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奧克蘭瑞享酒店的評價

4.5 out of 5
奧克蘭瑞享酒店
8 Customs Street, Auckland

評價

8.8

優異

10 分評分，優異；719 則評價中有 399 則" "
8 分評分，不錯；719 則評價中有 205 則" "
6 分評分，一般；719 則評價中有 64 則" "
4 分評分，欠佳；719 則評價中有 34 則" "
2 分評分，很差；719 則評價中有 17 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

真實旅客

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
員工非常友善主動，酒店位置極好，門口十步已經有sky bus.非常方便，酒店附近有麥當勞對面已經係市中心大行，所以景點徒步已經到達，行15分鐘已經到sky tower，整體十分滿意，唯一不太好是房間內隔音不好，很易聽到旁邊房間發翻什麼事。
於 2019 年 9 月住了 5 晚
Guest Relations Manager 於 2019年10月25日的回應
Dear Guest, Thank you for your review. We are delighted you enjoyed your stay and we hope to welcome you back. Kind Regards, Tasi Fameitau Guest Relations Manager

8/10 不錯

Ling Ling

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
飯店櫃檯人員服務態度良好，客房也很舒適唯獨隔音效果較差，但位置很好，距離海邊近，飯店外就有sky bus往返機場很方便，也近queen street及Angus steak house 購物及吃東西都很方便
於 2019 年 7 月住了 1 晚
Guest Relations Manager 於 2019年8月8日的回應
Dear Ling Ling, 謝謝你的評論。我們很高興您喜歡我們和我們的住宿以及酒店的位置。 我們希望能盡快歡迎您的光臨 Kind Regards, Tasi Fameitau

8/10 不錯

YU TA

讚好：整潔度、職員與服務和客房舒適度
房間乾淨舒適唯獨浴室乾濕分離做不好
地點鄰近Britomart車站很近，機場過來的Skybus站也就在旁邊，鄰近大街跟碼頭等點都很近，交通方便。人員服務好，房間乾淨，唯獨浴室淋浴間的乾濕分離不好，水會流出來到外面馬桶跟旁邊的地板。
於 2019 年 5 月住了 1 晚
Guest Relations Manager 於 2019年7月9日的回應
Kia Ora YU TA, Thank you for taking the time to leave us a review and for sharing some of the facilities we have accessible from the hotel and we hope to welcome you back again. Kind Regards, Tasi Fameitau

8/10 不錯

YU HSIA

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
適合奧克蘭旅行的舒適又方便的飯店
到奧克蘭旅行選擇住在這裡讓我覺得非常的滿意；從機場到飯店有巴士可以到達而且是停靠在飯店的門口，這對於拖著行李的旅人來說真的很方便。因為我們二天後要到碼頭搭遊輪，所以步行五分鐘就可以到達海港大樓了。除此之外房間很乾淨，床也很舒適喔！
於 2019 年 3 月住了 2 晚
Tasi 於 2019年5月9日的回應
Kia Ora, Thank you for your lovely review of the hotel. We are very happy you enjoyed your stay with us. Kind Regards, Tasi Fameitau Guest Relations Manager

6/10 一般

HUI-WEN

於 2018 年 12 月住了 1 晚
Guest Relations Manager 於 2019年1月7日的回應
Kia Ora HUI-Wen, Thank you for the feedback and for choosing us. We look forwrad for your return. Kind Regards, Carla Bencivenga Guest Relations Manager

8/10 不錯

Toby

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
地點很好，我是搭遊輪的，非常近碼頭
於 2018 年 10 月住了 1 晚
Guest Relations Manager 於 2018年11月1日的回應
尊敬的客人， 感谢您的反馈和选择我们的地方。 我很高兴看到你对我们的中心位置感到欣喜。 我们期待在不久的将来欢迎您。 温暖的问候， Carla Bencivenga Guest Relations Manager

10/10 優異

Reeve (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location
Good service , near train station and supermarket !!!
於 2018 年 9 月住了 6 晚
Guest Relations manager 於 2018年10月3日的回應
Dear Reeve, Thank you so much for you feedback and for choosing the Grand Mercure Auckland. I am so glad to read that our central location and the helpfulness of our team were the highlights of your stay with us. Please come back to stay with us again if your travels bring you back to Auckland. Ciao, Carla Bencivenga Guest Relations Manager

