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奧羅拉內帕維燭木套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
奧羅拉內帕維燭木套房酒店 (IHG 旗下酒店)
2625 W Sullivan Road, Aurora, IL

評價

7.6

不錯

10 分評分，優異；611 則評價中有 261 則" "
8 分評分，不錯；611 則評價中有 149 則" "
6 分評分，一般；611 則評價中有 75 則" "
4 分評分，欠佳；611 則評價中有 54 則" "
2 分評分，很差；611 則評價中有 72 則" "

8.2/10 

整潔度

8.0/10 

職員與服務

7.4/10 

設施服務

8.0/10 

住宿狀況

6.8/10 

環保程度

評價

6/10 一般

Nancy

家人同遊, 寵物同遊
讚好：整潔度和職員與服務
There was person sleeping in the fitness room, on the floor. Prior to arrival, I tried for most of the afternoon into the early evening to contact the front desk or anyone extension but my call was never answered. I did call the national number and was helped immediately. The front desk clerk was very nice when we checked in. The room was nice and very clean.
於 2024 年 4 月住了 1 晚

10/10 優異

Syreeta

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great friendly and accommodating staff. Enjoy each stay there and feel very welcomed!
於 2024 年 4 月住了 4 晚

10/10 優異

MAJID

讚好：整潔度、職員與服務和住宿狀況
Good
於 2024 年 4 月住了 1 晚

2/10 很差

Bill

商務旅客
不滿：整潔度、職員與服務和住宿狀況
Cockroach was seeing in my room. Hallways all smelled like marijuana as well
於 2024 年 3 月住了 1 晚
Front desk 於 2024年4月13日的回應
Thank you for your feedback. We will be addressing your concerns.

10/10 優異

Syreeta

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great friendly accomodating staff.
於 2024 年 3 月住了 5 晚
GM 於 2024年3月22日的回應
Dear Syreeta; Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 優異

Syreeta

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great attentive staff
於 2024 年 3 月住了 9 晚
GM 於 2024年3月22日的回應
Dear Syreeta; Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 優異

Syreeta

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great friendly staff and appreciate the kitchen and laundry amenities
於 2024 年 2 月住了 3 晚
GM 於 2024年3月22日的回應
Dear Syreeta; Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 優異

Michael

商務旅客
讚好：整潔度、職員與服務和設施服務
I have stayed all over the planet ..this is the most hospitable group of people I have encountered. Very clean and organized. Modern , quiet and very comfortable rooms.
於 2024 年 2 月住了 8 晚
GM 於 2024年2月24日的回應
Dear Michael,Thank you for your incredible review. We appreciate you taking the time to leave us a great review!!! Please come back and visit us again in the near future. With warmest regards, The Candlewood Family

6/10 一般

Jordan

讚好：職員與服務
於 2024 年 2 月住了 1 晚
Robert 於 2024年2月6日的回應
Dear Jordan,Thank you for your patronage with the Candlewood Suites Hotel. We also appreciate you taking the time to give us your review. I truly hope on your next visit we can increase your expectations. With warmest regards, The Candlewood Family

2/10 很差

Eh Doh

於 2024 年 1 月住了 1 晚
Front desk 於 2024年3月22日的回應
Dear Eh doh; Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 優異

Juana

於 2024 年 1 月住了 1 晚
Robert 於 2024年2月6日的回應
Dear Juana,Thank you for your awesome review. We are so happy that you enjoyed your stay with us!! We look forward to your return in the near future!! With warmest regards, The Candlewood Family

10/10 優異

Courtney

讚好：整潔度、職員與服務和住宿狀況
Robert 於 2024年2月6日的回應
Dear Courtney,Thank you for your incredible review. We appreciate you taking the time to leave us a great review!!! Please come back and visit us again in the near future. With warmest regards, The Candlewood Family

2/10 很差

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Front desk 於 2024年4月13日的回應
Thank you for your feedback. We will be addressing your concerns.

2/10 很差

Meezan (Little Rock)

伴侶同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Front desk 於 2024年4月13日的回應
Thank you for your feedback. We will be addressing your concerns.

