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天空城市大酒店的評價

5 out of 5
天空城市大酒店
90 Federal Street, Auckland

評價

9.2

卓越

10 分評分，優異；1012 則評價中有 697 則" "
8 分評分，不錯；1012 則評價中有 207 則" "
6 分評分，一般；1012 則評價中有 65 則" "
4 分評分，欠佳；1012 則評價中有 25 則" "
2 分評分，很差；1012 則評價中有 18 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.2/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Jengjay

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The Hotel give us the Chocolate so delicious,it’s the best test I have eaten!
於 2023 年 11 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2023年11月20日的回應
Dear JengJay, Thank you for your positive review and we are pleased to hear that you have enjoyed your stay. Will make sure to leave a note that you have enjoyed the chocolates too :)Thank you and we look forward welcoming you back to our hotel in the near future. Kind regards, Angela

10/10 優異

ZHONGXUAN STEVEN

於 2023 年 6 月住了 5 晚
Ruth - The Grand by SkyCity 於 2023年7月23日的回應
Thank you ZHONGXUAN STEVEN for your review, we hope to welcome you back to The Grand again soon!

10/10 優異

Wilfred

於 2023 年 6 月住了 2 晚
Ruth - The Grand by SkyCity 於 2023年7月21日的回應
Thank you Wilfred for your review, we hope to have you back with us again soon for another enjoyable stay!

10/10 優異

Wilfred

於 2023 年 6 月住了 3 晚
Ruth - The Grand by SkyCity 於 2023年7月20日的回應
Thank you Wilfred for your review, we hope to welcome you back to The Grand again soon.

10/10 優異

MING

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Like it very much, it is convenient to travel and has beautiful scenery.
於 2023 年 2 月住了 12 晚
Ruth Ruddock - Guest Relations Executive 於 2023年2月21日的回應
Thank you Ming for your 5/5 review, we appreciate your comments and hope to welcome you back to The Grand again soon!

10/10 優異

Cheuk Man

於 2022 年 8 月住了 3 晚
Ruth Ruddock - Guest Relations Executive 於 2022年8月9日的回應
Thank you Cheuk Man for your review we hope to welcome you back to The Grand again soon!

4/10 欠佳

Jonine

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
The room was very small. The name of the hotel ‘The Grand’ BY Sky City is very misleading. Thought we had booked a room at Sky City. The room advertised ‘king’ however we only had a king size bed. We parked at sky city car park but had to walk our luggage through ‘Sky City’ to The Grand by Sky City across a little 1 way street. No kitchen. Had to fill jug with water from bathroom sink. Advertisements are very misleading. Would not recommend for the price at $550 for 2 nights. Have stayed at Quest across the road and got a room that was apartment size for same price for 2 nights in past.
於 2024 年 5 月住了 2 晚
Guest Relations Executive- The Grand Hotel 於 2024年5月13日的回應
Dear Jonine,Thank you for your review, and we apologise for your recent experience with us. We advertised the room as a King room because it includes a king-size bed. We acknowledge that the measurements of the room itself should have been detailed on the website along with the included amenities. Your preferences have been noted for your future bookings, and we hope to have the opportunity to welcome you back to our hotel.Kind regards,Angela

10/10 優異

Gemma

讚好：整潔度、職員與服務和住宿狀況
Fabulous place to stay!
於 2024 年 5 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年5月13日的回應
Dear Gemma, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 優異

Shannon

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had such a lovely relaxing time, the spa and sauna are wonderful. The breakfast at the Terrace was delicious
於 2024 年 5 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年5月13日的回應
Dear Shannon, Thank you for your positive review, and we are pleased to hear that you had a pleasurable relaxing time with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 優異

Angela

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 5 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年5月13日的回應
Dear Angela, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 優異

James

讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing experience will absolutely return
於 2024 年 5 月住了 2 晚
Guest Relations Executive- The Grand Hotel 於 2024年5月10日的回應
Dear James, Thank you for your positive review, and we are delighted to hear that you have had an amazing experience with us. Please let us know directly on your next return and will ensure to take good care of you once again. Kind regards, Angela

10/10 優異

JONGYOUNG

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel !! Just one word~~
於 2024 年 5 月住了 2 晚
Guest Relations Executive- The Grand Hotel 於 2024年5月10日的回應
Dear Jongyoung, Thank you for your positive review, and we thank you for your return. We were excited to see you stay with us again, and we hope to have the opportunity to welcome you back once more. Appreciate your comment, and thank you for being a great guest too!Kind regards, Angela

