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阿斯塔納麗笙公園酒店的評價

3.5 out of 5
阿斯塔納麗笙公園酒店
Kenesari St. and Saryarka Blvd, Astana

評價

8.2

很好

10 分評分，優異；57 則評價中有 17 則" "
8 分評分，不錯；57 則評價中有 34 則" "
6 分評分，一般；57 則評價中有 1 則" "
4 分評分，欠佳；57 則評價中有 4 則" "
2 分評分，很差；57 則評價中有 1 則" "

8.8/10 

整潔度

8.2/10 

職員與服務

8.6/10 

設施服務

8.6/10 

住宿狀況

7.6/10 

環保程度

評價

8/10 不錯

RYUJI

商務旅客
讚好：住宿狀況
１人宿泊でしたが部屋も広く快適でした。
於 2024 年 5 月住了 4 晚
Rustem Sharipbayev 於 2024年5月17日的回應
Dear Guest!Thank you for taking the time to share your feedback from your visit to the Park Inn By Radisson Astana . Sincerely, Rustem SharipbayevSenior Service ManagerPark Inn By Radisson Astana

8/10 不錯

Tamas

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Rustem Sharipbayev 於 2023年12月5日的回應
Dear Tamas, Thank you for your feedback regardin your stay at Park Inn by Radisson Astana!Best regardsRustem SharipbayevSenior Service ManagerPark Inn by Radisson Astana

10/10 優異

Oleksandr

於 2023 年 10 月住了 1 晚
Rustem Sharipbayev 於 2023年12月5日的回應
Уважаемый Александр! Благодарим Вас за отзыв о пребывании в отеле Park Inn by Radisson Astana! Мы рады слышать, что Вам у нас понравилось, и надеемся на скорую встречу с Вами.С наилучшими пожеланиями,Рустем ШарипбаевСтарший сервис менеджер

10/10 優異

rolando

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Rustem Sharipbayev 於 2023年12月5日的回應
Dear Rolando Cabasaan,Thank you for your feedback. We are glad that you enjoyed the quality service of our staff. Best regardsRustem SharipbayevSenior Service Manager

4/10 欠佳

Megumi

於 2023 年 9 月住了 1 晚
Rustem Sharipbayev 於 2023年12月5日的回應
Dear Megumi Fujita!Thank you for your feedback! We would like to apologize for some disappointment in our service. Our team works hard to make sure our guests are comfortable and receiving our best service. We kindly ask you to advise some more details of the incident so that we could make thorough investigation.Best regardsRustem SharipbayevSenior Service Manager

4/10 欠佳

Andrej

商務旅客
Do not go to this hotel
A big group of young Ju Jitsu practitioners were in hotel. They were loud, the doors were benging all the time. Also price is vay too high for this very generinc experience
於 2023 年 8 月住了 2 晚
Samgat 於 2023年12月5日的回應
Dear Guest,Thank you for your recent stay with us at Park Inn By Radisson Astana.We sincerely appreciate that you took the time to share the feedback on your recent stay with us. We are deeply sorry to hear about the feedback and we will definitely look into improving the issues you have raised. We apologise for the shortfalls.Our team certainly looks forward to the opportunity to re-establish your trust in our standards of quality and have many more opportunities to serve you.Warm Regards,Hotel ManagementPark Inn By Radisson Astana

10/10 優異

Can Alper

於 2022 年 11 月住了 1 晚
Rustem Sharipbayev 於 2023年12月14日的回應
Dear Can AlperThank you for your recent stay with us at PI Astana.We sincerely appreciate that you took the time to share the feedback on your recent stay with us. Warm Regards,Rustem SharipbayevSenior Service Manager Park Inn by Radisson Astana

8/10 不錯

Aaron

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 2 晚
Rustem Sharipbayev 於 2023年12月14日的回應
Dear AaronThank you for your recent stay with us at PI Astana.We sincerely appreciate that you took the time to share the feedback on your recent stay with us. Warm Regards,Rustem SharipbayevSenior Service Manager Park Inn by Radisson Astana

