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阿什蘭騎士酒店的評價

1.5 out of 5
阿什蘭騎士酒店
7216 Sr 60, Ashland, KY

評價

6.4
10 分評分，優異；372 則評價中有 92 則" "
8 分評分，不錯；372 則評價中有 91 則" "
6 分評分，一般；372 則評價中有 53 則" "
4 分評分，欠佳；372 則評價中有 57 則" "
2 分評分，很差；372 則評價中有 79 則" "

6.2/10 

整潔度

7.8/10 

職員與服務

6.8/10 

設施服務

5.8/10 

住宿狀況

6.6/10 

環保程度

評價

4/10 欠佳

Charles

不滿：整潔度、設施服務和住宿狀況
The roaches
於 2024 年 4 月住了 1 晚

10/10 優異

Missy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Treat u like family and make u feel safe
於 2024 年 4 月住了 1 晚
DD 於 2024年4月25日的回應
Thank you so much for your business and we enjoyed having you. Hope to see you again soon. Have a great day.

2/10 很差

marie

家人同遊
I do not advise to stay here. We booked a 2 night stay but only stayed 1. We would have not stayed night 1 but we had been up 20 hours and couldn’t go any more. The sheets were dirty. The bathroom door peeling and toilet rocked a good half to 1” when you sat down. Pay the extra $50 and stay up the road. It was the worst place I have EVER stayed.
於 2024 年 4 月住了 2 晚
DD 於 2024年4月24日的回應
We apologize we did not meet your expectations, But the weekend was really busy and we were limited on rooms The ROCK THE COUNTRY CONCERT was this same time . We have remodeled 1/2 the motel and hope to get the rest soon. Again I'm so sorry

4/10 欠佳

amy

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Staff was amazing specially the 2 ladys who checked me in. But the room was horrible looked like it hadn't been updated in 40 yaers . Paint missing dresses looked like they had been clawed up by a lion . Fridge was all frozen up with ice all over. Holes in walls including the bathroom. White powder was on the bad . Pillows suck . Bed was ok . Loved the staff but this hotel needs a complete makeover from top to bottom.
於 2024 年 4 月住了 2 晚
DD 於 2024年4月24日的回應
We apologize we did not meet your expectations, but the weekend this was very busy with the ROCK THE COUNTRY CONCERT and we had limited rooms available. We have remodeled half of the motel and we will be doing the rest soon. But i really hope to see you again.

8/10 不錯

Harold (Georgetown)

讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
The staff has been great and the rooms have been much cleaner since my first couple of stays here. They're doing much better. Keep up the good work 😃
於 2024 年 4 月住了 1 晚
DD 於 2024年4月24日的回應
Thank you so much and hope to see you again soon.

10/10 優異

Mandi

寵物同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love the staff
於 2024 年 4 月住了 1 晚
DD 於 2024年4月24日的回應
Thank you so much and hope do see you again soon.

10/10 優異

Mandi

寵物同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love the staff
於 2024 年 4 月住了 1 晚
DD 於 2024年4月24日的回應
Thank you so much and hope to see you again soon.

10/10 優異

Mandi

寵物同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love the staff
於 2024 年 4 月住了 1 晚
DD 於 2024年4月24日的回應
Thank you so much and hope to see you again soon.

10/10 優異

Mandi

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love the staff
於 2024 年 4 月住了 1 晚
DD 於 2024年4月24日的回應
Thank you so much and hope to see you soon.

10/10 優異

Tammy

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love this place stay here all the time
於 2024 年 4 月住了 3 晚
Staff 於 2024年4月17日的回應
Thank you for your Business! We hope to you again soon!

10/10 優異

Mandi

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff
於 2024 年 4 月住了 1 晚
Staff 於 2024年4月17日的回應
We appreciate your kind words. Thank you for your business! We hope to see you again soon.

8/10 不錯

Samuel

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
DD 於 2024年4月24日的回應
Thank you so much, hope to see you again soon.

4/10 欠佳

Harold (Georgetown)

於 2024 年 4 月住了 2 晚
DD 於 2024年4月24日的回應
Thank you so much, and hope to see you again soon.

6/10 一般

Harold (Georgetown)

於 2024 年 3 月住了 2 晚
DD 於 2024年4月24日的回應
Thank you so much for the rating. Hope to see you again soon.