10/10 優異

Dale

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Very Good!
Very good.
於 2023 年 12 月住了 1 晚

6/10 一般

真實旅客

讚好：客房舒適度
Hotel is clean and comfortable- basic not fancy- housekeeping did knock on my door at 8:50am on Sunday which I thought was a bit to early
於 2023 年 12 月住了 1 晚

10/10 優異

Ron

Excellent management
The manager in Aurora IL, was so accommodating, Having health issues, he went beyond to help me. We appreciate him so much. A kind man who is an asset to your company.
於 2023 年 11 月住了 6 晚

10/10 優異

Kim

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were very impressed with the quality and cleanliness of this for only$100. A full size fridge and a dishwasher!
於 2023 年 11 月住了 1 晚

4/10 欠佳

Byron

商務旅客
不滿：職員與服務
Appliances don't seem to work
I booked my stay for 11 days for a work project I was involved with in the area. The first room I was put in had a refrigerator that did not work...the freezer did but it just created condensation which dripped on my left over pizza and ruined it. I was told I would be reimbursed but never was. I was then moved to another room and this one had a microwave that did not work. I had to take anything I wanted to heat up to the 1st floor...of course I was on the 3rd. Was told I would be issued a credit for one night to make up for the inconvience...never was. The manager and staff were friendly enough but it doesn't fix the maintenance issues.
於 2023 年 10 月住了 11 晚
Front desk 於 2024年4月13日的回應
Thank you for your feedback. We will be addressing your concerns.

10/10 優異

pye

於 2023 年 10 月住了 2 晚

8/10 不錯

Colleen

讚好：整潔度和客房舒適度
於 2023 年 10 月住了 2 晚
Front desk 於 2024年4月13日的回應
Thank you for your feedback. We will be addressing your concerns.

6/10 一般

America (Chicago)

親子同遊
讚好：職員與服務和設施服務
The rooms only had one quien size bed. It was not big enough for myself and my two children.
於 2023 年 10 月住了 1 晚
Front desk 於 2024年4月13日的回應
Thank you for your feedback. We will be addressing your concerns.

2/10 很差

Hal

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
We reserved a two bed suite and we were given a one bed suite. finally got a roll away bed but not blanket. The manager said that he would credit our room for the four night and that has not happened as of yet. The floors in the room were extremely dirty and very few if any silverware.
於 2023 年 10 月住了 4 晚
Front desk 於 2024年4月13日的回應
Thank you for your feedback. We will be addressing your concerns.

2/10 很差

Grace

不滿：整潔度、職員與服務、設施服務和住宿狀況
Liked nothing. DEFINITELY not what the pictures displayed. Dingy and dirty, smelled. Poor maintenance issues with lighting and dishwasher.
於 2023 年 10 月住了 4 晚
Front desk 於 2024年4月13日的回應
Thank you for your feedback. We will be addressing your concerns.

4/10 欠佳

Kristina

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Refrigerator was filthy. Bathroom shelving was dusty. Conditioner was gone and there were no washcloths in the room.
於 2023 年 10 月住了 1 晚
GM 於 2023年10月9日的回應
Thank you for your feedback. We will be addressing your concerns.

4/10 欠佳

SARAH

於 2023 年 9 月住了 1 晚
Front desk 於 2024年4月13日的回應
Thank you for your feedback. We will be addressing your concerns.

8/10 不錯

Alfredo

於 2023 年 9 月住了 1 晚
Frank 於 2023年10月3日的回應
Dear Alfredo,Thank you for staying with us at the Candlewood Suites Aurora. You feedback is very much appreciated, and we hope to see you again in the very near future. With warmest regards, The Candlewood Family

10/10 優異

Afzal

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
IT’s pleasant experience to stay here , staff is very friendly and specially GM mr Robert Mandujano is excellent guy , he treated the guest extremely nicely, always available for help. He is 5star .
於 2023 年 9 月住了 3 晚
Frank 於 2023年10月3日的回應
Dear Afzal,Thank you for staying with us and for taking the time to let us know about your awesome experience. We agree, the GM, Robert, is an awesome manager. We hope to see you again in the very near future... With warmest regards, The Candlewood Family

10/10 優異

Mark

讚好：整潔度
於 2023 年 9 月住了 2 晚
Robert 於 2023年10月3日的回應
Dear Mark,Thank you for your awesome review... It is much appreciated, and we hope to see you again soon!!!!