8/10 不錯

Ivan

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
Современный отель недалеко от центра
Отель новый, находится удобно относительно основных объектов города, рядом есть супермаркет и кафе В номере мебель и сантехника в хорошем состоянии. Есть чайник и некоторые необходимые мелочи. А вот холодильник отсутствует, что было неожиданно для отеля такого класса. По уборке - первый день вообще не убирались (вроде как ранний заезд), на второй день убрались, но как-то небрежно. Завтрак хороший. Пи бронировании возникли проблемы с ранним заездом - предварительно обозначили стандартные условия - половина стоимости суток, как и практически везде. Однако, когда предоплата уже состоялась выяснилось, что для гарантированного раннего заселения необходимо забронировать сутки (!), а так как получится. Пришлось несколько раз перезваниваться с администрацией отеля, понервничать, но в конце концов всё закончилось благополучно. Но как-то это несерьёзно для такой сети как Rаdisson!
於 2021 年 12 月住了 2 晚
Rustem Sharipbayev 於 2023年12月14日的回應
Уважаемый Иван! Благодарим Вас за отзыв о пребывании в отеле Park Inn By Radisson Astana . Каждый комментарий о качестве обслуживания в нашем отеле очень ценен для нас. Подмечая наши недочеты, Вы помогаете нам повысить уровень сервиса и предотвратить подобные ситуации в нашей дальнейшей практике. Вся команда отеля искренне сожалеет обо всех нюансах, с которыми Вы столкнулись во время проживания. Если Вам потребуется дополнительная информация или помощь, обязательно обращайтесь к нам.С наилучшими пожеланиями,Рустем ШарипбаевСтарший Сервис Менеджер

8/10 不錯

Didar

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
Низкая шумоизоляция смежных номеров!
Смежные номера, разделенные внутри дверью имеют очень плохую шумоизоляцию. Гостям с новорожденными детьми, как в нашем случае, это однозначено доставляет неудобства. Ребенок ночью часто просыпался из-за периодического шума из соседней комнаты.
於 2020 年 10 月住了 3 晚
Рустем Шарипбаев 於 2020年10月26日的回應
Уважаемый гость! Позвольте поблагодарить Вас за выбор в пользу гостиницы «Парк Инн от Рэдиссон, Астана». Нам очень жаль, что некоторые аспекты Вашего проживания испортили общее впечатление от отеля. Мы приносим Вам свои извинения за причинённые неудобства. Для нас будет большой честью приветствовать Вас вновь! Мы искренне надеемся, что, несмотря на это, Вы приедете к нам снова, и дадите нам шанс сделать Ваше следующее пребывание максимально комфортным и приятным. С уважением, Рустем Шарипбаев Менеджер по работе с гостями +7 7172 670 000

8/10 不錯

GAVIN

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel next to embankment
Great location and very helpful staff. Good location
於 2020 年 2 月住了 3 晚
Rustem Sharipbayev 於 2020年2月24日的回應
Thank you for your feedback regarding your stay at Park Inn By Radisson Astana. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future Best regards, Rustem Sharipbayev Guest Experience Manager

8/10 不錯

Sang Hun

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 3 晚
Samgat Jenisov 於 2020年2月17日的回應
Thank you for rating us!!!

10/10 優異

José

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy buen trato, el personal resultó de ser de mucha ayuda pues no hablo Ruso
於 2019 年 11 月住了 2 晚
Samgat Jenisov 於 2019年11月21日的回應
Dear Guest, Thank you for stay with us. We will definitely pass your review to our staff. Please be our guest again if your business brings you back to Nur-Sultan. Best regards, Samgat Jenisov Cluster Director of Front Office Park Inn by Radisson Hotel Astana

10/10 優異

José (CDMX)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
El servicio en la recepción, fue muy empático y efectivo.
於 2019 年 11 月住了 4 晚
Samgat Jenisov 於 2019年11月21日的回應
Dear Guest, Thank you for choosing our hotel. It was great that you mentioned our staff as it is motivation for them. Hope to see you soon. Best regards, Samgat Jenisov Cluster Director of Front Office Park Inn by Radisson Hotel Astana

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 9 月住了 6 晚
Samgat Jenisov 於 2019年10月13日的回應
Thank you for rating us!!!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ottimo rapporto qualità/prezzo
Ottimo albergo, camere spaziose,servizio ottimo. Bar,ristorante e fitness completano benissimo l'offerta. Comodo ai mezzi pubblici e non distante da aeroporto, lo consiglio
於 2019 年 6 月住了 1 晚
Samgat Jenisov 於 2019年6月19日的回應
Dear Guest, thank you for your comments and hope to see you again with us if your business brings you back to Nur-Sultan. Best regards, Samgat Jenisov. Cluster Director of Front Office Park Inn by Radisson Hotel Astana

