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古蹟公寓酒店的評價

2.5 out of 5
古蹟公寓酒店
35 Hobson Street, Auckland

評價

6.2
10 分評分，優異；26 則評價中有 4 則" "
8 分評分，不錯；26 則評價中有 10 則" "
6 分評分，一般；26 則評價中有 4 則" "
4 分評分，欠佳；26 則評價中有 1 則" "
2 分評分，很差；26 則評價中有 7 則" "

7.6/10 

整潔度

6.6/10 

職員與服務

7.0/10 

設施服務

7.0/10 

住宿狀況

評價

4/10 欠佳

Andrew

讚好：整潔度、住宿狀況和客房舒適度
Too much trouble
To hard to check in, no storage for luggage, room was OK would not do again
於 2020 年 3 月住了 1 晚

6/10 一般

Ronald

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
The initial instructions were vague with regard of how to access the apartment. No staff on hand. The staff at the Heritage Hotel were great in contacting the owner. The owner then advised that she had sent an email to us on THAT morning, when we were departing early to catch transport to the airport to fly out. Not good. Facilities of the room were satisfactory. No hand towel and no face washer.
於 2020 年 2 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Basic accommodation in a Hotel setting . Very clean and well presented ok for a one or two night stay
於 2020 年 1 月住了 1 晚

2/10 很差

真實旅客

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
The worst ever and will never again pick up keys from a coffee bar manager an desk not pleasant at all
於 2019 年 12 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Love staying at the Heritage. It's an excellent location in Auckland CBD.
於 2019 年 12 月住了 1 晚

6/10 一般

真實旅客

商務旅客
讚好：整潔度和職員與服務
A nice studio room with a comfortable bed. Easy to find the room, good communication in regards to key pickup etc. I was disappointed as there was only one light switch that worked in the entire studio (not including the bedside lamp), meaning that there was no light in the bathroom in order to have a shower. Because of this, I had to have the door open from the room in order to let light into the bathroom. Otherwise everything was ok, however I am fairly disappointed with the amount paid for a mildly satisfactory room. A little basic cutlery and the option of herbal tea would be a nice idea, as having english breakfast tea and coffee sachet options with no ability for guests to store milk safely for their hot drinks does not make a lot of sense to me. Thank you Thank you
於 2019 年 6 月住了 2 晚
Sue 於 2019年6月20日的回應
Hi the ight in the bathroom works fine You needed to turn on the light switch There was a bar fridge in the wardrobe as well Sorry that you did not find them Please call me next time to ask those questions Thank you

8/10 不錯

Jocelyne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 4 月住了 1 晚
Sue 於 2019年6月20日的回應
Thank you for your feedback

2/10 很差

真實旅客

於 2019 年 4 月住了 1 晚
Sue 於 2019年6月20日的回應
Sorry for your experience We will improve oir service Thank you

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
We liked the room but didnt have light in the onsuite so that was disappointing when i had only one mirror to apply my makeup which was in the onsuite, we had breakfast tnis morning which was very nice, so apart from no light to be able to shower and makeup the overall stay was very nice
於 2019 年 3 月住了 1 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
Had to chase up owner of the apartment for our key although she said she had sent email to advise where to collect key. I had not received email so took some sorting out dragging our suitcases up and down the street. Room was very nice apart from curtains need a wash.
於 2019 年 3 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 3 月住了 2 晚

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
The receptionist knew nothing about us and after being shown our confirmation advised us that the keys should be collected from a coffee bar 200 yards away. When we got to the room it was a reasonable size but very dated. There was no safe, no mirror or waste paper basket except in the bath room. On the third day, the room keys would not function and we were told that the main room hirer could not come to the hotel for 2 hours as she was teaching. We complained to the hotel and eventually gained access to our room. There was no room service at att. It was by no way an apartment - just a scruffy room in quite a nice hotel.
於 2019 年 2 月住了 3 晚
Sue 於 2019年3月18日的回應
Sorry for your experience. We apologise for it and thank you for your feedback.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was as described. Good location. Good pool. Easy communication. I did think it was part of the hotel but must have been privately owned and therefore no cleaning service or 24 hr check in.
於 2019 年 2 月住了 2 晚

