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"Great property. Fantastic location with attentive staff and wonderful breakfast buffet. I highly recommend this hotel and the town of Matsumoto "

"Very friendly staffs"

"Amazing hotel and amazing staff. The bell desk was so helpful in shipping our skis. Kept on coming back to this hotel. "

"Love the breakfast here and the staff are really friendly. Location is really good. Just beside the station. Would rebook for my next trip"

"Cheerful and helpful staff"

"Breakfast was delicious. Walking distance from the JR station. Room was basic but had everything you need. "

"We had a wonderful 4-day, 3-night stay at Ryokan Sansui and truly enjoyed every moment. The ryokan has a very traditional Japanese atmosphere—an old wooden building full of character, beautifully maintained, clean, and well cared for. It feels authentic and calming, exactly what you hope for in a classic ryokan. After skiing during the day, the indoor and outdoor onsen were incredibly relaxing. Soaking in the hot spring in the cold winter air was one of the highlights of our trip and the perfect way to unwind each evening. The ryokan is also very kid-friendly, which we really appreciated while traveling with our toddler. All the staff were exceptionally kind, patient, and welcoming, and they went out of their way to make our child feel comfortable. That warmth made a big difference for us as a family. We stayed on a half-board plan, and both breakfast and dinner were excellent, with a wide variety of beautifully prepared dishes. Over the course of our stay, we enjoyed Hida beef in different styles, including shabu-shabu, sukiyaki, and nikuyaki—each one delicious and thoughtfully presented. Overall, Ryokan Sansui offers a perfect blend of traditional charm, comfort, great food, and heartfelt hospitality. It’s an ideal place to relax, especially after outdoor activities, and we would happily return again."

"Outstanding stay, as always with the Onyado Nono chain. Breakfast was excellent with an great selection including some local specialties. Greatly appreciated the free "midnight ramen" and the onsen facilities. "

"Lovely hotel, very spacious room. Really pleased we could all have additional mattresses brought in. Staff were fantastic and very professional. Our son was ill and they were only concerned about his wellbeing. Thank you for a lovely stay. "