8/10 不錯

Gianmarco

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Business Trip to Astana
Hotel moderno, camera spaziosa, ottimo per viaggio d'affari, in una zona tranquilla di Astana. Comodo a mezzi pubblici (fermata autobus davanti all'hotel),30 minuti in taxi dall'aeroporto, bar e ristorante all'interno.
於 2019 年 6 月住了 1 晚
Samgat Jenisov 於 2019年6月19日的回應
Dear Guest, thank you for your review. We are glad that you liked our hotel. Please be again with us. Best regards, Samgat Jenisov. Cluster Director of Front Office Park Inn by Radisson Hotel Astana.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 2 月住了 3 晚
Rustem Sharipbayev 於 2019年4月9日的回應
Dear Customer, Thank you for your feedback! Kind regards, Rustem Sharipbayev Guest Experience Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good
Good experience - central location (although you need a taxi), market close, room is new and comfortable
於 2019 年 1 月住了 2 晚
Samgat Jenisov 於 2019年2月6日的回應
Dear Guest, Thank you for stay with us. It was great that you found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Park Inn in ASTANA
Clean and comfortable. especially Staff are very polite and gentle. thanks a lot.
於 2018 年 10 月住了 2 晚
Samgat Jenisov 於 2018年11月6日的回應
Dear Guest, Thank you for stay with us! It was great that you found time and posted your review here. Please be our guest again. Best regards, Samgat Jenisov

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Todo bien
於 2018 年 8 月住了 1 晚
Samgat Jenisov 於 2018年8月10日的回應
Dear Guest, Thank you for stay with us! Best regards, Samgat Jenisov

10/10 優異

Igor

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect
very good hotel, nice location and good service
Samgat Jenisov 於 2018年4月17日的回應
Dear Guest, Thank you for choosing us!!! We are glad that you liked our hotel. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Park Inn by Radisson Hotel Astana

10/10 優異

Daria

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Samgat Jenisov 於 2018年3月15日的回應
Dear Guest, Thank you so much for staying with us your rating also. Please be our guest again.

10/10 優異

Alena

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 2 晚
Samgat Jenisov 於 2018年2月6日的回應
Dear Guest, Thank you for rating us here. We hope that your stay with us was well. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Park Inn by Radisson Hotel Astana

8/10 不錯

Cory (Wien)

讚好：整潔度
Im Zimmer, welches über 90 Euro!!! pro Nacht kostet, gibt es keinen Kühlschrank/Minibar, kein Kosmetikspiegel, was für das 4-sterne Hotel ganz normal sein soll! Das Personal soll das Frühstück anbieten und vorbereiten, auch wenn der Gast sehr früh abreist!
於 2017 年 10 月住了 4 晚
Samgat Jenisov 於 2017年11月7日的回應
Dear Guest, Thank you for posting your review here and sharing with us your stay experience with us. Please accept our sincerely apology for situation which you faced during your stay and hope that your next stay will be comfortable with us. If you would any assistance please let us know and we will do our best for you. Best regards, Samgat Jenisov Cluster Director of Front Office Park Inn by Radisson Hotel Astana

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 10 月住了 3 晚
Dear Guest, Thank you for rating us. Best regards, Samgat Jenisov Cluster Director of Front Office Park Inn by Radisson Hotel Astana

8/10 不錯

Harold (San Francisco, CA)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good hotel
I enjoyed my one week stay at this hotel. The Park Inn Astana is conveniently located near the river and within an easy taxi distance of all the sights in this great city. All of the staff spoke English very well and were friendly and helpful. Excellent breakfast. My only quibbles are that there was no gift shop and limited tourist information available, but otherwise everything was terrific.
於 2017 年 8 月住了 7 晚
Samgat Jenisov 於 2017年8月30日的回應
Dear Guest, Thank you for taking time and sharing your stay experience with us as it is very important for us to know where we have to improve our service and product for guests’ comfortable stay. Best regards, Samgat Jenisov Cluster Director of Front Office

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Samgat Jenisov 於 2018年4月17日的回應
Dear Guest, Thank you for rating us. Best regards, Samgat Jenisov Cluster Director of Front Office Park Inn by Radisson Hotel Astana

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Colin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Convenient, clean, modern
Nice room, no tea/coffee making, excellent wifi
Samgat Jenisov 於 2018年4月17日的回應
Dear Guest, Thank you your comments here. Best regards, Samgat Jenisov Cluster Director of Front Office Park Inn by Radisson Hotel Astana

10/10 優異

Claude A.

