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北京皇家大酒店的評價

5 out of 5
北京皇家大酒店
Sary Arka 4, Astana

評價

8.6

優異

10 分評分，優異；43 則評價中有 16 則" "
8 分評分，不錯；43 則評價中有 22 則" "
6 分評分，一般；43 則評價中有 4 則" "
4 分評分，欠佳；43 則評價中有 0 則" "
2 分評分，很差；43 則評價中有 1 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

10/10 

設施服務

8.4/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

REMI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect stay
Stayed for the new year eve, The room was splendid, staff really friendly and speaking English well. I will definitely stay here again. Thank you
於 2023 年 12 月住了 1 晚
Rustem Sharipbayev 於 2024年1月8日的回應
Dear Guest, Greeting of the Day!!! Thank you for choosing Radisson Hotel Astana. We hope that your next stay with us will be soon. Best regards, Rustem Sharipbayev Senior Service Manager

10/10 優異

SEUNGHEE

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 3 晚
Rustem Sharipbayev 於 2023年12月19日的回應
Dear Minwook Lee! Thank you for your feedback regarding your stay at Radisson Hotel Astana! We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near time! Best regards, Rustem Sharipbayev, Senior Service Manager, Radisson hotel Astana!

10/10 優異

??????

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quite nice place to stay
於 2022 年 11 月住了 3 晚
Rustem Sharipbayev 於 2023年12月5日的回應
Dear Aminat Suleimanova! Thank you for your feedback regarding your stay at Radisson Hotel Astana! We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near time !Best regardsRustem SharipbayevSenior Service Manager

8/10 不錯

Reginaldo

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Good hotel many unexcuseable fails
It is increadeable a 5star hotel and you have to carry your luggage in front of guys that looks should doing this. Also the full paid stay wasn't at system... sad by using Hotels.com
於 2022 年 6 月住了 2 晚
Rustem Sharipbayev 於 2023年12月5日的回應
Dear Reginaldo!Thank you for your feedback regarding your stay at Radisson hotel Astana! We are sad to know , that you were not fully satisfied with our service and we apologize for any inconviniences. If we can be of any further asistance please do not hesistate to get in touch.Best regardsRustem SharipbayevSenior Service manager

6/10 一般

Andrew

讚好：整潔度和住宿狀況
於 2021 年 12 月住了 1 晚
Front Office Team 於 2022年1月5日的回應
Dear Guest, Thank you for stay with us. Hope to see you soon as your business brings you to Nur-Sultan. Best regards, Hotel Team

6/10 一般

真實旅客

讚好：整潔度和職員與服務
So-so
Rather disappointing overall, very hot in the room, even with the window open, key card kept not working so I had to go up and down to reception several times.
於 2021 年 12 月住了 1 晚
Front Office Team 於 2021年12月30日的回應
Dear Guest, Thank you for choosing our hotel for stay. Please accept our apology. We will do our best to make it right for our guest comfortable stay with us. Hope to see you soon. Best regards, Front Office Team

8/10 不錯

真實旅客

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Kopumā, ļoti laba viesnīca. Smuki un tīri. Brokastis lieliskas! Man tik patrāpījās numuriņš ar dīvainu smaržu, bet bij ok. Skaņas izolācija laba, kaimiņus nedzirdēju.
於 2021 年 10 月住了 7 晚
Samgat Jenisov 於 2021年10月25日的回應
Greeting of the Day!!! Dear Guest, Thank you for choosing Radisson Hotel Astana. We hope that your next stay with us will be soon. Best regards, Samgat Jenisov Cluster Director of Fron Office Radisson Hotel Astana

8/10 不錯

真實旅客

於 2020 年 9 月住了 1 晚
Rustem Sharipbayev 於 2020年9月28日的回應
Dear Guest, Thank you for your feedback regarding your stay at Radisson Hotel Astana. Best regards, Rustem Sharipbayev Guest Experience Manager

8/10 不錯

Thomas

讚好：整潔度和職員與服務
不滿：客房舒適度
A/c doesn't work but great room service
Went for the advertised staycation. The room service (food) is solid and prompt (<30 minutes). The rooms are as beautiful as they look in the photos and the clerk's speak decent English. My only complaints relate to the water and A/C. When I arrived, the water quit after washing my hands. A technician came to fix it, but it took 30 minutes for the rust to finish running out of the pipes in the bath tub. Even with the A/C on its lowest setting (12 celsius) it never really cooled down the room. This was a major drag and really marred what was otherwise a nice stay in an interesting, convenient location.
於 2020 年 6 月住了 4 晚
Samgat Jenisov 於 2020年7月15日的回應
Dear Guest, Greeting of the Day! Thank you for choosing our hotel for stay. Please accept our apology for inconvenient situation during your stay with us. We hope to see you as a guest again very soon. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 優異

Alena

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 4 晚
Rustem Sharipbayev 於 2020年2月10日的回應
Dear Guest, Thank you for your notes. Please be our guest again if your business brings you back to Astana. Best regards, Rustem Sharipbayev Guest Experience Manager Radisson Hotel Astana

