行政客房 | 1 間睡房、熨斗/熨衫板、免費 Wi-Fi、床單

皇后街愛斯哥提亞酒店的評價

3 out of 5
皇后街愛斯哥提亞酒店
3 Scotia Place, Auckland

評價

7.4

不錯

10 分評分,優異;1003 則評價中有 232 則" "
8 分評分,不錯;1003 則評價中有 395 則" "
6 分評分,一般;1003 則評價中有 194 則" "
4 分評分,欠佳;1003 則評價中有 119 則" "
2 分評分,很差;1003 則評價中有 63 則" "

7.8/10 

整潔度

8.2/10 

職員與服務

6.8/10 

設施服務

7.0/10 

住宿狀況

7.0/10 

環保程度

評價

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Good view Good Hotel
It's an unbelievably great place. I'm happy that they accommodated my request for the room with the best view. It's a bit unfortunate that there was an issue with the air conditioning that day, but they assisted with changing rooms. The front desk staff is friendly, and the service is excellent. I had a pleasant stay. The 24-hour front desk also adds to the overall sense of security. In conclusion, I would recommend everyone to stay here.
於 2024 年 1 月住了 3 晚
AOQ 於 2024年1月20日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

2/10 很差

Ka Yuen

於 2023 年 3 月住了 2 晚
AOQ 於 2023年4月17日的回應
Dear Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have been experienced during your stay with us. We are saddened to learn that our services left you unsatisfiedBut we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 不錯

Cheong Lung Circle

伴侶同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
地點很方便,房間空間不會太小,淋浴的水壓足夠,但是冰箱內的奶是過了食用日期,不小心飲用了腹瀉了
於 2022 年 7 月住了 2 晚
Rochelle 於 2022年7月28日的回應
Thanks for staying with us. We appreciate your feedback!

10/10 優異

Arina

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
交通很方便, 不論是從機場過來或是到市區逛街用餐都很方便. 只是隔間有點薄, 聽得到隔壁的打呼聲呢!
於 2019 年 9 月住了 4 晚
Duty Manager 於 2019年10月3日的回應
Thank you for your positive feedback. It is good to know that you wee able to enjoy our convenient location. We look forward to have you stay with us again in the future.

8/10 不錯

Arina

讚好:職員與服務、住宿狀況和客房舒適度
枕頭有一點油垢味, 其它還OK. 廁所很乾淨! 
於 2019 年 9 月住了 1 晚
Front Office 於 2019年9月26日的回應
Dear Valued Guest, Greetings from Ascotia Off Queen! Thank you for your feedback and we hope to see you again soon. Kind regards, Front Office Team

10/10 優異

yiu sun Sybil

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Every is good except the shower water is running slow and not hot enough.
於 2019 年 4 月住了 1 晚
Duty Manager 於 2019年4月16日的回應
Dear Valued Guest. Greetings from Ascotia Off Queen. Thank you for taking time giving us feedback to review your stay. It's great to know that you were able to enjoy all that we had to offer. We apologize if there is anything that was not to your standard with the water pressure. We have already passed the information to our Housekeeping Executive for further investigation. Thank you for letting us know and we look forward to have you staying with us in the near future.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 2 晚
Duty Manager 於 2018年10月24日的回應
Dear Valued Guest. Thank you for your time giving us positive feedback. We take pride in our friendly staff, clean rooms and convenient location. We are happy that you were able to enjoy your stay here with our hotel. We look forward to have you staying with us in the future.

8/10 不錯

Siu

地點方便
地方算是市中心,不錯,職員都很NICE,唯一是房間有點小,而且浴室的水壓有點不夠力,隔音也不是太好,但價錢算是合理。
於 2018 年 9 月住了 1 晚
Front Office 於 2018年9月4日的回應
Dear Valued Guest (Ms. Siu). Thank you for your positive feedback. We take pride in our friendly and nice staff, and convenient location. We will try our best to have the bathroom water pressure fix. We are sorry that if there is any aspect during your stay is not to your standard. We look forward to have you staying with us next time.