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great find
An amazing hotel in an excellent location. Very helpful staff, many speaking very good English. Highly recommend it!

4/10 欠佳

Giorgi

不滿：職員與服務和客房舒適度

6/10 一般

Dietmar

2/10 很差

Sonya (Seou)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Just don't pick this hotel.
Very disappointing. It was one of the awefullest experience I've ever got with 4-stars hotels throughout the world. I often come to Astana for my business and usually stay in another hotel, so wouldn't say this is the standard level of service in Astana. If you have no choice but here, then don't expect anything as standard 4-star hotel. Stinky sewage, NO BATH SUPPLIES EXCEPT LOW QUALITY SHAMPOO, NO WARDROBE, inaccurate and slow work process.
Ashley 於 2016年6月2日的回應
Dear Sonya, Thank you for taking the time to write your review. We regret to hear you were dissatisfied with your stay. We apologize you were disappointed with the design of your room and provided amenities, as well as the service you received. We value your feedback and have shared your comments with hotel management to review and improve our guest experience.

8/10 不錯

Johan (Göteborg)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Trevligt hotell
Trevligt, modernt & rent hotell utan extra "lyx".

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hyvä, mutta vähän syrjässä
Kivanoloinen hotelli, alakerran ravintola on vähän kolkko. Respasta sai hyvää palvelua.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Astana autumn
Few nights in October, quite ok location although the city centre is not in a walking distance. Then again, taxis are cheap.

10/10 優異

Maya (Tbilisi)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Location, service, very clean, welcoming staff.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Businesshotel
Typisch businesshotel met vriendelijk en behulpzaam personeel. Nette kamer, goed ontbijt.

10/10 優異

James (Southampton)

讚好：整潔度、住宿狀況和客房舒適度
Good hotel for a short stay
Spent 6 nights here in August 2015. Everything worked and the hotel is well appointed, nice and modern. Staff were efficient rather than friendly. The service at breakfast could be improved - lost count of the number of times I had to ask for coffee

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況

8/10 不錯

Yekaterina (Almaty)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stay in Radisson Inn
I like your hotel!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
reasonable
Rooms are fairly small. Lobby too, practically impossible to conduct a brief meeting there. Other than that, for $200 a day it's a pretty good deal

8/10 不錯

Housam (London)

讚好：整潔度和住宿狀況
convenient Hotel
Convenient hotel, friendly Staff

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel shame about the gym
I had a wonderful stay in the hotel. The staff were friendly and the service was very good. If ever there was something that i did not like it was the fact that the gym was a bit of a walk (even if it is within inside the hotel) but in fairness it can be considered as a warm up walk before one starts working out :)

4/10 欠佳

Gast (Deutschland)

不滿：職員與服務
Überteuert und stark optimierungsbedürftig
Völlig überteuert für das, was dieses Hotel seinen Gästen bietet. Leider war es eine Enttäuschung.

10/10 優異

Astghine (Yerevan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ran away from Astana Park, Park Inn made my trip!
Extremely welcoming reception, the reception clerk paid my cab because I did not have change, how often does that happen?! An excellent case where all the staff are ready to go an extra mile to make you happy! The room was great, the bed was very comforting, the breakfast okay too. We used the conference facilities, also very satisfied. cannot say anything bad about this hotel. will book again!

8/10 不錯

GlobalBusinessTraveller (Johannesburg)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Business Hotel
As a business traveller the Park Inn is well located and has a great restaurant, Segafredo, downstairs. Given the high price of 5 Stars hotels in Astana and considering the real difference between that of the Park Inn versus the few 5 Star Hotels it is good value for money.

8/10 不錯

Clare

讚好：職員與服務和客房舒適度