chance to change your room to the upper category room (free of charge) with separate jakuzi in it, hovewer you didn't want even look to it. After that you complained about the roads in the old town and we told you that you can use a golf cars for that but you didn't accept that as well. After a few hours of your checkin time you made a bad review about the staff, breakfast and the hotel. Even like that we have tried our best to feel you comfortable for the rest of your stay. On your last day there were no hot water for few hours and not 2 days due the municipal road works. We are sorry that you couldn't have good memories in our hotel but we still hope to accomodate you in the future again and turn this bad moments to amazing ones. Best Regards

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stads resa
Allt perfekt inne i pls town Antalya
於 2019 年 9 月住了 3 晚
Dimitri Vasiliev - GM 於 2019年10月16日的回應
Dear Guest, Thank you very much for sharing this post regarding your stay. We hope that you had a lovely time with us and enjoyed it. We would be very pleased if you choose our hotel for your next vacation...

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Her sey süper. Ama bu katagori otelde kahvaltinin daha iyi omasini beklerdim
於 2019 年 9 月住了 1 晚
Dimitri Vasiliev - GM 於 2019年10月14日的回應
DEĞERLİ MİSAFİRİMİZ; Zaman ayırarak yapmış olduğunuz güzel değerlendirme için teşekkürlerimizi sunar, sizi en kısa zamanda tekrar otelimizde ağırlamaktan mutluluk duyacağımızı bilmenizi isteriz.

4/10 欠佳

真實旅客

家人同遊
讚好：整潔度
不滿：設施服務和住宿狀況
location it's to move around ,near places of attractions
於 2019 年 6 月住了 7 晚
Dimitri Vasiliev - GM 於 2019年10月16日的回應
DEAR GUEST Thank you very much for sharing your review here. Please be assured that the relevant department has been made aware of the issue you experienced. It will be a pleasure to welcome you back on future at Eski Masal Hotel again.

8/10 不錯

Andre (San Francisco)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
this is a small boutique hotel so it has limitations, but it is very well-located and offers interesting rooms and suites. Service is good. Take a short walk to the harbor and eat or relax with a magnificent view. The old town location is great. Special thanks to Hakan for good friendly service and making me a delicious omelet for breakfast.
於 2019 年 5 月住了 2 晚
Dimitri Vasiliev - GM 於 2019年10月16日的回應
Dear Andre Thank you very much for taking the time and review about Puding Suite. We appreciate your kind feedback. We are very happy that you enjoyed all our services. It will be our pleasure to welcome you back in the near future! Best Regards

10/10 優異

dAVID

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fabulous hotel
We have stayed in a number of hotels in Kaleici and this is by far our favourite .The room was massive, with dressing area and bathroom with massage shower ,huge jacuzzi bath and twin sinks.Bottled water provided daily ,dedicated wifi extender ...so many things to mention.Breakfast was perfect ,selection of cheeses ,salami,olives etc and a choice of eggs .The location is fabulous.. close to many restaurants and bars ..We will certainly be back
於 2018 年 11 月住了 2 晚
Dimitri Vasiliev - GM 於 2019年10月16日的回應
DEAR DAVID Thank you for taking time to get in touch with us to share your recent experience in Eski Masal Hotel. We were delighted to read that you have encountered genuine and top level service from our entire team all through your stay with us. It will be a pleasure to welcome you next year…

6/10 一般

真實旅客

讚好：整潔度
daha iyi olabilir
vasat bir otel, kahvaltı zayıf, temizlik iyi
於 2018 年 9 月住了 1 晚
Dimitri Vasiliev - GM 於 2018年10月10日的回應
Değerli Misafirimiz; Öncelikle zamanınızı bize ayırıp yorum yazdığınız için çok teşekkür ediyoruz. Sizlere daha iyi hizmet sunabilmek için yorumlarınızı değerlendirmekteyiz. Sizleri tekrar otelimizde görmekten mutluluk duyacağımızı da belirtmek isteriz. Saygılarımla.