8/10 不錯

damien (Melbourne)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good stay
Good apartment and good hotel facilities
於 2019 年 2 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We booked an apartment not the hotel - and the reception team was extremely unhelpful - not even acknowledging a question which they obviously knew the answer to... fortunately the apartment owner and one of the shop concessions were great and solved the problem of where a set of lockers were situated - actually in the shop. That aside room was nice and the rooftop pool was just what the doctor ordered for a relaxing afternoon - then just $6 for an Uber into the viaduct for birthday celebrations. Would definitely stay again in the apartments - but snooty staff spoil the hotel feel - so puts the hotel below many others that I have and will stay in in future... but that’s not their problem it’s the shareholders that lose out 🤔
於 2018 年 12 月住了 1 晚

2/10 很差

真實旅客

伴侶同遊, 商務旅客
讚好：整潔度
不滿：職員與服務和設施服務
Location was perfect, communication and services as requested were poorly detailed
於 2018 年 12 月住了 1 晚

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務
The car parking system is not user friendly at all and was very frustrating....
於 2018 年 12 月住了 1 晚
Sue 於 2018年12月11日的回應
Sorry for your inconvenience, we try our best to deliver the best service for you. Thank you for your feedback.

8/10 不錯

jose carlos

En general estuvo correcta mi estancia La situcion es muy buena , céntrico
於 2018 年 11 月住了 1 晚
Sue 於 2018年11月28日的回應
Thank you for your feedback.

8/10 不錯

Barbara

讚好：整潔度和職員與服務
Lohnt sich :)
Ich war voll auf zufrieden! Top Lage, sauber, alle sehr nett & hilfsbereit. Tolle Dachterasse mit Pool & gigantischer Aussicht :)
於 2018 年 11 月住了 1 晚
Sue 於 2018年11月28日的回應
Thank you for your feedback !

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Centrally located, lovely room
Room was centrally located (5 min walk from sky bus stop), really easy check-in / check-out, clean room with all the facilities you needed. I didn’t eat in the hotel but there was a restaurant for evening meals and breakfast (for an extra charge)
於 2018 年 11 月住了 1 晚
Sue 於 2018年11月28日的回應
Thank you for your feedback !

2/10 很差

Howard

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Avoid!
This was a very unsatisfactory stay. The “apartment” (No 331) consisted of a fairly small, spartan bedroom and an en-suite bathroom. There were no self-catering facilities apart from kettle, toaster and minimal crockery/cutlery. The furniture was a mish-mash of inappropriate and fairly useless pieces. The space in the small wardrobe was almost entirely taken up with a refrigerator and spare bedding so there was no hanging space for clothes. The was no drawer storage whatsoever. The Heritage Apartments are co-located with the Heritage Hotel but there is NO connection between the two organisations. The “apartments” are privately owned and rented out by individual owners so there is no common standard of accommodation or facilities provided. We received no communication from the owner about arrangements for key collection and only discovered by accident that keys are “often” left with the franchise shop in the hotel. If you arrive when the shop is closed then you have nowhere to stay. We had no means of contacting the owner when we discovered there was no plug for the bath. Because of the inconsistency of accommodation on offer and lack of accountability of individual owners, I believe this accommodation should not be promoted on Hotels.com
於 2018 年 11 月住了 3 晚
Sue 於 2018年12月14日的回應
Hi Howard, could you please let us know your date of stay to look up what happened to the check in system? We notify all the guests about the check in information and I leave my number with it so that guests can contact me anytime if there is any problem. Plus, please make a reservation with the hotel next time and you will see their rooms are a lot smaller than mine and some have no privacy. However, we apologise that you had a terrible experience with us.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great for families
Comfortable and clean basic accommodation suited our family. Short walk to train station, easy to get to Disney and town. Lots of shops and restaurants close by. Breakfast was a bonus.
於 2018 年 10 月住了 1 晚
Sue 於 2018年11月28日的回應
Thank you for your feedback !

