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亞喀巴瑞享度假村及法意公寓式酒店的評價

5 out of 5
亞喀巴瑞享度假村及法意公寓式酒店
King Hussein Street, P.O Box 678, Aqaba

評價

8.8

優異

10 分評分，優異；674 則評價中有 371 則" "
8 分評分，不錯；674 則評價中有 202 則" "
6 分評分，一般；674 則評價中有 57 則" "
4 分評分，欠佳；674 則評價中有 23 則" "
2 分評分，很差；674 則評價中有 21 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

shawn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很喜欢
总体来说很舒服 体验不错
於 2019 年 7 月住了 1 晚
T.A. 於 2019年8月6日的回應
Overall comfortable, good experience Dear Shawn, Thank you for the great rating and for the positive feedback you have shared with us. It was a true pleasure to find that your stay at Movenpick Resort&Residences Aqaba was highly satisfying and we managed to exceed your expectations. On behalf of my team and myself, I would like to assure you that we are looking forward to serving you again at any time you wish and decide to come back. With warm regards, Tatyana Atanasova General Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2019 年 1 月住了 1 晚
Resort Management 於 2019年1月8日的回應
Dear guest, I would like to thank you for the positive rating you've given our resort and I am glad to see that you had a wonderful experience at Movenpick Resort & Residences Aqaba. We look forward having you again. The team and I will be delighted to have you back. Best regards, Dan Benzaquen General Manager

8/10 不錯

Hengfu

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
總體來說不錯
優點：check in速度很快、提早入住、位置很好、有私人海灘、海灘旁的餐廳十分不錯 缺點：房間地板沙沙的、浴缸不很乾淨、餐廳很好吃可是有點貴、 飯店分成兩個區域，靠沙灘那塊是游泳池+公寓式房間；走過天橋過條街是主建築區，就像一般的飯店了。即使不想到海邊游泳，游泳池的水也十分乾淨。距離鬧區走路大概20分鐘的距離。整體來說不是這區域最豪華的，可是算很不錯
於 2018 年 5 月住了 1 晚
Dan Benzaquen General Manager 於 2018年5月20日的回應
Dear Guest, Thank you for reviewing our resort. I am terribly sorry to read that some aspects of your stay were not up to your expectations but can assure you that my team will be reviewing your comment and rectify the areas of concern. We wished we could have learned more about your experience to address your concern. Nevertheless, you can be assured that we will gladly consider your feedback for improving the overall guest experience. We hope we will have the opportunity to welcome you back again. Best regards, Dan Benzaquen General Manager

10/10 優異

Rizwan Sadiq Mohammed

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sehr schönes Hotel mit nettem Personal, leckeres Büffet und sehr schön eingerichtetes Zimmer. Badeschlappen sind sehr hochwertig. Complementary Obst und Minibar. Happy hour immer jeden Tag Abend und zwischen 16:00 - 16:30 Uhr kostenlose leckere Pralinen & Schokoladenkuchen. Das Schiwmmbad ist sehr schön und es gibt auch ein Whirlpool dazu. Sehr gerne wieder.
於 2024 年 2 月住了 1 晚
Sami Ounalli, General Manager 於 2024年3月9日的回應
Dear Rizwan, Thank you so much for the time you spend to write us a review about your recent stay with us. It is very rewarding to read how much we exceed your expectations. Please be assured that I will pass your lovely feedback to all my colleagues. Thank you for being our esteemed guest and we look very much forward on welcoming you back in the near future. Best regards

10/10 優異

amirah

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good value for the price
於 2024 年 3 月住了 3 晚
Sami Ounalli, General Manager 於 2024年3月9日的回應
Dear Amirah, Thank you so much for the time you spend to write us a review about your recent stay with us. It is very rewarding to read how much we exceed your expectations. Please be assured that I will pass your lovely feedback to all my colleagues. Thank you for being our esteemed guest and we look very much forward on welcoming you back in the near future. Best regards

8/10 不錯

Akram (Edmond)