2/10 很差

Harold (Georgetown)

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Rooms are always dirty. I've stayed here 3 times now and every room I have gotten has been dirty. Hair on the floors, beds and even in the shower. The sink countertop was dirty and the heat/air units are filthy and the washrags were stained. If you plan to stay here you might want to bring a broom, mop, cleaning rags and some sanitizer and might as well bring some clean sheets, towels and washrags. It is ridicules! I'm done with this place.
於 2024 年 3 月住了 1 晚
DD 於 2024年3月11日的回應
Harold I'm so sorry to hear this I'd love to know what room you were in so I can take this up with the maid that had this room, but please anytime you are not satisfied with your room please report it to the front desk and we will do our best to accommodate you to another room.

8/10 不錯

Douglas

讚好：職員與服務和設施服務
It was more modern. Everything was excellent clean except the floor was filthy black when I walked barefoot. I would definitely go back. The staff was extra nice, helpful and courteous to all my needs.
於 2024 年 2 月住了 2 晚
Staff 於 2024年2月25日的回應
We are pleased to know that we could help you during your stay! We strive for excellent customer service. Please consider us again, soon!

10/10 優異

Joshua

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect for what we needed and affordable
於 2024 年 2 月住了 1 晚
Staff 於 2024年2月25日的回應
Thank you for your business! Please come see us again, soon.

6/10 一般

Harold (Georgetown)

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
This was my 2nd time staying here and I did get a nicer room then I had last time and the bed was very comfy but the bathroom floor had hair on it. The floors actually look like they had not been cleaned. As for the rest of the room it was what I'd expect for the price. I will stay there again to save money but may ask for a broom and mop next time lol.
於 2024 年 2 月住了 1 晚
staff 於 2024年2月14日的回應
We appreciate your business and we sincerely apologize for any inconvenience this may have caused. We will review your concerns with our cleaning staff to ensure better customer service. Moving forward, please allow the front desk to know of any concerns with your stay so that we may better accommodate you. Thank you for stay with us. We hope to see you again.

4/10 欠佳

Dwayne (Georgetown)

讚好：設施服務
不滿：住宿狀況
A bit less than what you'd expect from a budget hotel. Outdated rooms, walls very thin so you hear the people in the rooms next to you loud and clear. I reserved a King smoking 2 days ahead and when arrived they didn't have one ready so I took a queen and was charged the same. I want be staying there again.
於 2024 年 1 月住了 1 晚
Staff 於 2024年1月31日的回應
We apologize that your stay with us wasn't up to your expectations. Please know that when booking with a third-party site, specific room requests are subject to availability and are not guaranteed, though we do our best to honor all requests. We appreciate your business and hope you consider us in the future.

2/10 很差

Tiffany

不滿：整潔度和職員與服務
於 2023 年 12 月住了 1 晚
Staff 於 2024年1月12日的回應
We apologize that your stay with us did not meet your expectations. Moving forward, please let our front desk know of any issues so that we may better accommodate you. Thank you for staying with us and we hope that you consider staying with us again.

10/10 優異

Debbie (Louisa)

讚好：整潔度和設施服務
Great
於 2024 年 1 月住了 1 晚
Staff 於 2024年1月12日的回應
Thank you for your kind words! Thank you for staying with us.

10/10 優異

Debbie (Louisa)

讚好：整潔度
We have always been treated with the utmost respect here, therefore, we feel at home 🏠🏡
於 2024 年 1 月住了 1 晚
Staff 於 2024年1月12日的回應
Thank you for staying with us! We take our guest experience serious and appreciate your kind words. Please come back and see us soon!

8/10 不錯

Manan

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
This was a good place for what we needed it for. It wasn't in the best condition, but it was clean. And the location is very convenient.
於 2024 年 1 月住了 1 晚
Staff 於 2024年1月12日的回應
Thank you for staying with us! We appreciate your business and hope to see you again, Soon.

10/10 優異

Debbie (Louisa)

於 2024 年 1 月住了 1 晚
Staff 於 2024年1月31日的回應
Thank you for your returning! Please visit again soon.

10/10 優異

Debbie (Louisa)

讚好：整潔度、職員與服務和住宿狀況
Since my first night here I have felt comfortable and at ease. Any thing I have requested has been granted. I recommend it to anyone that ask
於 2024 年 1 月住了 1 晚
Staff 於 2024年1月12日的回應
Thank you for your business!!

10/10 優異

Debbie

於 2023 年 12 月住了 1 晚
Staff 於 2024年1月31日的回應
Thank you for your patronage!

10/10 優異

Debbie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff act as if they know you and therefore I felt comfortable and cared for
於 2023 年 12 月住了 1 晚
Staff 於 2023年12月26日的回應
We appreciate your business and the kind words. Thank you for staying with us and we hope for your return in the future!

