One of the internal doors has a deadbolt which was broken, resulting in our 3 young children being locked inside the room. We tried everything to get them out but had to barge into the room to get them as they were seriously distressed. The owner then accused us of breaking the door maliciously (even though she said this has happened before!) and just took our deposit. She has not responded to our follow ups, and has made slanderous charges straight to bookabach calling us all sorts of things to justify withholding our deposit. We are a simple low-key family group catching up with elderly parents who wanted to save our kids who were permanently deadbolted in the room. This is not fair and I wouldn't recommend dealing with this landlord, Ash, at all. Stay away.