When we arrived at the property after 7pm to check in, there was a power outage. The hotel room was completely dark, there was obviously no internet, no workable fridge, microwave, etc. We couldn’t even buy a lantern or flashlight because the stores were closed. The only way to see anything was to keep our door open which was inconveniently located next to the hotel exit, which is very unsafe as people kept on walking past our room and looking in. We immediately spoke with Kyler (the front desk person) who assured us that we would be granted a refund by the manager (who was on vacation). Because of that assurance and the fact that he guessed the power would be back up close to 10pm, we drove 1-2 hours away to stay at a another functioning hotel. A few days later, we were told that the manager refused to refund our money because of their strict policy. Well, we had no intention of canceling the stay until we found out that the hotel wouldn’t provide us with power, which is a necessity. Save yourself some time and never book a room here. They will change you no matter the circumstances and the manager is not understanding at all. I wonder if he/she even tried to contact the corporate office or just shrug the situation off. This hotel expects customers to eat the cost when they are the ones who didn’t provide a service. There’s so many hotel options available, it would be better to drive a few more miles or pay a little extra for peace of mind.