6/10 一般

真實旅客

家人同遊
Questionable
Didn’t even check in. There were windows open and some with box fans. Looks like a homeless shelter. Not sure why they are listed to rent rooms out?
於 2023 年 9 月住了 1 晚
Frank 於 2023年10月3日的回應
Dear Valued Guest,I am so sorry that our property wasn't up to your standards. Candlewood Suites is an extended stay property so there are some Guests that are staying long term. We have traveling nurses and some families looking for housing. Families usually pick our property due to the full kitchen facilities. I believe some people did have their windows open enjoying the cool weather. Again, so sorry it didn't work out. With warmest regards, The Candlewood Family

2/10 很差

Daniel

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
COCKROACHES
於 2023 年 8 月住了 7 晚
GM 於 2023年9月5日的回應
Thank you for your feedback. We will be addressing your concerns.

2/10 很差

Benjamin

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Dirty Hotel
Check-in was okay, went to the room and it hadnt been cleaned. Bed was messy, towels on the floor in the bathroom, used soap in the bathroom, food in the fridge, previous room keys laying out. Clearly was missed by housekeeping. Carpet was dirty and black, clearly hadnt been cleaned in years. Went to the front desk to switch rooms but they were fully booked and housekeeping already left for the day. I was provided with the managers business card and told to contact him. Thats it. Spent the next hour trying to locate an available room - only to have drive to Elgin (42 min away) to find one. Never again. NEVER.
於 2023 年 8 月住了 1 晚
GM 於 2023年9月5日的回應
Thank you for your feedback. We will be addressing your concerns.

6/10 一般

Mercurio

伴侶同遊
no breakfast
於 2023 年 8 月住了 1 晚
GM 於 2023年9月5日的回應
Thank you for your feedback. We will be addressing your concerns.

4/10 欠佳

Jessica

不滿：整潔度、職員與服務和住宿狀況
So rude for no reason
Gentleman at the front desk said we could check in early. Said it’s all full. I had him call his manager, funny. We got a room. Why be a jerk for no reason? It’s just lazy.
於 2023 年 8 月住了 1 晚
GM 於 2023年8月15日的回應
Thank you for your feedback. We will be addressing your concerns.

2/10 很差

Jennifer

家人同遊
不滿：整潔度、職員與服務和住宿狀況
The first room I was given smelled of smoke; so much so that we couldn't stay in the room. The next room was very dirty, toilet wouldn't flush, light in bathroom was broken and it had several half smoked joints. I stay in hotel rooms a lot for business and personal and this is the very first time I was ever so uncomfortable that I left. When I tried to explain the issues to the staff, they refused to even listen.
GM 於 2023年8月15日的回應
Thank you for your feedback. We will be addressing your concerns.

2/10 很差

CHERELLE

於 2023 年 7 月住了 1 晚

6/10 一般

Jorge Christian Tello

不滿：整潔度、職員與服務和住宿狀況
The personal in the front desk was a little bit rude at my check out.
於 2023 年 7 月住了 3 晚
GM 於 2023年8月15日的回應
Thank you for your feedback. We will be addressing your concerns.

2/10 很差

Jeannette

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Never Again
This was the dirtiest nastiest hotel stay ever! Room 312...horrible. there were plastic plates stuck on the wall. I assumed they were covering old old phone jacks or something. Turns out they were covering holes in the drywall. I found out because they fell off the wall at about 2am. I woke up thinking someone was in my room. There are several more photos i can add of the filth...unfortunately i must have hit my photo limit.
Filthy nightstand
Wrapper on floor in front of nightstand.
Dirty fridge
Sink cabinet in kitchen
於 2023 年 7 月住了 1 晚
GM 於 2023年7月22日的回應
Hello Jeannete; So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