10/10 優異

WAI CHUNG

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
位置佳,服務好,清潔優,設備齊。
酒店就在皇后街旁,食買玩均沒有問題。酒店更加在air bus站旁,方便往返機場,絕佳位置。我們五人入往一個apartment,內有兩睡房,一客廳,一開放式廚房,煮食均沒有問題。價錢可接受,首選推介。
於 2018 年 7 月住了 1 晚
Duty Manager 於 2018年7月26日的回應
Dear Valued Guest (Wai Chung). Thank you for your positive feedback and we appreciate your valuable time. It is good to know that you were able to enjoy all that we have to offer. We take pride in our friendly & efficient staff, clean and comfortable rooms, and convenient location. We look forward to have you stay with us again in the near future.

8/10 不錯

MAN KWONG

讚好:客房舒適度
於 2018 年 6 月住了 6 晚
Duty Manager 於 2018年6月8日的回應
Dear Valued Guest. Thank you for your positive feedback. It is good to know that you were able to enjoy all that we have to offer. We take pride in our friendly & efficient staff, clean and comfortable rooms, and convenient location. We looking forward to have you staying with us in the future.

8/10 不錯

Pui Yee Margaret

讚好:整潔度
於 2018 年 5 月住了 2 晚
Front Office 於 2018年6月2日的回應
Dear Valued Guest, Thank you for your positive feedback and we appreciate your valuable time. It is good to know that you were able to enjoy all that we have to offer. We look forward to have you stay with us again in the near future.

8/10 不錯

Olga (Auckland NZ)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
走到皇后街上就有巴士站到市中心及機場。飯店人員也可幫忙call Taxi送房客到機場,非常方便。
這趟南北島之旅,共來回住了5天,非常滿意。且步行至皇后街上的對面就有中、日、韓小餐館可吃飯。 飯店提供的咖啡包味道不錯,房也很整潔舒適。步行約5分鐘就可到巴士站直達港灣或到市中心再轉搭其他巴士或渡輪到鄰近景點。非常便利。CP值優!
於 2018 年 5 月住了 3 晚
General Manager 於 2018年5月20日的回應
Dear Valued Guest. Thank you for your positive feedback and we appreciate your valuable time. It is good to know that you were able to enjoy all that we have to offer. We take pride in our friendly & efficient staff, clean and comfortable rooms, and convenient location. We look forward to have you stay with us again in the near future.

6/10 一般

Sharon (TW)

讚好:整潔度和職員與服務
交通方便,市區、天空塔走路可到
飯店房間不大,浴室小,水量也很小,隔音也不佳,會聽到走廊的人談話,但飯店位置還不錯,離天空塔、市區很近,交通便利,飯店出來有很多家餐廳
於 2018 年 3 月住了 3 晚
General Manager 於 2018年3月31日的回應
Dear Valued Guest. Thank you for taking time give us feedback and we appreciate your valuable time. It is good to know that you were able to enjoy all that we have to offer. We take pride in our friendly & efficient staff, clean and comfortable rooms, and convenient location. We look forward to have you stay with us again in the near future.

8/10 不錯

Lan Hsiang

讚好:職員與服務
市中心方便的酒店
地奌靠近市中心很方便,酒店只有几个停車位,需要事先預訂,不然奧克蘭市中心不太好停車,酒店較舊但還算乾淨,價錢也合適,酒店旁正好有工地建房,白天噪音稍嫌吵。
於 2017 年 10 月住了 1 晚
Rishi 於 2017年11月7日的回應
Greetings! Thank you for your feedback. It is good to know that you were able to enjoy our clean rooms. If you are to stay with us again, please request for a room away from construction and we will do our best to honor your request.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice for short trips or holidays The staff in the hotel are nice and friendly and help you solve problems The room is not small for one person and the bathroom is quite new enough hot water And the heater is good for the winter and it's provided enough tea bags to the guest
於 2017 年 8 月住了 1 晚

10/10 優異

Chun Kit

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
A little improvement is better
Good security and environment. Nice decoration in the room. No air conditioning, need to walk a oblique when come back to hotel Combine two single beds to a so call double bed, feeling uncomfortable when sleep on a gap
於 2017 年 6 月住了 2 晚

10/10 優異

Akiko

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
エアポートバスステーションから少し距離がある以外は、快適に利用できました。
於 2024 年 5 月住了 1 晚
AOQ 於 2024年5月23日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 優異

Al Muntasar

讚好:整潔度、職員與服務、設施服務和住宿狀況
It's a nice place to stay and near everything.
於 2024 年 5 月住了 2 晚
AOQ 於 2024年5月23日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 優異

Dream

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
AOQ 於 2024年5月22日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

