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阿什維爾市區福朋喜來登酒店的評價

3 out of 5
阿什維爾市區福朋喜來登酒店
22 Woodfin St, Asheville, NC

評價

8.4

很好

10 分評分，優異；1003 則評價中有 456 則" "
8 分評分，不錯；1003 則評價中有 335 則" "
6 分評分，一般；1003 則評價中有 119 則" "
4 分評分，欠佳；1003 則評價中有 55 則" "
2 分評分，很差；1003 則評價中有 38 則" "

8.6/10 

整潔度

9.0/10 

職員與服務

8.0/10 

設施服務

8.0/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

John

讚好：整潔度、職員與服務和設施服務
Mitch at the front desk was very helpful and knowledgeable about neighborhood haunts/restaurants
於 2024 年 4 月住了 3 晚

10/10 優異

Warren

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our favorite place to stay in Asheville.
於 2024 年 4 月住了 2 晚
Jenn, Guest Service Manager 於 2024年4月29日的回應
Warren,Thank you for taking the time to leave a review, we appreciate your time. We are so happy that you love it here and look forward to your next visit!

10/10 優異

Angela

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was friendly and helpful. Restaurant had delicious food. Close to activities. Room was clean
於 2024 年 4 月住了 2 晚
Jenn, Guest Service Manager 於 2024年4月26日的回應
Angela,Thank you for taking the time to leave a review. We appreciate your feedback. We hope you return next time you are in Asheville.

6/10 一般

Michael

伴侶同遊
不滿：住宿狀況
Somewhat worn and dated hotel. In-room safe nonfunctional. Breaker in bathroom tripped more than once when hair dryer used
於 2024 年 4 月住了 8 晚
Jenn, Guest Service Manager 於 2024年4月25日的回應
Michael, Thank you for taking the time to let us know about your stay. I am sorry the safe was not working. This is not our standard. I hope next time you are in town you give us another try so we can show you our standard.

10/10 優異

Erica

讚好：職員與服務和住宿狀況
Clean and close to downtown.
於 2024 年 4 月住了 1 晚
Jenn, Guest Service Manager 於 2024年4月21日的回應
Erica,Thank you for taking the time and providing your feedback. We hope to see you next time you are in Asheville.

8/10 不錯

Kim

伴侶同遊
This is an older hotel but the location is great for walking to town. The staff was very friendly and helpful and it was clean. I would definitely stay here again.
於 2024 年 4 月住了 2 晚
Jenn, Guest Service Manager 於 2024年4月18日的回應
Kim, Thank you so much for your feedback. We are so happy you enjoyed your stay, we hope to see you next time you are in Asheville.

6/10 一般

mark

伴侶同遊
讚好：職員與服務和設施服務
Very dated and worn, toilet water coming on periodically from flapper leaking, elevator miter humming though the building every time it was used, pop corn ceilings, desperately in need of renovation.
於 2024 年 4 月住了 1 晚
Jenn, Guest Service Manager 於 2024年4月15日的回應
Mark,Thank you for staying with Four Points by Sheraton Asheville Downtown. We appreciate the feedback, I have passed on your concerns to our chief engineer. We hope you give us another chance.

8/10 不錯

Mary (Gray)

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice hotel convenient to downtown shops and galleries. Close to Biltmore and River Arts district. Staff were super friendly and helpful. Restaurant on premises was excellent as so nice to have after a long day of walking.
於 2024 年 4 月住了 3 晚
Jenn, Guest Service Manager 於 2024年4月15日的回應
Mary,Thank you for staying with Four Points by Sheraton Asheville Downtown. We appreciate the feedback! We hope you return next time you are in Asheville.

10/10 優異

Elizabeth F

伴侶同遊
讚好：職員與服務
Nice, convenient location. Great parking. Close to restaurants and shopping.
於 2024 年 4 月住了 2 晚
Jenn, Guest Service Manager 於 2024年4月15日的回應
Mark,Thank you for staying with Four Points by Sheraton Asheville Downtown. We appreciate the feedback. We hope to see you next time you are in Asheville.