10/10 優異

Ian

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel in a good location
於 2024 年 5 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年5月8日的回應
Dear Ian, Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

6/10 一般

Lorraine (Kerikeri)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Walkable distance and easy access to restaurants and shopping. However, was allocated a room which had a faulty heating system, was freezing . Reported the problem several time. Was only moved after 4 hours 2230. This was not good enough! We were finally moved to another room. Slow response to rectify the situation made my stay less “enjoyable”. Someone called the next day to apologise.
於 2024 年 5 月住了 1 晚

6/10 一般

Darwin

伴侶同遊
讚好：設施服務
The location of the property is great.
於 2024 年 5 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年5月8日的回應
Dear Darwin, Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. Our location is certainly great, and we appreciate you for picking up on this. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 優異

Tegan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I wanted to surprise my partner for this staycation. I came the day before and asked the staff to put some presents in the room and everything. It was all there when we arrived! So grateful
於 2024 年 5 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年5月8日的回應
Dear Tegan,Thank you for your positive feedback, and we are delighted to hear that your staycation went well.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

10/10 優異

Josephine

讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved our stay. Beautiful restaurant options around / part of the Hotel, & lovely Sp treatment.
於 2024 年 5 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年5月8日的回應
Dear Josephine,Thank you for your positive feedback, and we're glad to hear that you had an amazing stay and spa treatment.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

8/10 不錯

Jessica

讚好：整潔度、職員與服務和住宿狀況
Very good, will be back.
於 2024 年 4 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年5月2日的回應
Dear Jessica, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 優異

Ethan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great experience, friendly staff and so much to do in the area. Beautiful scenery from the hotel which was nice and clean.
於 2024 年 4 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月29日的回應
Dear Ethan,Thank you for your positive feedback, and we are pleased to hear that you have enjoyed the beautiful scenery of Auckland, New Zealand through our hotel windows. We hope you have enjoyed your stay, and it would be great if we have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

8/10 不錯

Nhu-Thuy

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年5月2日的回應
Dear Nhu-Thuy, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 優異

Melissa (Wellington)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月29日的回應
Dear Melissa,Thank you for your positive review, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

10/10 優異

Blake

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really nice stay in central Auckland.
於 2024 年 4 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月29日的回應
Dear Blake,Thank you for your positive review, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

10/10 優異

Isaac

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 4 月住了 2 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月29日的回應
Dear Isaac,Thank you for your positive review, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

10/10 優異

Steve

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The room was clean, modern, and well-appointed, with a nice comfy bed. The bathroom was nice, especially having a separate bath. Great location for restaurants.
於 2024 年 4 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月23日的回應
Dear Steve,Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We will ensure your feedback is passed on to its respective departments to ensure their hard work is acknowledged.We thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards, Angela

6/10 一般

Jimmy

家人同遊
不滿：職員與服務
A bit tired and past its prime … surrounding restaurants and area, very cool.. gyms pretty good .. pool area great .. a bit tired all in all. And different chicken process and service was terrible as well as checkout really unfriendly and impersonal. You would expect much much more from a hotel of this calibre actually anywhere.
於 2024 年 4 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月23日的回應
Dear Jimmy,Thank you for your feedback, and we apologise for any inconvenience caused during arrival times. After investigation, we have discovered that there were discussions regarding our protocol upon arrival, and we appreciate your understanding and patience during this process. I have shared your feedback with the receptionist upon departure to ensure that we provide professional and friendly service to our future guests. We thank you for bringing this to our attention.Kind regards, Angela

8/10 不錯

Jessica

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月23日的回應
Dear Jessica, Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela

10/10 優異

Matthew

於 2024 年 4 月住了 2 晚
Guest Relations Executive- The Grand Hotel 於 2024年5月10日的回應
Dear Matthew, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

6/10 一般

Poh Kim (Singapore)

伴侶同遊, 商務旅客
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
I took more than half hour to chk in. In experience staff n not clear information.
於 2024 年 4 月住了 2 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月23日的回應
Dear Poh,Thank you for your feedback, and we apologise for any inconvenience caused during checkin times. We understand there was a miscommunication regarding arrival dates, which our receptionist has promptly rectified by extending accordingly. We understand the frustration this may have caused, and we appreciate your patience towards our service.Thank you for choosing to stay with us, and we hope you have had an enjoyable stay.Warm regards, Angela Shin