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Though the check in was uneasy, all else was great. The staff were incredibly helpful and courteous. Aqaba is a beautiful, clean and friendly city that we always enjoy coming back to.
於 2024 年 1 月住了 3 晚
Sami Ounalli, General Manager 於 2024年3月9日的回應
Dear Akram, Thank you so much for the time you spend to write us a review about your recent stay with us. It is very rewarding to read how much we exceed your expectations. Please be assured that I will pass your lovely feedback to all my colleagues. Thank you for being our esteemed guest and we look very much forward on welcoming you back in the near future. Best regards

10/10 優異

Wesam (Jerusalem)

於 2023 年 12 月住了 4 晚
Sami Ounalli, General Manager 於 2024年3月9日的回應
Dear Wesam,Thank you for your fantastic feedback! Providing exceptional experiences for our guests is our goal, and we're glad we succeeded in achieving this for you.We look forward to the pleasure of welcoming you back for more wonderful experiences in the future.Kind regards,

4/10 欠佳

Simon

不滿：職員與服務、住宿狀況和客房舒適度
Disappointing for most expensive hotel on our trip
Check in very slow and 1 desk open, rooms dated and need investment, air conditioning noisy and not very effective
於 2023 年 11 月住了 1 晚
Sami Ounalli, General Manager 於 2023年12月6日的回應
Dear Simon, Thank you very much for the time you have given us to share your feedback regarding your recent visit here to The Movenpick Resort & Residences Aqaba. We regret to learn that several aspects of your stay did not match your expectations, Whilst we hope that you have a better experience, it is through feedback like this that we learn to continuously improve our services in the resort. We take a closer look and serious immediate action on your constructive feedback. Thank you for sharing this to us, as this will surely help us to identify the areas that we can focus on in order to serve you even better. We hope you give us another opportunity to recover your impression of our services. Best regards,

10/10 優異

Lars

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perle ved Røde Hav
Skønt sted. Servicemindede ansatte. Skøn privat strand,MEN møg irriterende, at der konstant sejler glasbåde rundt med ekstrem høj musik, mwns de håber på forretning. Det er næsten nok til at tabeen stjerne
於 2023 年 11 月住了 4 晚
Sami Ounalli, General Manager 於 2023年11月21日的回應
Dear Lars, Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations. Thank you for rating us perfectly. It will bring us the real joy welcoming you back again soon at the resort. Sincerely,

8/10 不錯

Paul

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location in Aqaba as the Hotel sits across from the water with a second level enclosed causeway that connects to the waterfront pools, restaurants and sandy beach. The hotel is well appointed with great staff and amenities. In fact, my son was seen by the hotel’s doctor and treated within 30 minutes of our call to the front desk - excellent attentive service.
於 2023 年 11 月住了 1 晚
Sami Ounalli, General Manager 於 2023年11月21日的回應
Dear Paul, Thank you for the nice review you have shared about your experience at the hotel. We are glad you enjoyed your overall experience with us. Guest satisfaction is our priority and we are glad we met your expectations. We hope to see you again very soon. Best regards,

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay in Aqaba
Wonderful stay at a very well-run hotel with excellent amenities. Spacious suite that the receptionist gave us as a free upgrade. Helpful unobtrusive staff. Used the lap pool every morning and enjoyed the beach in the evening. Food excellent.
於 2023 年 11 月住了 2 晚
Sami Ounalli, General Manager 於 2023年11月12日的回應
Dear Valued guest,Thank you for your fantastic feedback, and kind words! Providing exceptional experiences for our guests is our goal, and we're glad we succeeded in achieving this for you.We look forward to the pleasure of welcoming you back for more wonderful experiences in the future.Kind regards,

8/10 不錯

Hazim

讚好：整潔度和設施服務
Expensive
於 2023 年 10 月住了 3 晚
Sami Ounalli, General Manager 於 2023年10月15日的回應
Dear Hazim,Thank you very much for the time you have given us to share your feedback regarding your recent visit here at The Movenpick Resort & Residences Aqaba.We regret to learn that several aspects of your stay did not match your expectations, while we hope that you have a better experience, it is feedback like this that we learn to continuously improve our services in the resort. Thank you so much for sharing this to us, as this will surely help us to identify the areas that we can focus on in order to serve you even better. We hope you give us another opportunity to regain your trust and that we will be able to welcome you again when your travel plans will take you back to Aqaba.Best regards,