8/10 不錯

真實旅客

讚好：職員與服務和客房舒適度
Great location, really good staff, but my room was not in great condition (comforter was stained, missing some of its decorations).
於 2018 年 9 月住了 2 晚
Dimitri Vasiliev - GM 於 2018年10月10日的回應
Dear valued guest, Thank you very much for taking the time to write this review about our hotel. It gives us to the opportunity to increase our hotel’s quality in order to offer you a better service. 'cause such constructive reviews are really priceless and increase the motivation of us. Please be assured that the relevant department has been made aware of the issue you experienced. It will be a big pleasure to welcome you back next summer at Eski Masal again. Best Regards,

10/10 優異

Gökhan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 1 晚
Dimitri V. - GM 於 2018年6月27日的回應
Teşekkürler

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Dimitri Vasiliev - GM 於 2019年10月16日的回應
Thank you very much for taking your time and review our hotel!

8/10 不錯

Seda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Dimitri Vasiliev - GM 於 2019年10月16日的回應
SAYIN: SEDA HANIM Zaman ayırarak yapmış olduğunuz güzel değerlendirme için teşekkürlerimizi sunar, sizi en kısa zamanda tekrar otelimizde ağırlamaktan mutluluk duyacağımızı bilmenizi isteriz

8/10 不錯

yee nar

讚好：整潔度和客房舒適度
Dimitri Vasiliev - GM 於 2019年10月16日的回應
Thank you very much for taking your time and review our hotel!

10/10 優異

Sima

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Harika
Çok memnun kaldık. Her şey çok güzeldi. Konumu güzel Havaalanından tramwayla hemen ulaşım, yakın yerlere otobüs durakları hemen otelin yanıbaşında.
於 2018 年 3 月住了 3 晚
Dimitri Vasiliev - GM 於 2018年3月21日的回應
Zaman ayırarak yapmış olduğunuz bu güzel değerlendirme için teşekkürlerimizi sunar, sizi en kısa zamanda tekrar otelimizde ağırlamaktan mutluluk duyacağımızı bilmenizi isteriz.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Großzügige Zimmer yakuzzi unpraktisch zum duschen
Sehr schönes Hotel in bester Lage in der Altstadt
於 2018 年 2 月住了 1 晚
Dimitri Vasiliev - GM 於 2018年3月7日的回應
Thank you for your time to write a comment on this portal. As Eski Masal Hotel, our best goal is to renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable complaints, criticisms and suggestions will make a positive contribution in our work. All complaints, criticisms and suggestions are evaluated and the necessary work will be done. It was a pleasure to welcome you. We hope to see you again. Best Regards

10/10 優異

Alisa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Superbl hotel & helpfully staff.
Place are fantastic! More and more night's stay!
於 2018 年 2 月住了 1 晚
Dimitri Vasiliev - GM 於 2018年2月7日的回應
Thank you very much for this valuable review! You are fantastic people. Hope to accomodate you here again!

10/10 優異

NIHAD

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
اكثر من رائع
مريح ونظيف وموقع ستراتيجي
於 2017 年 12 月住了 2 晚
Thank You very much!

6/10 一般

Mahmoud

讚好：住宿狀況
不滿：職員與服務
You can named as motel not hotel
於 2017 年 10 月住了 3 晚
Dear Mahmoud, We are sorry to see that we couldn't fulfill your expectations from your holiday. Although it iseems that there have been some issues. Could You provide us some comments so we can understand which points should be dealt with. We assure you that your comments will find right places and will be used to prevent similar problems in the future. Thank you very much for your time for this review and choosing us for your holiday. Best Refards, Dimitri Vasiliev - GM

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
Excellent location in Old Town, easy to access everything. Staff were kind and always on hand, a lovely little botique hotel.
於 2017 年 9 月住了 3 晚
Dimitri Vasiliev - GM 於 2017年11月3日的回應
Dear Guest, Thank you for taking the time and posting a great review of your stay at Eski Masal Hotel. We are delighted you enjoyed your stay and experienced exemplary guest services; we look forward to host you back as a returning guest at the earliest opportunity. With all my best wishes. Kind Regards,

10/10 優異

Mehmet Sait

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Masal Gibi
Harika konum temiz otel temiz oda havuz çok küçük.. süs havuzu gibi
Dimitri Vasiliev - GM 於 2019年10月14日的回應
SAYIN MEHMET BEY Zaman ayırarak yapmış olduğunuz güzel değerlendirme için teşekkürlerimizi sunar, sizi en kısa zamanda tekrar otelimizde ağırlamaktan mutluluk duyacağımızı bilmenizi isteriz.