10/10 優異

Joonhwa

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
객실에 창문이 강쪽이 아니라 아쉬웠지만 객실이 강 쪽이면 뷰가 매우 예쁠것 같음 객실 꺠끗하고 운동시설과 수영장을 이용할수 있는 점이 정말 좋았음
於 2019 年 10 月住了 2 晚
Rustem Sharipbayev 於 2019年12月10日的回應
Dear Guest, Thank you for your feedback regarding your stay at Radisson Hotel Astana. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future. Best regards, Rustem Sharipbayev Guest Experience Manager

8/10 不錯

Alvaro

商務旅客
讚好：整潔度、住宿狀況和客房舒適度
於 2019 年 10 月住了 3 晚
Samgat Jenisov 於 2019年11月1日的回應
Dear Guest, Thank you for rating us. Hope to have you as a guest again. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 優異

真實旅客

於 2019 年 9 月住了 12 晚
Samgat Jenisov 於 2019年10月18日的回應
Dear Guest, Thank you for rating us. Hope to have you as a guest again. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

8/10 不錯

Hubert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Gutes Hotel mit sehr gutem Service
Gutes Hotel mit sehr gutem Service; im Umkreis gibt es einige gute Restaurants und eine tolle Segafredo Cafe Bar;
於 2019 年 8 月住了 2 晚
Rustem Sharipbayev 於 2019年9月11日的回應
Dear customer, thank you for your feedback. Best regards, Rustem Sharipbayev Guest Experience Manager

8/10 不錯

Kelvin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pleasant Stay at Radisson Astana
Hotel is located beside the bank and near to Astana Park. Breakfast has good selection but would be nice if there can be some variation of the hot food. Room is big and ample space to move around and for those with big luggage. Toilet is big too. Good if there is charging plug beside the bed. Staff were attentive though not all are proficient in English. Nice gesture to accommodate our request for late check as we were on 6pm flight. Guests are able to access World Class fitness centre, a mega fitness centre with classes, gym floor and indoor pool. Will stay at the property again for my next visit.
於 2019 年 5 月住了 3 晚
Samgat Jenisov 於 2019年5月22日的回應
Dear Guest, Thank you for taking time and posting your review here. It was pleasure for us to get such positive note from you. We hope to see you again in near future. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 優異

真實旅客

於 2019 年 2 月住了 1 晚
Rustem Sharipbayev 於 2019年4月9日的回應
Dear customer, thank you for your feedback. Best regards, Rustem Sharipbayev Guest Experience Manager

10/10 優異

真實旅客

讚好：整潔度和職員與服務
it was great but do not tell me what to write when i am doing a voluntary survey
於 2019 年 2 月住了 1 晚
Samgat Jenisov 於 2019年3月31日的回應
Dear Guest, Thank you for taking time and posting review here. Please be our guest again if your business brings you back to Nur-Sultan city. Best regards, Samgat Jenisov. Cluster Director of Front Office Radisson Hotel Astana.

10/10 優異

Alena

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel
The hotel is good. I didn’t like that they don’t have their own gym and they use WorldClass club’s facilities which are great but you get a coupon for one time visit per day
於 2019 年 1 月住了 4 晚
Samgat Jenisov 於 2019年2月5日的回應
Dear Guest, it was great that you found time and posted your review here. We noted your comments. Hope to see you again with us. Best regards, Samgat Jenisov. Cluster Director of Front Office. Radisson Hotel Astana.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location
於 2019 年 1 月住了 2 晚
Samgat Jenisov 於 2019年2月5日的回應
Dear Guest, thank you for your review here. Please be our guest again. Best regards, Samgat Jenisov. Cluster Director of Front Office. Radisson Hotel Astana.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Business travel in Astana
The temperature in my room was very hot even without the heat turned on, but everything else about my stay was lovely. The Radisson is in a good location by the river. The staff were all very friendly and accommodating.
於 2019 年 1 月住了 1 晚
Rustem Sharipbayev 於 2019年2月5日的回應
Dear Guest, Thank you for choosing our hotel for stay during visit to Astana. We are glad that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Rustem Sharipbayev Guest Experience Manager Radisson Hotel Astana

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Guter Platz für Geschäftsreisenden, zentrale Lage.
於 2019 年 1 月住了 1 晚
Rustem Sharipbayev 於 2019年1月15日的回應
Dear Guest, Thank you for choosing our hotel for stay during visit to Astana. We are glad that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Rustem Sharipbayev Guest Experience Manager Radisson Hotel Astana

10/10 優異

Alvaro

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel and nice location. Highly recommended!!
於 2018 年 11 月住了 2 晚
Samgat Jenisov 於 2018年12月18日的回應
Dear Guest, Thank you for taking time and posting your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov. Cluster Director of Front Office. Radisson Hotel Astana.