8/10 不錯

susan

家人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Nice location- polite staff- comfy bedding Would ask for attention to be given to cleanliness of towels Washed but stained so a bit off putting AC condenser was leaking and socks got wet near area Please fix broken bathroom fan
於 2023 年 7 月住了 2 晚
GM 於 2023年7月22日的回應
Hello Susan; So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

2/10 很差

真實旅客

家人同遊
不滿：整潔度和職員與服務
There were bed bugs..it is not a hotel. People live there and not just the trades and traveling workers,,
於 2023 年 7 月住了 1 晚
GM 於 2023年7月22日的回應
Hello Leenan; So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

6/10 一般

Robert W

讚好：整潔度
不滿：住宿狀況
Desk staff was friendly . First noted faucet in bathroom was disconnected. Some electrical problems: no remote, tv dead, bedside lamp not working. Otherwise, bed was comfortable and window could be opened:
於 2023 年 7 月住了 3 晚
GM 於 2023年7月22日的回應
Hello Robert; So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

4/10 欠佳

Rebecca

於 2023 年 7 月住了 2 晚
GM 於 2023年8月15日的回應
Thank you for your feedback. We will be addressing your concerns.

2/10 很差

Carlos

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Horrible la peor estadía de mi vida me cambiaron de 4 cuartos diferentes porque no servían algunas cosas y el primero está bien sucio sin Covijas no sobre camas no está listo para hospedarse y el segundo no servía el lavamanos el tercero no servía el aire acondicionado el hasta que me dieron el cuarto número cuatro ese si está bien
於 2023 年 7 月住了 1 晚
GM 於 2023年7月22日的回應
Hello Carlos, So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

6/10 一般

Sree

於 2023 年 7 月住了 1 晚
GM 於 2023年8月15日的回應
Thank you for your feedback. We will be addressing your concerns.

10/10 優異

Jane

於 2023 年 6 月住了 1 晚
GM 於 2023年7月22日的回應
Hello Jane,Thank you for taking the time to review us. We at Candlewood Suites want all of our valued Guest to feel cozy and comfortable. Thank you for staying with us and we hope to see you again very soon!!!! With warmest regards, the Candlewood Team

8/10 不錯

Marianna

於 2023 年 6 月住了 1 晚
GM 於 2023年7月22日的回應
Hello Marianna,Thank you for taking the time to review us. We at Candlewood Suites want all of our valued Guest to feel cozy and comfortable. Thank you for staying with us and we hope to see you again very soon!!!! With warmest regards, the Candlewood Team

2/10 很差

Brian

於 2023 年 5 月住了 1 晚
GM 於 2023年7月22日的回應
Hello Daniel, So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

4/10 欠佳

Daniel

家人同遊
讚好：整潔度
不滿：住宿狀況
Not impressed.
The hotel looked good and was clean but staff were less than friendly and the room needed maintenance: lightbulb in bathroom was flashing and would go out at times, fridge compressor sounded like an old car horn throughout the night and the fan on the ac sounded like it needed a new bearing. When we informed the front desk of the issues there was no attempt to apologize just kept sitting and gave a nod and thanks for letting us know. Not impressed.
於 2023 年 5 月住了 1 晚
GM 於 2023年6月3日的回應
Hello Daniel, So sorry to hear about the issues you had with your room. We will work hard to correct these items that you pointed out. Thank you for your feedback!

6/10 一般

真實旅客

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Front desk rude
There 3 adults and upon check in we got to our room to find there was only one bed. I made the reservation a month before our trip and reserved a 2 bed room. We were told the hotel was full so we could get a roll away bed but thats the best they could do. The parking lot wasnt half ful so it was hard to believe the hotel was full. Then we left our room an hour after check in to go do stuff and we were asked if we were gonna come down and get our bedding. Ummm no why wasnt it brought up our room?!?!?!
於 2023 年 5 月住了 1 晚
GM 於 2023年5月23日的回應
We're so sorry for any inconvenience that this may have caused!!! Unfortunately, things happen that are beyond our control such as plumbing and water issues. I truly hope we can accommodate you in the near future... With warmest regards, The Candlewood Team