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Good place to stay in Auckland
Good location, close to the Harbour and Train station. The breakfast offered by the restaurant is good. However, note that there is no place to place your car in this hotel.
於 2018 年 4 月住了 3 晚
Guest Relations Manager 於 2018年5月6日的回應
Dear Guest, Thank you very much for your feedback and for sharing your experience with other travelers. Our location is a true asset to us, being so close to so many attractions in the Auckland CBD, and we love seeing our valuable guests take advantage of it. We do offer valet parking for an extra cost, and please if you plan to stay with us in the near future, do not hesitate to contact our Concierge Team, they will be more than happy to assist you and suggest you self parking options near by. We look forward to welcoming you back in the near future. Ciao, Carla Bencivenga Guest Relations Manager

8/10 不錯

Joyce

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
酒店位置一流！
客房/酒店整潔度很好、房間比較新、也十分光亮潔淨。服務質素也不錯、很快就可以check in入住了。酒店位置很方便、鄰近碼頭和火車站。Sky bus就在門口、所以，出入機場十分方便。才十幾分鐘就能走到Sky tower、一路上都可以shopping，買手信也十分方便。附近又有DFS & supermarket.
Guest Relations Manager 於 2018年4月13日的回應
尊敬的客人， 謝謝你的反饋。 我很高興地看到，你有一個舒適的住宿，並利用我們的中心位置。 我們期待在不久的將來歡迎您。 Ciao, Carla Bencivenga Guest Relations Manager

10/10 優異

Chung-Kai

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 1 月住了 1 晚
Guest Relations Manager 於 2018年1月26日的回應
Dear Chung-Kai, Thank you very much for your feedback. We are looking forward to welcome you back in the near future. Ciao, Carla Bencivenga

10/10 優異

CHUN SING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 1 晚
Thank you for the Review, Kind Regards Zac Lumsden General Manager

10/10 優異

Caroline

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful property to stay in while in Auckland. Rooms are of a good size, clean very comfortable beds and a great shower. The location is excellent.
於 2024 年 5 月住了 1 晚

10/10 優異

Belinda

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Gd location, walking distance to various restaurants, close to wharf n Sky Tower.
於 2024 年 5 月住了 4 晚

10/10 優異

Kenichi

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very beautiful and clean hotel. Next to station and Four Square.
於 2024 年 4 月住了 2 晚

10/10 優異

roger

於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年5月21日的回應
Kia Ora Roger,We hope you enjoyed your stay with us and we look forward to welcoming you back.Kind Regards,Sean SlatteryHotel Manager

10/10 優異

Lou Ann

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Although next to the train station, the trains go underground as arriving so there are no intrusive sounds. Hotel is close to all forms of transport, walking the beautiful waterfront and dining options. Cute rooms just right for value pricing.
於 2024 年 4 月住了 1 晚

10/10 優異

Glen

讚好：整潔度、職員與服務和住宿狀況
Like the Nespresso in the room. It rained a lot while I was there, but I think it is the time of year, fall.
於 2024 年 4 月住了 2 晚

10/10 優異

Miles

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good facilities and staff. Unbeknownst to us, the street is the location of most of the nightclubs in auckland with loud and endless doof doof music until 4 am, when the drunken louts spill out onto the street vomiting and fighting. All rooms should have double glazing as we had no sleep at all.
於 2024 年 4 月住了 1 晚

10/10 優異

Toshihiko

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月13日的回應
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sean SlatteryHotel Manager

8/10 不錯

Megan

於 2024 年 4 月住了 1 晚

10/10 優異

Chris

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I left my luggage at the concierge and told them to bring my car around in an hour then went for breakfast. After breakfast, my luggage was in the car ready to go. Now this is proper concierge service.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月21日的回應
Kia Ora Chris,We are delighted that your time with us was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic to read that our concierge team had taken great care of you.Looking forward to welcoming you back soon!Ma te wa,Sean SlatteryHotel Manager

