I stayed in the hotels 3 nights but was charged 5 nights.. and still cannot get my refund after 4 months.. terrible management. The overall environment is ok except they forced you to move to another hotel called Athenaeum Palace Hotel which is in the opposite side of the road.
Wing Shan
於 2018 年 8 月住了 3 晚
8/10 不錯
真實旅客
2018年10月23日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
You don't stay at the one you've seen online
There are two buildings of this hotel. The front desk would arrange you to either one so it's a little frustrating that you are not staying at the hotel you've seen online.
We requested to stay at the one we booked and we waiting there for the front desk to check and arrange for AN HOUR...
The manager came to coordinate with this and he was very nice. But still, the efficiency was terrible... took way too long.
真實旅客
於 2018 年 10 月住了 1 晚
8/10 不錯
真實旅客
2018年8月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2018 年 8 月住了 3 晚
6/10 一般
Alex
2018年7月9日
讚好:整潔度
Reservation means nothing for this hotel
We had booked this hotel for a three-night stay more than one month before we started our trip. However, when we checked in and provided the related documents, the staff of the reception suddenly told us we had actually booked another hotel of the group. She claimed that the names and addresses of the hotels are the same. As we had taken a long flight and had been exhausted, we didn't argue with the staff and let her bring us to the 'real' hotel.
Afterwards, we realized that the 'real' hotel is called Athenaeum Palace & Luxury Suites and is located at the opposite road. This is the most ridiculous travelling experience we have ever encountered.
People who wanna make reservation with this hotel please note.