2/10 很差

Al Muntasar

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
Bad
於 2024 年 5 月住了 2 晚
Ascotia Off Queen Team 於 2024年5月15日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 不錯

Klarry

讚好:整潔度、職員與服務、設施服務和住宿狀況
it was value for money
於 2024 年 5 月住了 4 晚
Ascotia Off Queen Team 於 2024年5月11日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 優異

Bradley

商務旅客
讚好:整潔度和職員與服務
For the price is was a pretty great stay. Clean rooms and helpful staff. Only downside is the parking cost however, it’s inner city so expected.
於 2024 年 5 月住了 2 晚
Ascotia Off Queen Team 於 2024年5月8日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 欠佳

Dion

伴侶同遊
不滿:住宿狀況
Room had a noise like a motor that kept end coming on and off all night
於 2024 年 5 月住了 1 晚
Ascotia Off Queen Team 於 2024年5月6日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

10/10 優異

Dene

讚好:整潔度、職員與服務、設施服務和住宿狀況
….
於 2024 年 4 月住了 2 晚
Ascotia Off Queen Team 於 2024年5月2日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 一般

Smita

不滿:設施服務和住宿狀況
Convenient
於 2024 年 4 月住了 1 晚
Ascotia Off Queen Team 於 2024年5月2日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 優異

Ngawaina

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hospitality was amazing. Loved my cozy cute room. Myself an my son stayed for 3 nites. Only downside was the shower head was clogged so the water wasnt coming out properly, room 204. Otherwise great experience. Will definitley book again in the future. Thanks guys
於 2024 年 4 月住了 3 晚
Ascotia Off Queen Team 於 2024年5月2日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 一般

Ly yi

讚好:職員與服務和住宿狀況
Like: Convenient Dislike: bed sheets not clean
於 2024 年 4 月住了 3 晚
Ascotia Off Queen Team 於 2024年4月28日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 一般

Dion

伴侶同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
Lady in arrival was amazing and explained everything even rang up once bistro opens to let us know and see if we would like to order anything The only things that were not that great were below The mini fridge in the room didn’t work The usb ports on the beside table didn’t work The car parking was very tight and I think very expensive $35 for the night - most places I stay avarage around -$15-20 per night so $35 for a super hard car park not worth the money should think about reducing that price
於 2024 年 4 月住了 1 晚
Ascotia Off Queen Team 於 2024年4月25日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 不錯

david

讚好:職員與服務
不滿:整潔度
於 2024 年 4 月住了 3 晚
Ascotia Off Queen Team 於 2024年4月23日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 欠佳

Faustino

不滿:住宿狀況
.
於 2024 年 4 月住了 1 晚
Ascotia Off Queen Team 於 2024年4月21日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 不錯

daniel

家人同遊
The late check in was most bothersome after a long flight from LA, and a day in Auckland. Access to showers was delayed by 1hr plus. The rooms were as described -parking was a bit high
於 2024 年 4 月住了 1 晚
Ascotia Off Queen Team 於 2024年4月21日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 不錯

Hannah

於 2024 年 4 月住了 2 晚
Ascotia Off Queen Team 於 2024年5月7日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 優異

Paris

於 2024 年 4 月住了 2 晚
Ascotia Off Queen Team 於 2024年5月6日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 一般

Sarah

Staff were good. Beds clean & shower. I found the hot breakfast was “not hot” was very luke warm. Food was reasonable. The room could do with some tissues & maybe milk & biscuits. After a long flight, guests are tired & perhaps want to make a coffee have a biscuit & put their feet up. Otherwise a very reasonable priced property for what you get.
於 2024 年 4 月住了 3 晚
Ascotia Off Queen Team 於 2024年4月16日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 優異

Uenuku

於 2024 年 4 月住了 2 晚
Ascotia Off Queen Team 於 2024年5月6日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 優異

Hlayisani

讚好:整潔度
於 2024 年 4 月住了 2 晚
Ascotia Off Queen Team 於 2024年4月28日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 不錯

Cathryn

讚好:整潔度、職員與服務和住宿狀況
Friendly, helpful staff Handy location - walking distance to Grafton Campus Small room - but comfortable - comfortable beds and pillows; appreciated coffee and team making supplies & toiletries If you intend to eat in your room, you will need plates and cutlery
於 2024 年 4 月住了 1 晚
AOQ 於 2024年4月13日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 不錯