10/10 優異

Eduardo

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I don't think there is much to improve.
於 2024 年 4 月住了 3 晚
Jenn, Guest Service Manager 於 2024年4月7日的回應
Eduardo, Thank you so much for the feedback. We are so happy you enjoyed your stay. We hope you come back and join us next time you are in Asheville.

10/10 優異

Sharon

家人同遊
Close to downtown area. Friendly staff.
於 2024 年 3 月住了 2 晚
Jenn, Guest Service Manager 於 2024年3月29日的回應
Sharon,The staff here at Four Points by Sheraton Asheville Downtown appreciate your feedback and enjoyed you staying with us. Please come back next time you are here in Asheville!

4/10 欠佳

Chris

於 2024 年 3 月住了 1 晚
Jenn, Guest Service Manager 於 2024年3月31日的回應
Chris,I’m sorry your stay was not up to your highest standards. I have shared your feedback with management.

6/10 一般

Tammy

多人同遊
讚好：職員與服務
my room was on highway aside. the traffic was loud! the walls are thin. the tv in the next room could be heard loudly in my room. the staff was amazing!
於 2024 年 3 月住了 3 晚
Jenn, Guest Service Manager 於 2024年3月27日的回應
Tammy, I am so sorry that you did not have a great experience. I have let the staff know about your experience and they are looking into ways to reduce the noise. We hope you come back the next time you are in Asheville.

10/10 優異

Michael

多人同遊
讚好：整潔度和設施服務
The location has been the deciding factor for both of my stays there. Easy access to major roads, a large free parking lot and simply cross one street and you begin your walking tour of Asheville’s historic downtown area. The staff is very friendly and helpful. A 5th star would be achieved if they included a nice breakfast Buffett .
於 2024 年 3 月住了 1 晚
Jenn, Guest Service Manager 於 2024年3月19日的回應
Michael, We appreciate your feedback. I have shared this with our general manager. We hope you choose Four Points by Sheraton Asheville Downtown for your next stay in Asheville.

10/10 優異

Debra

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Jenn, Guest Service Manager 於 2024年3月19日的回應
Debra, Thank you for the review. We hope you choose Four Points by Sheraton Asheville Downtown for your next Asheville stay.

8/10 不錯

Naomi (ATLANTA)

讚好：職員與服務
於 2024 年 3 月住了 1 晚
Jenn, Guest Service Manager 於 2024年3月12日的回應
Naomi, Thank you for staying with the Four Points by Sheraton Asheville Downtown. We hope to see you next time you are in town.

8/10 不錯

KRISTINR

家人同遊
讚好：職員與服務、設施服務和住宿狀況
The staff were very helpful and kind. I do think the pics online are a little misleading as we expected it to be a bit fancier but other than being a little dated it was a nice hotel and very clean. We were able to walk anywhere we wanted. Nothing was more than a 15-20 min walk. I’d recommend and we will definitely stay here again.
於 2024 年 3 月住了 1 晚
Jenn, Guest Service Manager 於 2024年3月5日的回應
Kristin,Thank you for providing your feedback for your stay. I am sorry that the photos appeared misleading. I have provided your feedback to our general manager. We hope to see you back soon.

10/10 優異

Tony

讚好：整潔度、職員與服務和住宿狀況
Great hotel and our preferred place to stay for concerts in Asheville!
於 2024 年 3 月住了 1 晚
Jenn, Guest Service Manager 於 2024年3月5日的回應
Tony,Thank you for providing your feedback for your stay. I am so happy you enjoyed your stay. We hope to see you back soon.