10/10 優異

Mohammed

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
رائع
رائع ، نظافة وهدوء وتعاون ، أصناف الافطار غير متعددة
Dimitri Vasiliev - GM 於 2019年10月14日的回應
Dear MOHAMMED, Thank you very much for sharing this post regarding your stay. We hope that you had a lovely time with us and enjoyed it. We would be very pleased if you choose our hotel for your next vacation.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Dimitri Vasiliev - GM 於 2019年10月14日的回應
DEAR GUEST: Thank you very much for taking your time and review our hotel!

10/10 優異

andrew (london)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A hidden gem!
This hotel is simply fantastic. It's only has a small number of rooms, all of the, are suites and very spacious. It's simply packed to the rafters with excellence, luxury and special touches (for example each suite has its own wifi connection). The hotel set within a very historic building, complete with thick walls, and set in the outer part of the old town of Antalya. It takes about 5-10 minutes to walk downhill to the harbour, but there there are plenty of restaurants, carpet shops and bazaars in the immediate vicinity. Quite simply this was one the nicest hotels in the area, and a very real and surprising find. I will very happily return again
於 2017 年 6 月住了 3 晚
Dimitri Vasiliev - GM 於 2017年7月10日的回應
Dear Andrew, Thank you for posting a great review of your stay at Eski Masal Hotel. We are delighted you enjoyed your stay; we very much appreciate your kind recommendation and look forward to welcoming you back as a returning guest at the earliest opportunity. Kind Regards,

10/10 優異

raejoon

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
not bad, but breakfast was weak
Dimitri V. - GM 於 2021年12月15日的回應
Dear Guest. Thank you very much for taking your time and review about us. We appreciate your kind feedback and we are very happy that you enjoyed our services. It will be our pleasure to welcome you back in the near future! Best Regards.

8/10 不錯

Otto Jarle (Trondheim)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ett døgn i Antalya.
1 døgn. Hotellet er meget bra +++. Kort gangavstand til Gamlebyen og havna.
Dimitri V. - GM 於 2021年12月15日的回應
Dear Guest. Thank you very much for taking your time and review about us. We appreciate your kind feedback. It will be our pleasure to welcome you back in the near future! Best Regards.

10/10 優異

Mehmet Sait

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
merakdan gittim
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Dimitri V. - GM 於 2021年12月15日的回應
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4/10 欠佳

Amaramia (LA)

讚好：整潔度和住宿狀況
Oh how I regret this unfortunate choice
I have never been so angry with an otherwise lovely hotel. Let me first say that the staff and breakfast were the best part. They were incredibly helpful! The manager however was inattentive, almost dismissive of certain flaws of the hotel - but he did it with such a jolly smile that it was hard to argue even though I was livid. I was so tired when booking this hotel I thought I was getting a deal, normally its so much more, it advertised jetted tubs, etc and it looked like a one of a kind masterpiece in photos. Well the hotel is well taken care of but you can skip the traditional kitsch and find a dozen other nice hotels that will suit your needs within secondsl. From the beginning, management was not the service you would expect. Though I had entered my CC information online for the booking, the manager insisted I pay in advance at check in and he would cancel the the other hold. THEN, he charged me more then my booking was for! I tried to show my confirmation but he explained that that was not the definite rate. I was so annoyed and he was not considerate or helpful. My TV didn't work and after jiggling cords and replacing the cable box, it was blamed on satellite.. Isn't this the type of thing you know in advance ? The jetted tub was difficult to operation and the water kept going off as I was trying to fill it. The manager comes in to assist but was just figuring it out alongside me. I would not stay again.
Dimitri V. - GM 於 2021年12月15日的回應
Dear Guest. Thank you very much for taking your time and review about us. We appreciate your kind feedback. It will be our pleasure to welcome you back in the near future! Best Regards.