10/10 優異

Debbie

讚好：整潔度、設施服務和住宿狀況
The staff was nice and went out of their way to me make sure we were comfortable
於 2023 年 12 月住了 1 晚
Staff 於 2023年12月26日的回應
Thank you for staying with us! We try to do our best to make our guests feel as comfortable as possible. Hope to see you again, Soon!!

8/10 不錯

Gabriela

讚好：職員與服務
DD 於 2024年2月8日的回應
Thank you so much for staying with us.

6/10 一般

Debbie

讚好：整潔度和設施服務
The property is fine, the room is clean, the price wasn't as quoted
於 2023 年 12 月住了 1 晚
Staff 於 2023年12月17日的回應
Thank you for your business. Moving forward, please address any concerns with price, etc. with our front desk. we appreciate your feedback.

10/10 優異

chuck

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Quiet
於 2023 年 12 月住了 1 晚
Staff 於 2023年12月17日的回應
Thanks for staying with us! We appreciate your business.

4/10 欠佳

Rachel

親子同遊, 商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 12 月住了 1 晚
Staff 於 2023年12月17日的回應
Thanks for sharing your feedback. We appreciate your business!

6/10 一般

Rodney

家人同遊
不滿：住宿狀況
Trim around bathroom door was loose, main door didn't seal all the way, and floor in bathroom area felt like it was going to fall through.
於 2023 年 12 月住了 1 晚
Staff 於 2023年12月17日的回應
We apologize we did not meet your expectations. We will use your feedback to improve our guest experience. moving forward, please address any concerns regarding your room with the front desk to best accommodate you, efficiently. Thank you for your business.

4/10 欠佳

Brian

伴侶同遊
讚好：職員與服務
不滿：設施服務
No water, heat wasn't on in room it was 19 outside. Took 3 hours for room to be warm enough not to wear coat inside room. Draft coming from under door needed to put something to block it.
於 2023 年 11 月住了 1 晚
Guest Relations 於 2023年12月8日的回應
Dear Brian,Your feedback will be passed along to our maintenance team. They will ensure everything in your room is as it should be, and we apologize for falling short of your expectations. We can't change the past, but we are continually making improvements based on guest comments, so we hope you'll consider staying with us again for an experience that is nothing short of stellar.

6/10 一般

Myron

家人同遊
不滿：整潔度、設施服務和住宿狀況
strange odors - smoke detector un plugged and sitting on microwave, not safe - numerous moth holes in the underside of bed spread - carpet very dirty and stained, not been vacuumed for a while - lots of roaches and crickets in bath room area - tv did not work - couch too dirty to sit on - ac/heat front cover laying on floor - hole in drywall near door
於 2023 年 11 月住了 1 晚
Staff 於 2023年12月17日的回應
We apologize we did not meet your expectations. We take all feedback seriously and will use it to improve. We will pass along this information to our exterminator and maintenance to address the concerns. Moving forward, please let our front desk know of any concerns you may have so that we may accommodate you to another room. Thank you for your business.

10/10 優異

Gabriela

於 2023 年 11 月住了 2 晚
Staff 於 2023年12月17日的回應
Thank you for staying with us! We appreciate your business. Hope to see you again in the future!

4/10 欠佳

Louis

伴侶同遊, 商務旅客
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Both rooms had different bad oders. The furniture looks like it came out of the garbage. The staff was friendly and helpful.
於 2023 年 11 月住了 1 晚
Guest Relations 於 2023年11月20日的回應
Dear Louis,Your feedback is appreciated, and it was a pleasure to have you as our guest. While we are glad you enjoyed our friendly hospitality, we are sorry that other aspects of your stay failed to please you. Your constructive comments are valuable as they show us where we can make improvements. Our housekeeping team will be notified right away. Thank you for staying with us, and we hope you'll come back for a better experience.

4/10 欠佳

James

商務旅客
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Not very clean
Got booked in a room that was completely trashed or still had someone in there got to a new room and bed was falling apart paint peeling on the walls shower didn’t work overall just looked like someone through it together in a hurry and didn’t do the best of job
於 2023 年 11 月住了 1 晚
DD 於 2023年12月18日的回應
We apologize we did not meet your expectations. We will use your feedback to improve our guest experience. Moving forward, please let us know at the front desk if you are not satisfied with your room and we will do our best to accommodate you to another room.