10/10 優異

Itay

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Outstanding Service
Perfect Hotel! My stay at this hotel was truly impressive. The staff's hospitality was excellent, and they went above and beyond to ensure that my stay was a positive experience. They were always friendly, courteous, and ready to assist with any questions or requests I had. The room I stayed in was exceptionally pleasant. It was clean, well-organized, and equipped with all the necessary amenities. The bed was comfortable, and the atmosphere in the room was soothing and enjoyable. The room amenities included entertainment options, a television, comfortable chairs, and more - everything needed to feel at home. The hotel is located in an excellent location. It is close to restaurants, cafes, shops, and tourist attractions. I had easy access to explore the beautiful and captivating city. Overall, I had a fantastic stay at this hotel, and I'm sure I will return in the future. I highly recommend this place to anyone looking for a pleasant, clean, and well-located accommodation.
於 2023 年 9 月住了 3 晚
Sami Ounalli, General Manager 於 2023年9月20日的回應
Dear Itay,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba,And for sharing your wonderful comments about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us.We hope to welcome you back to our resort.

10/10 優異

meital

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 3 晚
Sami Ounalli, General Manager 於 2023年9月20日的回應
Dear Meital,Thank you so much for reviewing us! We are glad for being able to contribute to your positive memories we appreciate the high rating and hope to have the opportunity to welcome you back again.Best regards,

10/10 優異

Michelle

讚好：整潔度、職員與服務、設施服務和住宿狀況
We love our stay at the Movenpick in Aqaba, Jordan. A true 5 star experience.
於 2023 年 8 月住了 1 晚
Sami Ounalli, General Manager 於 2023年9月4日的回應
Dear Michelle,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, And for sharing your wonderful comments about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us.We hope to welcome you back to our resort. Best regards,

10/10 優異

Maria

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Sami Ounalli, General Manager 於 2023年8月19日的回應
Dear Maria, Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations. Thank you for rating us perfectly. It will bring us the real joy welcoming you back again soon at the resort.Best regards

8/10 不錯

Nasir

於 2023 年 8 月住了 4 晚
Sami Ounalli, General Manager 於 2023年9月4日的回應
Dear Nasir,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, And for sharing your positive review about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the high ratings you gave us.We hope to welcome you back to our resort. Best regards,

10/10 優異

Anna

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful hotel!
We had such a lovely and relaxing stay in this beautiful hotel! The staff was so friendly welcoming and professional; our rooms were amazing! We enjoyed swimming in the Red Sea as well as in the swimming pools; the restaurants served delicious food. The inside of the hotel and the outside are stunningly beautiful!! I wish we could have stayed longer!
於 2023 年 7 月住了 1 晚
Sami Ounalli, General Manager 於 2023年8月5日的回應
Dear Anna, I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your great comments about your stay here. We were very pleased to welcome you and to know from your wonderful comments that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full ratings you gave us. We hope to welcome you back to our resort. Best regards,

8/10 不錯

Lina

於 2023 年 7 月住了 2 晚
Sami Ounalli, General Manager 於 2023年9月4日的回應
Dear Lina, Thank you so much for reviewing us! We are glad for being able to contribute to your positive memories we appreciate the high rating and hope to have the opportunity to welcome you back again. Best regards,

10/10 優異

Carole Lynn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Movenpics you stole my heart
I didn't want to leave... ❤️
於 2023 年 7 月住了 1 晚
Sami Ounalli, General Manager 於 2023年7月31日的回應
Dear CaroleThank you for giving us the opportunity of welcoming you at Movenpick Resort And Residences Aqaba. It was such a pleasure for all of us. And we highly appreciate your wonderful comment and full rating. We will be extremely happy to welcome you back again soon at the property.Best Regards,