8/10 不錯

Jessica

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
Didn't like the homeless guy asking for a cigarette appreciated my vehicle parked right at the entrance. The hotel and restaurant need an update with the prices being asked. Friendly staff was the best part.
於 2024 年 2 月住了 1 晚
Jenn, Guest Service Manager 於 2024年3月2日的回應
Ms. Jessica, I am so sorry to hear about the homeless gentlemen you experienced during your stay. We run them off anytime we see them. I am happy that the staff was up to your standards. We hope you return to make your experience a better one next time.

10/10 優異

Barry

於 2024 年 2 月住了 1 晚
Jenn, Guest Service Manager 於 2024年3月22日的回應
Barry, Thank you for the wonderful review. We appreciate the feedback and look forward to your return.

8/10 不錯

Jennifer (Arlington)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a room on the 3rd floor that looked straight onto a roof. I felt like I was in a basement apartment in college. The decor, furniture, and lighting are outdated. The bathroom is tiny. On the plus side: easy parking, dining option - the Chop House and Bar is good, it is really close to downtown (2-3 blocks) with lots of restaurants, breweries, and retail, etc. The BEST thing about this place is its people. They are so kind and accommodating. Everyone had a smile on their faces. It’s not the Ritz, but overall it was a nice four night stay.
於 2024 年 2 月住了 4 晚
Jenn 於 2024年2月21日的回應
Thank you for your review. We appreciate the feedback. We hope you stay with us next time you come to visit Asheville.

2/10 很差

Dawn (Landrum)

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
We stayed on ground level in a handicap room that had apparently recently been update by changing to a wider door. We had no safety latch and the deadbolt did not line up to work. We could not change rooms as they were booked and no one bothered to come look at the door after we brought up our concern.
於 2024 年 2 月住了 1 晚
Jenn 於 2024年2月21日的回應
Thank you for your review. We appreciate the feedback. I have passed your concerns on to the engineering department. If you return please allow us to make your stay right.

10/10 優異

Wanda

讚好：住宿狀況
It was clean and the staff were very friendly
於 2024 年 2 月住了 1 晚
Jenn 於 2024年2月21日的回應
Thank you for your review. We appreciate the feedback. We hope you stay with us next time you come to visit Asheville.

10/10 優異

Ranee (Lebanon)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Property is conveniently located and reasonably priced (especially when you factor in that parking is included and available). Staff was friendly and accommodating.
於 2024 年 1 月住了 4 晚
Jenn 於 2024年2月18日的回應
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review.

10/10 優異

James

伴侶同遊
Convenient to downtown at a reasonable price.
於 2024 年 2 月住了 2 晚
Jenn 於 2024年2月18日的回應
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review.

8/10 不錯

ron

讚好：整潔度、職員與服務和住宿狀況
Great location! Good value
於 2024 年 2 月住了 3 晚
Jenn 於 2024年2月18日的回應
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review.

8/10 不錯

Henry (Chattanooga)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Jenn 於 2024年2月21日的回應
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

10/10 優異

Kes

讚好：整潔度、職員與服務和住宿狀況
Great place to stay!
於 2024 年 1 月住了 1 晚
Jenn 於 2024年2月18日的回應
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review.

10/10 優異

Cassie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Jenn 於 2024年2月21日的回應
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

10/10 優異

Eli

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Jenn 於 2024年2月21日的回應
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

8/10 不錯

George

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Jenn 於 2024年2月21日的回應
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

8/10 不錯

jasmin

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Jenn 於 2024年2月21日的回應
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

8/10 不錯

Paul

讚好：整潔度、職員與服務和客房舒適度
A Bargain, but could use some TLC
This Four Points is...fine. Staff are good and friendly. Parking didn't cost a fee, and it's walkable in Downtown Asheville. No, it's not the most up-to-date, but the price ir right.
於 2024 年 1 月住了 2 晚
Jenn 於 2024年2月18日的回應
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review. We look forward to your return!

