室外泳池;泳池傘、躺椅

梅魯山酒店的評價

5 out of 5
梅魯山酒店
Kanisa Road, Arusha

評價

8.4

很好

10 分評分,優異;193 則評價中有 90 則" "
8 分評分,不錯;193 則評價中有 67 則" "
6 分評分,一般;193 則評價中有 22 則" "
4 分評分,欠佳;193 則評價中有 7 則" "
2 分評分,很差;193 則評價中有 7 則" "

8.8/10 

整潔度

8.4/10 

職員與服務

8.6/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

4/10 欠佳

Allena

讚好:整潔度、職員與服務和住宿狀況
酒店房间太小,厕所地漏太牛逼了,洗完澡水都漫到卧室了。提前一个周预定了房间并收取了费用,入住当天居然前台说没房间了,也没有任何邮件及电话通知,总之整个体验太糟糕了。

10/10 優異

Hiroshi

於 2024 年 2 月住了 1 晚

10/10 優異

Daniel Sirota

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Isaya 於 2024年2月20日的回應
Dear Daniel Sirota, thank you for choosing Mount Meru Hotel as your preferred hotel for your stay in Arusha. We are delighted to learn that you have enjoyed our hotel facilities.We would sincerely appreciate an opportunity to welcome you back soon and show you beyond just words that we sincerely care. Best regards, Isaya Msangi Ag FOM.

8/10 不錯

Neema

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location near the main Moshi Arusha road and yet quiet, clean rooms, great garden. We arrived late and had dinner at one of the restaurants, the menu was a little limiting.
於 2024 年 1 月住了 1 晚
Isaya 於 2024年2月20日的回應
Dear Neema, Thank you for your positive remarks. We hope it is not long before we can welcome you back soon at Mount Meru Hotel.Thanks & Regards,Isaya Msangi.

10/10 優異

Walter

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 3 晚
Isaya 於 2024年2月20日的回應
Dear Walter, we are happy to know that you are satisfied with our service. It will be a great pleasure to host you again in the near future.Thanks & Regards,Isaya

10/10 優異

Jeanne (Silver Spring)

讚好:整潔度、職員與服務、設施服務和住宿狀況
It is clearly one of the better properties in Arusha. The staff tries very had to please. I appreciated how quicklyt they tried to respond to my requests, e.g. fixing and replacing a broken hot water pot in the unit.
於 2023 年 11 月住了 1 晚
Gift Wado, GM 於 2023年12月15日的回應
Dear JeanneWe are delighted to know that you are happy with our quality of service. We cannot wait to welcome you back for a wonderful experience.Best Regards,

2/10 很差

Kelvin

不滿:整潔度、職員與服務、設施服務和住宿狀況
Extra charges
於 2023 年 11 月住了 1 晚
Isaya 於 2023年11月24日的回應
Dear Kelvin,We appreciate taking your time to leave us a review. May you please provide more details for your stay, so that we can identified areas where we need to make necessary changesIt will be a great pleasure to welcome you back at Mount Meru Hotel: where we care about your experience.Thanks & Regards,Isaya.

8/10 不錯

Arvind

家人同遊
讚好:整潔度、職員與服務和設施服務
Well maintained and polite staff
於 2023 年 8 月住了 2 晚
Gift Wado, EA to GM 於 2023年8月9日的回應
Dear ArvindWe are glad to know that you are gratified with our hotel. We hope it is not long before we can welcome you back soon at Mount Meru Hotel, your home away from home. Best Regards

8/10 不錯

Debra

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Staff were exceptional!!! Very comfortable hotel with good food options. Our bed was small for two people. Otherwise very comfortable stay for several nights.
於 2023 年 5 月住了 1 晚
Gift Wado, EA to GM 於 2023年6月5日的回應
Dear DebraWe are really happy to know that you had an exceptional stay at our property. For you next visit, if you want a bigger bed, please let us know. Thank you so much for your support and we cannot wait to welcome you back for a wonderful experience.Kind Regards

6/10 一般

Sharon (VANCOUVER)

於 2023 年 5 月住了 1 晚

10/10 優異

Justin

讚好:整潔度、職員與服務、設施服務和住宿狀況
Fantastic staff, and great local art work in the building. Thanks for the stay
於 2023 年 1 月住了 1 晚
Gift 於 2023年1月28日的回應
Dear JustinWe are really happy to know that you had a cordial encounter with our staff and enjoyed the art work on display. We hope it won’t be long until we welcome you back at Mount Meru Hotel.Kind Regards