6/10 一般

Monika

讚好：職員與服務
Die Kellner sind reizend und schnell. Der Strand wird so gut wie möglich sauber gehalten, aber viele Gäste hinterlassen Zigarettenkippen, die schwierig zu entsorgen sind. Durch die vielen Tauben sind die Terrassen sehr schmutzig.
於 2023 年 4 月住了 2 晚
Sami Ounalli, General Manager 於 2023年4月26日的回應
Dear Monika, Thank you for taking the time to complete a survey following your recent stay at The Mövenpick Resort & Residences Aqaba. We value and appreciate your positive ratings on the overall experience and have noted as well your constructive observations with regard to the pigeons and the service you received. Please rest assured that we are working continuously to develop, and your important remarks help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

10/10 優異

Andrea

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Sehr schöne und gepflegte Hotelanlage. Eigener Badestrand aber auch vielfältige Liege- und Bademöglichkeiten am Pool im wunderschönen Garten. Das Buffet mit internationale, aber auch jordanischer Küche lässt keine Wünsche offen. Das Personal ist freundlich und zuvorkommend.
於 2023 年 4 月住了 4 晚
Sami Ounalli, General Manager 於 2023年4月26日的回應
Dear Andrea, Thank you so much for the time you spend to write us a review about your recent stay with us. It is very rewarding to read how much we exceed your expectations. Please be assured that I will pass your lovely feedback to all my colleagues. Thank you for being our esteemed guest and we look very much forward on welcoming you back in the near future. Best regards

8/10 不錯

Deborah

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s a nice resort with a lot of potential. It was extremely clean and especially my room was spotless- love the housekeeping staff. While the restaurant and front desk staff were fantastic, they were understaffed in the afternoon and evening every day I was there, which meant waiting excessively long times to get a drink and meals during peak hours for happy hour and dinner and check in time. The staff was very gracious to go as fast as possible. The resort needs to look into short staffing and also some other things like the room temperature could not be cooler than 25 degrees when it was very hot outside making it too warm to properly sleep. Also the pool attendants and landscapers were not very accommodating to guests. Landscaping was spraying for bugs during the midafternoon right around guests. That is toxic chemicals which should be done very early morning or at night.
於 2023 年 4 月住了 1 晚
Sami Ounalli, General Manager 於 2023年4月12日的回應
Dear Deborah,Thank you for taking the time to complete a survey following your recent stay at The Mövenpick Resort & Residences Aqaba. We value and appreciate your positive ratings on the overall experience, please rest assured that we are working continuously to develop, and your important remarks and ratings help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

10/10 優異

Jean

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff are all excellent. Very efficient, helpful & kind. Special acknowledgement to Mustafa & Baraa at the reception desk. Both went out of their way to resolve some issues. Cecelia in the Lobby Bar is so kind, professional & efficient. She needs more help during happy hour, but she did a great job. Jeandelle who works at the Turkish Restaurant & breakfast is very professional, courteous & effective. All of the staff are to be commended for their excellent service & work ethic. Thank you.
於 2023 年 4 月住了 1 晚
Sami Ounalli, General Manager 於 2023年4月12日的回應
Dear Jean,Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations. Thank you for rating us perfectly. It will bring us the real joy welcoming you back again soon at the resort. Sincerely,

10/10 優異

Mark

多人同遊
讚好：職員與服務、設施服務和住宿狀況
Beautiful rock and tile building, lots of pools, nice beach although few minutes walk with stairs through hotel’s interior bridge/hall over the road. Food excellent, nice bar/lounge with 7:00 happy hour.
於 2023 年 3 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 3 晚
Sami Ounalli, General Manager 於 2023年3月30日的回應
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Movenpick Resort & Residences Aqaba. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Best Regards,

2/10 很差

katia

於 2023 年 3 月住了 2 晚
Sami Ounalli, General Manager 於 2023年3月29日的回應
Dear Katia,Thank you for taking the time and trouble to post your review.At Movenpick we all take great pride in providing our guests with the highest standards of service, therefore I am very disappointed to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies.Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues.Thank you for the gift of your feedback and we hope to have the opportunity to warmly welcome you again back to our resort in Aqaba.Best regards,Sami OunalliGeneral Manager