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Beware and stay well clear
This is a PRIVATELY owned room inside the Heritage hotel. A very misleading listing. It is neither the Heritage nor an apartment. It is a small dark dingy poorly decorated room that looks out at a wall. Not worth the money, even if you werw aware what you were actually booking. You will be asked to clean the room and any complaints will not be well received, and you will never get your money back.
於 2018 年 8 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度和職員與服務
Great location. Perfect for a short stay. Simple but comfortable. Great amenities in the building
於 2018 年 8 月住了 1 晚

2/10 很差

Mark (Wellington)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Bizarre experience
I have stayed at the very good Heritage Hotel on business over 80 times over the years. This week I booked two nights at the privately owned apartments for the first time. Despite rooms being available for two nights sequentially I was still required to change rooms. There was a mix up about which room to stay at first so as requested I moved my bags the next morning to the new room before going to work. That day the cleaners threw out my food/wine/shoe polish etc bag (items you mop up when moving rooms) claiming it was rubbish despite the room having not been touched, so why? Because of the room mix up I was required to go back to the original room! It smelt, and I found a half eaten pizza in the microwave. Not mine! I took a photo and texted it to the apartment manager. Because of an easily avoidable room mix up, I suffered no less than 23 texts from the apartment manager who when I called to say none of them made any sense, or were apologetic, and that she appeared to be the problem, I then received a barrage of texts from her accusing me of being a 'liar', (twice, yes, in writing) about the pizza, and the room mix up, and threatening to contact the Hotel manager to have me banned from staying there. I have wasted enough time on these people but they are a brand nightmare for the excellent Hotel should you think they are the same outfit. Choose carefully.
於 2018 年 8 月住了 1 晚
Sue 於 2018年8月16日的回應
This guest asked two room keys because he mistakenly booked two days separately and we provided them for his own convenience. However, he slept the first night in a wrong room by his own mistake and moved his bag to 2nd one where he was supposed to have slept. I had to contact him about his mistake but he lied that the staff misinformed him and never admitted his mistake. My cleaner mistakenly took his plastic bag with opened bottle of wine as they thought it was rubbish. He should not have left his bag and his wine in the wrong room. My cleaner threw away the plastic bag as they were supposed to clean the place and obviously they assumed the room was used as he was supposed to have slept there. I tried to sort out the problem and he needed to sleep in the same room that he stayed on the first night because the other was booked out for another guest. Funny thing was he left his key in the room so nobody could enter the room unless he got a new key from the owner of the room which was handed out in the afternoon only. Then after he went into there, he claimed that there was a pizza. That room was not our management and I asked owner about the pizza and the owner said he was obviously lying to make me look bad. He checked the room was perfectly clean before he handed out the extra key to him. I only texted him in the morning because of his mistake to sort all things out for him. However, he threatened that he would report me to the hotel general manager. The other room owner asked me to blacklist him so that the hotel and the apartment owners should not take him as a guest any more. I delivered his message to him. I wished that if he were an honest guest, he would have admitted his mistake of sleeping in the wrong room. As a consequence, all of our staff were confused but he obviously lied more just make me look bad for compensation.

8/10 不錯

Manuela (New Zealand )

讚好：職員與服務、住宿狀況和客房舒適度
Nice and cosy
Would be nice to have towels provided for two people. Hard to dry yourself with a stamp sized cloth
於 2018 年 6 月住了 1 晚
Sue 於 2018年7月5日的回應
Hi we apologise for any inconvenience. We usually provide two big bath towels, two hand towels and bathmat. I have been away for holidays so could not know much how it went with my replacement.