My stay was average overall. There were some positives, but there were also issues that affected the experience.
The check-in staff were helpful, friendly, and welcoming, which gave me a good first impression. Unfortunately, the level of service was inconsistent throughout the stay. I encountered some staff members who were unpleasant, unfriendly, and not particularly welcoming, which was disappointing and noticeably different from the positive experience at check-in.
The biggest issue with the room was the bathroom design. After every shower, the bathroom floor would become flooded with water. This appeared to be a problem with the shower/bathroom design rather than housekeeping. While housekeeping consistently cleaned and dried the bathroom each morning, having to deal with a flooded bathroom after every shower was inconvenient and should not be considered normal for a hotel stay.
I do want to give credit to the housekeeping team, as they were reliable and kept the room and bathroom clean despite the recurring water issue.
Overall, the hotel was acceptable but nothing exceptional. The helpful check-in staff and good housekeeping were positives, but the inconsistent attitude of some staff and the recurring bathroom flooding significantly affected the experience. I would recommend that management address both the staff service standards and the bathroom drainage/design issue, as these are areas that could make a noticeable difference to the guest experience.