2/10 很差

stephanie

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
於 2018 年 11 月住了 1 晚
Samgat Jenisov 於 2018年12月20日的回應
Dear Guest, Please accept our sincere apology for situation where we did not meet your expectations. It would be great if you share with us details and we could to follow up and make them right. Best regards, Samgat Jenisov. Cluster Director of Front Office. Radisson Hotel Astana.

8/10 不錯

真實旅客

Bon hotel avec une très jolie vue sur le fleuve, grande chambre et très bon PDJ.
於 2018 年 11 月住了 3 晚
Rustem Sharipbayev 於 2018年11月27日的回應
Dear Guest, Thank you for rating us here. Please be our guest again if your business brings you back to Astana. Best regards, Rustem Sharipbayev Guest Experience Manager Radisson Hotel Astana

8/10 不錯

Christopher

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Decent hotel experience
Overall decent hotel experience. Good food (though a bit overpriced), nice gym affiliation. Rooms and hotel in general a bit outdated. Good service overall though.
於 2018 年 10 月住了 5 晚
Samgat Jenisov 於 2018年11月9日的回應
Dear Guest, Thank you for stay with us. It was great that you found time and posted your review here as it is important for us any detail for guests’ comfortable stay. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good
於 2018 年 10 月住了 1 晚
Samgat Jenisov 於 2018年10月30日的回應
Dear Guest, Thank you for choosing our hotel for stay during visit to Astana. We are glad that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

8/10 不錯

Antti

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel and convinient location
A good Business style hotel in Astana.
於 2018 年 5 月住了 3 晚
Samgat Jenisov 於 2018年6月6日的回應
Dear Guest, Thank you for stay with us. We are glad that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good hotel
Clean room, good breakfast, excellent fitness center
於 2018 年 4 月住了 4 晚
Samgat Jenisov 於 2018年4月25日的回應
Dear Guest, Thank you choosing our hotel for stay. It was great that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 優異

Elena

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Samgat Jenisov 於 2018年4月25日的回應
Dear Guest, Thank you for rating us here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

6/10 一般

Robert Harmen

讚好：職員與服務
not my first choice
I did expect more from this hotel. It is rather outdated
於 2017 年 10 月住了 1 晚
Dear Guest, Thank you for choosing our hotel for stay. We will be glad to see you again in our hotel if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

8/10 不錯

Angela

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very comfortable stay with pleasant and efficient staff. Shirt business trip, therefore not very much to say
於 2017 年 6 月住了 2 晚
Dear Guest, Thank you for choosing Radisson Hotel Astana. We appreciate you for taking time and posting your review here. Best Regards, Radisson Hotel Astana Team

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Thank you for rating our hotel!

8/10 不錯

Yunlong

讚好：整潔度、職員與服務和客房舒適度
Thank you for rating our hotel!!!

8/10 不錯

Thomas

讚好：整潔度、住宿狀況和客房舒適度
This here is a very good business hotel.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
cozy place
nice and neat, but location is little bit far from center.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great view and excellent breakfast.
Great view of the river and/or the city. Excellent breakfast and very friendly staff.

8/10 不錯

Henrik Voigt (Danmark)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Dejligt hotel
Internet forbindelsen var ikke specielt hurtig, men det var også eneste minus.

8/10 不錯

LB-Y (Washington DC)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good snowy business hotel
The lay-out is a bit dated--lots of marble and columns, which wasn't a great first impression. However the room and furinishing were all first class. The service staff were wonderful and very responsive.

10/10 優異

John (KZ)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Stay at the Astana Radisson
Excellent property, a little pricey

10/10 優異

KAZIM

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
I ENJOY STAING WITH THEM THEY PROVIED GOOD SERVESES

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
-30C
Hotelli on muuten hyvänkuntoinen ja trendikäs, mutta kun ulkona oli -30C niin huoneessa oli myös kylmä. Ikkunoiden laatu on heikko. jouduin pyytä ylimääräisen lämmittimen joka järjestyi kyllä heti. Erinomainen ja ystävällinen palvelulaatu.

6/10 一般

ST (New york)

讚好：整潔度和職員與服務
Phenomenally overpriced for this level of hotel
The best thing about this hotel is its enormous breakfast buffet served till 10:30am so that you can skip lunch, and the access to the fitness center/spa/swimming pool -- although their system of making you obtain a pass for each visit is tedious (as is the same Internet pass system, instead of just offering open access). For the phenomenal price you'd expect much more: that the towel warmer in the bath should work; that there should at least be a kettle in the room for coffee and tea; that the mirrored closet shouldn't have a crack in it -- all of the small stuff that makes a hotel worth the price. But the Radisson more or less has a monopoly as the only Western chain in town. This hotel would have been just fine at half the price. Let's hope future competition spurs either better service or room amenities. It would also be a better hotel if they served more Kazakh or Russian food, but the menu offerings in that regard are sparse (just manti) and mostly focus on pizza and European cuisine. Not even one shashlik or plov offering? The result is that you have to venture out into the tundra (-20C) if you want to eat well.