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荷爾摩薩酒店的評價

2.5 out of 5
荷爾摩薩酒店
131 Metropole Ave, Avalon, CA

評價

7.0

不錯

10 分評分，優異；337 則評價中有 97 則" "
8 分評分，不錯；337 則評價中有 98 則" "
6 分評分，一般；337 則評價中有 61 則" "
4 分評分，欠佳；337 則評價中有 35 則" "
2 分評分，很差；337 則評價中有 46 則" "

7.0/10 

整潔度

8.2/10 

職員與服務

6.6/10 

設施服務

6.6/10 

住宿狀況

7.0/10 

環保程度

評價

8/10 不錯

Yung-Ti

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 12 月住了 3 晚
J 於 2021年12月30日的回應
Thank you for your stay!

10/10 優異

Judy (洛杉矶)

讚好：整潔度和職員與服務
酒店的环境很特别。就是房间小了点。如果不理会在意的可以忽略。服务人员很nice，他家的卫生挺干净的。就是大堂的水机热水出水比较慢，要改进。
於 2019 年 7 月住了 1 晚
Manager 於 2019年7月28日的回應
Thank you for you review :)

2/10 很差

Dee

於 2024 年 4 月住了 2 晚

10/10 優異

Mariana

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
N 於 2024年4月22日的回應
I'm glad you enjoyed your stay with us at hermosa on Catalina Island.

10/10 優異

Rory

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
N 於 2024年4月22日的回應
Thank you, I'm glad you enjoyed your stay with us Rory

10/10 優異

Angel

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service and convenient location
於 2024 年 4 月住了 2 晚
N 於 2024年4月16日的回應
We are so glad you enjoyed your stay with us

8/10 不錯

Angelica

讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the cottage and the atmosphere! The only thing keeping from 5 stars was the bed. It was creaky and old. Was not very comfortable but overall very nice stay
於 2024 年 4 月住了 4 晚
N 於 2024年4月14日的回應
Were glad you liked the atmosphere; we'll look into the comfortableness of our beds. thanks for letting us know.

8/10 不錯

Zach

家人同遊
讚好：職員與服務
When in need of a replacement key for a unit, you can contact an after hours number, the staff came very quick to assist us.
於 2024 年 4 月住了 2 晚
N 於 2024年4月14日的回應
We're glad our staff were able to help you, and that you enjoyed your stay at hermosa hotel

10/10 優異

Ashleigh

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and cozy room with a mini fridge, microwave, and comfortable bed.
於 2024 年 4 月住了 2 晚
N 於 2024年4月8日的回應
I'm glad you enjoyed your stay with us.

8/10 不錯

Luyen

親子同遊
讚好：整潔度和職員與服務
Poor water pressure. TV/cable didn't work.
於 2024 年 4 月住了 3 晚
N 於 2024年4月7日的回應
Thank you for your feedback.

10/10 優異

Candy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My husband and I were guest at your hotel from Friday, March 29 until Monday, April 1. We had a phenomenal time. Alex is wonderful thank you for all your customer service. He is an excellent employee my husband and I will definitely be back to your location.
於 2024 年 3 月住了 4 晚
Management 於 2024年4月3日的回應
Thank you so much for staying with us! We hope you will come back and visit soon!

10/10 優異

Michelle

讚好：整潔度、職員與服務、設施服務和住宿狀況
I love the old school Catalina vibe of Hermosa Hotel! The bungalows are so quaint. The staff was so friendly and welcoming and the location is perfect! I will be coming back and have recommended to friends.
於 2024 年 3 月住了 2 晚
Management 於 2024年4月3日的回應
We love the cottages! So glad you like the Catalina vibe. Come back soon!

6/10 一般

Taehee

不滿：職員與服務
於 2024 年 3 月住了 1 晚
N 於 2024年4月3日的回應
Thank you for your review. We are happy to hear that you enjoyed your stay with us and we're happy Alex helped make your stay more pleasant.

10/10 優異

lucero

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Management 於 2024年4月3日的回應
Thank you for staying with us! Come back soon!