6/10 一般

Laura

於 2023 年 2 月住了 14 晚
Sami Ounalli, General Manager 於 2023年3月29日的回應
Dear Laura, Thank you for taking the time to complete a survey following your recent stay at The Mövenpick Resort & Residences Aqaba. We value and appreciate your positive ratings on the overall experience, please rest assured that we are working continuously to develop, and your important remarks and ratings help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

10/10 優異

Henning

於 2023 年 2 月住了 3 晚
Sami Ounalli, General Manager 於 2023年3月7日的回應
Dear Valued Guest,Thank you for staying at the Movenpick Resort And Residences Aqaba. It was our great pleasure welcoming you. Thank you for rating us perfectly, we are glad we met your expectations during your stay with us.We will be happy to welcome you back again soon at the property. Kind Regards,

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing 2 night stay
於 2023 年 2 月住了 3 晚
Sami Ounalli, General Manager 於 2023年2月28日的回應
Dear David,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us. We hope to welcome you back to our resort. Best regards,

6/10 一般

Robin Koothoor

家人同遊
讚好：整潔度和設施服務
於 2023 年 2 月住了 4 晚
Sami Ounalli, General Manager 於 2023年2月21日的回應
Dear Robin, Thank you for taking the time to complete a survey following your recent stay at our Resort & Residences in Aqaba. We value and appreciate your positive ratings on the overall experience, please rest assured that we are working continuously to develop, and your important ratings help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good location
The hotel is in a good location. It is older than its more upscale hotel neighbors. The breakfast service is problematic. The hotel should set-up a self-serve coffee station and 'egg station' so staff are available to clear and reset tables rather than running for coffee and egg orders. clear, fish lines should be strung across the upstairs pool to prevent the birds from gathering at the pool.
於 2023 年 2 月住了 3 晚
Sami Ounalli, General Manager 於 2023年2月21日的回應
Dear Valued Guest, Thank you for taking the time to complete a survey following your recent stay at our Resort & Residences in Aqaba. We value and appreciate your positive ratings on the overall experience and have noted your constructive observations with regards to your breakfast experience. We will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards,

10/10 優異

ashraf

讚好：整潔度、職員與服務、設施服務和住宿狀況
I booked city view room, but the gentleman named Omar at the reception upgraded me to a sea view room, it was great and bright room, and he also offered me a late checkout. I loved the level of the customer service service
於 2023 年 1 月住了 1 晚
Sami Ounalli, General Manager 於 2023年1月28日的回應
Dear Ashraf,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your wonderful comments about your stay and experience you received whilst staying with us, We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the amazing review and rating you gave us. We hope to welcome you back to our resort. Best regards,

10/10 優異

Valerie

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had an amazing time in Aqaba! This hotel is very well located and close to many restaurants and sites. The amenities at the hotel (pool, private beach, etc.) were also amazing. The staff was very friendly and helped us in booking our various day trips. I'd definitely stay there again and recommend it!
Sami Ounalli, General Manager 於 2023年1月18日的回應
Dear Valerie,Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations. Thank you for rating us perfectly. It will bring us the real joy welcoming you back again soon at the resort. Kind Regards

10/10 優異

Bence

Sami Ounalli, General Manager 於 2023年3月7日的回應
Dear Valued Guest,Thank you for staying at the Movenpick Resort And Residences Aqaba. It was our great pleasure welcoming you. I am delighted to receive your positive ratings regarding your stay experience with us. We will be happy to welcome you back again soon at the property. Best Regards,

10/10 優異

Bence

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The wi-fi sometiimes is very slowly, no any problem here
Sami Ounalli, General Manager 於 2023年1月2日的回應
Dear Valued Guest,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, And for sharing your positive & constructive comment about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us.We hope to welcome you back to our resort. Best regards,

10/10 優異

Ali

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfekt service
Sami Ounalli, General Manager 於 2022年12月27日的回應
Dear Ali,I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you, and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us. We hope to welcome you back to our resort.