2/10 很差

Katherine

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The price and the friendliness of the staff are the only positive points I found to this motel. We rented 2 rooms. In one, part of the trim around the door on the inside was missing, exposing the insulation. The bathrooms were tiny. There were multiple cigarette burn holes in the bedspreads and even the chair upholstery. The bathroom door lock didn't work. The bed was very hard. Overall it looked to be run down. Also, there was a cockroach in my room. I won't be staying here again.
於 2023 年 11 月住了 1 晚
Guest Relations 於 2023年11月11日的回應
Dear Katherine,The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping and maintenance teams will be certain to look into all your comments further and make changes where necessary. Thank you, and we hope you will give us another chance to impress you soon.

6/10 一般

terri

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Hospital visitors
The room was satisfactory, it had 2 clean beds. The facility is old and they are doing renovations. We were a little disappointed they didn't have breakfast because the listing said continental breakfast was included. However the price was cheap so I'm not mad about it. The staff was very friendly!
於 2023 年 11 月住了 1 晚
Staff 於 2023年12月17日的回應
Thank you for sharing with us. We appreciate your business and sharing your feedback. We hope to see you again, soon, to see our renovations.

2/10 很差

Lisa

不滿：整潔度、職員與服務和住宿狀況
Room was not cleaned from previous
於 2023 年 10 月住了 2 晚
Staff 於 2023年11月3日的回應
we apologize we did not meet your expectations. Moving forward, please allow the front desk to know and we will do our best to address the situation and accommodate you to another room. Thanks for your business.

2/10 很差

Linda

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I had wanted a handicapped room with a queen bed. We got in late and our handicap room was gone. We were given a full size bed in a room that the toilet was too low, I needed help getting off the toilet. I couldn't use the tub. The front door looked like it had n been kicked in. We didn't feel safe.
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月26日的回應
Dear Linda,We apologize that you were disappointed with the room you received. Please know that when booking via a third-party site, specific room requests are subject to availability and are never guaranteed, though we do our best to honor all requests. That said, the safety of our guests is paramount to our team, so rest assured that we will ensure all our safety features are in proper working order. Please be well, and we hope you'll allow us to regain your trust on a future stay.

8/10 不錯

Shavonne

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Was decent stop on our way south
於 2023 年 9 月住了 1 晚
DD 於 2023年10月26日的回應
Thank you so much for your business, hope to see you again soon. Have agreat day.

2/10 很差

michael

不滿：整潔度、職員與服務和住宿狀況
office staff good , cleaning staff ok, rest of staff i encountered i would not hire to shovel dirt
於 2023 年 9 月住了 1 晚

10/10 優異

Amanda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Love the staff
於 2023 年 9 月住了 1 晚
DD 於 2023年10月11日的回應
Thank you for us positive feedback.

4/10 欠佳

michael

不滿：職員與服務和住宿狀況
sad when I have to walk through a swarm of bees to get to my room and the mantanence guy tells me he is to busy to do anything about it for a couple hours, he was standing there flirting with a couple female guests. SAD!
於 2023 年 9 月住了 1 晚
Guest Relations 於 2023年10月7日的回應
Dear Michael,What you have described isn't the experience we want our guests to have. Our team is dedicated to providing a comfortable experience for all our guests so we will be sure to look into all your comments further. Please consider coming back to stay with us again at some point in the future; we know that we can impress you.

10/10 優異

Cynthia

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 9 月住了 1 晚
Staff 於 2023年12月17日的回應
Thank you for your positive rating. We appreciate your business and hope to see you again soon!

2/10 很差

Renee

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Not at all what I expected
This place was absolutely terrible people live here the have grills outside their doors. Room look like everything thing in it came out and of junk pile. Room smelled horrible. People arguing and fighting and doing drugs.I did not stay, I did however get my money back and the staff were very nice.
於 2023 年 9 月住了 2 晚
DD 於 2023年10月11日的回應
We apologize we did not meet your expectations, we are a are a extended stay hotel with alot of out of town workers. We are doing some remodeling we still have jalf the hotel to do. I hope we will get to see you again. I'm sorry for your first experience.

2/10 很差

Joseph

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not happy with a couple hours stay
The staff was friendly, the rooms are rundown. There was food under the TV cabinet. Exposed outlets, walls with gaps, the door didn't have a seal on it. We did not get the room we booked, apparently it's a toss up if you do. The health board should seriously go through that place.
於 2023 年 9 月住了 6 晚
DD 於 2023年9月25日的回應
We apologize we did not meet your expectations. We will use your feedback to improve our guest experience. Moving forward, please let us know at the front desk if you are not satisfied with your room and we will do our best accomadate you to another room.

10/10 優異

Dakota

於 2023 年 9 月住了 1 晚
DD 於 2023年10月26日的回應
Thank you so much for your feedback, hope to see you again so. Have a great day.