Giovanni

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Ottimo rapporto qualità prezzo. Pulito abbastanza riiovato
於 2024 年 4 月住了 1 晚
AOQ 於 2024年4月8日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 優異

Rahim

讚好:整潔度、職員與服務和住宿狀況
It’s make good trip
於 2024 年 4 月住了 5 晚
AOQ 於 2024年4月7日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 優異

Ying

讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
This is no air conditioning
於 2024 年 4 月住了 1 晚
Ascotia Off Queen Team 於 2024年4月6日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 優異

david

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent service, staff are friendly and helpful. Hot clean and tidy. Walking distance to shops, and transport. Great place to stay.
於 2024 年 4 月住了 1 晚
Ascotia Off Queen Team 於 2024年4月6日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 一般

Taylor

多人同遊
讚好:職員與服務
I liked the location of this hotel, plenty of food places around and shopping.
於 2024 年 3 月住了 3 晚
Ascotia Off Queen Team 於 2024年3月30日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

10/10 優異

david

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Ascotia Off Queen Team 於 2024年3月30日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 欠佳

Nathan

不滿:住宿狀況
Unfortunately this property has become very run down over the past 7 years. Needs a lot of TLC
於 2024 年 3 月住了 1 晚
Ascotia Off Queen Team 於 2024年3月30日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

2/10 很差

megan

We were supposed to stay in a superior king. We had two single beds pushed together. Terrible mattresses springs poking out. No rubbish bin! No cutlery no bowels/plates.. no milk for coffee. Tiny tv.
於 2024 年 3 月住了 2 晚
Ascotia Off Queen Team 於 2024年3月30日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfied.But we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 不錯

TIEN

讚好:住宿狀況
於 2024 年 3 月住了 5 晚
AOQ 於 2024年3月11日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

4/10 欠佳

Laura

商務旅客
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
The positive: Staff were very kind, welcoming and helpful. The hotel's restaurant provides food at very good prices. Good location for public transport and walking distance to the CBD. Also, restaurants and entertainment nearby. The negative: Facilities conditions and quality were very disappointing to say the least. Stained bedding, blanckets and towels.Dirty carpets and stained roof. The rooms were way too small, old and dirty appliances. Besides, not even a table or chair to put the luggage. No isolation between rooms, hence no privacy and very noisy. I had a long stayed and I can say that cleanness is not their strongest quality. I would recommended the place only for one night. If you're visiting for business or tourism that's not the right place.
於 2024 年 2 月住了 9 晚
AOQ 於 2024年3月11日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!On behalf of the whole team in AOQ, please accept our sincerest apologies for the disappointment and inconvenience you have experienced during your stay with us. We are saddened to learn that our services left you unsatisfiedBut we would like to thank you for raising your concerns regarding your overall stay with us because these types of situations allow our team to grow, learn and strive harder to ensure all guests are satisfied and contented with their stay with us. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you will give us another opportunity to welcome you back and provide you a better experience on your next visit.Warm regards,Ascotia Off Queen Team

8/10 不錯

david

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 4 晚
AOQ 於 2024年3月4日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team

6/10 一般

Romy

讚好:職員與服務和住宿狀況
於 2024 年 2 月住了 4 晚
AOQ 於 2024年3月5日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!Thank you for staying with us and taking the time to share your reviews regarding your recent visit. While we appreciate your kind words towards our team, we also want to assure that we value your detailed feedback as it will help us to know where we can further improve on. Your comments regarding your overall stay with us were all noted and appropriate actions will be taken to avoid this from happening again.We look forward to welcoming you back and provide you a better experience on your next visit with us.Warm regards,Ascotia Off Queen Team

8/10 不錯

Thi Kieu Tien

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
AOQ 於 2024年3月11日的回應
Dear Valued Guest,Greetings from Ascotia Off Queen!First and foremost, we want to extend our gratitude for staying with us and it was indeed a pleasure to have you as our guest. Thank you for taking the time to share your thoughts and kind feedback with our property. Rest assured that your appreciation will be passed on to our management.Over the years, we consider customer satisfaction as our top priority, and with this, we are always striving for opportunities to exceed our customers’ expectations. We truly appreciate your warm compliments, and we are looking forward to welcoming you back on your next visit with us.Warm regards,Ascotia Off Queen Team