10/10 優異

Julius

於 2022 年 8 月住了 5 晚

10/10 優異

NitinKumar

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very pleasant and helpful staff
於 2022 年 8 月住了 1 晚
Purity Munge, Sales and Marketing Manager 於 2022年8月17日的回應
Dear Nitin Kumar Thank you for making us your first choice. Thank you for sharing your experience with us. We are really happy to know that you had a cordial encounter with our staff. It will be lovely to welcome you back at Mount Meru Hotel.

10/10 優異

ROBERT

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent property, very friendly staff and good restaurants.
於 2022 年 7 月住了 2 晚
Purity Munge, Sales and Marketing Manager 於 2022年8月10日的回應
Dear Robert Thank you for being our customer. Thank you for your review. We are really happy to know that we have an excellent property, good restaurants and very friendly staff. Thank you so much for your support and we cannot wait to welcome you back for an unforgettable experience. Kind Regards

10/10 優異

CYNTHIA (LACEY)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Lovely property. Great staff
於 2022 年 6 月住了 1 晚
Purity Munge 於 2022年6月27日的回應
Dear Cynthia We at Mount Meru Hotel are grateful for the trust you've placed in us. Your review means a lot to us. We are delighted to know that you are happy with our property and quality of service. Thank you so much for your support and we cannot wait to welcome you back for an unforgettable experience. Kind regards, Purity Munge, Sales and Marketing Manager

10/10 優異

Sharon

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 5 月住了 1 晚

10/10 優異

Paul

於 2022 年 5 月住了 5 晚

10/10 優異

Anis

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 2 月住了 2 晚
Purity Munge 於 2022年5月17日的回應
Dear Anis Thank you for putting your trust and confidence in Mount Meru Hotel. Thank you for sharing your experience with us. We are delighted to know that you are happy with our property and quality of service. It will be a great pleasure to host you again in the near future for a lasting cozy memory. Kind regards, Purity Munge, Sales and Marketing Manager

8/10 不錯

Pyae Phyo

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Landscape is so nice and perfect. Food also good.
於 2022 年 4 月住了 6 晚
Purity Munge, Sales and Marketing Manager 於 2022年6月14日的回應
Dear Pyae Phyo Thank you for making Mount Meru Hotel your first choice. Thank you for your review. We are glad to know that you have enjoyed our food as well as our surroundings. It will be a great pleasure to welcome you back at Mount Meru Hotel: a place where you can relax, enjoy and feel and peace. Regards

4/10 欠佳

Rama

多人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Total disaster !!
I changed the room because the one we were allocated at first had a funky smell. The front desk sent a welcome message addressing my friend and I as Mr. and Mrs. even after they knew we were both men; I think it was totally unprofessional and disrespectful. The second room had single bed even though I booked for double bed.
於 2022 年 4 月住了 1 晚
Jonathan Cox 於 2022年4月19日的回應
Dear Rama Thank you for taking the time to give us feedback on your recent stay. I would like to sincerely apologize for the inconvenience caused during your stay. This is certainly not the norm and I will personally look into the incident and ensure we rectify this so similar incidents do not occur again. We will also communicate with you directly. Regards Jonathan Cox General Manager

10/10 優異

Serdar

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice and clean. Breakfast good.
於 2022 年 1 月住了 5 晚
Purity Munge 於 2022年1月11日的回應
Dear Serdar Thank you for choosing to stay at Mount Meru Hotel. We are delighted to know that you are happy with our property and services. It will be a great pleasure to welcome you back at Mount Meru Hotel; your home, away from home. Yours truly, Purity Munge, Sales and Marketing Manager

8/10 不錯

Björn

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
¨Visit fine. Musik in the hallways irritating and , as heard into the room, kept me awake for some time.
於 2021 年 9 月住了 1 晚
Hotel Management 於 2021年10月20日的回應
Dear Björn Thank you for choosing to stay at our property. We appreciate that you took time to share your experience. Your feedback has been taken into consideration to make the necessary adjustments. We look forward to hosting you for your next visit, which we guarantee will be a more pleasant experience. Sincerely Purity Munge Sales and Marketing Manager

