Dear Liam, We are sorry about your experience. Your comfort is important to us, and we regret any inconvenience caused by the bed and the maintenance issues you encountered. Please accept our apologies for the disruption to your stay, and we will ensure that our team addresses these matters promptly. Your feedback is valuable, and we hope to provide you with a more enjoyable experience.Sincerely,Hotel Management

Dear Ashley, Thank you for choosing Extended Stay America and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know that you were pleased with everything we offered. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Hotel Management

Dear Joshua, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Sherie, Thank you for staying with us and reviewing your experience. While we are pleased that you enjoyed your stay and loved the clean suite and hospitable staff, we apologize for the billing concerns and the inconvenience this must have caused. Our team will be reviewing the details of your stay and the billing process to ensure that any mistakes are corrected and that this does not happen again in the future. Meanwhile, please feel free to reach out to us directly at the hotel to discuss your concerns further and find a resolution. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.Sincerely,Hotel Management

Dear Shirlynn, Thank you for posting such kind comments about our hotel. We make every effort to provide service above and beyond your expectations, so we are pleased to know our staff proved it. We look forward to sharing your comments with the team. Thank you for choosing Extended Stay America. We hope to welcome you again soon when you are in the city for work.Sincerely,Hotel Management

Dear Kamal, We appreciate you sharing your experience. It's disheartening to learn about the challenges you faced with the bed, pillow, and breakfast. Your feedback is essential, and we apologize for any inconvenience caused. Rest assured, we are taking steps to address these concerns. We value your insights and hope for the opportunity to provide an improved stay in the future.Sincerely,Hotel Management

Dear Charles, Thank you for taking the time to leave your valuable feedback for us. We apologize for not meeting all of your expectations with some aspects of your visit. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again the next time in the area.Sincerely,Hotel Management

Dear Donald, We appreciate your feedback about your stay at Extended Stay America in Asheville. While we regret the prolonged check-in due to technical issues, we're glad our Front Desk staff was apologetic and resolved the matter. It's great to hear that you found the room very clean and enjoyable, despite the bed not meeting expectations. We're committed to ensuring a pleasant stay, and we hope to welcome you back for an even better experience in the future. Thank you for your insights.Sincerely,Hotel Management

Dear Guest, We appreciate your high rating and hope that you had an overall pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to welcome you back and provide an even better stay.Sincerely,Hotel Management

Dear Bernadette, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our superb team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management

Dear Guest, We appreciate your kind words about our staff and the tranquility of your room. However, we apologize for any inconvenience caused by the lighting in the parking lot and the neighboring restaurant. Your safety is important to us, and we'll address these concerns. We're sorry for the odor and bed discomfort you encountered. Your feedback is invaluable for our improvements. Should you consider staying with us again, we aim to provide a more comfortable and enjoyable experience. Thank you for sharing your thoughts.Sincerely,Hotel Management

Dear Michael, Thank you for letting us know about your stay. It is very disappointing to learn about your issues with one of our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing all our guests with an enjoyable stay, which does not reflect our usual service. Appropriate measures will be taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hotel Management

Dear Diane, Thank you for your feedback. Please accept our deepest apologies for the level of service you received from our staff. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please be assured we will address this with our team. We truly hope this unfortunate situation will not prevent you from returning and that you will give us another opportunity to make your next stay worthwhile.Sincerely,Hotel Management

Dear Timothy, Thank you for taking the time to share such positive feedback for Extended Stay America. We are delighted to read that you had such a wonderful experience with us. Thank you for recognizing the excellent service our associates, Deborah Lynn and Jim, extended to you. We are so happy our service is the highlight of your stay, and we’ll be sure to share your compliments with our team to let them know their efforts are appreciated. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear David, Thank you for posting such kind comments about our hotel, especially our staff. Knowing you and your furry friend thoroughly enjoyed your stay is excellent. We provide service above and beyond your expectations, so we are pleased to see that you loved everything about your visit. We are excited to share your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Donald, Thank you for the fantastic review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

Dear Ashley, Thank you for being our guest and for taking the time to review your experience at our hotel. It's so nice to know we meet your expectation. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our front desk associate. We will share your compliments with the team to let them know their efforts are appreciated. We also want to thank you for highlighting our clean and comfortable suite in your review. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management