6/10 一般

TARIQ

讚好：整潔度、設施服務和住宿狀況
What I liked was the general accommodation and facilities like the beach, bar..etc. What I didn’t like and the reason why I have an overall low score are as follows: 1) Cleaning staff noisy when it comes to opening and closing room doors during cleaning hours. On all days I stayed, I was unable to take naps after breakfast because the cleaning staff kept on opening the adjacent rooms doors and leaving to slam closed very loudly. This happened repeatedly despite me bringing this to their attention. 2) Screening of my bags to determine if I had brought any outside alcohol or anything else. I had brought alcohol for consumption during my trip (wine, beer…etc) which was more than just Aqaba. After check-in, I was called by hotel reception/security advising me that they found alcohol in my luggage and that if I wanted to bring it in, I’d have to pay a surcharge!! I eventually had to take the stuff to my car. I’ve been to many hotels around the world where they officially don’t allow outside stuff (but don’t mind if in room and not in plain view), however, Movenpick Aqaba is the first hotel where I was treated almost like a criminal!! I mean if I went shopping, were they also gonna check my bags to confirm no outside alcohol/beverages/food? Completely ridiculous!!! Everything other than that was great!!
於 2022 年 12 月住了 4 晚
Sami Ounalli, General Manager 於 2022年12月18日的回應
Dear Tariq,Thank you very much for the time you have given us to share your feedback regarding your recent visit here at The hotel. We regret to learn that several aspects of your stay did not match your expectations based on the ratings you have given us, while we hope that you have a better experience it is through feedback like this that we learn to continuously improve our services in the resort. Thank you so much for sharing this with us, as this will surely help us to identify the areas that we can focus on in order to serve you even better. We hope you give us another opportunity to regain your trust and that we will be able to welcome you again when your travel plans will take you back to Aqaba. Best regards,

10/10 優異

Marco

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Struttura accogliente dove non manca nulla per una vacanza di tutto riposo. Personale gentilissimo e sempre a disposizione. Ottima la colazione, per i pasti il menu da integrare con più varietà di cibo internazionale.
Sami Ounalli, General Manager 於 2022年12月3日的回應
Dear Marco,Thank you for your nice review and full rating of Movenpick Resort And Residences Aqaba. It was our real joy seeing you in our resort, and we are so happy that we did not fail to provide you with a good time during your stay. It will be a pleasure for the team and I, welcoming you back again. Hopefully soon!Sincerely,Sami Ounalli General Manager

8/10 不錯

thomas

讚好：職員與服務
不滿：住宿狀況和客房舒適度
5* service but not 5* amenities
For 200+ euros/night, we expected higher standing in the room, which was confortable but not fresh/modern/recent. Paint job needed, small bathtub only, leak in the toilet hose and only a few plugs working. Definitely not 5* room. Restaurant and pools were nice Otherwise, excellent service from all the staff (most particularly from Zeyad) during our whole stay
於 2022 年 11 月住了 2 晚
Sami Ounalli, General Manager 於 2022年12月3日的回應
Dear Thomas,Thank you for visiting us recently, and for taking the time in posting your feedback. We sorry to hear your stay with us did not meet your expectations . Guest satisfaction is our main priority, and we make every effort to maintain both high standards in our products and services please be assured we have taken your comments seriously and will work with our teams to rectify these issues.We wish to get the opportunity of welcoming you back again, so that you would have a better experience with us.Kind Regards,Sami Ounalli General Manager

8/10 不錯

Laura

親子同遊
讚好：整潔度、設施服務和住宿狀況
Room was comfortable and spacious. Close to town for access to shops and restaurants. However, breakfast was inadequate - not enough space for the number of people, and food quality and choice was average to poor. Tea and coffee particularly revolting. We also stayed at other Movenpick in area (Tala bay) and the food there was better. Other issue was that we deliberately stayed in a residence with kitchen facillities (because we have young children who need to eat at awkward times) and there was no equipment at all - no cutlery, no plates, nothing. We were also told we were not able to bring any food into the hotel - so what is the point of offering residence with kitchen facilities?
於 2022 年 11 月住了 3 晚
Sami Ounalli, General Manager 於 2022年11月21日的回應
Dear Laura,Thank you for taking the time to complete a survey following your recent stay at our hotel,We value and appreciate your positive ratings on the overall experience and have taken note on the points you have raised regards the room facilities, we do have a Health & Safety measure in place regards bringing food into the hotel as we can cater on request and also provide room service, Please rest assured that we are working continuously to develop and your important remarks and ratings help us to identify the areas that we can improve further, as such we will be looking forward to welcoming you back and exceeding your expectations on your future stay. Best regards, Sami Ounalli General Manager