8/10 不錯

jose ramon

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 1 晚
Purity Munge - Sales & Marketing Manager 於 2021年5月6日的回應
Dear Valued Guest, Thank you for taking the time to share your positive review with others following your recent stay at the Mount Meru Hotel. We are delighted to learn that your experience with us was memorable and that you enjoyed the service and facilities of our hotel. Once again, thank you for taking the time to provide your feedback, and we all look forward to welcoming you back soon for another enjoyable experience. Best regards, Purity Munge Sales & Marketing Manager

8/10 不錯

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Superb location
於 2021 年 4 月住了 2 晚
Purity Munge - Sales & Marketing Manager 於 2021年4月27日的回應
Dear Valued Guest, Thank you for taking the time to share your review with others following your recent stay at the Mount Meru Hotel. We are delighted to learn that your experience with us was positive, and you enjoyed the hotel facilities, services and the ideal location of the hotel within the city of Arusha. We appreciate your recommendation, and we all look forward to welcoming you back soon for another memorable experience. Best regards, Purity Munge Sales & Marketing Manager

10/10 優異

Jennifer

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good food.
Love the food here. Service is great and the option of room service is wonderful. They need to put menus in the rooms or at least a list of numbers to call as the phones are not labeled. Pool is beautiful.
於 2020 年 11 月住了 1 晚
Purity Munge - Sales & Marketing Manager 於 2021年1月17日的回應
Dear Jennifer, Thank you for taking the time the review our hotel. We are delighted to know that your experience with us was memorable and sincerely appreciate the many positive remarks mentioned din your review about food and the swimming pool. We have noted your constructive comment about the In-Room Dining menu display, please rest assured that the F&B Department Head is looking into your comment to propose a suitable solution. Once again, thank you for choosing the Mount Meru Hotel for your stay in Arusha and we all look forward to welcoming you back soon. Best regards, Purity Munge Sales & Marketing Manager

10/10 優異

Mikael

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I disse tider en god oplevelse.
Meget venligt personale, lækre værelser, god beliggenhed og en ok menu. 😊
於 2020 年 10 月住了 14 晚
Nurdin Mohamed 於 2020年10月28日的回應
Dear Mr. Mikael, Thank you for taking the time to post such a wonderful review following the stay at the Mount Meru Hotel. We real appreciate your kind words and compliments about the Very friendly staff, delicious rooms and good location. we hope to see you back in future for other memorable stay with us. Thank you Best Regards, Nurdin Mohamed Asst.Front office Manager

10/10 優異

Sean

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommended
Excellent hotel staff accommodated to our room request and graciously allowed us to have a late check out because of our flight hours. Welcoming, respectful and safe.
於 2020 年 10 月住了 1 晚
Purity Munge - Sales & Marketing Manager 於 2020年10月15日的回應
Dear Sean, Thank you for taking the time to post such a wonderful review following the stay at the Mount Meru Hotel. We appreciate your kind words and compliments about the friendly staff and the overall service provided during your stay. Once again, thank you for staying with us and we all hope to see you back in the future for another memorable experience at the Mount Meru Hotel, your home away from home. Best regards, Purity Munge Sales & Marketing Manager

10/10 優異

Albi (St.Gallen)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a perfect stay. Very friendly staff. Thanks for everything.
於 2020 年 10 月住了 1 晚
Purity Munge - Sales & Marketing Manager 於 2020年10月5日的回應
Dear Albi, Thank you for taking the time to share your experience with others. We are delighted to know that you had a fabulous stay at the Mount Meru Hotel and appreciate the positive comment about our talented team. The team and I are looking forward to welcoming you back very soon for another memorable experience. Best regards, Purity Munge Sales & Marketing Manager

8/10 不錯

真實旅客

於 2020 年 9 月住了 1 晚
Purity Munge - Sales & Marketing Manager 於 2020年10月3日的回應
Dear Valued Guest, Thank you for the positive review you have kindly shared in regards to your experience with us at the Mount Meru Hotel. It is indeed our pleasure having you as our guest and being able to serve you with excellent service during your stay. We are looking forward to welcoming you back very soon for another memorable experience at the Mount Meru Hotel, your home away from home. Kind regards, Purity Munge Sales & Marketing Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務和住宿狀況
於 2020 年 8 月住了 2 晚
Purity Munge - Sales & Marketing Manager 於 2020年8月26日的回應
Dear Guest, Thank you for taking the time to post your review online. We are delighted that Mount Meru Hotel was able to exceed your expectations and appreciate your sincere advocacy to our Expedia readers; thank you for highlighting many positive aspects of your recent visit. We look forward to welcoming you back soon. Kind regards, Purity Munge Sales & Marketing Manager

