「I had to cancel the reservation secondary to a sudden illness. When speaking to the hotel staff I was informed that I would be charged for a partial amount of the room cost seeing it was not within the 72 hour cancelation window. I was charged the full amount
If there is a possibility of partial refund o would appreciate it. I do not expect a full refund but I also did not expect sudden illness to fall upon one of the guests.
If anything can be done to reconcile or assist in a partial refund,...
「Had to wait 40 minutes for them to prepare a room which we had prepaid for. Motel only had one elevator which was broken requiring guests to use stairways.」
「stayed with family and the kids enjoyed the stay! the hotel is alittle run down but its fine if you’re staying for a few days. def would
come back :)」