10/10 優異

Pierre

於 2022 年 10 月住了 2 晚
Sami Ounalli, General Manager 於 2022年10月30日的回應
Dear Pierre,Thank you for the 100% rating. It was truly appreciated of you giving us a gift of your precious time, in posting your feedback of your experience at the Movenpick Resort And Residences Aqaba. We are glad you had a great time, and our services were up to your expectations. We will be more than happy to welcome you back again soon at the resort. Best Regards,

10/10 優異

Sami (hicksville)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good overall. Highly recommended
於 2022 年 10 月住了 2 晚
Sami Ounalli General Manager 於 2022年10月22日的回應
Dear Sami,Thank you very much for taking the time to fill out this review after your recent visit to our resort.We were very pleased to welcome you and to know from your positive ratings that you enjoyed your time with us, as the satisfaction of our guests is our top priority.Your important remarks is a gift to all of us as we continue to strive to deliver genuine hospitality to our valued guests like your good self.We hope to welcome you back to our resort soon.Best regards,

10/10 優異

Kaveh

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚
Sami Ounalli, General Manager 於 2022年10月17日的回應
Dear Valued Guest,I’m glad that you liked our property and services. Thank you for the positive rating. We will be happy to welcome you back and hopefully you’ll visit Movenpick Resort and Residences Aqaba again soon.Best regards,Sami OunalliGeneral ManagerBest Regards

8/10 不錯

Raymundo

於 2022 年 9 月住了 4 晚

10/10 優異

Gareth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Royalty
As part of the check in conversation at reception we discussed we had driven the huge distance from Azraq. To make our stay more comfortable because of the drive we were upgraded to a suite. It was bigger than the floorplan of our entire house. Everybody was extremely helpful and treated us like royalty. It was only an overnight stay but we wished it could have been longer. The main things were perfect; the bed was so comfy and the firmness spot on, the shower excellent, and the three balconies? Well, that’s just too much. Fantastic choice for breakfast too.
於 2022 年 9 月住了 1 晚
Sami Ounalli, General Manager 於 2022年10月17日的回應
Dear Gareth,Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services were up to your expectations and more.Thank you for rating us perfectly. It will give us the real joy welcoming you back again soon at the resort.Sincerely,

10/10 優異

Tatiana

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Adult only pool
於 2022 年 9 月住了 2 晚
Sami Ounalli, General Manager 於 2022年10月17日的回應
Dear Tatiana,Thank you for sharing your kind comments about Movenpick Resort And Residences Aqaba. It is very much appreciated. We are glad that you enjoyed your stay and our services and facilities were up to your expectations. Thank you for rating us perfectly. It will give us the real joy welcoming you back again soon at the resort.Sincerely,

10/10 優異

Ronen

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 1 晚
Sami Ounalli 於 2022年9月15日的回應
Dear Ronen, I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us. We hope to welcome you and your family back to our resort. Best regards, Sami Ounalli General Manager

10/10 優異

Andrew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent Hotel!!!
Excellent Hotel!!!
於 2022 年 9 月住了 1 晚
Sami Ounalli 於 2022年9月15日的回應
Dear Andrew, I would like to thank you for choosing to stay at the Mövenpick Resort & Residences Aqaba, and for sharing your positive comment about your stay here. We were very pleased to welcome you and to know from your evaluations that you enjoyed your time with us as the satisfaction of our guests is our top priority. We very much appreciate the full mark ratings you gave us. We hope to welcome you and your family back to our resort. Best regards, Sami Ounalli General Manager

4/10 欠佳

Georg

不滿：職員與服務
於 2022 年 8 月住了 6 晚