10/10 優異

JaredKimwei (Canada)

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I have a splendid stay. The night receptionist was great with his service meeting the hotel's standard. The room is good.
於 2020 年 7 月住了 1 晚
Mount Meru Hotel 於 2020年7月4日的回應
Dear JaredKimwei, Thank you for taking the time to post your review on Expedia. We are delighted to know that you had an enjoyable experience with us and thank you for your appreciation of the facilities and service provided by the team. The feedback of our valuable guests is always a source of motivation for all of us to enhance our guest experience and continue to deliver the warm hospitality of the Mount Meru Hotel. We look forward to welcoming you again soon and hope that Mount Meru Hotel remains your preferred home away from home on all your future visits to Arusha. Best regards, Purity Munge Sales & Marketing Manager

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Transportation from airport was great, check-in was easy, the hotel itself was very nice and clean, amazing breakfast. Would stay here again!
於 2019 年 7 月住了 1 晚
Mount Meru Hotel 於 2020年4月27日的回應
Dear Guest, Thank you for taking the time to post your wonderful review on Expedia. We were delighted to know that you enjoyed your stay at the Mount Meru Hotel and in particular the airport transfer and the breakfast service; thank you for highlighting so many positive aspects of your visit. We look forward to welcoming you back soon. Kind regards, Purity Munge Sales & Marketing Manager

10/10 優異

Rosy (London)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The pictures dont do justice to this beautiful place. Much better than expected. Nice hotel, stunning huge garden and golf course and nice people. Thanks
於 2020 年 2 月住了 2 晚
. 於 2020年3月4日的回應
Dear Rosy, Thank you for taking the time to comment on your recent stay at The Mount Meru Hotel. I'm delighted to learn that you enjoyed your stay with us and in particular the great services provided by our team; We certainly would be delighted to welcome you back in the near future. Kind regards, Eric Mubweka Mugenya Acting General Manage

10/10 優異

Fredrik

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Bra hotellens trevlig personal
Väldigt nöjda med hotellet. Lite segt i restaurangen, maten tog lång tid att få in men i övrigt mycket bra. Hjälpsam och trevlig personal.
於 2020 年 2 月住了 2 晚
. 於 2020年3月2日的回應
Dear Fredrik, Thank you for sharing your feedback on your recent stay at The Mount Meru Hotel. I am delighted to hear you found our staff friendly and helpful during your stay. I will share your feed back with our restaurant team on the delay in food, and I'm certain an improvement will be made. I look forward to welcoming you back to The Mount Meru Hotel. Best regards, Eric Mubweka Mugenya Acting General Manager

8/10 不錯

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Sehr schönes Hotel mit schönem Pool. Mitten in Arusha und Nahe zum pulsierendem Zentrum.
於 2020 年 2 月住了 3 晚
EM 於 2020年2月12日的回應
Dear Guest , Thank you for choosing to stay with us at The Mount Meru Hotel. I am delighted to hear that our location and facilities met your expectation. We look forward to welcoming you back very soon. Best regards, Eric Mubweka Mugenya Acting General Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean, comfortable & good location. Breakfast is very good with good choices.
於 2020 年 1 月住了 3 晚
. 於 2020年1月24日的回應
Dear Valued Guest, Thank you for sharing your review of your stay at The Mount Meru Hotel. I am delighted to hear you enjoyed every aspect of your stay. We do look forward to welcoming you back to The Mount Meru Hotel very soon . Kind regards, Eric Mubweka Mugenya Acting General Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
. 於 2020年1月3日的回應
Dear Guest, Thank you for rating your recent stay at The Mount Meru Hotel. We look forward to welcoming you in the near future. Kind regards, Eric Mubweka Mugenya Acting General Manager

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
EM 於 2019年12月25日的回應
Dear Guest , Thank you for rating your stay at The Mount Meru Hotel. We are glad that we met your expectations and look forward to welcome you back in the near future. Kind regards, Eric Mubweka Mugenya Acting General Manager