2/10 很差

Monica

家人同遊
於 2024 年 1 月住了 1 晚
Jenn, Guest Service Manager 於 2024年2月22日的回應
Thank you Monica for your review. We appreciate the feedback.

10/10 優異

Kelly

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly and accommodating staff. Clean and modern rooms. Comfortable beds. Restaurant/bar onsite.
於 2023 年 12 月住了 2 晚
Jenn 於 2024年2月18日的回應
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review. We look forward to your return!

10/10 優異

rebecca

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Jenn 於 2024年2月21日的回應
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

10/10 優異

Roberto

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Service and cleanliness was excellent
於 2023 年 12 月住了 6 晚
Jenn 於 2024年2月18日的回應
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review. We look forward to your return!

4/10 欠佳

Hui-chin

家人同遊
不滿：整潔度
Facility room is next to my room, so noisy, can’t sleep all night
於 2024 年 1 月住了 1 晚
Jenn 於 2024年2月18日的回應
Thank you for staying with the Four Points by Sheraton Asheville Downtown. I apologize that you were not happy with your stay. Next time please let the front desk staff know so we could see how we could move your room and help accommodate your needs.

6/10 一般

Lynne

於 2023 年 12 月住了 3 晚
Jenn 於 2024年2月21日的回應
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

6/10 一般

Teodor

家人同遊
不滿：住宿狀況
It’s an older hotel, so if you’re a light sleeper, you will hear doors closing on from the floors above you, below you and definitely on your floor. If you are on the highway side, you will hear the cars driving. Breakfast wasn’t even included for $303 /night.
於 2023 年 12 月住了 1 晚
Jenn 於 2024年2月21日的回應
Thank you for your review. We appreciate the feedback. We hope you allow us to make it up to you next time you come to visit Asheville.

6/10 一般

Megan

伴侶同遊
不滿：整潔度和住宿狀況
Why could I hear the elevator buzz in my room every time someone used it?!
於 2023 年 12 月住了 2 晚
Jenn 於 2024年2月18日的回應
Thank you for staying with the Four Points by Sheraton Asheville Downtown. I apologize for the elevator being a concern. Please stop by the front desk next time and let us help with the accommodations.

10/10 優異

Andrew

親子同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Jenn 於 2024年2月18日的回應
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review. We look forward to your return!

10/10 優異

Michael

讚好：整潔度、職員與服務和住宿狀況
Great rate, good location, comfortable mattress. All good.
於 2023 年 12 月住了 1 晚
Jenn 於 2024年2月18日的回應
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review. We look forward to your return!

10/10 優異

Nicholas

於 2023 年 12 月住了 1 晚
Jenn 於 2024年2月21日的回應
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

8/10 不錯

Christopher

讚好：整潔度、職員與服務和住宿狀況
Older but nice property walking distance to downtown shops and attractions.
於 2023 年 12 月住了 1 晚
Jenn 於 2024年2月18日的回應
Thank you for staying with the Four Points by Sheraton Asheville Downtown. We appreciate your stay and review. We look forward to your return!

8/10 不錯

Michael

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Jenn 於 2024年2月21日的回應
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

8/10 不錯

Luis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was good , bed not to comfort but for a couple of days was acceptable
於 2023 年 12 月住了 2 晚
Jenn 於 2024年2月21日的回應
Thank you for your review. We appreciate the feedback. We hope you stay with us next time you come to visit Asheville.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Jenn 於 2024年2月21日的回應
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

6/10 一般

Paula

讚好：職員與服務
於 2023 年 12 月住了 1 晚
Jenn 於 2024年2月21日的回應
Thank you for your review. We hope you stay with us next time you come to visit Asheville.

10/10 優異

Michal

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This seems like a typical modern hotel. Nothing elegant but serviceable for sure and nice and safe and quiet.
於 2023 年 11 月住了 1 晚
Jenn 於 2024年2月21日的回應
Thank you for your review. We appreciate the feedback. We hope you stay with us next time you come to visit Asheville.