8/10 不錯

Jan

多人同遊
2 beds small bathroom and tiny kitchenette. No furniture (dresser, chairs, place to put luggage). Clean close to everything.
於 2024 年 3 月住了 3 晚
Management 於 2024年4月3日的回應
Dear Guest - thank you for staying with us. All rooms are a tad different so please feel free to reach out next time for one with a little more space - maybe a family room or suite? We hope to see you back soon.

10/10 優異

Tifitifi

多人同遊
讚好：整潔度、職員與服務和設施服務
Greta staffing and very accommodating
於 2024 年 2 月住了 3 晚
Management 於 2024年3月18日的回應
Thank you for staying with us! Come back soon!

2/10 很差

Sreenivasan

親子同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
It is one of the worst property that I ever stayed in United States, the size of the room and the rest room are very small, I would not recommend to stay, there are other hotels around it which are very good, I stayed here two days they did not even clean or change the towels and bed spreads
於 2024 年 2 月住了 2 晚
Management 於 2024年2月19日的回應
Dear Guest, We are so sorry to hear you did not enjoy your stay. We do offer cleaning and stayover service upon request. So sorry you did not stop by the desk while you were on the property.

4/10 欠佳

Huiyu

不滿：整潔度和客房舒適度
於 2024 年 1 月住了 2 晚
Management 於 2024年3月18日的回應
We are sorry your stay with us fell short of expectations. We appreciate the feedback.

10/10 優異

Brenda

寵物同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was great, Alex the front desk concierge was great when we called for assistance he was there to give it and with a smile and an awesome attitude. Thank you Hermosa Hotel !
於 2024 年 1 月住了 2 晚
Management 於 2024年3月18日的回應
Thank you for staying with us! We agree Alex is great! Come back soon!

6/10 一般

Marvin

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Quaint but our unit slanted. Walls and shower dirty/stained. Bed mattress was uneven. Location great.
於 2023 年 12 月住了 2 晚

2/10 很差

Cameron

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

2/10 很差

Moses

伴侶同遊
不滿：整潔度、職員與服務和住宿狀況
Water was shut down in room couldn’t shower, had to go to another Hotel
於 2023 年 12 月住了 1 晚

10/10 優異

Ronald

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚

10/10 優異

Norma

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice,clean and the staff was amazing
於 2023 年 11 月住了 1 晚

8/10 不錯

Rona

家人同遊, 寵物同遊
讚好：整潔度和職員與服務
The shower head was leaking non stop
於 2023 年 11 月住了 2 晚

10/10 優異

Brady

讚好：整潔度、職員與服務和住宿狀況
👍
於 2023 年 9 月住了 2 晚

8/10 不錯

Diane

家人同遊
讚好：職員與服務和住宿狀況
It would have been nice to have kitchen tools plates silverware anything… they have a single burner but no way to cook… no coffee pot and the coffee at the front desk was day old gross. Cute place nice atmosphere close to town.

4/10 欠佳

Cesar

家人同遊
讚好：職員與服務
不滿：住宿狀況
The room did NOT look like the picture. The bed had BED BUGS. We could NOT sleep comfortably because of the itching. My fiancé and eye have little bug bites all over our bodies
於 2023 年 10 月住了 2 晚

2/10 很差

David Joseph

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
It's was not worth it to pay all the money for old, dirty, small bathroom you can't turn your arms to wash your body, it's a bottle!
於 2023 年 10 月住了 2 晚
Manager 於 2023年10月26日的回應
Hi David, You must have stayed in a room with a small shower - please call us next time for an upgrade. Select rooms have newer or larger showers - it is all based on the room type.

6/10 一般

Diane

讚好：職員與服務
不滿：住宿狀況
We stayed in a Queen Cottage outside and down the street from the hotel. The room was small and bathroom even smaller but clean. The exterior of the building needed repairs. The best thing about this room was it’s convenience to shopping and restaurants in town.
於 2023 年 10 月住了 3 晚
management 於 2023年10月26日的回應
thank you for staying with us.