10/10 優異

Michael (Oxford)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a fantastic stay here. Comfy beds, clean and modern. Perfect location near the harbor and everything. Staff were extremely nice and helpful.
於 2024 年 4 月住了 4 晚
Hotel Manager 於 2024年5月21日的回應
Kia Ora Michael,I'm glad to hear you had a great experience with us and we all look forward to welcoming you back soon!Ma te wa,Sean SlatteryHotel Manager

8/10 不錯

Peter

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautifully appointed accommodation. The parking situation is unusual in that there is none at the hotel and there is valet parking. This was not mentioned to us during booking, only at check in. The staff were friendly, but perhaps lacking in some communication. We asked if it were possible for us to check out and if we could store our bags at the hotel while we went for a walk to come back later to then pick up the bags and car for an afternoon flight out of Auckland. Instead, they automatically brought our car to the limited parking area at the hotel potentially blocking the area so we were forced to quickly load the car and get out when we had communicated our desire to pick up the car later. Also we were 5 minutes overdue finishing packing for check out when the staff rang us to check we were leaving.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年5月21日的回應
Dear Peter,We appreciate you taking the time to leave us a review as providing feedback is essential.We very much pride ourselves on exceeding guest expectations, clearly there was a communication breakdown from our side and for that we would like to sincerely apologise. Please know that we appreciate and take all the feedback you provided on board and as a team we will work and reflect to improve our service delivery.Sincerely,Sean SlatteryHotel Manager

6/10 一般

Sheila

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The hotel is well located. Staff is helpful. Rooms are clean. The problem is the lack of closet & drawer space, so you live out of your suitcase.
於 2024 年 3 月住了 3 晚
Hotel Manager 於 2024年5月21日的回應
Dear Sheila,Thank you for your review.I'm glad you had a great experience and we look forward to welcoming you back soon.Kind Regards,Sean Slattery Hotel Manager

10/10 優異

Yasuo

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Thank you we had enjoy our holiday.
於 2024 年 3 月住了 1 晚

10/10 優異

Peter (Carindale)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and modern in the heart of Auckland.
於 2024 年 3 月住了 2 晚

10/10 優異

Judy

讚好：整潔度、職員與服務和住宿狀況
Excellent location as a starting pint for our cruise. Walking distance to the cruise terminal. Great restaurants and attractions walking distance. Hop on hop off starting point across the street.
於 2024 年 3 月住了 2 晚

8/10 不錯

LILY

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We booked 3 rooms . Only 1 room was ready at 3 pm . Other 2 were ready at 3:30 and 4 pm . The room I first got which was at 2nd floor had the loud sound of kind of water leaking noise and it happened every 3-4 minutes. I was told may be something wrong with the AC . Although I got switched to another room , there still had same issue but just not happened that frequently and less noise , so I did not bother to inform the front desk . My friend told me she heard water leaking noise in her room too .
於 2024 年 3 月住了 2 晚

10/10 優異

Kirsten

讚好：整潔度、職員與服務、設施服務和住宿狀況
I really appreciated the friendly staff. Those that checked me in and out, the valet parking staff, the housekeeping staff and also the girl who made my coffee at the cafe down in the lobby (who remembered my order from the day before).
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月19日的回應
Dear Kirsten,Thank you so much for your kind words and special mentions to our team. I will be sure to share your amazing review with the team and we look forward to welcoming back for another amazing stay.Kind Regards,Sean SlatteryHotel Manager

8/10 不錯

Richard

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location in CBD. Clean hotel and large room. Beds comfortable and good bathroom. Corridors a had a bit of an echo so could hear loud folks passing occasionally. Good breakfast and view from restaurant. Would certainly stay again.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月19日的回應
Dear Richard,Thank you for your review.It was lovely to read that you enjoyed our breakfast as it is the most important meal of the day. We all look forward to welcoming you back in the near future.Kind Regards,Sean SlatteryHotel Manager

10/10 優異

Kevin

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenience of location
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月19日的回應
Kia Ora Kevin,We're delighted you enjoyed our location and we look forward to welcoming you back again soon.Kind Regards,Sean SlatteryHotel Manager