8/10 不錯

In Cheol

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚
EM 於 2019年12月16日的回應
Dear Cheol, Thank you very much for taking the time to rate your recent stay at The Mount Meru Hotel. It would be our pleasure to welcome you back in the near future. Kind regards, Eric Mubweka Mugenya Acting General Manager

6/10 一般

Michael

讚好:整潔度、職員與服務和客房舒適度
於 2019 年 11 月住了 1 晚
Eric 於 2019年12月11日的回應
Dear Michael, Thank you for taking the time to review your stay with stay. We look forward to welcoming you back in the not too distant future. Kind regards, Eric Mubweka Mugenya Acting General Manager

8/10 不錯

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Recommend for a comfortable stay in Arusha
Great experience. Had a small hitch when the AC in our room cut out but they fixed it promptly. Great location and stay.
於 2019 年 11 月住了 1 晚
Eric 於 2019年12月11日的回應
Dear Sir/Madam, Thank you very much for rating your stay at The Mount Meru Hotel. I'm pleased to note that when you had a hitch with the AC it was attended to immediately . I hope to have the pleasure of welcoming you back personally in the not too distant future. Kind regards, Eric Mubweka Mugenya Acting General Manager

8/10 不錯

Faridabai

家人同遊
讚好:職員與服務和客房舒適度
於 2019 年 11 月住了 1 晚
. 於 2019年12月11日的回應
Dear Faridabai, Thank you for taking the time to rate Mount Meru Hotel. We look forward to welcoming you back again soon. Kind regards, Eric Mubweka Mugenya Acting General Manager

10/10 優異

Esperanza

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I recommend Mt. Meru hotel.
Friendly, knowledgeable staff. Nice room with all the amenities and very responsive staff.
於 2019 年 10 月住了 1 晚
Bushishi 於 2019年11月20日的回應
Thank you for the feedback, We appreciate your inputs.

10/10 優異

真實旅客

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great resort to relax with beautiful views of the green gardens and hills around.
於 2019 年 10 月住了 1 晚
Bushishi 於 2019年11月20日的回應
Thank you for the feedback, We appreciate your inputs.

6/10 一般

真實旅客

讚好:整潔度
於 2019 年 10 月住了 1 晚
Bushishi 於 2019年11月21日的回應
Thanks for your rating on us

10/10 優異

Renee

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Hotel for All Types of Travelers
I came to Arusha for a conference which was held here at the Mount Meru Hotel. A friend encouraged me to stay elsewhere, but for the sake of convenience, I decided to ignore that advice. Am I glad I did! in addition to the aforementioned convenience of being in the conference hotel, I truly enjoyed my stay. Everyone was extremely nice and courteous, friendly and helpful. The rooms were very well attended to at least twice per day, with turn down service as a standard. The bed was comfortable, the room was spacious and nice, and the grounds have a lot of greenery. The restaurant food was good as well, with a full breakfast included as part of the stay. The fitness room, which seems to be an issue in other reviews, was perfectly fine though a bit small. I had probably the best pedicure in the local spa with a huge amount of attention to detail. I love the hotel!
於 2019 年 9 月住了 3 晚
Bushishi 於 2019年11月20日的回應
We appreciate your feedback, We will be more happy to host you again.

6/10 一般

真實旅客

商務旅客
讚好:整潔度、職員與服務和客房舒適度
Mt Meru Hotel
My stay was great. Enjoyed the hospitality. The only drawback was the state of the gym. It is in absolute shambles for a nice hotel such as this.
於 2019 年 9 月住了 3 晚
Bushishi 於 2019年11月20日的回應
We appreciate your feedback, Sorry about the gym state, Good news is we are planning a project of having an extended modern gym, so this will sort in the very near future and make your coming stay even more comfortable.

10/10 優異

真實旅客

讚好:整潔度、職員與服務和住宿狀況
於 2019 年 8 月住了 2 晚
Bushishi 於 2019年11月21日的回應
Thanks for your rating on us

10/10 優異

真實旅客

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Cheerful, professional staff
Arrived late and reception was cheerful and expecting me. Very courteous service throughout from maid assuring me that I didn’t need to hurry with vacating the room to offers of showing me to the breakfast room. Very quiet and attractive place.
於 2019 年 8 月住了 1 晚
Bushishi 於 2019年11月20日的回應
Thank you for the feedback, We appreciate your inputs.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 6 月住了 5 晚