10/10 優異

Konstantin (Temecula)

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 2 晚
Guest Relations Executive- The Grand Hotel 於 2024年5月8日的回應
Dear Konstantin, Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

2/10 很差

Amanda

讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
於 2024 年 4 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年5月8日的回應
Dear Amanda,Thank you for your review. As discussed over the phone, please feel free to let us know on your next visit. We will try our best to ensure good care and attention for your family.Kind regards,Angela

10/10 優異

Natasha

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月23日的回應
Dear Natasha, Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela

10/10 優異

Natalia

於 2024 年 4 月住了 2 晚
Guest Relations Executive- The Grand Hotel 於 2024年5月8日的回應
Dear Natalia, Thank you for your positive feedback, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

8/10 不錯

Sarah

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月23日的回應
Dear Sarah,Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela

10/10 優異

Kristin

於 2024 年 4 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年5月2日的回應
Dear Kristin, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 優異

Lauren

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location
於 2024 年 4 月住了 2 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月12日的回應
Dear Lauren, Thank you for your positive review, and yes! our location is certainly great. We are glad that you have experienced the best of our hotel, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 優異

Xuefei

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 4 月住了 2 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月12日的回應
Dear Xuefei, Thank you for your amazing score, and we appreciate your time and effort to leave a review that compliments our hotel. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 優異

Bruno

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月9日的回應
Dear Bruno,Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

10/10 優異

Taylor

伴侶同遊
讚好：整潔度和設施服務
Really good, clean and friendly staff would stay again
於 2024 年 4 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月9日的回應
Dear Taylor,Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

10/10 優異

Kuo-Kai

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月9日的回應
Dear Kuo-Kai,Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

10/10 優異

Tomas

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月9日的回應
Dear Tomas,Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

6/10 一般

Alastair

伴侶同遊
讚好：職員與服務
Had a great check. Warm and friendly staff. However I dont think this is value for money. Rooms a well worn and tired. One lift is getting worked on. Just dont see how grand this place is when it comes to value for money. I'd suggest management should do room inspections and see that a little maintenance and touching up would go a long way. (Cupboards squeak ans dont align, paint has worn off in places, walls have lots of marks etc).
於 2024 年 4 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月9日的回應
Dear Alastair,Thank you for your feedback, and we appreciate your truthful comments and suggestions regarding the rooms. This feedback will be taken into consideration, and we will ensure to implement solutions that will allow the rooms to remain well maintained and ensure satisfaction for our future guests.This will be passed on to its respective management team, and we apologise for any inconvenience this may have caused.Thank you, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards, Angela

10/10 優異

Dusty

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月4日的回應
Dear Dusty, Thank you for your amazing review and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again to our hotel in the near future. Kind regards, Angela

10/10 優異

JONGYOUNG

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
near side tower place
於 2024 年 3 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月4日的回應
Dear Jongyoung, Thank you for your amazing review and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again to our hotel in the near future. Kind regards, Angela

10/10 優異

Cassandra

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月23日的回應
Dear Cassandra, Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela

10/10 優異

Toko

於 2024 年 3 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月23日的回應
Dear Toko,Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela

10/10 優異

Mark

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean property
於 2024 年 3 月住了 2 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月4日的回應
Dear Mark, Thank you for your amazing review and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again to our hotel in the near future. Kind regards, Angela

8/10 不錯

BELLUR

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It is a basic hotel conveniently located
於 2024 年 3 月住了 2 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月4日的回應
Dear Bellur, Thank you for your feedback and we appreciate your time and effort to leave kind words that compliment our hotel. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the near future!Kind regards, Angela

10/10 優異

Jacob Birk (San Francisco)

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月23日的回應
Dear Jacob Birk, Thank you for your positive review, and we appreciate you choosing to stay with us. We hope you had an enjoyable stay, and we look forward to welcoming you back to our hotel in the near future.Kind regards,Angela

10/10 優異

Frank

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everyone was lovely, so helpful and friendly
於 2024 年 3 月住了 3 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月4日的回應
Dear Frank, Thank you for your amazing review and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again to our hotel in the near future. Kind regards, Angela

10/10 優異

Sharon

.
於 2024 年 3 月住了 1 晚
Guest Relations Executive- The Grand Hotel 於 2024年4月4日的回應
Dear Sharon, Thank you for your amazing review and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again to our hotel in the near future. Kind regards, Angela