10/10 優異

Rachel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Super convenient location for everything in the CBD. We walked to spark arena , sky tower and restaurants/ bars. Room was super clean and comfortable.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月18日的回應
Dear Rachel,Thank you so much for taking the time to leave us such an amazing review! We are delighted you enjoyed our super convenient location as much as we enjoy sharing it with our treasured travellers. We look forward to welcoming you back if your travels bring you back to Auckland.Kind Regards,Sean SlatteryHotel Manager

10/10 優異

christine (carson city)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
It was right where we needed to be, to access our cruise ship. We would definitely stay there again. And i will look for the brand name in future reservations.
於 2024 年 1 月住了 1 晚

2/10 很差

darryl

於 2024 年 2 月住了 3 晚

10/10 優異

Eva

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ett fantastiskt hotell med fina rum. Det negativa var den höga musiken vid frukosten.
於 2024 年 2 月住了 2 晚

10/10 優異

Brian

Amazing location
The location of the hotel was perfect, across the street from the hop on hop off bus, less then a 5 minute walk to the major marina , 2 minute walk to the mall and all types of restaurants , coffee places
於 2024 年 2 月住了 2 晚

8/10 不錯

Stephanie

於 2024 年 2 月住了 2 晚

10/10 優異

Anthony

於 2024 年 2 月住了 1 晚

10/10 優異

David

讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is located about one two blocks from the cruise terminal and the same from the first Hop-On Hop-off stop. There are many nice restaurants within a 5-10 minute walk. Very well situated for cruisers and tourists.
於 2024 年 2 月住了 2 晚

10/10 優異

Michiko

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
13階のレストランの食事が創造的で、予想を超える美味しさ！近所の有名レストランよりずっと良かった。
於 2024 年 2 月住了 2 晚

6/10 一般

Dinah

讚好：整潔度和住宿狀況
There was too much noise coming from the street we were on level 7 So they sent up ear plugs ! Plus the water in the shower was not hot or strong The room quite small Breakfast very ordinary We would not stay again
於 2024 年 2 月住了 1 晚

10/10 優異

Lora

於 2024 年 2 月住了 2 晚

8/10 不錯

Stacey

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were friendly
於 2024 年 2 月住了 1 晚

6/10 一般

sungho

於 2024 年 2 月住了 1 晚

6/10 一般

Jasmina (Toronto)

伴侶同遊
讚好：整潔度和職員與服務
Great location, helpful staff. I wish we could have got the room early on the first day, it was a long intercontinental trip and walking around Auckland would have been easier without winter jackets, shoes, etc. but the room wasn’t available.
於 2024 年 2 月住了 2 晚

10/10 優異

Yiu Man Sylvia Mary

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The location was perfectly located. A quick walk to the galleries and shopping, even quicker to enjoy he Wharf and Wynyard Quarter. Plenty of taxis and Ubers around too for further adventures. The hotel was very clean and smartly decorated. In particular, we liked the comfortable bed and window bench. Worth keeping in mind the bathroom shelf leads to the bedroom so when someone's in there, the light illuminated the bedroom. I wasn't too disturbed, but it woke me up once. The whole team, including Roboto(!), made our stay wonderful. Chocolate hour was much more fun than we anticipated a dessert buffet would be. The amenities were impressive. I liked that there was a dedicated studio room for yoga/pilates/dance. The gym was also recently equipped although really built for one person. It was clean and functional. There's an in-house launderette! If you're like us and need a mid-trip ewash you'll appreciate the comfort of not needing to leave the hotel and competitive pricing. We would be delighted to stay again in future.
於 2024 年 2 月住了 3 晚

10/10 優異

zena

於 2024 年 2 月住了 2 晚

10/10 優異

john

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay. Close to the water and lot a dining options along the water front.
於 2024 年 2 月住了 2 晚

4/10 欠佳

Martin

讚好：整潔度
不滿：職員與服務
於 2024 年 2 月住了 1 晚

10/10 優異

Ramona

讚好：整潔度、職員與服務和住宿狀況
I stayed at the Movenpick after a cruise. The location was perfect. Despite have a huge suitcase and carry on, I was able to walk off the ship to the hotel. The location is surrounded by shopping and dining options. The staff was cheerful and helpful. The room was clean and comfortable. I highly recommend this hotel for anyone coming off a cruise.
於 2024 年 1 月住了 3 晚