2/10 很差

Helen

家人同遊
不滿：職員與服務、設施服務和住宿狀況
No closet, no hangers, only one nightstand, no place for soap bar in the shower, the shower comes out with a trickle and is very hard to turn on. There is a hot plate, but no dishes, no pots or pans! The great lobby bar that was touted in their website was never open. The ice maker was broken.
於 2023 年 10 月住了 2 晚

8/10 不錯

Saul

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

6/10 一般

Haydee

讚好：整潔度和職員與服務
於 2023 年 10 月住了 1 晚

10/10 優異

Andy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I had fun it’s was the best trip I ever had for first time was the amazing and fun best experience ever 👍💯🙌
於 2023 年 10 月住了 1 晚

4/10 欠佳

Frank

不滿：整潔度、住宿狀況和客房舒適度
Disappointing
The cottages are really old and run down and very small. There is a kitchenette but there are no dishes, utensils or even a coffee maker. It badly needs renovation.
於 2023 年 10 月住了 3 晚

10/10 優異

Morgan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great staff great rate great location. Loved it Amazon Italian restaurant M and best coffee shops 1 block away.
於 2023 年 10 月住了 2 晚

6/10 一般

Omar

伴侶同遊, 商務旅客
讚好：整潔度和職員與服務
.
於 2023 年 9 月住了 2 晚

8/10 不錯

Bernardo

於 2023 年 9 月住了 2 晚

6/10 一般

Alejandra

伴侶同遊
讚好：職員與服務
Good location in proximity
於 2023 年 9 月住了 3 晚

10/10 優異

MARIA (CARDIFF)

讚好：整潔度、職員與服務和住宿狀況
Hermosa House was a great choice for my short visit to Catalina. Loved the friendly helpful staff, convenient location and early check in option. Had a very pleasant stay--will choose Hermosa on my next trip to the island.
於 2023 年 9 月住了 1 晚

8/10 不錯

Jax

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚

10/10 優異

Frida

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚

6/10 一般

Candus

讚好：整潔度
Our room was ok overall. But floors had a film on them that was a bit sticky. Exterior of hotel looks worn and needs to be repainted
於 2023 年 9 月住了 1 晚

6/10 一般

ruth

家人同遊
讚好：職員與服務
不滿：整潔度
Hermosa life
Hermosa has a very Europeon vibe. Room is small, shower/ bathroom Very small. On the way up the stairs to villa it was so beautiful and then the garbage can smell ruined it. It would have been a lovely sitting spot but the smell made that impossible. Customer service was bery helpful and nice. Overall it was a fine, location was perfect.
於 2023 年 8 月住了 2 晚

10/10 優異

Abimael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Been to Catalina island a couple times & this happens to be the best hotel my wife & I have stayed at. Highly recommend this place , everything is walking distance! Steps away from stores , bars & restaurants! The hotel rooms were very clean & have free coffee & a small bar in the lobby. They also have a free storage room in the back to put your luggage’s meanwhile you wait for check-in! My wife & I are really picky when it comes down too choosing hotels & we decided to give Hermosa hotel a chance & it didn’t disappoint at all! The general manager “David” was very helpful as well & customer service here is great. We will definitely be back 😎

10/10 優異

Deviles

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was good
於 2023 年 8 月住了 2 晚

10/10 優異

Cheryl

伴侶同遊
讚好：設施服務和住宿狀況
Location is great
於 2023 年 7 月住了 4 晚

10/10 優異

Alma

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚

8/10 不錯

Liseth

家人同遊
讚好：職員與服務和設施服務
Great Hotel! Great location! Walking distance to everything in Avalon! Bus stop right in front of hotel. They offer coffee and beach towels as well as beach toys/floaties. The staff was super kind. The only complaints i have are The property seems a bit old. Tiny showers with broken knobs and dingy shower walls. The rooms get super humid. I asked for the room to get cleaned as i stayed there 3 nights and my sheets were not changed.
於 2023 年 8 月住了 3 晚

2/10 很差

Gloria

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 2 晚